Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGolden Team
From start to finish on purchasingbour Bungalow Miles & Barr were exceptional, we had the added problem of purchasing as the pandemic started, then going into full lock down, we was assigned Lisa Rice at M&B and she was amazing, she kept us well informed answered any emails promptly and even when we lost our buyers at the last hurdle she was calm and patient, thankfully new buyers were going quickly and sale and purchase all done very quickly. I would highly recommend M&B Herne Bay to anyone. All I can say is Thank you M&B and especially Lisa you have helped complete our dream home.
Tanya · 16 June 2021
★★★★★ 5/5
TrustpilotProfessional service , diligently executed.
Emily has been my contact at Miles and Barr. I was buying my next property through them. I have received excellent professional service with good communication and support when it was needed. My sale was in a long chain and Emily chased right back to the beginning and kept me up to date with progress. She was honest about progress unlike some others I was dealing with. She checked in with me regularly and responded quickly when I contacted her. I would use Miles and Barr again.
Valerie · 16 June 2021
★★★★★ 5/5
TrustpilotI went with miles and barr to sell my…property. Excellent service
I went with miles and barr to sell my property and I am glad I did. My sales negotiator Debbie Mead was fantastic, she kept me informed through the whole process, she answered my queries promptly and always returned my calls. On completion day she went above and beyond, well done Debbie.
Debbie · 4 March 2024
★★★★★ 5/5
TrustpilotThe staff were through and ensured my…
The staff were through and ensured my case was dealt with efficiently. The staff were always friendly and answered any questions I felt needed to be asked. Moving is an overwhelming process but the staff made sure the process remained simple and made it clear what exactly needed to be done step-by-step to ensure a successful move. Overall I was very happy with the service provided and the staff should be commended for their dedication and patience.
Reece · 9 November 2021
★★★★★ 5/5
GoogleMiles and Barr have made the house sale process really straight forward, the app is helpful and they responded quickly to amendments I requested. Reuben has been really good at keeping in touch with me through the house sale process, …
Neil · 16 September 2024
★★★★★ 1/5
TrustpilotStrange experience with this agent
Strange experience with this agent. We kept being told that viewers really wanted our house & then were offered a fraction of the asking price. They sent round a lot of viewers one of which offered 1/10th the asking price! Such a waste of our time. There was then a big gap with no viewings. A person then came round - offered 100K below asking & said they were a cash buyer. I did begin to wonder whether some kind of scam was in operation. We eventually took the house off the market & won't ever be going back to M&B
John · 18 March 2021
★★★★★ 5/5
Trustpilotexceptional services…
I have always had exceptional services with Miles and Barr letting agency. They are always extremely helpful and supportive with any matters that arise.
Victoria · 14 July 2026
★★★★★ 5/5
TrustpilotVery pleased with the team at Miles and…
Very pleased with the team at Miles and Barr for recently selling my property.
Ben · 18 September 2026
★★★★★ 5/5
TrustpilotPerfectly managed Sale
Lisa was exceptional. There were many challenges along the way but she had the happy knack off keeping you calm and assured that things were moving in the right direction.House moves are never a walk in the park but it was a pleasure knowing I was in safe hands
Del · 18 April 2024
★★★★★ 5/5
TrustpilotGreat experience with Miles and Barr
We both bought and sold a property with Miles and Barr, downsizing from a four-bedroom semi to a two-bedroom bungalow in the next street. The staff at Miles and Barr were knowledgeable and helpful throughout the whole process, in particular Rebecca Gravener who was the progress chaser and saw everything to a successful conclusion.
Christopher · 3 January 2024
★★★★★ 1/5
TrustpilotAppalling and shocking Estate Agent…DO NOT USE
Appalling and shocking Estate Agent that should not be in business and should be closed down. I cannot begin to describe the awful service provided by this estate agent. They never act in the owners behalf and carry out illegal practices, such as releasing a deposit to tenants before they have ended tenancy and check out is completed -which is breach of contract! Throughout the whole experience they have never acted in my interests and have always gone against what I have asked, despite me being a loyal customer for over 10 years. They are condescending, rude and no help whatsoever always belittling me on the phone, making me sound like my requests were stupid and that they were not going to complete these for me. Please read all these reviews before instructing them - we all cannot be wrong!!!!! They have caused me untold stress in an already stressful situation with a nightmare tenant that they RECOMMENDED to me and pushed for the tenancy. Please please do your research on these 'cowboy' agents.
