Goodman & Lilley Henleaze reviews

★★★★★ 5/5

Google

From putting our house on the market, to getting through to exchange the care and attention to detail given by Adele Baker was superb. When things got tricky she went above and beyond to expedite a solution in a very professional manner. The sales brochure was brilliant, based on Duncan’s excellent knowledge and advice. The support from Vicky Elias and Lucy Lingley-Stephens was also excellent and we were kept informed about progress every step of the way. All round the team at Goodman and Lilley gave superb service and I would recommend them without reservation.

Carrie · 14 February 2026

★★★★★ 5/5

Google

Been meaning to offer feedback on Goodman&Lilley for some time following the purchase of a retirement flat from them for my (elderly) father. Purchase was complex as moving back to UK from abroad; Vicky was extremely professional and supportive keeping us informed throughout the process. Clearly have great local knowledge and a process that works efficiently. Highly recommend :)

Trezona · 14 February 2026

★★★★★ 1/5

Google

This review is very late as it took time to resolve our complaint, but we have recently been successful in claiming compensation from Goodman & Lilley (Henleaze, Bristol) for their appalling level of service to us as sellers (Summer of 2023). Our complaint was escalated to The Property Ombudsman in 2024 who found various shortcomings in their service to us. Our complaint mainly was that Goodman & Lilley failed to inform us for 10 weeks (17 August, 24 October 2023) of very significant problems they were having with our proposed buyer who had stopped all contact entirely the very moment his offer was accepted. This was a massive “red flag” and we most definitely should have been informed. But instead, Henleaze branch merely bounced around their growing concerns between themselves within their office only. We had ONE email (no phone calls) from the sales progressor during this entire time and had no response at all to our email. Being blissfully unaware of the situation, we thought we were on the verge of exchange with draft contracts being sent to his solicitor, but we were actually right back to square one. We feel the Branch Manager and our sales progressor are particularly culpable, but actually anyone else from that branch that knew and failed to tell us are accountable. They badly let us down. By late October 2023 it was too late; we found out ourselves what was happening and by then we’d lost very valuable time. In November 2023, whilst our Stage 1 Complaint was still in progress, we put in writing twice to the Branch Manager that our property was NOT to be relisted. To our astonishment, we found out via their Operations Manager in April 2024 (a Stage 2 Complaint) that G&L Henleaze went ahead regardless and relisted our property in November 2023 without our knowledge and consent. I would strongly urge potential sellers to think very carefully before using Goodman & Lilley and ask yourself whether you can afford to risk losing valuable time and if you’re content at being kept totally in the dark about any issues should they arise. Please spare yourself the extreme stress we went through. We would highly recommend OCEAN ESTATE AGENTS who successfully marketed, sold and completed on our property in just 12 weeks! Now that’s fantastic service…very well done Ocean Estate Agents, Westbury-on-Trym!

Melanie · 7 January 2025

★★★★★ 5/5

Google

We have recently sold our property with the team at Goodman and Lilley Henleaze and genuinely couldn’t rate the team more highly! Our sale hasn’t been straight forward but Vicky and Lucy have shown a huge amount of patience, understanding and professionalism throughout the whole process - we are so pleased we chose Goodman and Lilley and would highly recommend them to anyone. The whole team have been friendly, always had time to talk things through and have worked tirelessly on our behalf!

Natalie · 14 February 2026

★★★★★ 5/5

Google

Highly recommend Goodman & Lilley. We spoke to 3 other estate agents before choosing them. Matt was the agent we dealt with and I found him to be authentic, reliable, knowledgeable and professional. I’ve had negative experiences with other agents, but felt in capable and trustworthy hands with Matt. I would use them again in a heartbeat

Natasha · 21 March 2025

★★★★★ 5/5

Google

I had a thoroughly top-notch experience from beginning to end with the highly professional Vicky Elias at Goodman and Lilley's Henleaze office in Bristol. I consider myself fortunate to have come across the property listed by G&L and managed by Vicky. Her understanding of needs, timescales and the necessary process was spot-on, and she provided valuable insight regarding potential improvements to the house. Vicky was exceptional throughout the buying process, and she played a crucial role in the conveyancing process and the successful outcome. I can wholeheartedly recommend Vicky and the services of Goodman and Lilley.

