Trusted Agent profile

Kent Estate Agencies reviews

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

72 reviews across 2 platforms

99 Mortimer Street, Herne Bay CT6 5ER

Kent Estate Agencies's Herne Bay office at 99 Mortimer Street is rated 4.8 out of 5 across 72 reviews on two platforms, including 70 Google reviews rated 4.8. The 2 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

70

Reviews on Google

This office

Trustpilot logo

2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.

5/5

Google

Lily was the ultimate professional on the viewing she arranged for me, nothing was too much trouble. I took my time , never felt under pressure, she answered my questions and explained everything in detail so I could feel confident of any decision I made. In fact she went out of her way to come back late in the afternoon from Herne Bay to Littlebourne so my son could also view the property. She is a credit to her profession and Kent Estate Agencies are most fortunate to have her on the team.

Diane Β· 16 February 2026

Agent replied Β· 16 April 2026

Thank you so much for your kind words Diane, it was a pleasure to meet you and we look forward to working with you. Lily

5/5

Google

Fantastic service our sales progressor Mattie-May was just amazing kept us updated constantly chasing everyone when necessary to get information where required. She was very professional and knowledgeable about process from start to finish and handled everything with such care and warmth can't sing her praises enough, she was just amazing!! All her help was very much appreciated. We would definitely recommend Kent Estate Agents to anyone looking to buy in area. We didnt have much contact with sales team other than Faye when we viewed the property she was excellent too. Very friendly and knowledgeable about the property

Julie Β· 16 December 2025

5/5

Google

I was very impressed with how Kent Estate Agencies handled the sale of my Father's house after Probate. I had an offer on the first day it was marketed and from offer to completion it has only been two months. Elliot Camburn handled the Probate valuation and eventual sale with sensitivity and throughout the process I felt I was in good hands.

Fleur Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you Fleur. I truly appreciate you placing your faith and trust in us to look after your late father's legacy. It was a pleasure working with you and we all wish you the very best.

5/5

Trustpilot

Great communication skill and patience

I would like to express my gratitude to Hugo and the team at Kent Estate Agencies for their continuous support during the purchase of an apartment in Canterbury. Although Hugo was working for the seller, without his commitment, patience and great communication skill the sale would have collapsed. Special thanks to Alfie and the rest of the team.

Gabriela Β· 3 December 2025

5/5

Trustpilot

Just moved into our new property that…

Just moved into our new property that we purchased through Kent Estate Agency Tankerton Branch, Hannah has helped us all the way through, nothing was to much for her, she was very professional, very polite and friendly. We often phoned her when we could not get through to our Solicitor and she would always help us. We throughly recommend Kent estate agencies to anyone buying or selling, 5 Stars from us.

Vincent Β· 6 August 2026

5/5

Google

Very friendly efficient service. Lily was very professional and helpful

Janet Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you for your lovely review Janet, it was great to meet you. Lily

5/5

Google

We’ve just brought a house with KEA and have to say we found Mattie to be the most efficient, kind, helpful person throughout the whole process, on both sides. We sometimes found out information from Mattie before our estate agents had called us. She was so genuine and called just to catch up which made us feel extremely valued as a client. We also received a lovely welcome pack from our new home when picking up the keys. Thank you Mattie, you are an asset to the team. I would definitely recommend using KEA for selling your home.

Kayleigh Β· 18 June 2023

Agent replied Β· 17 June 2024

Thank you for your lovely review. It was a pleasure dealing with your purchase for you. We hope you will enjoy many happy years in your new home.

5/5

Google

Mattie is amazing 😍 …

Alan Β· 26 March 2026

Agent replied Β· 16 April 2026

Thanks so much Alan, we wish you all the best in your new home.

5/5

Google

Kent Estate Agencies in Herne Bay have been excellent. Viewing houses in the Herne Bay area has been a real pleasure. We have always had swift responses to enquiries and the staff showing us around houses we have viewed have been helpful and professional throught. An excellent experience. Special thanks to Faye!

S Β· 16 November 2025

5/5

Google

HIGHLY recommend - we recently bought a house through Kent Estate Agencies, spoke to several of their staff throughout the process and all were very friendly, polite and helpful. Our purchase took six months for various reasons, and Mattie was an absolute star throughout - keeping us up to date with progress, and chasing solicitors and other agents on a daily basis. Mattie was literally our only point of contact and source of information throughout the process as the agent I was selling through were no use at all with no sales progressor to speak of. Sales progression is a hugely important part of the process, particularly when there are numerous issues like we had further up the chain, and knowing how strong KEA are in this regard means they would be an obvious choice if we were to move again. Mattie went above and beyond every step of the way to ensure we were kept up to date, and tolerated my daily chaser emails with nothing but patience, understanding and professionalism. There is no doubt in my mind that the process would have taken significantly longer if we didn't have Mattie, and we are incredibly grateful for her hard work. Thank you Mattie, and thank you KEA.

Carly Β· 26 December 2024

5/5

Google

We have bought 3 properties and sold 3 properties through Kent Estate Agents in the last few years, the last time being during covid last year. Keiron kept the sale on track through a very difficult time. Kieran, Elliot and Mattie have always gone out of their way to help us. They offer an excellent service, communication is great, they are very professional and offer good value for money. They have shown us lots of properties and been very patient while we decided!! On a couple of occasions when we have had a bit of a "wobble" Kieron was always available to speak to us and talk us through our issues with no pressure at all to proceed with the purchase. Kent Estate Agents will be my first port of call next time we move, as we think they are fantastic!PositiveQuality

Wendy Β· 18 June 2022

Agent replied Β· 17 June 2024

Hi Wendy, thank you for taking the time to leave such a kind review. You have been wonderful to deal with over the years and we look forward to working with you again in the future.

