Miles and Barr reviews in Herne Bay

★★★★★ 5/5

Trustpilot

Exceptional Sales Progression

So grateful to the team but especially Rebecca Gravener, who was outstanding throughout the sales progression. She continuously chased up solicitors and agents, sending us regular updates and always available on email or WhatsApp to answer questions. Her support was invaluable particularly in our difficult and drawn out case, with multiple hurdles that had to be overcome before getting to the point of exchange. She kept me sane and was a voice of reason, always with the most up to date and accurate info! Huge thank you to her and would highly recommend.

Laura · 23 June 2026

★★★★★ 5/5

Trustpilot

5 Star

Rebecca was absolutely exceptional from start to finish. Her professionalism, efficiency, and attention to detail were outstanding. She was incredibly quick to respond and kept me informed throughout the entire process with excellent communication. Nothing was ever too much trouble, and she made everything feel smooth, easy, and stress-free. I truly appreciated her dedication, reliability, and friendly approach. I couldn’t recommend Rebecca highly enough and would not hesitate to use her services again. Thank you for such a fantastic experience!

Rhyss · 18 June 2026

★★★★★ 5/5

Trustpilot

The whole team was fantastic at…

The whole team was fantastic at assisting us with our purchase. We initially dealt with Joe and Maddy at the start of the process who were very helpful and accommodating. Once the transaction had progressed we dealt mainly with Melissa, who I may add is a star! She kept us informed the whole way through. Updated us consistently, we never had to chase or query nothing and she was always on the other end of the phone to answer any questions we had. This was our first time dealing with Miles and Barr and certainly won’t be the last!

Brad · 10 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service Louise Daly was really helpful and supportive. She was a brilliant liaison between both sets of conveyancers and kept the process moving. If it wasn’t for Louise I’m sure the sale would have fallen through and her patience and persistence to chase both conveyancers on behalf of me and the buyer was instrumental in this completion. She was very professional at all times and always positive, polite and helpful.

Samantha · 7 August 2026

★★★★★ 5/5

Trustpilot

From making the appointment to view the…

From making the appointment to view the property the team were very helpfull and professional. Once I put in an offer, Becky was keeping me informed every step of the way, I felt at ease and knew everything was being done to make it a problem free purchase. I am very grateful to everyone who done their part to help me.

Helen · 5 October 2026

★★★★★ 5/5

Trustpilot

Good experience purchasing a property

I have had a good experience dealing with Miles & Barr for the purchase of my property. Especially Louise Daly from the Sales Progression Team, who has been incredibly responsive and attentive, and did everything she could so that we could all complete within the desired timeframe. I'd definitely want to work with Louise again should I buy or sale a property.

NatalieG · 29 September 2026

★★★★★ 4/5

Trustpilot

Rebecca very diligent and supportive, better contact on actual day would have been helpful.

The stars are for the personal contact, initial office personnel, keeping us informed especially Rebecca. The lost star is for the confusion at the end of the process. We were to the wire with our seller’s agent constantly giving us updates. When I rang Miles and Barr we were told the money was with the solicitor, we then rang the solicitor to be told no, it was 4: 45pm before we got the keys. Very stressful. Hiccups along the way not of your making.

Will · 28 May 2026

★★★★★ 5/5

Trustpilot

Excellent communication was key!

Working with Miles and Barr has been a pleasure, right from the start. We met Scott who was clear and upfront about everything. The team supported veiwings throught and always kept us informed. Debbie Thwaites continued the excellent support in a professional manner and keeping us informed throughout. Without Debbie driving through essential communication with the buyers solicitors and our own. Without this communication to all parties, being key to keeping things on track, we would have been lost. Thank you to the team and especially Debbie.

Brian · 20 May 2026

★★★★★ 5/5

Trustpilot

Nadine Roberts

I have been dealing with Nadine Roberts for quite a few months with a very complex case, I can honestly say that Nadine has been absolutely amazing & I can’t thank her enough for all of her support throughout this process. All of Nadine’s hard work has not gone unnoticed. Nadine is a fabulous asset to Miles & Barr, that are lucky to have such a fabulous employee. Thank you Nadine xxx

Kerensa · 7 July 2026

★★★★★ 5/5

Trustpilot

They fought in my corner...

Selling a property is often a fraught experience. At the moment, there's a rise in gazundering and I had buyers who tried this with me. There's little estate agents can do about this, but Charlotte Silk who was my regular point of contact and arranged the initial agreement of sale, and Nadine Roberts who was my post-agreement contact really went out to bat for me. Charlotte excelled at negotiations and genuinely came across as interested in getting me the best price and protecting my interests (unlike experiences I've had with different agencies in the past). Nadine was brilliant at chasing up slow solicitors and making sure everything went ahead as smoothly as possible in the circumstances. She was responsible for making sure the date of completion didn't slip when it would have cost me both money and lost me an opportunity with a property purchase I was making abroad. I recommend Miles and Barr and give special thanks to the ladies who had my back.

Luke · 24 April 2026

★★★★★ 5/5

Trustpilot

One million thanks

I bought my first apartment thanks to Louise and Louisa from Miles and Barr, who are both wonderful, big-hearted women. They supported me throughout the entire process, it was so reassuring to have such caring people guiding me through such a big decision! The whole team is very kind and approachable, working hard to answer all my questions. I’m so grateful for their kindness.

