Trusted Agent profile · Henley-On-Thames
★★★★★
85 reviews across 2 platforms
30, Hart Street, Henley-On-Thames, RG9 2AU
Ballards Estate Agents's office in Henley-On-Thames, at 30, is rated 4.5 out of 5 across 85 reviews on two platforms, including 84 Google reviews rated 4.6.
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
5/5
GoogleBallards managed our rental property for over 13years, were always easy to deal with and highly efficient. It was never empty for more than a few weeks and all the tenants kept it very tidy. When we came to sell of course we marketed through Ballards, who gave a first class service keeping us informed at all times, helping to sort any issues and keeping the process moving so we were completed in less than two months. I would highly recommend!
5/5
GoogleI have rented my home through Ballards for the last ten years and Huey in particularly has been on the ball resolving issues for my tenants while keeping me in the loop. I have absolute trust in him and his professionalism and it is such a relief knowing that whatever the problem it will be dealt with quickly and efficiently. I wouldn’t rent through anyone else, Huey and his team are awesome.
5/5
GoogleWe have used Ballards to manage rentals of our home in Henley-on-Thames since 2009. We have found Huey Thomas and his team to be on the ball and very competent during the past 12 years. They respond quickly to issues and try and resolve problems fairly. They have been a blessing to us as we are offshore and they have taken away a lot of headaches through managing the situation competently.
5/5
GoogleI have rented properties with Ballards for nearly 15 years now both in Henley and Marlow and during that time i have found them to be courteous and professional. When problems have arisen as they do with rental property Ballards and in particular Huey have always dealt with them swiftly and professionally. Huey has a great manner and positive attitude to solving problems and is supported by a great team.
5/5
GoogleGreat landlords - we rented for over a year with Ballards and everything was great. Communication was very timely with any questions we had and they bent over backwards to ensure our needs were met. Couldn't have asked for better.
5/5
GoogleI am a young man who always thought moving into a rental would be very difficult. With this company all I can say is they made every step of the way very simple and easy to follow. My person to contact was Charlie who I can say went above and beyond for me and was exceptional.
5/5
GoogleThanks to the team at Ballards Sales, Henley, especially Phil Hamp. After taking on our house in January, they got us a sale within 3 weeks, and kept us informed throughout the long-winded British sales process. Highly recommended.
5/5
GoogleWe can highly recommend James from Ballards in Henley. He was very helpful when we bought our property and we contacted him again when we decided to sell. James was exceptional with providing very accurate property valuation, attracting buyers and managing the sale. We had several interested parties and when one offer fell through, James was very prompt in bringing other buyers. Overall we were very happy with the sale and the way James handled everything.
5/5
GoogleGreat experience selling our house in Taplow through the Marlow office. Philip, AJ and team made the whole experience stress free and were always on the other end of the phone if we had any questions.
1/5
GoogleUtterly disgraceful. DO NOT USE BALLARDS. We moved in to one of their property's in Henley in January. We went to put the heating on during the move in day and the boiler wasn't working. Obvioisly no gas inspection had been carried out prior to us moving in. During one winter in the house, the wooden back door had become so rotten due to damp it broke in half leaving a 2 foot gap in it. Freezing winds were blowing directly into our living room. Multiple e-mails were sent to Huey (the lending agent at Ballards) to notify him of the problem, but nothing was done for 10 weeks. The damp in the property got progressively worse, causing window sills to rot, matresses to be destroyed and clothes to be stained with mould. Over 20 e-mails were sent to Huey regarding the damp but nothing was done. The only 'advice' I had from him was "leave the windows open". This advice in the middle of winter was ridiculous, neadless to say a safety hazard. In the front bedroom the damp was so bad, the plaster was falling off the walls. Huey would repeadedly tell us "our workmen have been instructed to fix this". I found out this was a lie after contacting the workmen myself. One day I got back from work and the house was covered in scaffolding. Ballards had instructed a new roof to be put on the house WITHOUT TELLING US!!! Over our 2 year spell in the house, numerous problems arose with the property, but Huey at Ballards lied and avoided us so he could spend time sealing his next deal. Untrustworthy, incapable, sneaky, shallow minded agents purely fixated on making their next lot of commision. If you find the house of your dreams for a good price with Ballards. Do not rent from them, they are crooks who use every trick in the book to evade you.
