Sears & Co Estate & Letting Agents Hemel Hempstead reviews

★★★★★ 5/5

Google

We've used Sears & Co twice now, once as buyers and then as sellers in the second half of 2020. Based on our faultless experience with Sears & Co on both sides of the process, we wouldn't hesitate to recommend them. Richard and Oliver were always very responsive and professional and gave great consultancy through the entire process. Based on their advice, we managed to sell our property at a higher value than other estate agents were suggesting in a very quick time frame. Richard and Oliver managed the ongoing process through exchange to completion without a hitch. We couldn't recommend Sears & Co highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Tristan · 25 August 2021

★★★★★ 5/5

Google

We have used Richard and his team a few times now either to sell or to buy. Their service is exceptional and far exceeds any other agent we have used in Hemel. I would highly recommend.

Maggie · 3 November 2024

★★★★★ 5/5

Google

Our house had been on the market for some months when we switched to Sears. Richard and Oliver proved to be friendly, knowledgeable and professional. They conducted all of the viewings and did not waste time taking people round who did not have a real intention to buy, just to keep numbers up. The office were also helpful and friendly. Our sale faced a number of unexpected challenges and resulted in some difficult decisions having to be taken. Richard was very supportive and gave sound advice based on what was in our best interest. It was always possible to speak to someone and eventually our sale completed. The Sears' fee was very competitive and well earned. A good job well done.PositiveResponsiveness, Quality, Professionalism, Value

Dennis · 25 August 2020

★★★★★ 5/5

Google

I cannot recommend Richard and his team highly enough, all aspects of the property sale were handled efficiently, and important to me professionally, the numerous stages of the process were explained clearly with expectations set accordingly. Viewings were notified to me via text and email followed by timely verbal feedback on each occasion Once a buyer was found the sale progressed smoothly to completion. For me Sears & Co are the ideal estate agents and I would have no hesitation in using them again

Gill · 6 June 2020

★★★★★ 5/5

Google

Sears & Co are unlike any other Estate Agents I have ever dealt with! We turned to them when another agent failed to sell our property after persuading us to market it at (what turned out to be) a very unrealistic price. Right from the beginning Richard and Oliver were friendly, honest and trustworthy. The valuation of our property was realistic, phone calls were returned promptly and I never felt that my (numerous) calls were an inconvenience! We were in a long complicated chain but Richard kept us updated throughout the process and calmly dealt with the multiple problems we encountered. Many thanks to the team at Sears & Co, other Estate Agents could learn a lot from you guys!

Claire · 6 June 2020

★★★★★ 5/5

Google

Sears & CO and Richard were 1st Class. Professional , friendly and not too pushy. They gave good advice and gave us space to make decisions and ask questions. Also they acted fast and had good online information. Everything was top class.

David · 6 July 2024

★★★★★ 5/5

Facebook

Don't go anywhere else! Our experience with Sears and Co was nothing but excellent from start to finish. Richard and Oliver make a fantastic team and although Sears and Co are smaller than some of their competitors, the personal service they provide is both full of knowledge and honesty which resulted in the prompt sale of our property in Leverstock Green. As the owner of the business, Richard was always very approachable and willing to offer good advice throughout the process. We had tried a couple of other agencies before contacting Richard and our experience was that Sears and Co are a cut above the rest. Thank you so much Richard and Oliver, I wish you all the success you deserve.

Lucy · 17 October 2019

★★★★★ 5/5

Facebook

I would highly recommend Sears and in particular Richard who made our recent house purchase simple and clear. As first time buyers we needed a lot of advice and I found that Sears were always on hand to help even with the smallest of queries. I never felt that we were being a nuisance even though we asked a lot of questions and they always called back when I left them a message. They dealt with our house purchase with integrity and professionalism and after dealing with many estate agents this seems to be a rare commodity. I would have no hesitation in recommending them for to anyone wanting to buy or sell. I will certainly go back to them when and if we decide to sell our new house in the future,

Karen · 18 September 2019

★★★★★ 5/5

Google

Sears & Co acted for me on both the letting and subsequent sale of my property in Hemel Hempstead. In both cases I was highly impressed with the personal, diligent and knowledgable service provided by Richard and his team, and I write as an ex-estate agent myself! Richard demonstrated a high level of competence throughout, and was always cheerful and very prompt in replying to any questions I had. His consistent businesslike, yet friendly, approach inspired me to trust his advice, - which he is unafraid and willing to provide, - and therefore I felt I could rely on him entirely. This is, of course, precisely how a client should feel about their agent, and I would use this firm again without hesitation. Very highly recommended.

Andy · 7 June 2019

★★★★★ 5/5

Google

Having had poor experiences with estate agents in the past, on my recent sale I was very selective. I interviewed 5 different agents from the local area and the personal touch from Richard at Sears & Co sealed the deal for me. From valuation through to sale, Richard was full of knowledge, supportive and always responsive. His team were courteous, professional and I must commend Oliver, who facilitated a number of our viewings - A true pleasure to deal with.

Iain · 7 June 2019

★★★★★ 5/5

Google

Estate agents often get bad press - often with good reason. If other agents were like Sears and Co that wouldn't happen. Richard was brilliant from the moment we first contacted him to the day of completion. Phone calls were always returned - usually very quickly; all promises were kept. We were always given feedback after viewings (a friend in similar circumstances received none from their agent). Richard took a personal interest in our sale (and that was not just PR) and was as disappointed as we were with poor or unrealistic offers. He always gave good advice when asked. He sets a template for his team to follow - and they do. We would have absolutely no hesitation in recommending Sears and Co for the very best and personal service! Thank you for making our sale such a pleasant experience.

