Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHad I Wanted a Project I Would Have Bought a Project
As I have been passing through complaint procedures this is my first opportunity to review Strutt and Parker. From ombudsman to court they had ample opportunity to mediate regarding their misstatements. Strutt and Parker were appalling, and my losses as an older woman are insurmountable. They were fortunate I could only afford small claims court, which they opposed wanting a full multitrack trial where the cost being so prohibitive could of left me bankrupt and homeless. Court procedures in a higher track, are robust and difficult for the litigant in person to navigate through. Although I performed weakly at the trial due to the stress and illness they caused me, my case was sound. I won the small action against this national company, the court ruling against them and in my favour. As only a small claim it was limited in the amount of award it could give but gave the maximum at that level. Called a saga by the court, Strutt and Parker claimed a substantial historic boundary feature was part of the property, but that was demolished after viewing. They claimed luxury when nothing worked, the drainage and plumbing, the heating, the fires, unbelievable in the north of England; all of which damaged my furniture, damaged everything; not a home, but squalor, and frozen. They knew and know well the vendor developer Stone Homes who they recommended. In court they claimed I was a knowledgable buyer, they with a 130 years experience in estate agency and me with my my life's investment in my only home.I won against them for their misstatement of the property, I won for the demolished historical artefact, I won against them on their disclaimer, which all meant I won against them on the ombudsman's result in their favour.Strutt and Parker should be reprinting all their UK sales particulars, their disclaimer didn't protect them in court for simple reasons. They should also look at how they engage with the ombudsman which in my experience cannot be trusted.They had the ability and chance to come out well but instead just show contempt for their home buying public.I had trusted Strutt and Parker, they abused that trust.
WENDY · 8 May 2017
★★★★★ 5/5
TrustpilotStrutt and Parker the best in Morpeth
Strutt and Parker in Morpeth have just completed the sale of our house. This after 3 other agents delivered no suitable buyers. i consider them t be the best for higher end properties in the area and for incredible professionalism which gained us a hefty premium over the asking price when we sold. This is the second time we have used the Morpeth office and they will be our first choice next time
Maurice · 6 November 2020
★★★★★ 5/5
TrustpilotThank you Strutt & Parker
Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.
William · 15 October 2020
★★★★★ 5/5
TrustpilotGreat from start to finish
Great from start to finish. Andrew and his team at Sevenoaks combine professionalism and friendliness to deliver a smooth and enjoyable property transaction.
Pete · 24 March 2021
★★★★★ 5/5
TrustpilotI needed a valuation of my property…
I needed a valuation of my property with or without part of the garden that I wanted to sell to a neighbour. The agent visited and gave me a really useful informal valuation, for no charge. He backed up his valuation by comparison with another property sold recently nearby. I was confident that the valuation was accurate and unbiased. I'm really pleased with the service - thanks very much.
James · 15 August 2021
★★★★★ 5/5
TrustpilotTwo pensioners received 5 star service
We had really excellent service from Strutt & Parker Gerrards Cross in moving house to Chichester, after 33 years in Gerrards CrossIn particular, we would like to mention John Roberts and Anna Mincham who looked after us so well. Anna proved to be a little treasure, who never gave up, thus ensuring that a very difficult chain remained unbroken - even during her holiday!)My wife and I.both in our 70's, were extremely grateful
Gerry · 22 September 2020
★★★★★ 5/5
TrustpilotS&P were instrumental in the purchase…
S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.
Stuart · 16 March 2021
★★★★★ 1/5
TrustpilotS & P aren't listening !
I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !
Tony · 7 June 2023
★★★★★ 5/5
GoogleGina found us our dream home when it wasn't even on the market! Very attentive and reachable throughout. We wouldn't be here without her! thank you Gina!
Michael · 17 June 2019
★★★★★ 5/5
TrustpilotWe were really impressed with the team…
We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.
Lysa · 22 April 2021
★★★★★ 5/5
TrustpilotEd Church was great
Ed Church was great! Sold property quickly and without any drama. Very professional.
Aurora · 25 June 2022
★★★★★ 5/5
TrustpilotProfessional all the Way
I cannot compliment Strutt & Parker (Salisbury) enough. They were professional from start to finish. Our move was not an easy one, with a long chain and it was the sheer hard work, determination and confidence of the staff that meant we got the deal done. I would not hesitate to use Strutt and Parker again and I would definitely recommend them to anybody wanting to sell their house.
Amanda · 3 February 2021
★★★★★ 5/5
TrustpilotGina kept things moving
Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.
SHARAN · 1 April 2021
★★★★★ 1/5
TrustpilotWouldnt do any work with this firm in…
Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.
Oli · 26 April 2023
★★★★★ 5/5
TrustpilotExemplary service from Sevenoaks
Victoria, Richard and the team at Sevenoaks were true professionals, displaying great expertise and patience. First rate and thank you.
Gavin · 6 March 2021
★★★★★ 5/5
TrustpilotGreat experience all round
Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.
Customer · 13 March 2021
★★★★★ 5/5
TrustpilotFirst Class service
We have just completed the sale of our house through Edward Brassey at Strutt & Parker's Market Harborough office. The service, care, courtesy, and professionalism afforded to us has been first rate. The right result was achieved and we are delighted with the outcome. We have sold various houses over the years, but this level of expertise and service has been by far the best. Thank you.
Customer · 12 March 2021
★★★★★ 5/5
TrustpilotEdward Church and Jane Layfield were…
Edward Church and Jane Layfield were courteous and professional. The entire team at Strutt & Parker, Canterbury, is first class.
John · 1 December 2020
★★★★★ 5/5
TrustpilotA purchase from Strutt and Parker
We purchased from Strutt and Parker, Victoria was incredibly helpful throughout and made a complicated process far easier.
Jessica · 5 March 2021
★★★★★ 1/5
TrustpilotRude staff
I showed Interest online about letting a property owned by Strut and Parker but the phone manner of the agent immediately put me off. She treated me like I was hugely inconveniencing and was just down right rude. Noped out if that and they just lost my business! This was in oxfordshire
Miss · 20 January 2023
★★★★★ 5/5
TrustpilotI can confidently recommend Strutt…
I can confidently recommend Strutt Parker. They were very professional and efficient from first coming to discuss the possibility of putting my house on the market to completing the sale. I was in constant contact with the agents and they kept me fully informed about any information that they had. All of the staff were always very pleasant and helpful and queries were handled promptly. Pete Townsend
Pete · 22 September 2020
★★★★★ 5/5
TrustpilotYet another positive experience dealing…
Yet another positive experience dealing with Stutt & Parker which gives me little reason to want to engage elsewhere. Consistently informed advice, high quality customer service, unflappability and patience.If you want to extend your sales reach beyond your specific postcode i would particularly highly recommend.A particular mention to Gina Simpson who represents her company impeccably and was highly professional throughout.
Jrp · 25 January 2022
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. Olivia Higginson is the most pro active agent I have ever deal with!
Laurence · 8 February 2021
★★★★★ 5/5
TrustpilotAmy McMenemy provides excellent support…
Amy McMenemy provides excellent support to the house seller. Excellent knowledge and explanation of the process and very responsive by email phone or text. Nothing was too much trouble and she was always available for advice as needed. Would use again without hesitation.
Customer · 17 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
