Trusted Agent profile · Herne Bay
Verified
★★★★★
1,076 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,076 reviews on two platforms, including 262 Google reviews rated 4.5.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic Support from Jenny Harmes
We received excellent support from Jenny Harmes in finding our new home. We were feeling disappointed when an original letting agreement fell through, and Jenny went above and beyond to negotiate with a different landlord in order to secure a house that we are extremely excited to move into. We cannot thank her enough for her help!
5/5
GoogleAfter a slightly stressful start to our experience we were very happy with the help and communication we received. Andy was very helpful with any concerns I had and kept us up to date throughout the whole process. He is a very cheer full man and also happy to speak to me and take the time to explain things.
5/5
TrustpilotLouise Daly
Miles and Barr remained professional and helpful throughout the selling process and Louise Daly has been in contact constantly updating me on progress and has always been on hand to answer any questions.
5/5
TrustpilotDebbie Mead from Miles & Barr has been…
Debbie Mead from Miles & Barr has been truly excellent with our Mum's selling of house. Great communication, great follow ups, great ownership and professional throughout the long process.
5/5
TrustpilotLouise Daly
Thank you, Louise! Your gentle and effective guidance has been fundamental in my reaching and crossing the many milestones of scary first time buyership! Without Louise’s cheerful reassurance and depth of knowledge to guide me through each step, I would have succumbed to decision-making paralysis and declared it all too stressful. But always I was able to find guidance from Louise, restore my confidence and keep on going. I enjoyed and benefited greatly from Louise’s honesty and genuine caring nature. I’ll be ever appreciative that in Louise I had a Sales Progressor I could trust implicitly. Thanks again Louise, it’s been a pleasure working with you!
5/5
GoogleWe have dealt with Matthew in the herne bay miles and Barr branch. He has been super helpful the whole way through, really took the time to get to know us and exactly what we where looking for. Matthew always came back to us within an hour for any questions we had which couldn't be answered straight away
1/5
GoogleHello I found some of the staff very pushy in that I was offered a place at 9am, I had messaged my landlord and was waiting for him to get back to me. I then got a call in a little while I explained I was just waiting for my landlord to …
Dear Ms Garaway, We are saddened to read your feedback. We welcome the opportunity to discuss this with you further if you would like to contact us at communications@milesandbarr.co.uk. Kind regards, Nina Simpson - Lettings Operations Manager
5/5
TrustpilotHelpful Service.
The selling process can be long and stressful at times but it was good to have an agent who was switched on and involved in the whole chain feeding information along and reassuring me at the most crucial time.Lisa Cook offered professional and friendly support at a crucial point of my sale and purchase.Moving can be challenging but if you have the support and up to date information regarding your chain the process can proceed in a better way for everyone. Thank you !
5/5
GoogleGreat experience as a buyer. I would 100% recommend the Estate Agents to anyone looking to sell.
Thank you for taking the time to share your positive experience. We are delighted to hear that you found the purchase process to be smooth and well-managed. We value your kind words. Thanks again, Joe.
5/5
TrustpilotAnna was great throughout the whole…
Anna was great throughout the whole process. My partner and I were looking for our first home together and we’re moving out from our parents’ home and she was so patient and understanding. Molly was also great and explained everything fully without being patronising. We’re so grateful for both of them.
5/5
TrustpilotGreat experience
Louise was amazing from start to finish … she made the whole process of moving easy & explained everything along the way. The process definitely happened quicker because of her too!
5/5
TrustpilotScarlett Gold - Kind, Approachable, Helpful and Informative
I would like to say how amazing Scarlett Gold at Miles and Barr Sandwich has been. The customer service offered was far and beyond. Scarlett was kind, approachable, helpful and informative. Honestly went far and beyond. If needing to find a property to rent and need a point of contact i would highly recommend speaking with Scarlett.
5/5
TrustpilotA personal touch in helping us sell our house
I have just sold my house through Miles & Barr, every step of the way Donna Bogard kept us inform to what was going on, even going as far to get intouch with solicitors to hurry them along a little, really friendly and a pleasure to have them sell our house and would highly recommend.
5/5
TrustpilotGreat Experience
We just purchased our new home through Miles and Barr. The purchase went smoothly, and we felt supported from start to completion. Vicky Marshall, Bradley Wright and Sean Harding were professional, efficient and understanding and they went above and beyond for us. We would recommend them to anybody looking for / buying a property.
5/5
GoogleI commend and recommend Alex for property appraisals. He flowed through my property providing constructive comments while assessing and measuring; a very informed valuation. Thank you Alex.
5/5
TrustpilotGreat company. Great employee.
Having just moved home I cannot praise Miles & Barr enough. Although all the staff were great, I must single out Katie Powell. The reason being that Katie was polite, professional and informative all through the process, which made the whole experience so much less stressful for us. Thanks Miles and Barr and thanks Katie.
5/5
GoogleGreat service all round, but Louise Daly was fantastic. So helpful. Kept me updated regularly. Thank you.
Thank you for your kind comments, Claire. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotUnhappy with service
Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.
5/5
TrustpilotLisa Daly was an absolute star during…
Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Shelley Webster could not have been more amazing. She was there for me every step of the way. Professional, hard working and efficient. Miles and Barr kept me sane through an extremely difficult sale and purchase. Could not recommend them enough.
5/5
GoogleEveryone we dealt with was at Miles & Barr was friendly, helpful and super-efficient. Five stars.
Thank you for your kind comments, Mel. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotBEWARE- DO NOT USE
BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
1/5
TrustpilotTerrible people
Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.
Thank you for leaving us a review. I'd like to take the time to speak to you so I can get a better understanding of the situation. However, we cannot locate you on our system as a customer of ours. If you could please email lisarice@milesandbarr.co.uk, I could look into this further for you. Kind Regards, Lisa
5/5
TrustpilotVery helpful and professional
Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.
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