Trusted Agent profile · Hertford
★★★★★
271 reviews across 3 platforms
The Rotunda Old London Road Hertford, SG13 7LA
Anthony Lettings's office in Hertford, at The Rotunda Old London Road Hertford, is rated 4.7 out of 5 across 271 reviews on three platforms, including 240 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Anthony Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hertford.
Every review we hold for the Hertford office, from every platform, shown as written. First names only.
1/5
TrustpilotIf there was another star option
If there was another star option, I would give it, Unproffesional, total apathy. If you want nightmare Tenant go to them. No communication at all, to Landlord, They ignore Police attendances, reported to them,and in incidence numbers, as before. Can't write anything in Anthony Lettings favour. Had to put date, but this is still live.
5/5
GoogleEvery member of staff we have met have been beyond helpful, especially Alex, who's pulled out all the stops to ensure that we can move in on the day we make the journey across to Hertford!
Thanks Emily!
5/5
GoogleMarc and the team provide an excellent service. They were extremely helpful and I would highly recommend!
Thanks Angus, Happy to hear you found our service helpful.
1/5
GoogleI have been a tenant with Anthony Lettings for 1.5 years until few months ago. They are professionals to a certain extent but I have had few issues with them especially maintenance issues and they never apologized for them. - bad insulation: the 2 doors were poorly insulated (cold coming!) and I had to insist twice so they finally accepted to fix it as they asked me to do it myself in the first place! - electric hob: the old one went out of order and I had to wait nearly 2 months to get it replaced - the toilet flush had to be fixed 3 times - floor creaking in certain places including the fact that one can hear the neighbours walking and creaking! - could hear the neighbours talking in the bedroom - they did not tell me they was no parking space available around so I had to apply for one, it took 2 years for the Council to get back to me and agree to give me one but I had already left and it is around £300 a year, so everyday I had to walk to my car for nearly 10min, thats unfair they should have told me - in the tenancy agreement it is written the house has to be cleaned professionally, cost around £250, of course they dont mention that to you explicitly when you move in....so I decided to clean it myself to a good standard....of course it was not enough and they took check-out images, very nitty-gritty because... - in the check-in inventory they took 720 PICTURES to make it absolutely impossible to clean without them picking something so you have to use professional cleaners, never seen that before, it is basically an hidden cost they don't tell the tenants (like the parking) - in the end they deducted around £350 out of my deposit ;( ...I left a freezer in the shed and there was 2 scratch marks on the wall in the bedroom and they charged me more than £100 just for moving a freezer and a quick tiny paint on the wall, if they agreed to leave me more time I would have done it but they did not...I had such a short window to move in and out as the new flat was being refurbished I have asked then a symbolic gesture from my deposit ( a couple of bucks) for all the maintenance issues and stuff but they did not care so here we go I am venting my disappointments here on a google review. This 1b house was absolutely not worth the £925 asked for the rent, thanksfully I am now in a nice refurbished flat near Hatfield, cheaper and higher standard. Too much greed in this industry.
