1/5
TrustpilotExtremely dissapointing
Extremely worrying standards of service for tenants. Total lack of urgency with everything they do. Poor response time to queries. Very unprofessional. Would avoid at all costs in future.
Trusted Agent profile · Helensburgh
Clyde Property, Helensburgh reviews
★★★★★
301 reviews across 3 platforms
22 West Princes Street, Helensburgh, G84 8TD, G84 8TD
Clyde Property,'s office in Helensburgh, at 22 West Princes Street, is rated 4.0 out of 5 across 301 reviews on three platforms, including 48 Google reviews rated 4.3.
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Reviews
Every review we hold for the Helensburgh office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlways kept up to date by…
Always kept up to date by friendly,professional staff.
1/5
TrustpilotTerrible agents
Terrible agents. Avoid with all costs. Property issues not sorted for months. Left without a working toilet for months. They do not care and will leave you living in squalor
1/5
TrustpilotSaw a house I wanted to apply for
Saw a house I wanted to apply for, applied and heard nothing back, property let without even an email to say sorry we've let it out. Useless
4/5
GoogleIt was OK, the staff were good, the food rather basic I thought and the drinks were dearer than I had anticepated.
5/5
TrustpilotFriendly staff
Helpful, friendly staff.
5/5
GoogleExcellent service and advice from all members of staff.
1/5
TrustpilotAvoid
Avoid - very poor service from poorly trained staff.They are only interested in profit.I will never use them again. I suggest you look elsewhere.I hope that Karma pays them a visit
5/5
GoogleGreat service, bought a property through Clyde in Helensburgh and the process was hassle free. I would definitely recommend!
5/5
GoogleAll staff were friendly, professional and helpful.
5/5
TrustpilotSimply the best
1/5
TrustpilotDon't get back to you
Don't get back to you. Very bad communication
3/5
TrustpilotSatisfactory service, but communcation could be improved.
Satisfactory service, but communication could be improved.
5/5
TrustpilotClyde Property Ayr Branch
Any issues were dealt with in a very professional manner and we thoroughly enjoyed our 2 years we spent in our rented flat 👍
5/5
GoogleFabulous customer service, attentive and such a proactive team!
1/5
GoogleI'm sure it's great but I wasn't there
3/5
GoogleGenerally ok but had a bit of falling out with them over bad maintenance contractor
3/5
GoogleGenerally ok but had a bit of falling out with them over bad maintenance contractor
1/5
TrustpilotTENANTS BEWARE!!
Agent replied · 22 May 2026
Thank you for taking the time to share your experience. We are sorry to hear that you are dissatisfied with the outcome of your tenancy and the deposit resolution process. We take all feedback seriously. All properties we manage are let in accordance with current legislation, including standards for heating, ventilation, and safety. Routine inspections are carried out to identify maintenance issues and to ensure tenants are meeting their responsibilities under the tenancy agreement. Any concerns regarding mould or ventilation are investigated when reported. With regard to deposit, all deductions are itemised, supported by photographic evidence, and submitted in line with the tenancy agreement which is signed at the start of a let. Deductions related to cleaning, damage and removal of items left behind are assessed against the property’s check-in and check-out reports. These are not “mandatory charges,” but costs incurred to return the property to its original condition. Where a deposit is disputed, the matter is referred to Safe Deposit Scotland, which is an independent adjudication service. Decisions regarding disputed amounts are made solely by them based on evidence provided by both parties. We do not control the outcome of this process, nor do we prevent tenants from submitting evidence. We encourage all tenants to take photographs at check-in and check-out, report issues promptly in writing, and seek written permission before making alterations to a property, advice that is standard across the industry. While we regret that this tenancy ended on a negative note, we remain committed to acting professionally and transparently for both tenants and landlords. Should you wish to raise any specific concerns formally, our complaints procedure remains available. We wish you the best in your future accommodation.
5/5
TrustpilotExcellent service from Perth branch/…
Excellent service from Perth branch/ area Manager
5/5
GoogleStaff are friendly and helpful. Especially when looking into selling a property.
1/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Hello, we always strive to deliver a positive experience, so we are extremely disappointed to see that you have not been satisfied with your experience. Please reach out to us at 01436 670780 when you have a chance so we can discuss this.
4/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thanks for the great rating, and have a wonderful day!
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Hi, it is so great to receive such a high star-rating! Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Clyde Property, Helensburgh hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Helensburgh.