Aude · 13 August 2026

★★★★★ 5/5

Trustpilot

Our experience with Miles and Barr was extremely good

Our experience with Miles and Barr was very good. At all points of our house buying experience, the staff were extremely friendly, helpful and professional. However, deserving of special mention is our Sales Progresser Debbie Mead. She was exceptional. If it wasn't for Debbie, and her knowledge, experience and communication skills we are not convinced that we would have reached the completion stage. She pulled all parts of our chain together and was tenacious in getting results when, all others appeared to be struggling to maintain the flow of information. All in all, Miles and Barr provided us with a first rate experience.

Lee · 20 April 2026

★★★★★ 5/5

Trustpilot

A great experience! 👌

As first time buyers, we had very little knowledge of the house buying process. However, the team at Miles & Barr were superb. They were Incredibly helpful and supportive. Our sales progressor Debbie Mead was always on hand to answer any questions, follow up on any enquiries and to generally keep us in loop. Overall, a great experience! 👌

Jamie · 11 September 2026

★★★★★ 5/5

Trustpilot

Miles and Barr have been exceptional in…

Miles and Barr have been exceptional in the sale of my property. They have made the process efficient and stress free. I would like to extend my personal thanks to the whole team, especially Jade Eccott who has been on hand every step of the way. Always available at the end of the phone for help and guidance. I would recommend Miles and Barr.

Mr · 29 July 2026

★★★★★ 5/5

Trustpilot

Miles & Barr have been excellent

All the staff at Miles & Barr were very helpful. Luke for sales was excellent & Denise Lumpkin, a senior progressor, was totally amazing. She was the one who kept everything on track & us up to date with our sale’s process. She is a very effective communicator & really made a difference.

Dee · 7 October 2026

★★★★★ 5/5

Trustpilot

Emily Stickler

Although it went on for a lengthy amount of time, Emily Stickler re-assured is at every step. We called up almost every week and Emily was nothing but kind and polite in response, calling back if we didn't catch her by phone. All the other staff also helped by letting us know what was happening (and reading Emily's notes)

Curtis · 29 August 2026

★★★★★ 5/5

Trustpilot

Success

Another successful sale enabled by Louise at Miles and Barr. In essentially, what is a broken UK, it is good to know that there are a few of us left that do work hard and care about what we do, whilst the State is trying to do its best to squeeze the life out of us. Thank you Louise.

Sean · 11 August 2026

★★★★★ 5/5

Trustpilot

I have nothing but positive words to…

I have nothing but positive words to say about this company. Although I’ve had some ups and downs selling my property, they have been amazing and supportive the whole journey. After the property was sold, Louise Daly, part of the Sales Progression Team at Miles and Barr was assigned to me, and I feel very fortunate that she was. She kept in constant contact with me and made sure I understood exactly what was happening throughout the process. If I have had any questions, she was always there with a reply. Louise, was amazing and I thank her very much for all her help. I couldn’t have ask for anything more.

Customer · 15 October 2026

★★★★★ 4/5

Trustpilot

My interactions with Miles and Barr

My interactions with Michelle Purse, in particular, who is always courteous and extremely thorough and Gillian were both productive and professional in their manner. I do feel the Directors should consider much lower fees when renewing Rental Agreements for a new Tenant, where a Landlord has already been paying monthly Management Fees without having to be asked or negotiated down. Disappointing.

Tom · 14 July 2026

★★★★★ 5/5

Trustpilot

I have been overly impressed at the…

I have been overly impressed at the service offered by Miles & Barr, particularly Debbie Thwaites - the senior sales progressor. Debbie has been constantly in contact throughout the purchase of my first property, has chased things up on my behalf and has always been quick to reply to messages/questions that I've sent her. Would highly recommend.

Rachel · 6 August 2026

★★★★★ 4/5

Trustpilot

Helpful friendly estate agents

Miles and Barr were helpful along every step of the process, explaining the ins and outs of house buying and what we might expect to happen next. Mel was always available for us to chase up solicitors and answer any quick questions whilst Owen was really friendly and put our nerves at ease multiple times.

Michael · 18 August 2026

★★★★★ 5/5

Trustpilot

Great service

Miles and Barr were helpful all the way from the initial viewing to eventually selling the property later on. In the sales side thanks to both Lukes, Aimee, and Steve for all their help, and in after sales Jade was really helpful, patient and knowledgable when it came to coming to a deal with the new buyer.

Tom · 5 August 2026

★★★★★ 5/5

Trustpilot

Jade was a great communicator

Jade Eccott was a great communicator and kept me updated on the progressof the sale every week. She got in touch when she said she would and had oodles of charm in what she did. I thank her for that and Miles and Barr generally for being dynamic in the sale process in what is an uneasy market.

Crispin · 22 July 2026

★★★★★ 5/5

Trustpilot

liaison role

Debbie Thwaites' role as a liaison between buyer & seller was invaluable. She communicated with both parties and the respective solicitors, & kept everything moving towards completion of the sale. Debbie was efficient and pleasant, and prompt in following up queries. I appreciate the help she gave us.

Ale · 25 September 2026