Brown and Merry Tring reviews

★★★★★ 5/5

Google

Our house was on the market for two months with another estate agent, with only five viewings in that time. I’d been impressed by the team at Brown & Merry - in particular Marcus - who proactively knocked on our door when he saw the For Sale sign to find out our requirements and to recommend some properties. He was the only agent we had met during our house search who actively “sold” the houses to us when he took us around properties rather than just telling us to have a look. It was this that made us choose to swap to Brown & Merry. Onboarding was smooth, marketing was excellent. Charlotte took on our property and secured four viewings in just six days. After less than a week, she found the right buyer and secured us the asking price. Charlotte is organised, communicative, professional and even recommended the home we’re going to moving into. After an unproductive two months with the previous agents, I’m very pleased we chose Brown & Merry.PositiveResponsiveness, Professionalism

A · 27 August 2021

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Google

Great experience with Ellie and the team renting a character property locally - good communication and a thoughtful, helpful service.

Lindsay · 29 March 2024

★★★★★ 5/5

Trustpilot

Satisfactory Rental Agency service

I wholeheartedly recommend Brown and Merry's stony Stratford office, services to anyone seeking property in Milton Keynes, whether buying or letting. Take a moment to read my review, and I promise you won't regret it. Moving can be a tedious and lengthy process, especially when settling in a new town or country. However, my experience with Brown and Merry was remarkably smooth. After contacting several agencies and registering with many online, I shortlisted properties from Brown and Merry and other agencies. Their properties stood out, and when it came to the letting process, they made it seamless. What impressed me most was the negotiation with the landlord. Alexander Read handled the discussions with professionalism and finesse, ensuring we secured the property under comfortable circumstances. My exceptional experience with Brown and Merry is largely due to Alexander Read's outstanding service. She is an invaluable asset to the company, and I extend my heartfelt gratitude to her. Thank you, Brown and Merry, and thank you, Alexander Read. Your dedication and expertise are truly appreciated. Rating: 5/5 stars Highly recommended! God bless you."

Mercy · 2 February 2025

★★★★★ 5/5

Google

Brown & Merry have been very helpful throughout the process of renting our home. Any questions were always answered promptly and Ellie was always very helpful and friendly.

Charlotte · 27 August 2023

★★★★★ 5/5

Google

I recently moved house with the help of Brown and Merry. Ellie McKeown in particular was especially helpful with making things as smooth as they could be during (what was) a very chaotic time. A move is a big thing, but she made it as stress free as possible with speedy responses, excellent communication, and clarification where needed. Highly recommend!

S · 27 July 2024

★★★★★ 5/5

Google

I've had the pleasure of dealing with Jo, Emily, and Ellie when letting my property recently. They've been friendly, helpful, have responded to requests and questions promptly, and have made the whole process as painless as possible. Would thoroughly recommend the use of Brown & Merry in Tring for the professional and personable approach i've experienced.

Andy · 24 September 2024

★★★★★ 5/5

Google

I bought a property through B&M and Charlotte and Jamie were most helpful. Within 3 weeks of collecting the keys (during which time I decorated the whole interior) B&M marketed, received 4 offers and rented out the property for me. Helpful and friendly advice from Emily, Joanne & Ellie made the process quick and stress-free. Thank you to all.

Andy · 27 August 2023

★★★★★ 5/5

Google

I had a great experience with Brown and Merry estate agents when renting my new home. They were professional, knowledgeable, and always available to answer my questions. They helped me find a property that perfectly matched my needs and budget. The entire process was smooth, and they provided valuable guidance throughout. I highly recommend Brown & Merry and to Ellie and Emily thank you for being so efficient and understanding.

Tony · 30 November 2023

★★★★★ 5/5

Google

We have just relet our flat with Brown and Merry and Jo and her team have been very efficient and professional throughout, making the whole experience easy and trouble free. Thank you.

Lesley · 12 July 2025

★★★★★ 5/5

Google

We recently bought a buy-to-let flat through Brown and Merry, and then let it through them. Both departments were excellent. They were straightforward, efficient, pleasant and helpful. Emily in the Tring office let it for us within 7 days of completion, gave us great advice, was super-efficient and helpful, knew her way round the process with ease; we also liaised with her manger Jo, who was very sales deflexible. Claire from the sales department in Wendover was knowledgable and helpful. All in all we are delighted with the outcome. Thank you

Joanne · 27 August 2020

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this. After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

Jay · 19 December 2024

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this.After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

James · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience in trying to…

Very poor experience in trying to arrange a valuation. The Berkhamstead office didn’t take my contact details and then didn’t show, even though I phoned the day before travelling and also called into their high street office ahead of the supposedly arranged viewing. Also, the lady I spoke to in person in Berkhamsted was dismissive and rude. This agent can’t get the basics right! Such as shame as I had a fantastic rental experience a few years previous with the same agency! I think there are better, more proactive online and high street agents to choose from.