Dear Ben, We value all feedback good or bad as we continually try to improve our service. However from looking into your review, I cannot seem to find any previous tenants under the name of Ben Gallet although based on the check out information you provided I believe you may be using a different name. We prefer all complaints to come to us directly so we can try and make amends where possible and avoid any tenants leaving with a bad experience. I would like to address some of your issues you raised in your review. To address points 1, 4 and 5 of your review, the property you resided in is a 200 year old cottage therefore inadequate insulation, creaky floorboards and other quirks such as this are to be expected in an older style property. Electric hob & leaky toilet - These maintenance issues were dealt with as you stated. The property is located in a permit only street down an alleyway. There are sign posts as you enter the street to state you require a permit. We also highlight on all of our online adverts the parking at each property and have evidence of this. Although we try to ensure all relevant information is provided to tenants, there is an element of responsibility tenants need to take on themselves. When signing a legally binding contract to move into a property you should always ensure you have completed your own research on the area and parking schemes available (although this information was provided). This also refers to your comment on the rent as well. This was the asking price at the time of which you were happy to pay so I believe your comments on the rental amount is simply down to frustration rather than factual. All of our tenancies are professionally cleaned at the onset and we request it is returned in a similar manner minus fair wear and tear. We do not stipulate you have to use the cleaners we recommend however from experience, self-cleaned properties are not often to the standard of a professional clean. This leads to delays and additional cleaning (at further costs) to return the property into the same condition. The freezer that was left in the shed needed to be moved back into the house as per the original inventory and therefore an additional charge was incurred as a contractor had to visit. I believe all the points above could have been explained to you directly as I feel this is a misunderstanding on your part of how the letting industry works. I would also add if you were unhappy at any point with the deposit release procedure you had the opportunity to dispute the costings put forward to you of which I note you did not at the time. This led us to believe that you were happy and agreeable to the proposal. I’m sure you will see from the amount of positive reviews we have and the fact you commented on our own professionalism will highlight that we are experts in our industry. Please also note that any negative reviews (and there are not many) can all be categorised as disgruntled tenants that have had a bad experience after vacating a property of which we have answered each one with a similar explanation. We appreciate we cannot please everyone and difference of opinion often plays a role when vacating a property and that is why we ensure we carry out professional inventories (often 90 plus pages long - and of which you had 7 days to make any comments and return) and a check out procedure to match. This helps to reduce any opinion as it is based solely on facts of how the property was when you moved in, to how it is left once you vacated. This is a tried and tested method to protect both landlords, tenants and the property. I hope this helps to add clarity to your review as to why certain actions were taken however please feel free to contact us directly should you wish to discuss further. We wish you the best of luck in your new home. Thank you
5/5
GoogleOur estate agent Micheal Charles was great! As this was our first move going through a letting agency we found it a lot smoother running with Michael's assistance! He answered any questions and even took measurements for us when we couldn't make it to the property before the move in date! I would highly recommend Anthony Lettings to anyone looking to move. Thank you!
5/5
GoogleMy partner and I had Michael Charles as our agent, who was extremely helpful right from the start. We'd been looking around a couple of areas with a couple of different agencies but they were abysmal in comparison to the service we got from Michael and Anthony Lettings. Michael even went out of his way to help us when we couldn't get down to view the property until after Anthony Lettings had closed for the day and he held on for an extra 30 mins for us with no issues at all which was much appreciated. Overall very happy with the service, very happy with our new place and there are a couple of kinks to work out but that's to be expected and couldn't be happier with the service these guys provided for us!
Thank you Andy for such a lovely review! We hope you enjoy your new home! :)
5/5
GoogleBoth Luke and Jamie have been incredibly helpful throughout my entire moving in process, my inspections and interactions with my landlord have all gone very smoothly and I am completely happy with the service I’ve received. Their treatment has been professional and all of my questions have been met warmly and answered in a way that is easy to understand! Thanks guys! Nathan Booth
Hi Nathan, Glad to hear that you are happy with the service!
5/5
Googlemy husband Steve and I are very happy with our experience in dealing with Anthony Lettings. our contact Michael has been brilliant, such an asset to your organisation. an absolute pleasure to deal with.
Thanks Ashleigh! I will be sure to let Michael know! It will make his day!
5/5
GoogleOur estate agent Micheal Charles was great! As this was our first move going through a letting agency we found it a lot smoother running with Michael's assistance! He answered any questions and even took measurements for us when we couldn't make it to the property before the move in date! I would highly recommend Anthony Lettings to anyone looking to move. Thank you!
5/5
GoogleA particular shout out to Linda Cassidy. Linda has been incredibly helpful in offering support and advice during these difficult times. She was understanding, offering the best solution to the problem at hand and was always quick getting back to us. We feel more secure knowing that Linda has our best interest at heart. She is a real credit to the company!
