Trusted Agent profile · Herne Bay
Verified
★★★★★
1,078 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,078 reviews on two platforms, including 262 Google reviews rated 4.5.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
5/5
GoogleI have felt the Miles and Barr Team have been Amazing from the first meeting with Rueben Shanley - Tait who showed us around Properties who was polite and kind to then meeting, Maddie Cleary the Sale negotiator who was a power house of …
5/5
GoogleWhen I inquired about an intriguing property Rueben was very hasty and helpful.
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
5/5
TrustpilotOur sales Progressor
Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
GoogleOlivia Petri was great when I called asking for advice and she pointed me in the right direction and made me feel at ease. I’m most definitely going to use these guys again :)
5/5
TrustpilotMiles & Barr, Herne Bay Office
So far, my dealings with M & B have been viewing the properties only (and are ongoing), and I have to say that Agent Maddie has been wonderful; Personable, Professional and Communicative. Anytime I needed extra info, she went above and beyond. My one dealing with Olivia was good, too.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
GoogleFrom start to finish, Miles and Barr Herne Bay were extremely helpful, from organising viewings of the property to exchanging contracts. As a first time buyer, it made our experience a lot less stressful than we thought it would be. Emily …
1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
TrustpilotMiles & Barr were very professional and…
Miles & Barr were very professional and supportive throughout a long process (nothing to do with M&D) and the sales progressor really helped us get it over the line in a very professional and kind manner!
5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
5/5
TrustpilotAmazing service!
Our experience with Miles and Barr has been brilliant. Shannon Faulkner handled our application and was very professional, kept in touch at each stage and handled everything quickly and efficiently. We are excited to move into our new home so thank you for making the process as smooth as it could have been.
5/5
TrustpilotMoving home
A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.
5/5
TrustpilotMiles ahead Barr none!
Miles and Barr were extremely professional when dealing with our recent house purchase. The service and communication was flawless and our agent Louise was a delight to deal with through the whole purchase. Very happy!
5/5
TrustpilotI had my property valued by Alex Munn…
I had my property valued by Alex Munn from the Herne Bay branch. I was incredibly impressed with his manner, his extensive preparation and the way he represents the company so confidently.I have no doubts at all that when marketing my property it will be with Miles and Barr. No other agents have ever shown any where near the level of preparation- Alex had information around similar properties and trends - I am so very impressed with this and with his professionalism and excellent communication.
5/5
Google5 star review for Bobby at miles & Barr Herne bay branch very well mannered and has been really amazing in helping us find our new home
5/5
TrustpilotVery good communication
Miles and Barr have been consistently communicative and reassuring during my experience of purchasing my first property. Thank you especially to Phil, who has been knowledgeable of the area and helpful throughout the process of initially viewing the property, and conducting further visits.
5/5
TrustpilotSales Progressor Suzanne was brilliant!
The sales progressor Suzanne Bearden was the best part of my experience with Miles and Barr. She was super helpful and professional, as well as proactive and timely in responding to questions and giving updates.
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