5/5
GoogleAlex, Ian and Naomi have been absolutely brilliant in the sale of my Dad's house. It was my first sale and Ian in partcular was very honest and helpful in explaining the process and remained calm and patient throughout what was an …
Trusted Agent profile · Hemel Hempstead
Verified
Castle Estate Agents Hemel Hempstead reviews
★★★★★
218 reviews across 4 platforms
33 St Johns Road, Hemel Hempstead, HP1 1QQ
Castle Estate Agents's office in Hemel Hempstead, at 33 St Johns Road, is rated 4.8 out of 5 across 218 reviews on four platforms, including 209 Google reviews rated 4.9.
209
Reviews on Google
This office
5
Reviews on Facebook
Business-wide
3
Reviews on Trustpilot
Business-wide
1
Reviews on allAgents
This office
Reviews
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
Google5/5
GoogleOverall brilliant customer service. Thanks to all the team for your support, thoroughly recommend.
Agent replied · 5 July 2023
Thank you for taking the time to leave us a review, we really appreciate it.
5/5
GoogleSold our house late last year, stress free and for asking price - would suggest you visit Simon and his team
5/5
GoogleDonnel and the rest of the team at castles were fantastic with locating me a suitable property. Always happy to share there knowledge and expertise. Would highly recommend them.
5/5
GoogleVery informative and punctual he provided us great options on potential homes. Was so easy to get in touch and communicate with and really made us feel like we was he’s priority.
5/5
GoogleMatt is very professional and helpful
5/5
GoogleSimon visited for valuation, excellent service, well recommended
5/5
GoogleWe dealt directly with Matt Hooton, who was communicative, professional and knowledgable throughout. He never gave us the estate agent hard sell, which we greatly appreciated, and was always honest about our options. We never felt hounded …
5/5
GoogleI couldn't praise Jasmine Harrison enough, always a pleasure to chat with, very enthusiastic, professional and genuinely seems to care.👍 …
Agent replied · 5 July 2023
Hi Gary, thanks for taking the time to leave us a review. We are so pleased to hear about your feedback, Jasmine has only recently joined our sales team so its good to hear she has hit the ground running.
5/5
GoogleI've been had a few viewings now with Daniel Gough (Hemel Hempstead branch) and he has been amazing. He has a really friendly personality and is knowledgeable about all the properties we've viewed so far. Nothing is to much trouble for him and I'm certain he will find our dream home very soon!
5/5
GoogleWe can't praise the gang at castles enough simon your the best and I feel Sam has gone above and beyond talking us through difficult times always on the end of the phone to give reassurance .sam we've been through so much together thank you for all your help and guidance you have become a good friend
5/5
GoogleVery kind and professional advice from Jasmine. She tried her best to find us the right property.
Agent replied · 5 July 2023
Thank you for taking the time to leave us this review Vlad, Jasmine has only recently joined the sales team so it's great to hear that she has hot the ground running.
5/5
GoogleAll castles staff are polite and go the extra mile to sell your property. Marketing activity was effective online and off.We had prospective buyers who were qualified as being appropriate for our home. Unusually they have a sales progressor in branch who went above and beyond to keep our chain together. All in all a professional team.
5/5
GoogleThank you so much for your detailed updates and consistent hard work. I would definitely recommend your agency and use you again when needed.
5/5
GoogleReally appreciative of all the hard work that Matt and Sam put into to ensure the process of my first house purchase went smooth. They were so helpful, professional, friendly and were very prompt with responses and helped with any queries I …
5/5
GoogleMatt's been super helpful and has great communication, which has been consistent throughout. As a first time buyer I was a bit nervous about the process but we've already found a property with Matt's help & he's still helping us each step …
5/5
GoogleFriendly, professional and quick to respond to any issues. Do their utmost to help.
Agent replied · 5 July 2023
Thank you for the feedback Lynn-Marie
5/5
GoogleHad a great experience with James! While looking for a property to buy, he did a great job when it comes to booking viewings for us. He's always happy to help! Thanks again, James!
5/5
GoogleSuperb customer care. Estate agent was knowledgeable of the local area as well as the specific property I viewed. Actions which followed were highly efficient, including the recommendations for mortgage brokers and solicitors. Made the whole process feel very straightforward and stress-free.
5/5
GoogleThe service I received from Matt when I was looking for a property was excellent. He called out of courtesy every week to assure me they were doing everything they could to find my forever home and to check on my progress .He was always …
5/5
GoogleThese guys Matt and Lewis I 2nd to none in terms of business very very professional They have the customers interest at heart I would 100% recommend these guys to anybody who is looking to buy a new home fantastic job guys keep up the good work
5/5
GoogleWe are still in the process of the purchase of our new home, that said I have been really impressed with Matt Hooton, so far. He has been a great communicator between myself and the vendor. Always helpful and incredibly professional. I …
4/5
GoogleDealing with Lewis from Castle Estate Agents was a pleasure. Even though we wasn’t successful with the property we were after, he went over and above to help us and was very friendly and professional in his approach.
5/5
GoogleVery professional and efficient estate agent. Everyone I dealt with during the purchase of my property were very helpful and …
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