5/5
GoogleLuke Welch is professional and friendly. He also replies to any queries promptly. Recommended.
Thanks for the review Piotr
5/5
GoogleI have been a tenant via Anthony letting for 5 years now. In all these years everyone from the team was always very helpfull, especially Sally that she's helping me recently. Highly recommended agent in the Hertford area. Thanks for all your effort and time :)
5/5
FacebookAmazing service from Anthony Lettings.. I had registered with all the agents in Hertford but these guys were the only ones to take the time to understand what I was looking for and made it their mission to find it! Massive thanks to Sam for finding me a great place but more importantly doing everything he could to make it as smooth and as simple as possible
5/5
GoogleJo Pizzo was an absolute star in assisting me in my tenancy renewal!
Thanks Zarina!
5/5
GoogleHaving been a tenant through Anthony Lettings for over 2 years, they have always been helpful and accommodating (where possible). The lettings process went smoothly, and we’ve never had any issues with them. Luke, Jamie and Linda have always done a great job at coming back to us promptly regarding questions and concerns, and doing what they can to help.
Thanks Rachael! I am glad to hear you have had a positive experience with our team.
5/5
GoogleAnthony Lettings have always been more than helpful and efficient with queries we've had as tenants. Luke Welch is an incredible asset to the company, always there provide a professional service and an understanding approach to any problems we may have had. Thank you!
5/5
GoogleThe service I receive from Linda is exceptional (and sadly very rare these days). So responsive and efficient - she just gets stuff done. She has managed three properties for me for 8 years and done so brilliantly. And not a single tenant complaint.
5/5
GoogleHaving worked with many agents over the past 18 years I can honestly say that Anthony Lettings is by far the most professional letter out there. We’ve been with them for 3 years and just renewed for another 3. They respond fast to maintenance issues, they’re personable and I genuinely feel they value the relationship with the tenant; not just the landlord, from what I’ve experienced.
1/5
GoogleAbsolutely rubbish, moved in month ago, after few days we realised that fridge is reading temperature 13°C which isabove maximum limit for domestic refrigerators (3°C-5°C) reported it straight away, agency send contractor who said everything is fine... We were going backwards and forwards asking for this to be fixed, as this could result in food poisoning, however all we hear back is that contractor has checked it and everything is fine, i have asked for temperature readings to be provided from his visit, however no luck. Today we just came back from holiday to find freezer completely defrosted and fridge reading at 27°C, we are left with no food and fridge for the weekend, this 'Brilliant' agency is now closed and we can't contact anyone.
Hi Marcin, Sorry to hear you're having a bad experience with us. I believe Kelsie has been dealing with this for you and a new Fridge Freezer has now been installed. Unfortunately we are in a position whereby we send our trusted contractors to look into any potential issues, if we are told by a specialist there are no issues we take their word for it as they have a better understanding of the appliance than we do as letting agents. Thank you Anthony Lettings
5/5
GoogleI have rented out my property through Anthony Lettings for 12 years - since leaving England for Australia in 2006. My primary contacts have been Linda and Marc during that time, and I can honestly say, they are the absolute best! Being so far away, I need an agency that I can trust....and I trust them implicitly to do right by me as the landlord, and also by the tenant. They organise everything, they respond quickly to requests, are extremely professional and over the period of 12 years, my flat has been empty for only minimal periods. I would highly recommend Anthony Lettings if you are looking for a letting agent, and personally, I would not go anywhere else.