Lorraine · 1 August 2020

★★★★★ 5/5

Trustpilot

Alex & Beth at Milton Keynes have been…

Alex & Beth at Milton Keynes have been excellent & proactive in getting my vacant property rented out quickly. They are very tenacious and business like and 'get things done'.They have both been incredibly helpful & have gone above & beyond the standard duties by doing extra tasks for me (as I am not local to the property). Having had the most appalling service from JACKSON PYNE in Milton Keynes (honestly...just run...and keep running) - where my property was neglected & very poorly managed - BROWN & MERRY are a breath of fresh air. The two lettings services I have experienced are galaxies apart.Background to me using BROWN & MERRYI previously used JACKSON PYNE , Milton Keynes to manage my properties. Quick turnover of staff (suspect most run once they see what its like) & recently seems to be a staff team of two - Richard & Courtney. Negligent from top to bottom. Steve (Finances) rarely paid me rent on time - unless I reminded him (!) - if not sometimes it was a fortnight late. On one ocassion, they 'forgot' to pay me for 5 months.JPyne also advised me to replace all windows when tenants were failing to clean them on the inside. Then I was advised to replace the whole front door when the letterbox broke & the tenants were too lazy to replace it..unbelievable..was like being in a slapstick comedy without the laughs! JACKSON PYNE only visited once a year (if that?) and poor tenant cleanliness issues were never addressed & then revisited & double checked. End result, I sacked Jackson Pyne & end up with a house that's in rent arrears & left in a complete mess.● JACKSON PYNE MK did not take a deposit, did not do an inventory & slipped a sneaky clause into the contract (unknown to me at the time) which allowed them to still receive the full management fee whilst those tenants remained in property - even if I decided to CHANGE agents. How sneaky & unethical is that? ● They jumped sides according to what gave them the least accountability.In my opinion JACKSON PYNE MK are a disgrace to the MK lettings trade. Thank God I'm free of these careless people - who I had the misfortune to mismanage two of my properties. Both of which were left dirty & damaged & costing me many thousands of pounds to correct.BROWN & MERRY now manage both my properties and are FANTASTIC.Alex & Beth are excellent. They seem to be very happy & contented staff - with a good work ethic & good sense of humour/perspective.Despite being very busy they keep in regular contact and care about you , your house & the tenant. They care about standards & they care about how people FEEL. What a wonderful,refreshing change to my other experience.

Andy · 31 July 2020

★★★★★ 5/5

Google

Excellent service Emily and Ellie were so helpful in finding me a rental property. The process was extremely smooth thanks to their help and professionalism.

Karen · 27 August 2023

★★★★★ 5/5

Trustpilot

Brown and Merry Watford have been…

Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!

Patrick · 6 July 2020

★★★★★ 5/5

Google

I had an amazing experience working with Vickie, from the viewing till tenancy agreement it was smooth sailing thanks to her. Very warm, knowledgeable, professional and helpful through out the process, had answer to all my queries and questions which made me feel at ease from the start. Made the entire process smooth & stress free Thank you for your support Vickie, you were amazing x

Rooshin · 9 June 2025

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 5/5

Google

Ellie was superb throughout, communicated very effectively, and made the process very straightforward.

Macsen · 28 April 2024

★★★★★ 5/5

Google

We’ve just exchanged on a house in Tring being sold by Brown & Merry and it was a pleasure to deal with the team there. From the initial viewings with Charlotte, to the regular updates from Jamie (and Yvonne whilst Jamie was away) regarding the chains progress. We’d highly recommend using their services!

Adam · 25 October 2023

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Trustpilot

Sophie Terry what a star!!!

I don't usually write reviews. This is my first one but i had such an amazing experience I have to share it.Me and my partner we were looking for a property to rent.I contacted several agencies as you do. But Brown and Merry Aylesbury stand out. Especially the letting agent Sophie Terry. She proactively helped us to find right property and suggested properties which were great fit but we did not considered them when doing zoopla search. I live in that property now and I am very pleased. Thank you Sophie you have done fantastic job.

Richard · 30 October 2019

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019