Hans · 1 June 2019

★★★★★ 5/5

Google

Richard and team are the most professional team I have had the pleasure to work with. If only other estate agents worked in the same way! From start to finish the process was professionally managed, communication was easy and we always felt in control of the situation. Despite it being a difficult transaction (through no fault of Sears) they dealt with everything that arose quickly and efficiently and I wouldn't hesitate to recommend them to anyone. Many thanks to you Richard and the whole team!!!

Garth · 1 June 2019

★★★★★ 5/5

Facebook

Estate agents often get bad press - often with good reason. If other agents were like Sears and Co that wouldn't happen. Richard was brilliant from the moment we first contacted him to the day of completion. Phone calls were always returned - usually very quickly; all promises were kept. We were always given feedback after viewings (a friend in similar circumstances received none from their agent). Richard took a personal interest in our sale (and that was not just PR) and was as disappointed as we were with poor or unrealistic offers. He always gave good advice when asked. He sets a template for his team to follow - and they do. We would have absolutely no hesitation in recommending Sears and Co for the very best and personal service! Thank you for making our sale such a pleasant experience.

Hans · 23 May 2019

★★★★★ 5/5

Google

Richard and his team provided a first class service throughout our recent sale. From the initial contact, to keeping us and the others in the chain informed, particularly when our initial purchase fell through, and chasing other parties in the chain to achieve exchange, they could not be faulted. I don't have any hesitation in recommending Sears & Co. for your property move.

Allan · 8 November 2022

★★★★★ 5/5

Facebook

Richard and team are the most professional team I have had the pleasure to work with. If only other estate agents worked in the same way! From start to finish the process was professionally managed, communication was easy and we always felt in control of the situation. Despite it being a difficult transaction (through no fault of Sears) they dealt with everything that arose quickly and efficiently and I wouldn't hesitate to recommend them to anyone. Many thanks to you Richard and the whole team!!!

Charlotte · 10 August 2018

★★★★★ 5/5

Google

I only wish that I had contacted Richard sooner to sell my property it would have saved me a great deal of time,stress and money!!! Having previously instructed two large local estate agents whose poor level of customer service provided certainly did not match what was promised Richard and his team were a breath of fresh air and restored my faith in estate agents. Potential purchasers were properly checked out to avoid time wasters.I was given feedback promptly after viewings and my property sold quickly. If I had any issues I knew that I could always get hold of Richard or one of his team. On one occasion he even contacted me whilst away on holiday. If you want a company who are professional,efficient,acting in your best interests with years of experience of the local housing market to take the stress out of selling your home Sears is the company to go to. I have already recommended the company to friends thinking of selling their homes.

Angela · 1 June 2018

★★★★★ 5/5

Facebook

We were really pleased with the service provided by Sears and Co. Friendly and professional, our house sold quickly and we were kept informed throughout. Always contactable , nothing was too much trouble for Richard and Oliver. Fees were very competitive and I felt we were in safe hands which proved to be the case. Based on my experience (and I’m not easily pleased) I’d say look no further than Sears and Co ! Thank you very much.

Simon · 1 December 2018

★★★★★ 5/5

Google

Sears & Co were recommended by a friend for the sale of our house and we were extremely happy with our choice. They were very supportive throughout the sale process and provided really helpful advice regarding our purchase. The staff, in particular Richard, were always friendly and professional and we felt like we were in very safe hands.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 25 August 2022

★★★★★ 5/5

Google

Really wish we had met Richard earlier as I'm sure we would have sold our house quicker! Richard was an extremely professional person to work with , he communicated clearly at all times and was very very helpful when we had sold our house in terms of moving things along the buyer and solicitor. I would recommend Richard whole heartedly, it was fantastic working with him and he has really restored my faith in estate agents generally!

Rebecca · 1 June 2018

★★★★★ 5/5

Google

We had a great experience with Sears and Co. Nothing but helpful and efficient from the very beginning of our house sale and purchase. They went above and beyond to ensure we completed on time and responded to every issue which arose very quickly making this normal stressful situation much more pain free. We would definitely recommend!!!

MTS · 14 May 2025

★★★★★ 5/5

Google

They are very cooperative, especially Richard who was very very helpful. One downside is that the landlord is completely out of the picture and they take a couple of days to get answers from him.

Michael · 6 June 2020

★★★★★ 5/5

Google

Richard was fantastic and I would not hesitate to recommend him. He found a buyer extremely quickly for a house (it was a probate sale) that needed complete modernisation . He was always at the end of the phone if we needed him and kept us fully updated as to how things were progressing. We could not have had a better estate agent!

Louise · 31 May 2021

★★★★★ 5/5

Google

A very smooth property sale, always kept in the loop with regular updates from the team. Never had to wait for a response to messages or emails. Well done Sears, I wouldn’t hesitate to recommend Richard and his team!

Sandra · 27 October 2023

★★★★★ 5/5

Facebook

A great Company to deal with.Richard and the team are very professional and get the job done.Thoroughly recommended.

John · 12 October 2022