Hi Kathryn and thank you for such a lovely review! It has been a pleasure working with you over the last 12 years and here's to another 12! :)
1/5
GoogleAVOID AT ALL COST, ESPECIALLY STUDENTS!! Had a major problem retaining my deposit that I paid even though we left the property in better condition than the condition it was in at the start! They try to target students knowing we need accommodation for university however at the end of the tenancy they will do everything they can to keep your not give your deposit back Office representatives are highly unprofessional when speaking to you/sending emails. Awful agency
Hi Gauri, Thanks for your feedback however I find your comments completely unfounded. We expect our properties to be returned in a similar condition (minus fair wear & tear) to when they were originally let. You will see we don't have many bad reviews but the ones we do are from former tenants unwilling to accept responsibility for the way they have left properties. We send you all the relevant information required in order to finish your tenancy in the correct manner so that the deposit can be returned promptly. Where possible, this is the desired outcome as it creates more work for us, unhappy landlords and clearly unhappy tenants. We're the only local trading standards approved letting agent and are members of RLA, Safeagent, Guild of lettings & management, guild of property professionals, UKALA and of course the property ombudsman. I would argue we're one of the most qualified agents within Hertfordshire so despite your claims I can assure you, your tenancy has been conducted with the upmost professionalism and in the correct manor. If you would like to discuss further please feel free to contact Alex in our office who will be able to offer guidance on your specific case. Thank you
1/5
FacebookUsing Anthony Lettings (I didn’t choose them originally but they took over from Bluetop and didn’t bother informing the tenants for the whole year)was one of my worst decision when it comes to renting a property. I stayed in a flat with broken windows for 3 years and had to constantly chase them for the repair work but it never got done. Due to rain and broken window my furniture got damaged and not to forget the high electric bills to keep the property warm. When the tenancy ended I had to faced another difficult task in getting my deposit back. The agent’s claimed that we did not clean the property professionally but can anyone tell me and Anthony lettings how can it be left clean if 3 windows are 24/7 open. They charged me £250 plus for cleaning a 2 bedroom flat 😡 and altogether £550. I took advise from a friend who works for another agent and he advised me to raise the dispute but due to my busy schedule I didn’t had time to do that. My £550 are gone but I or any of my friend will never use this company again. Only use them if you are rich enough to sacrifice your deposit.
Good morning Yasir, Thank you for your feedback but unfortunately having looked at the property history and correspondence between yourself and our maintenance clerk, I find your comments to be very misleading and I would suggest going back to your emails to confirm why there was £550 deducted from your deposit. You openly admit you could have gone to dispute with this and I suggest in future if you are unhappy with the proposed costs, this is the route you take. On a further note, informing you of a merger should have been completed by the previous owners prior to completion. I apologise if this caused you any issues during your tenancy however I note none was ever raised. I also cannot find any notes relating to the window situation so please feel free to contact me directly on hertford@anthonylettings.co.uk to provide any evidence and I can look into this. As the apartments were built within the last 10 years, should there have been any issues this would have been sorted by the insurance policy so I see now reason why this would not have been completed but as stated, please contact me directly. I'm sorry you feel this has ended on a bad note however I can assure you everything has been carried out to the letter of the law and in an appropriate fashion. In a industry whereby qualifications are few and far between I am happy to say Anthony Lettings is the ONLY local trading standards approved again along with Guild of property professionals, Guild of lettings & management, TPO, Safeagent, RLA and UKALA registered. Unfortunately when it comes to check out procedures, its quite simple. Leave the property as you found it minus fair wear & tear, unfortunately in this situation this was not the case and therefore the deductions were made. Thank you
5/5
FacebookThe most professional Estate Agents! I have personally used this Agency for over 10 years. Within that time, I have been thoroughly impressed with the efficiency of the staff, especially Linda. Linda has gone over and above the call of duty on many occasions, always resolving any issues or queries promptly and without making a fuss. Thanks so much Linda. You are AMAZING!
5/5
GoogleI was a tenant with Anthony Lettings for 10 and half years up until quite recently. In that time I found them to extremely helpful whenever I needed anything. They forwarded information to me very promptly and always kept me up to date with any maintenance issues I had. I would highly recommend them. Thank you for a great 10 years
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Tell us what you need and we'll put you in touch. Anthony Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hertford.
