Every review we hold for the Hereford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I are first time buyers. We have bought our first property through Watkins Thomas and were taken care of by Steve. - The service was above and beyond, calling us after hours to give us updates. Steve and the wider team handled everything very smoothly and were able to get answers to all of our questions. Whilst Steve was off we were contacted by his colleague to let us know that anything they could help with would be dealt with by this other individual [I think his name was Dan]. Always a nice touch to not have a drop in service due to a holiday.
Without reservation I would recommend Steve and the team at Watkins Thomas! 👍👍👍
Ben · 26 March 2023
Agent replied · 31 May 2023
Thank you so much for taking the time to leave such a lovely review. You know where we are if you need us in the future and it would be an absolute pleasure to work with you again :)
★★★★★ 5/5
GoogleFirst class service from a first class local company. And they weren't even our estate agent!!
What we received from Jenny was completely above and beyond what you would expect from your own estate agent. The team really care about their customers and this is probably down to it being a local company (as well as just being nice people in general).
We will NEVER use a nationwide chain again even if they do have an office in town and employ local people. Because they evidently just don't care! If it wasn't for Jenny filling in as the "step-estate agent" then we wouldn't of had any communication or update through what was a frustrating last week (which was down to the useless solicitors we were recommended by our own estate agent). Thanks again Jenny for dealing with us and supporting us when you didn't have to. And thanks to Anthony for accommodating the viewings.
Chris · 26 March 2023
Agent replied · 31 May 2023
What a lovely review. Your kind words mean so much to us all. You know where we are if we can be of any assistance in the future :)
★★★★★ 5/5
GoogleFantastic service from start to finish. Steve Thomas is great to deal with and we had complete confidence in him from start to finish. Thanks to Antony for brilliant photos of our property and to the whole team for always answering our queries with expertise and warmth. Would not hesitate to recommend this family firm to anyone. Top class.
Jenny · 1 August 2025
★★★★★ 5/5
GoogleA brilliant, family run estate agents whose experience and professionalism from start to finish was exceptional. A huge thank you to Jenny, Anthony, Steve and the whole team at Watkins Thomas for their dedicated hard work in selling my property. Their friendly and down-to-earth approach throughout the whole process really put me at ease. I was kept informed every step of the way and they were always quick to respond to any queries I might have had. A pleasure to work with and I would thoroughly recommend to anyone looking to sell or purchase a property in the future. Thanks again!
Phil · 18 September 2024
★★★★★ 5/5
GoogleWhen we needed an estate agent, we invited half a dozen or so to give us a valuation. Now, if someone else was in the same position, I would tell them not to bother looking around. Just ring Steven Thomas of Watkins Thomas. Excellent service from start to finish. A very personal service, it felt more like a good friend dealing with the whole process. Steven never seemed to be off duty or unavailable, I really don’t know how he fits everything into a 24 hour day. Thank you very much Steven.
John & Alyson Mosedale
John · 26 February 2026
★★★★★ 4/5
GoogleSteven, Anthony, and the lovely Jenny. What an absolute dream team you are. Moving house is such a stressful process, but with your help and guidance made easy for us. Always keeping us up to speed every step of the way. I can't recommend you highly enough.There is no other agent that I would use if I were crazy enough to move in the near future. Thank you all so much.
Colleen · 26 March 2023
Agent replied · 31 May 2023
Thank you for your kind words!
★★★★★ 5/5
GoogleWatkins Thomas were fantastic at helping us find our new home and dealing with all of our questions and queries. Superb at liaising with the sellers and solicitors. Great team of people, we highly recommend them. Many thanks Steven and team.
Sandh · 29 November 2025
★★★★★ 1/5
GoogleThis 1 Star review is more based on the financial loss caused to us by the seller using Watkins and Thomas more than the estate agents themselves. We were first time buyers, found a property though Watkins Thomas, made an offer which was accepted. Opted for a Level 2 Surveyors report paid all legal fees for the searches etc… Only thing left was to exchange and agree on a completion date. We have been chasing sellers for an update for over 6 weeks through the solicitor and the estate agent, only to be told that the sellers have refused to move out as they did not find a house to buy themselves. Leaving us at us at a loss of approx £1500 in all the surveyors and legal fees. The property has now been removed from listings. Utter shambles.
Karl · 16 January 2025
Agent replied · 26 December 2024
Edit: The vendor ultimately found a property to purchase and the sale was put together and has now completed.
Hi Karl - unfortunately, that is the legal process of purchasing property and sometimes sadly ends in financial loss if a vendor decides not to move. A bit disappointing that your frustration towards the process has resulted in a negative review for us but understand the outcome is not what you wanted.
★★★★★ 5/5
GoogleWhat a great decision we made in choosing Watkins Thomas to handle our house sale. They skillfully guided everything through and kept us and our buyers fully informed at all times with progress updates. There is a real 'team' at this agents and they all work together to make sure that the service received is the best. Although our main point of contact was Steven, if ever he wasn't available, Antony, Jenny and Beccy all stepped in to help and answer any questions we may have. Could not recommend enough, hardworking, professional and even managed to keep us laughing along the way!
Judith · 26 March 2024
★★★★★ 5/5
GoogleThe service we received from Watkins Thomas was outstanding. Jenny went above and beyond to help us find the perfect property, and to complete both our property sale and purchase in a timely manner. Anthony dealt with the valuation, advertisement and property viewings, we knew we could trust him straight away - he was wonderful. And the two girls in the office, Rebecca and Abbie, provided a superb service with both of them being professional, knowledgeable and helpful. Together, they make a strong and efficient team, we wouldn’t use anyone else in future!