Michael · 26 February 2024

★★★★★ 5/5

Google

We bought our first home from Goodman and Lilley. Matthew was fantastic and really made the whole process seamless. We even managed to complete in about 8 weeks before stamp duty rises. Great communication and an absolute pleasure to work with ☺️

Tamsin · 3 August 2025

★★★★★ 1/5

Google

Did not inform us that our viewing was cancelled and were unapologetic when told what had happened. We didn't appreciate having to drive to the house to be turned away.

Alistair · 24 March 2026

★★★★★ 5/5

Google

Adele is brilliant. Her advice is valuable. Her knowledge of the market is invaluable. Unlike our experience of other agents, we had no time wasters viewing our home. She expertly lines up those with the appetite and means to buy your property - fast. My wife and I were constantly impressed. Even our dog likes her! If you want to sell your home, Adele's your gal. And her colleagues are also a cut above. Can't recommend her and the G&L team enough.

Kieran · 13 November 2023

★★★★★ 5/5

Google

My daughter recently sold her home with Goodman & Lilly in Shirehampton She was a complete novice as never sold a house before but Teresa and team were brilliant ! …

Brenda · 14 October 2025

★★★★★ 5/5

Google

I highly recommend Goodman Lilley for selling your property. Very efficient service with friendly, approachable staff who went above and beyond with helpfulness. All queries were answered promptly. Each step in the sale of my property was explained carefully and fully. They even put the black bin away to save me a 30 mile trip in Bristol traffic. Terrific service.

Sylvia · 14 March 2026

★★★★★ 5/5

Google

We recently purchased our new home through Goodman and Lilley, which wasn't a straight forward purchase with probate involved. Vicky was great throughout the entire process. I would whole heartedly recommend these guys.

Simon · 27 August 2025

★★★★★ 5/5

Google

Thank you so much to Matt - couldn't have been more helpful not only with the property we were buying (which they represented) but also chasing things up our side when our own estate agents were being useless. …

Kayla · 14 May 2025

★★★★★ 5/5

Google

We recently sold our house with Goodman and Lilley. Adele was absolutely superb through the whole process and guided us through the process with professionalism, integrity, and care! I'll be honest, we were a bit sceptical about using them at the beginning but all of our fears were out to bed and we would definitely recommend Adele and the team at G&L! When we were looking around at different agents, Adele stood out for us as you could tell she wanted to help us to move on to our next home. The rates were competitive and she did the viewings herself or with her colleague Vicky if she wasn't around, so we knew we had a good team working on selling our home rather than some of the other agents who seem to let the house sell itself, which means prospective buyers could miss all of the little touches and improvements we had made unless they had a very discerning eye. They also ensured everyone had enough time to view the property with longer viewing slots so prospective buyers had enough time to get a proper feel for the house and weren't rushed through as the next people were waiting. After we chose Adele and G&L, Adele helped up to set up the house to get out looking at its best. She told us how to style it and even letting us borrow some of her soft furnishings to add the final touches. When we went off the walk around, she took on the details of what we'd done and was making notes so she could recall them later and share them with colleagues as and when necessary. Our original buyers very frustratingly pulled out but G&L were quick to react and get the property back on the market and find another buyer on the first day we opened it up to viewings. When our prospective purchase hit a few snags, Adele and the team was very proactive and helpful in guiding us through the hurdles we encountered there. Both sale and purchase were then pushed through quickly and we are now in our new home! I cannot recommend Adele and the G&L team highly enough and if we ever need to, we would not hesitate to commission their services again! Thank you all so much! Harpreet, Angela and Rebecca

Harpreet · 6 February 2023

★★★★★ 5/5

Google

I sold and bought with the team at G&L and couldn't be happier with their service. Not only are they super-professional and excellent at what they do, but also caring, kind and supportive. They understand the emotional side of buying and selling houses, which made the experience so much easier. I can highly recommend!

