Trusted Agent profile · Herefordshire, County of
★★★★★
304 reviews across 2 platforms
16 Broad Street, Leominster, HR6 8BS, Herefordshire, County of, HR6 8BS
Chancellors's office in Herefordshire, County of, at 16 Broad Street, is rated 4.6 out of 5 across 304 reviews on two platforms, including 130 Google reviews rated 4.8.
Every review we hold for the Herefordshire, County of office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
5/5
TrustpilotFantastic PM team
The property management team were fantastic. Shana was responsive and dealt with all queries promptly and in professional manner, keeping me regularly updated with progress.
5/5
GoogleDaniel was polite and courteous at all times, and I felt at ease during the viewing. He remained professional throughout - clearly a great asset to Chancellors, and I feel he has a great career ahead of him.
Hi Helene, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGreat assistance from Natalie Palmer when we visited Ludlow last week for a property viewing. Pleasant introduction to the area and further information on other properties outside Ludlow at our request.Follow up information came directly through emails. Good to have knowledgeable, local information. Natalie is a credit to Chancellors Estate Agents.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotSo far I have been having a good…
So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.
We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.
1/5
TrustpilotI withdrew from my application due to a…
I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleMy husband and I have been searching for a house for almost a year now. We finally stumbled upon one we liked the look of and booked a viewing with chancellors. On arrival at the property we were met by Natalie Palmer who was extremely welcoming and allowed us to look around the property at our own pace without any pressure which we really appreciated. We have since decided to purchase the property and have dealt with Natalie throughout the process. She is knowledgeable and extremely pleasant to deal with. Nothing is too much for her and we have found the process very easy because of her help. I hope others get to deal with chancellors - in particular Natalie - and experience the great level of customer service that we did. Thank you Natalie!
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We appreciate your positive feedback. We're happy to hear that our support with viewings and property searches was helpful. We're glad our communication and honest feedback ultimately helped you sell your home.
5/5
TrustpilotDanielle was excellent from start to…
Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
TrustpilotAbbie was extremely friendly and very…
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
5/5
TrustpilotBest agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
4/5
GoogleDaniel is a pleasant and knowledgeable member of Chancellor's team. He accompanied us to two property's both of which he shared detailed information and excellent local knowledge.
Thank you Beverley for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleDaniel has been fantastic in showing us around a number of properties with Chancellors over the past few months.
Thank you for leaving us this great review Alice, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotTenancy renewal
Emilia Williams assisted me in renewing a new contract with my current tenants. She provided excellent communication throughout and it was a very efficient service. I am very happy that the tenants have signed the new tenancy agreement with the proposed terms.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleViewing was very professional and informative
Thank you Gaye for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotGreat Management
I couldn’t be more pleased with the good service provided by the Chancellors property management team. Their responsiveness and professionalism are good. Every time I’ve had a question or encountered a minor issue, they’ve responded quickly and resolved it efficiently, often within the same day.
Thank you for leaving us this great review. It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
GoogleDaniel was excellent when viewing a property via a video call. He went out of his way to ensure that we had seen everything we needed and answered all our questions.
Thank you Nigel for giving our Leominster branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
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