Sarah · 26 March 2024
★★★★★ 5/5
GoogleI can not recommend Watkins Thomas, and Stephen and his team, highly enough. I was a first time buyer and the professionalism of this estate agent ensured it was a successful, quick and pleasant transaction. Most importantly the service was faultless - when I rung they were always available, maintained regular communication and updates and nothing was too much trouble. I will be returning to Watkins Thomas when the time comes to sell my house. Thank you.
Ellie · 26 March 2021
Agent replied · 31 May 2023
Thank you for your kind words. We hope you are very happy in your new home and of course we would love to be able to help you when the time comes to sell :) Best wishes for the future, all of the Watkins Thomas team.
★★★★★ 5/5
GoogleAmazing & more than professional, not only do Antony and the team keep you updated during working hours but also out, keeping all parties involved informed. Nothing is too much for them.Can't Thank them enough for all they have done for our families. To sum up in one word about Watkins & Thomas RONSEAL. Thanks guys
Trisha · 26 March 2023
Agent replied · 31 May 2023
This is brilliant - gave us all a laugh. Thank you so much for taking the time to leave such a lovely review.
★★★★★ 5/5
FacebookThe business is outstanding.
Anthony & steve sorted our house sale from start to finish professionally & thoroughly.
Any communication with them was dealt with promptly, removing any worries / stress from the process. I can totally recommend them to anyone who is thinking of buying or selling. Outstanding service.
A HUGE thank you to all at Watkins Thomas.
A special thank you to Anthony for everything inc Out of Hours support.
Gempaul · 4 January 2021
Agent replied · 23 September 2025
Thank you very much for your kind comments. We wish you all the very best for the future.
★★★★★ 5/5
GoogleWhere to start.. I would have no hesitation in using Watkins & Thomas once again if & when I decided to move...
I arranged for Anthony to come & value the property & from there onwards the whole team kept me updated with all viewings & how things were progressing.
I can not thank all the staff enough for helping me through the sale of my property...
Nothing was to much trouble for them...
100% I would use Watkins and Thomas again..
Brilliant 👌
Paul · 31 August 2025
★★★★★ 5/5
FacebookThe service we received from Watkins Thomas was outstanding. Jenny went above and beyond to help us find the perfect property, and to complete both our property sale and purchase in a timely manner. Anthony dealt with the valuation, advertisement and property viewings, we knew we could trust him straight away - he was wonderful. And the two girls in the office, Rebecca and Abbie, provided a superb service with both of them being professional, knowledgeable and helpful. Together, they make a strong and efficient team, we wouldn’t use anyone else in future!
Sarah · 5 July 2023
★★★★★ 5/5
GoogleSteven and the team were so respectful marketing and selling my fathers house after he passed away. The house sold in a couple of days and they did all they could to help it complete as soon as possible. Very happy with the whole service and would highly recommend.
Karen · 26 March 2023
Agent replied · 31 May 2023
Thank you for your kind words :)
★★★★★ 5/5
GoogleSteven was an absolute pleasure from day one, and kept going to get us through to completion!
Highly recommend?
Kayleigh · 17 November 2024
Agent replied · 11 November 2024
Thank you so much for your kind words Kayleigh, we wish you every happiness in your new home!
★★★★★ 5/5
GoogleSteven and the team at Watkins and Thomas have been amazing through the whole process of both selling my grandfather’s house and buying my first home. Friendly, helpful and very approachable. I have been able to call them anytime about anything. I would highly recommend them.
Laura · 26 March 2023
Agent replied · 31 May 2023
Thank you for your lovely review. It was a pleasure working with you.
★★★★★ 5/5
GoogleSuperb estate agents, cannot recommend them too highly. From the first visit to the completion of the sale they were wonderful! I sat back while Steven Thomas and his lovely team did all the work. They communicate very well, are good at calming the house sale terrors and gave me confidence in the process. Great!
Lillian · 28 March 2025
Agent replied · 16 April 2025
Thank you for your kind words, it is much appreciated :)
★★★★★ 5/5
GoogleStephen and the team really delivered for us. The whole journey was quick and easy. The whole team looked after us and were always supportive. We sold our house the first day it went on the market and moved within 3 months! Incredible team effort. Thank you.
They really do " make it happen"
Jem · 26 March 2022
Agent replied · 1 October 2023
Thank you for your wonderful review. We hope you are happy in your new home :)
★★★★★ 5/5
GoogleI can't thank Watkins Thomas enough, as a first time buyer I found them incredibly helpful and supportive. There was a true sense of reassurance and professionalism throughout the process. My property was completed quickly and they were always for me if I had any queries or needed advice. They are all friendly people too, I really hope to use them again!
Nathan · 26 March 2024
★★★★★ 5/5
GoogleStephen and the team really delivered for us. The whole journey was quick and easy. The whole team looked after us and were always supportive. We sold our house the first day it went on the market and moved within 3 months! Incredible team effort. Thank you.
They really do " make it happen"
Ollie · 31 May 2021
Agent replied · 31 May 2023
Thank you for your wonderful review. We hope you are happy in your new home :)
★★★★★ 5/5
GoogleSteve, Anthony and the whole team were amazing from the first point of contact all the way through selling our house and to completion. Nothing was too much trouble and Steve was always at the end of the phone with reassurance when needed. They supported us all the way through and even helped through our completion on our new house we were buying through another agent! Can't recommend them highly enough and wouldn't hesitate to use them again in the future.
Zoe · 26 March 2022
★★★★★ 5/5
GoogleWonderful local estate agents . Professional but friendly and persistent when Problems arise I have used their service a couple of times now .. would Highly recommend them and will always use them in the future .. Thanks for all your help and support
Teresa · 25 April 2025
Agent replied · 21 May 2025
Thank you for your lovely words, we really appreciate it ☺️
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
