Connells Hereford reviews in Herefordshire, County of

★★★★★ 1/5

Trustpilot

AVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In

Avoid this agency if you value honesty and professionalism.

Support · 21 May 2026

★★★★★ 5/5

Google

Connells recently sold my late father's property after only a few days on the market. They priced realistically and the write up was accurate and the photos were beautiful. After a terrible experience with another estate agent it was a relief to deal with Connells. Would definitely use them again.

Jules · 25 October 2023

★★★★★ 5/5

Trustpilot

Chelsey Mitchell and Georgie Jenner…

Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.

Ms · 19 March 2026

★★★★★ 1/5

Google

If you are expecting miracles in communication you are on the wrong site, like most estate agents in Hereford, unless you are buying a home, the peasants looking to rent are pushed to the back of the queue, and they contact you when they feel like it, apart from the odd one that does have a registration form actually online it is a long winded process to even get started on renting a property. Get with the 21st century and have a form online so people can fill in all the information, like employment, salary and all the do's and don't of meg's backside.

Ulic · 25 October 2023

★★★★★ 1/5

Google

We used Connells letting service and I would definitely not recommend them. They didn’t inform us the tenants hadn’t passed the checks until just before the move in date. They didn’t update the tenancy agreement when some of the tenants left, despite numerous requests over a 18 month period. This invalidated our landlord insurance. The staff don’t take any responsibility and the area manager Chris Jones took over two months to respond to a complaint and the response didn’t address the main points. We gave notice and moved to a more professional agent and Connells haven’t updated their records so sent a rent arrears letter to the tenants. Very unprofessional and the staff really don’t care.

Lorraine · 25 October 2023

★★★★★ 5/5

Trustpilot

Very good experience!

Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.

Sylvester · 21 November 2025

★★★★★ 5/5

Google

Marley and Jazmine (best team) are nothing but friendly and proffesional. Incredibly helpful throughout the letting process. They made the whole process easy for us. Would recommend 😊 …

Morgan · 24 September 2024

★★★★★ 5/5

Trustpilot

Jamie Woodman

Good customer service

Mohammed · 21 May 2026

★★★★★ 5/5

Google

Jazmine in the Lettings department was really helpful with all the information and kept us always up to date was really quick and made everything really easy and explained everything that needed to be done

Taryn · 27 May 2024

★★★★★ 5/5

Google

Very helpful sorted out safety certificates at very short notice and kept me updated at all times on what was happening. Shortlisted tons of tenant applications and presented everything simply. Would definitely use them again or recommend to others

Catherine · 28 January 2024

★★★★★ 5/5

Google

Brilliant from start to finish amazing customer service from all of there staff and as a newbie to selling there experienced team coached me all the way through especially libby as she worked extremely hard to achieve the sale.... Many thanks lyndon 😁

Lyndon · 25 October 2023

★★★★★ 5/5

Google

First time renting a property out and I cannot be more pleased with the service received from Jake and the team! We were made to feel at ease and nothing was too much trouble. Would highly recommend! Thank you.

Dan · 25 October 2022

★★★★★ 1/5

Google

Whilst the Lettings team in branch are friendly and attentive their remit is very limited. The company is let down by outsourced operations and call centres and departments spread across various cities meaning that lots of important communications are lost. My experience of Connells warrants one star because they lost a key to my property, allowed a contractor to enter without my knowledge and personal items went missing.

Daniel · 26 October 2019

★★★★★ 5/5

Google

Wow.. libby snd lavina were amazing sold my elderly parents house with a week Helpful from start to finish they have no Internet but kept them updated via phone frequently and put them at ease Thankyou

Ann · 28 January 2024

★★★★★ 5/5

Trustpilot

the process was handled efficiently and…

the process was handled efficiently and hassle free -

Mr · 21 February 2026

★★★★★ 5/5

Trustpilot

Iam really happy with the service…

Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.

Mrs · 21 October 2025

★★★★★ 5/5

Google

Very prompt and professional service from Jake and his team. I have found them all to be very responsive and helpful with any questions/concerns that I have had to do with letting our property.

Matthew · 25 October 2022

★★★★★ 5/5

Google

Connells Hereford have helped me find the perfect first home. They have made my first time buying a house as stress-free as possible. The mortgage team at Connells were amazing and explained the whole process of buying my first home & helped me secure a mortgage. I would highly recommend all of the team at Connells Hereford for anyone looking to buy or sell a property in Hereford!

H · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent and efficient customer…

Excellent and efficient customer services

Seru · 21 February 2026

★★★★★ 5/5

Google

I have recently had the pleasure of letting a property from Connells and the Letting Dept have been fantastic. Jake and Cameron are such lovely, friendly and professional people. They worked hard to sort everything for us and were very helpful when we had a few hiccups going out of their way to find solutions. I would definitely recommend using Connells to either Let your property out or to let a property as they are a fantastic company.

Zoe · 25 October 2022

★★★★★ 5/5

Google

I have recently used Connells for the sale of my property. Their service was faultless, communication was first class, and they kept me sane throughout a stressful sale. Highly recommend using Connells and Dave was an absolute star. Thank you so much guys 😊😊😊 …

Su · 26 October 2019

★★★★★ 5/5

Trustpilot

Great assistance and support from…

Great assistance and support from Daniel, Natasha and their team. Clear and constant communication, always on the ball and willing to go the extra mile to support their customers.

Mr · 22 May 2025

★★★★★ 5/5

Google

Jake and his team have made finding a tenant very easy, taking care of every aspect. I wouldn’t hesitate to use them again in the future

Daniel · 25 October 2022

★★★★★ 5/5

Google

They are so kind especially Sam Wynn, he just valued my house . He was very professional and helpful. i recommend you go to Connells

MIA · 25 October 2022