Elle · 5 April 2023
Agent replied · 11 June 2024
We are very disappointed to read your review and we are sorry to hear you feel our service didn't meet your expectations. However, we do not think that it is a fair reflection of the events and our service. You had a sale and your tenant refused to move out which meant you lost your sale. We carried on trying to find the tenant a property to save you the cost and time of going to court. We eventually found the tenant a property and the day before she was due to move she advised she wasn’t able to get a deposit for her new property. We advised that you had a choice in either to gain possession of your property quickly then it might be in your best interest to release the deposit held on your property, to enable the tenants to move out. The other choice we gave was for you to start possession proceedings and regain possession of your property in 4-6 months time. As speed was of the essence, you chose the option of releasing the deposit, meaning the tenant vacated. Subsequently, the tenant has not left the property in the best condition and has taken an appliance. We are sorry that you feel this way but we felt it only fair to give you the options and advice on both scenarios and ultimately let you make the choice that would best suit your circumstances. We do not recall you advising at any point over the years of management that you were disappointed in our service. We do understand how disappointing it is to find the tenant left the property in such a condition.
★★★★★ 5/5
GoogleI requested an up to date market valuation of my property by Alex Munn. Alex was friendly, professional and curteous. He had extensive knowledge of the current property market and factors which could affect the market going forward. Alex …
Amy · 16 September 2024
★★★★★ 5/5
TrustpilotMiles and Barr have been an excellent…
Miles and Barr have been an excellent team to work with, they have helped amazingly with both buying and purchase. Constant updating, and more viewings, if compared… And thanks to Becky White also with chasing up with the correspondence between solicitors, and rushing things up. Thanks, amazing job. Over all a wonderful experience.
James · 12 January 2024
★★★★★ 4/5
TrustpilotI was greeted by a friendly…
I was greeted by a friendly professional greeting from Jake Chamberlain at 1 Kentmere Avenue.Jake made sure that I saw all of the property and answered all questions asked with confidence and knowledge of his role and was respectful of the property asking if the garden could be last bit viewed to protect the carpets from dirty footwear.Jake remained friendly and professional throughout the tour.I was happy with the experience.Thank you.Tina Perks
Tina · 11 May 2022
★★★★★ 5/5
TrustpilotNiamh is the agent managing our rental…
Niamh is the agent managing our rental property. We have worked with her previously and we’re delighted when she was allocated to us again. She is extremely proactive, efficient and helpful, all assets you would hope to find in a letting agent.
DrPeeplow · 6 August 2024
★★★★★ 5/5
GoogleWe had an excellent experience with Miles & Barr Estate Agents Herne Bay. Alex was nothing but polite and helpful. A pleasure to do business with.
Barry · 24 March 2025
★★★★★ 5/5
GoogleFinding and purchasing a new home is very stressful but my experience with Miles and Barr was a dream. Maddie dealt with everything professionally and efficiently.
Karen · 24 March 2025
★★★★★ 5/5
TrustpilotThank you Louise Daly!
Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.
PF · 7 February 2024
★★★★★ 1/5
TrustpilotPoor customer service
My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.
Lim · 7 September 2020
★★★★★ 5/5
TrustpilotBuying our first home through Miles & Barr
We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!
Xxsammyxx1989 · 27 August 2020
★★★★★ 5/5
GoogleVery helpful, knowledgeable and friendly.
Boujong · 19 March 2026
Agent replied · 24 March 2026
Thank you for sharing.
★★★★★ 1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Bryan · 22 June 2024
Agent replied · 28 August 2024
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
★★★★★ 5/5
TrustpilotProfessional
I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)
Terence · 5 January 2024
★★★★★ 5/5
TrustpilotMiles & Barr were fantastic from start…
Miles & Barr were fantastic from start to finish. This was all down to the wonderful Louise Daly. She was so helpful when I didn’t have a clue what I was doing, professional and assertive, yet so friendly and kind. I would recommend her and the company in a heart beat.
Harriett · 4 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