Dear Mr Wyrill, Thank you for leaving a review of which I note the comments. I have taken the time to meet with Huey and look over all documentation from your tenancy which ended in March 2016 and am somewhat surprised by the review and the lack of factual accuracy. I invite you in to our office at any time or am able to meet with you to show you the gas safety check documentation, the gas safety certificate and the recorded trail of emails/correspondence I have of your tenancy which will show your recollection of our service to be wholly inaccurate. I can be contacted on 01491 411 055 or guy@ballards-uk.com (Director)
5/5
GoogleRyan and Harry were excellent. Very pleased with the service.
5/5
GoogleFantastic agent in Henley and surrounding areas, very good communication and proactive approach and have delivered and exceeded expectation, on property sales several times!
5/5
GoogleBallards have sold my last 2 houses in Henley. In both cases James Kilkenny was my main contact. Their approach was approach was professional and effective, together with being friendly and supportive. For both properties they were very quickly able to arrange viewings for interested buyers and offers were accepted within 2-3 weeks of going on the market.
5/5
GoogleThe Ballards' Managing Director Harry Ballard and their Sales Manager, Ryan Allbon, are true professionals and a pleasure to work with. Ryan put in a lot of effort, communicated progress well and got the sale of my flat over the line. Thank you!
5/5
GoogleI rented a property from Ballards for 4 years in Henley and both them, and the landlord were exceptional. I had a comfortable stay, no hassle, paperwork at the start was all arranged on time and I had no headaches starting my tenancy or even during. All maintenance issues I flagged were actioned timely and to high quality, the majority of the contractors were super nice and professional, with the rare unpleasant ones. But even in those cases Ballards handled the situation quite well. I wholeheartedly recommend this agency for any tenant. They are quick, professional, lovely to interact with. My landlord was amazing too.
5/5
GoogleExcellent support and very helpful throughout
5/5
GoogleBallards, and Ryan in particular, have been excellent throughout our house move, providing a professional, knowledgeable and highly efficient approach. We would highly recommend working with Ballards.
1/5
GoogleTerrible experience. Im a buyer looking at a property worth £1.9m and there were no options to view at anytime past 4.30p. On a weekday. …
5/5
GoogleMy company The Air Group Ltd has worked with Ballards for over twenty years with Ballards assisting us with both Sales and property rental activities . At all times they have acted professionally and effectively with positive inputs from us as the landlord as well as from multiple tenants . I would recommend them very highly if you wish to locate or to rent a rental property or if you wish to acquire or sell a property in the Bucks-Oxon- Berks areas . Nick Randall Owner of Air Group Ltd
5/5
GoogleWe purchased our House in Nuffield through Ballards in Henley.They were very professional throughout the process.When it looked as if the chain was going to break, their communication with all parties ensured that the Sale went through.Would recommend to anyone without hesitation.
5/5
GoogleJames was very helpful and efficient in answering all questions and providing information; he was also astute during the time of completion for the sale of the property in terms of handling the keys and clearance of the property, I would recommend Ballards.
1/5
YellNot to be Trusted!
I live at Perpetual House in Henley, a gated community of 45 apartments. Today, contractors entered our development, parked their van and then left our development to conduct works at the apartment block across the road (Cherwell House). When the contractors returned, they informed me that Ballards had provided them with a remote fob to open our gates and use our private parking area, even though the tradesmen was not working here. This is a total abuse of the trust that has been granted to Ballards, it also breaches our security. Ballards were contacted, and I was greeted with the most arrogant attitude by one of their employees, who refused to return our remote fobs. I have no doubt that legal proceedings will follow as this is NOT acceptable, I have sent out an internal email to all residents advising them NOT to use Ballards in the future, as they have demonstrated they cannot be trusted!
1/5
GoogleBallards have a very impressive inability to manage lettings properties properly 1) They do not have appropriately experienced lettings management capabilities to identify and manage problems as they arise in a timely fashion and are experts at letting issues run for months / years until they are fixed. More often than not they will ignore a problem even exists 2) In addition to this the tradesmen they hire lack any form of basic skills or experience & in addition to this lack responsiveness 3) The result of 1+2 is a complete shambles of a service and landlords and tenants should be very wary of transacting with them.NegativeProfessionalism
5/5
GoogleWe chose Ballards as they are a small agency owned and run by the family and received excellent attentative service much because they have skin in the game.
Thank you very much for your comments Mr Collings, it was a pleasure selling your property.
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