5/5
TrustpilotVery helpful
Very helpful, friendly staff. Lucy wasn’t pushing anything towards me…no pressures.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
Trusted Agent profile · Hertfordshire
Crest Nicholson Hertfordshire reviews
★★★★★
1,385 reviews across 2 platforms
Goffs Oak, Hertfordshire, EN7 6TE
Crest Nicholson's office in Hertfordshire, at Goffs Oak, is rated 4.0 out of 5 across 1,385 reviews on two platforms, including 3 Google reviews rated 2.3.
Reviews
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKerri and Sophie at Crest Nicholson Blythe Valley…
Kerri and Sophie at the Blythe Valley Solihull location have been great to deal with to date. Friendly, efficient, knowledgeable and have helped us to make an informed decision about choosing our exciting new Crest Nicholson home. See you soon and thank you :-)
1/5
TrustpilotGreedy developer with incompetent site…
Greedy developer with incompetent site managers producing a p*ss poor effort of a house! Avoid! Wouldn’t purchase another!
Agent replied · 10 June 2024
Dear Lola, we are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can put you in touch with our Customer Service team. Kind regards.
5/5
TrustpilotExcellent customer service experience
Excellent customer service experience. Will always like to do business with them
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotBrand New Home
We are so delighted with our apartment. This is our first Crest Nicholson home it is head and shoulders above any new build home we have previously purchased. The finish is superb, the bathrooms luxurious and were fortunate to be the proud owners of a wonderful new home. Thank you and well done.
5/5
TrustpilotGreat customer service throughout
Great customer service throughout, always there to help!
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotBrilliant
Really kind and helpful. Super customer service and easy to chat to
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotApartment
This whole process has been so quick and easy.Everyone has informed me clearly.
Agent replied · 10 June 2024
Thank you for taking the time to write a review.
5/5
TrustpilotVery helpful and efficient
Very helpful and efficient, with all information provided and queries dealt with promptly.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotNew House Purchase
Diane and Ellie have been very helpful progressing our purchase and the upgrades we wanted.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotCrest Nicholson Birmingham City Centre…
Crest Nicholson Birmingham City Centre development, continued to work on site during the early signs of lockdown, also on a Sunday which the council do not allow. Builders constantly swearing, playing loud music and starting work before the allowed time of 8am. Sometimes at 6.30am. Filed a complaint they denied everything!
1/5
Trustpilotcompletely useless and profit driven…
completely useless and profit driven company with no understanding about customer service ...The service is good ONLY till the point you have made the transaction after that good luck with the defective and faulty items used during the construction process.Why isn't there a regulator to keep an eye on this ?
5/5
TrustpilotLovely team
Lovely team, very friendly and helpful, answered all our questions.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotCustomer experience
The team were great. Always ready to help and talk us through the process.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotI haven’t seen such quality work in a…
I haven’t seen such quality work in a long time. Excellent team, Excellent job!
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotVery bad customer service and warranty…
Very bad customer service and warranty repair not paint the same colour as original.
Agent replied · 10 June 2024
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotGreat
Great - very happy to help!
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotClaybourne
Staff at the claybourne site have been extremely helpful, informative and professional
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
1/5
TrustpilotAvoid
Avoid. 5 years later, still works outstanding on the block. Fire safety survey has come back- reveals works on external walls are required and balcony materials are in need of replacement. Residents are being forced by the management company to pay £62k to rectify
5/5
TrustpilotFriendly and straightforward house…
Friendly and straightforward house buying process.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotVery supportive
Katie took the time to go through all the details necessary whilst in a reservation appointment at Sketchley Gardens. She was also very happy to answer any questions and so helpful and kind.
3/5
TrustpilotGood quality homes
Good quality homes, lovely layout and you get a lot for your money. Sales team wasnt great and had lot of issues before completion.Unfortunately as with most new builds they tie you in to a management company which is tied in to your house despite being a freehold.
1/5
TrustpilotShocking
Shocking, over 100 snag items on a new home. And they are not snags, windows that don't close, doors that don't work, light fixings that fall off, a snag should be cosmetic. The total experience has been destroyed. 4 weeks into the move and still no progress to rectify.
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Bought a new build in Red Lodge, Suffolk. Efficient, organised and extremely friendly team at the sales office. No problems with the home. A few, small snagging issues that were fixed straight away! A very happy customer. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
