5/5
The team has been very supportive and helpful and it has been a pleasant experience especially Donald and the colleague Simon has put extra effort to accomplish the sale
Trusted Agent profile
Verified
★★★★★
218 reviews across 4 platforms
33 St Johns Road, Hemel Hempstead HP1 1QQ
Castle Estate Agents's Hemel Hempstead office at 33 St Johns Road is rated 4.8 out of 5 across 218 reviews on four platforms, including 209 Google reviews rated 4.9. The 5 Facebook and 3 Trustpilot counts are for the whole business. Checked 9 October 2026.
209
Reviews on Google
This office
5
Reviews on Facebook
Business-wide
3
Reviews on Trustpilot
Business-wide
1
Reviews on AllAgents
This office
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
5/5
The team has been very supportive and helpful and it has been a pleasant experience especially Donald and the colleague Simon has put extra effort to accomplish the sale
5/5
Daniel and Matt were really nice to deal with. Professional friendly and enthusiastic with a can-do attitude. Matt worked really hard to secure us a property. In the end it didn’t pan out, but Matt was still very up beat and wished us all the best. A true professional.
Thank you Sharon for the feedback, we really appreciate it.
5/5
Really great estate agent - Steve and the team were awesome, super communicative and helped us find and buy our dream first home. Highly recommended!
4/5
Jasmine has been a great help while we have been looking for our next home. She has continued to offer a range of properties and options. She was always pleasant to speak with and was quick to return our calls when she was busy. We …
Thank you for the feedback Peter. Best wishes with your new home
5/5
I had a fantastic experience with Simon Stears. He is currently helping me sell my semi-detached house in St. Albans. Simon is incredibly helpful and patient, always providing fast responses. His good opinions and guidance have helped me …
5/5
Matt was great at showing me options I hadn’t even spotted for myself. As a first time buyer there has been a range of experiences with different agents but Matt was quick to reply to any queries and continually kept me updated on the …
Thanks for your feedback Hannah. It's great to hear that Matt was able to introduce you to properties that you might have missed otherwise.
5/5
We have been searching for our new home and Matt has been a pleasure to work with. Straight to the point, honest, and understanding. Everything you need when feeling overwhelmed by the process. He has been fantastic at communication from …
Thank you for the feedback Louise, the team strive to offer an excellent service at what can be a very stressful time in peoples lives. We are delighted to hear of your positive experience.
5/5
The boxmoor team is very professional, they found a buyer for the house very quickly and helped me a lot before my exchange and completion day. I highly recommend them, especially a big thank you to Lewis D. and Ian A. Thank you for your help!
5/5
Donnell was very professional, had clearly done his research on similar local properties. We were very pleased with his presentation.
5/5
We couldn’t have asked for more from Simon and the team, always on hand to take a call, fit a viewing in.
5/5
So helpful and informative. Simon was friendly and approachable, giving an unbiased and helpful answer to all our questions
5/5
Luke was knowledgable, understood my needs, promptly providing me with me with required information. Great service 😊 …
5/5
Donnel and the team were professional, knowledgeable and helpful, without being pushy, throughout the process of selling my house and buying our forever new home. Thank you. Polly and Ian
5/5
The boxmoor team is very professional, they found a buyer for the house very quickly and helped me a lot before my exchange and completion day. I highly recommend them, especially a big thank you to Lewis D. and Ian A. Thank you for your help!
5/5
Lewis gave us a very comprehensive tour of the flat we were hoping to purchase, Simon was very quick to to contact me to progress my offer when Daniel was out of the office and Daniel gave me excellent advice regarding the best way to …
5/5
Daniel and his team were really helpful and accommodating in the whole process. Thank you!
5/5
Lewis showed my partner and I around a couple of houses and I was very impressed with his skills as an estate agent. Lewis was very professional, had great knowledge of the property and was very helpful, while other agents I had to deal …
5/5
Ian, Sam and the team at castles have been very helpful from start to finish, in the smooth running of obtaining my property. They are a super friendly and approachable bunch. I would recommend anyone to use this estate agency. Many thanks to the team.
5/5
Dealt with Matt Very professional and knowledgeable from start to finish and was understanding to our requirements always updated us. It’s a nice change to be kept in the loop by estate agents.
Thank you Yvonne, we really appreciate the feedback. The team try really hard to be the best in the area, it's great to see their hard work is recognised.
5/5
Amazing experience! Simon helped with the negotiation process of securing our first property and was beyond helpful. Always quick to reply when we had any questions, had a crazy amount of knowledge and helped us massively through the offer …
Thank you for taking the time to leave us a review, we’re delighted to hear about your positive experience with our team and especially with Simon.
5/5
From day one Simon and his team were professional and approachable. Throughout the process of selling our house we felt supported and well informed of progress. If we had any questions or concerns these were dealt with quickly and we were …
5/5
Fast , efficient, reliable and friendly. Sold our house for us within days . In our opinion the most superior estate agent in the Hemel Hempstead area. Matt was responsive and helpful offering us good advice . Sam in the progression of our sale again was efficient, friendly and approachable. Many thanks all at castles !
5/5
Great service to help us buying our ideal house.Daniel is efficient,professional & extremely helpful. He keeps us informed & he is an excellent liaison between us and the others. He tries to offer us the best opportunity according to our requests.The way he does seems the whole process is not as stressful than it is.
5/5
We have had a fantastic experience with Castle. Matt and the team have been so professional, friendly, efficient and informative but never pushy. We would thoroughly recommend their services.
Dear Ariel, thank you so much for the feedback, its so good to hear of your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castle Estate Agents's Hemel Hempstead office has 218 reviews across four platforms: 209 on Google, 5 on Facebook (across the whole business), 3 on Trustpilot (across the whole business), 1 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Castle Estate Agents Hemel Hempstead is rated 4.8 out of 5 across all 218 reviews, and 4.9 out of 5 on Google from 209 reviews, checked 9 October 2026.
Castle Estate Agents Hemel Hempstead, 33 St Johns Road, Hemel Hempstead HP1 1QQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.