5/5

Google

Kieran and Mattie at Kent Estate agents in Herne Bay have been superb to work with. Kieran met us multiple times at different properties. He got to know us and what we were looking for. He proactively called us when new properties came on to the market. Mattie kept in touch with progress and offered advice when required. The team at Kent Estate agents are great!

Deborah Β· 17 February 2025

5/5

Google

I recently had the pleasure of working with this estate agent, and I genuinely cannot speak highly enough of the service I received. From start to finish, the entire process was smooth, professional, and stress-free, and that is entirely down to the exceptional work of Elliot and Mattie. Elliot, who handled the marketing and sale of my property, was outstanding. His knowledge of the market, attention to detail, and proactive approach made a huge difference. He presented the property brilliantly, kept everything moving forward, and his communication was always clear, timely, and reassuring. Mattie progressed the sale and liaised between all parties involved, was equally exceptional. She kept everyone coordinated, ensured updates were always passed on promptly, and handled every step with patience, warmth, and complete professionalism. Her ability to keep things running smoothly behind the scenes made the whole experience remarkably stress-free. Together, Elliot and Mattie make an incredible team. It’s rare to find people who excel so highly in their roles and genuinely care about delivering the best experience for their clients. I wouldn’t hesitate to recommend them, five stars simply isn’t enough!

NeilP Β· 16 December 2025

5/5

Google

We feel that Mattie went above and beyond when assisting us with our house purchase. Would highly recommend Kent Estate Agents.

Gaz Β· 23 February 2025

Agent replied Β· 25 April 2025

Thank you for your review. It was lovely to help you with your purchase. All the best in your new home.

5/5

Google

Faye Hardy and Mattie Cullen and everyone in the team, were very helpful and friendly, they kept us informed of the stages through the process. A pleasure to deal with them. I would highly recommend to anyone to use Kents if selling or buying.

Julie Β· 16 November 2025

Agent replied Β· 16 April 2026

Thanks so much for your lovely review Julie, it was a pleasure looking after you! Mattie & Faye

5/5

Google

Excellent service from start to finish. Mattie was responsive, knowledgeable, and kept me updated throughout the entire process. Everything was handled smoothly and professionally.

Mark Β· 16 December 2025

5/5

Google

We brought our house with Kimber they were very good always keeping us updated on the progress of the sale, I would recommend Kimber

Deborah Β· 16 November 2025

5/5

Google

Just had viewings with both Fay and Lily , they were both lovely , helpful, knowledgeable of the area . Lily kept me up to date of properties and has been invaluable. Thank you both so much for your positive and helpful approach!

Sharon Β· 24 February 2025

5/5

Google

Kent handled the sale of our property when we purchased it 12 years ago. When we decided to move again, we knew that Kent would do a good job selling it for us and we were not disappointed. …

John Β· 16 September 2025

Agent replied Β· 9 September 2025

Thank you for taking the time to leave a review. We appreciate you bringing the house back to us and it was a pleasure to look after you again. We wish you all the best in your new home.

5/5

Google

Fantastic team, from Lily who helped find us our forever home, through to Mattie who kept us updated with the whole process.

Debbie Β· 16 February 2026

Agent replied Β· 16 April 2026

Thanks so much for your lovely review Debbie, wishing you all the best in your new home. Lily

5/5

Google

Really friendly and professional and had a very good experience with Lily at a viewing.

Katheryn Β· 26 March 2026

Agent replied Β· 16 April 2026

Thanks so much Katheryn, it was lovely to meet you and best of luck with your move. Lily

5/5

Google

I would recommend kent estate agents as the service we received from the start to end was exceptional,a special thank you to Mattie& Eliot,we were kept upto date all the way,Mattie was very helpful and nothing was ever to much,so thank you to you all.(herne bay)PositiveProfessionalism

Nicola Β· 26 August 2022

Agent replied Β· 17 June 2024

Thank you for your kind review. It wasn't a straightforward one but we got there! We hope you're both doing well in Lincolnshire and wish you all the best for the future.

5/5

Google

Truly 5 star for superb team . Kieron and his team at Herne Bay understand what you’re looking for . Call you by your name when you call up . There is hope after all ..

Shane Β· 18 June 2023

Agent replied Β· 17 June 2024

Thank you for your kind words. We look forward to dealing with you again in the future.

5/5

Google

I recently had a property viewing with Jordan Dye from Kent Estate Agencies. Jordan was enthusiastic, very knowledgeable about the property and the local housing market as well as the local area. A true professional.

Paul Β· 18 June 2023

Agent replied Β· 17 June 2024

Many thanks for your kind review Paul.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Kent Estate Agencies's Google reviews

Questions about Kent Estate Agencies

How many reviews does Kent Estate Agencies have?

Kent Estate Agencies's Herne Bay office has 72 reviews across two platforms: 70 on Google, 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Kent Estate Agencies's rating?

Kent Estate Agencies is rated 4.8 out of 5 across all 72 reviews, and 4.8 out of 5 on Google from 70 reviews, checked 9 October 2026.

Where is Kent Estate Agencies's Herne Bay office?

Kent Estate Agencies, 99 Mortimer Street, Herne Bay CT6 5ER.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.