Trusted Agent profile · Hertfordshire
★★★★★
1,348 reviews across 2 platforms
Goffs Oak, Hertfordshire, EN7 6TE
Crest Nicholson's office in Hertfordshire, at Goffs Oak, is rated 4.0 out of 5 across 1,348 reviews on two platforms, including 3 Google reviews rated 2.3.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer experience
The team were great. Always ready to help and talk us through the process.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotI haven’t seen such quality work in a…
I haven’t seen such quality work in a long time. Excellent team, Excellent job!
Thank you for taking the time to share your experience.
1/5
TrustpilotVery bad customer service and warranty…
Very bad customer service and warranty repair not paint the same colour as original.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotGreat
Great - very happy to help!
Thank you for taking the time to leave a review.
5/5
TrustpilotClaybourne
Staff at the claybourne site have been extremely helpful, informative and professional
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
1/5
TrustpilotAvoid
Avoid. 5 years later, still works outstanding on the block. Fire safety survey has come back- reveals works on external walls are required and balcony materials are in need of replacement. Residents are being forced by the management company to pay £62k to rectify
5/5
TrustpilotFriendly and straightforward house…
Friendly and straightforward house buying process.
Thank you for taking the time to leave a review.
5/5
TrustpilotVery supportive
Katie took the time to go through all the details necessary whilst in a reservation appointment at Sketchley Gardens. She was also very happy to answer any questions and so helpful and kind.
3/5
TrustpilotGood quality homes
Good quality homes, lovely layout and you get a lot for your money. Sales team wasnt great and had lot of issues before completion.Unfortunately as with most new builds they tie you in to a management company which is tied in to your house despite being a freehold.
1/5
TrustpilotShocking
Shocking, over 100 snag items on a new home. And they are not snags, windows that don't close, doors that don't work, light fixings that fall off, a snag should be cosmetic. The total experience has been destroyed. 4 weeks into the move and still no progress to rectify.
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Bought a new build in Red Lodge, Suffolk. Efficient, organised and extremely friendly team at the sales office. No problems with the home. A few, small snagging issues that were fixed straight away! A very happy customer. Thank you.
5/5
TrustpilotGreat service
Great service, friendly staff, not too pushy, they let us go on site to view the house in progress the same day which would usually need an appointment so that was great
5/5
TrustpilotI have just reserved a house in Grange…
I have just reserved a house in Grange Meadows. The experience have been really good in general as this can only happen when you are dealing with professionals.
2/5
TrustpilotCrest are brilliant when they need…
Crest are brilliant when they need something from or untill they hand the keys over. Got snags I told them about a year ago and still heard nothing. They fix the simple ones but after that they go away and not to be seen again
5/5
TrustpilotSo far our experience has been…
So far our experience has been positive.Elle in the office has been really helpful. So far our building works look positive and we cannot wait to move into our new home!
5/5
TrustpilotWe have been extremely pleased with the…
We have been extremely pleased with the service we have received from crest. Extremely professional. Nothing too much trouble and made a stressful time much less stressful! We are over the moon with the quality and finish to our home and there continued aftercare.
4/5
TrustpilotWe love our house and development
We love our house and development. We have snags but they’re dealt with by the sales team and site manager who we regularly see with tools in hand dealing with issues on the estate.Would def recommend them! Professional and knowledgeable
5/5
TrustpilotCrest nicholson is by far the best…
Crest nicholson is by far the best developer I have dealt with. The quality of their finished products is excellent. The customer service is great they managed to deal with snags in a very timely manner. I would definitely recommend them to anyone
5/5
Trustpilotvery helpful
very helpful, informative and efficient
Thank you taking the time to share a review.
5/5
TrustpilotGreat from day one
The sales team from walking in on day one were very helpful, especially as we are first time buyers explaining the entire process.
5/5
TrustpilotI moved to a Crest Nicholson…
I moved to a Crest Nicholson Development two months ago (Fairfield Gardens). The house is lovely and finished to a high standard. Any snags have been dealt with quickly and efficiently. Very child friendly place with a good sense of community.
5/5
TrustpilotWe have had an excellent service so far
We have had an excellent service so far. The Sales Team were fantastic and the sales process went through smoothly. We now have moved in and the Customer Services Team are dealing with any issues we have very quickly.
5/5
TrustpilotGood customer care
Rating only, no written review.
Good afternoon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotDO NOT BUY A CREST NICHOLSON HOME
DO NOT BUY A CREST NICHOLSON HOME. YOU HAVE BEEN WARNED. Terrible aftercare. And if they offer to lay a free lawn it's because they chucked a load of builders rubble underneath and do not want you to see it. Tricksters
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's Hertfordshire office has 1,348 reviews across two platforms: 3 on Google, 1,345 on Trustpilot (across the whole business).
Crest Nicholson Hertfordshire is rated 4.0 out of 5 across all 1,348 reviews, and 2.3 out of 5 on Google from 3 reviews.
Crest Nicholson Hertfordshire, Goffs Oak, Hertfordshire, EN7 6TE.