Lucy · 14 February 2026

★★★★★ 5/5

Google

Very happy with the service received from Goodman & Lilley from initial contact and valuation through to house sale in Henleaze. We mainly dealt with Vicky, who we found to be professional and friendly, as were all the team we had contact with. Our dealings with branch manager, Duncan, were also very positive; I would would have no hesitation in using this agency again.

Malcolm · 27 January 2024

★★★★★ 5/5

Google

We can’t recommend Goodman and Lilley enough. We have recently completed on our sale and purchase, both of which were managed perfectly. From initial viewings (Duncan and Vicky), offers being accepted (Andy) to support throughout the process (Nicola), nothing was ever to much trouble and we were reassured throughout the process. All staff at the Henleaze branch were aware of our sale and purchase making communication very easy, something that’s invaluable when buying and selling a house. Moving house can be incredibly stressful, however, Vicky and Nicola were always on the end of the phone to explain things and reassure us. Thank you again to all the team at Henleaze.

Laura · 4 August 2022

★★★★★ 5/5

Google

We chose G & L due to good word of mouth feedback . We found them flexible and responsive which is just what we neeed as we were overseas sellers . There was some work to do to get the house ship shape and Vicky Elias from G& L was a delight to work with . The transaction was fairly straight forward and Zoopla was a good help to get everyone on the same page . Would recommend G & L's services as good qulaity and value for money

Barry · 7 July 2022

★★★★★ 5/5

Google

If I could give Goodman and Lilley 6 stars, or even 10, I would happily do so. Living 4 hours away, and trying to sell a run-down tenanted property inherited by my mum has been a huge challenge. However, the team at Goodman and Lilley (and I have dealt with many of them over the past year!) have all, without exception, been absolutely fantastic. Adele Baker, my initial contact in Sales is a consummate professional, super efficient, kind, empathetic, creative and extremely communicative (I could go on!), and I genuinely could say the same about everyone I have dealt with - Andy, Vicky, Lucy and no doubt some other poor souls in the office along the way! One sale fell through and the final sale has been fraught with complications owing to the lease, but the team at G&L have remained positive, patient, professional and totally on the ball throughout. I cannot stress how grateful I am that I chose G&M as our agents. They have made a minefield of a sale more than bearable and we completed today! Thank you all so very much.

Helen · 7 July 2022

★★★★★ 5/5

Google

I couldn’t have asked for a better experience. The team was so friendly, supportive, and genuinely cared about helping me find the right place. They made what can be a stressful process feel easy and reassuring. I’m so grateful for their help and would wholeheartedly recommend them.

Irena · 14 March 2026

★★★★★ 5/5

Google

We have been very pleased with the service we received from Goodman and Lilley when selling our house. We had a complicated and long chain which was handled with professionally, communication was good, we received weekly updates without having to ask for them and the advice we received from them was good. Lucy , the sales progressor was superb as was Adele and Vicky, sales consultants. Thank you Adele for making it happen. S Lambert

Andrew · 31 May 2022

★★★★★ 5/5

Google

Very pleased with the overall purchase of our property with Goodman & Lilley. Andy was fantastic, excellent customer service, co-ordination, and communication especially we were first time buyer, right from the beginning when we first viewed properties to completion, he was very supportive, proactive, and determining. Most we like was, we were kept informed of every step throughout the process and were always able to contact him if we had a question. Thank you for everything, Truly great service.PositiveResponsiveness, Quality, Professionalism, Value

Amin · 25 August 2021

★★★★★ 5/5

Google

I would highly recommend Goodman & Lilley and the amazing team at the Henleaze office. We bought and sold properties with them and the service received was always above and beyond. We mostly dealt with Adele and Duncan throughout the process and always found both of them to be extremely professional and personable. They were very supportive and understanding of all the emotions that come with the moving process, Without doubt we would recommend them to friends and family and if we ever need to sell again I know who we will be instructing.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 25 August 2020

★★★★★ 4/5

Google

I would definitely recommend Goodman & Lilley. I mostly dealt with Adele, and after such a bad start with another Agent, Adele got me back to being much more positive about our sale. She was always professional, empathic and could not do enough to help. She would always make sure she called after a viewing with initial feedback straight away and then again when she heard from the viewer. Thank you Adele and the Team at Goodman & Lilley Henleaze.

Becky · 7 July 2020