Richmonds Property Services Ltd Hedge End reviews

★★★★★ 5/5

Google

I’ve had a fantastic experience so far renting through Nathan and Bianca. From the first viewing right through to securing the property, they have been professional, friendly, and incredibly helpful. Communication has been excellent throughout, they’ve kept me updated at every stage and responded quickly to any questions. They’ve made the whole process feel clear, straightforward, and far less stressful than I expected. Even though I haven’t moved in yet, I’ve felt fully supported and confident that everything is being handled smoothly. Their proactive approach and attention to detail really stand out. I wouldn’t hesitate to recommend Nathan and Bianca to anyone looking to rent, truly 5-star service!

Melissa · 17 March 2026

★★★★★ 5/5

Google

I have used Richmond’s Estate Agents several times over the years for buying, selling, and now renting a property. Each experience has been seamless, and the recent tenant‑find service was no exception. Nathan and Bianca were highly professional and took the time to understand the type of tenants I was looking for, sourcing suitable applicants with ease. As this was my first time renting out a property, their guidance and support were invaluable. All necessary checks were completed thoroughly, and I now have two very happy tenants. I cannot fault the service or professionalism provided.

Kim · 17 February 2026

★★★★★ 5/5

Google

I just wanted to thank the Richmond’s team, especially Palina McCathie (Nathan’s daughter). Palina showed me around the house that I’ve agreed to buy, while her dad Nathan carried out a viewing on my property in Boorley Green. The communication throughout has been excellent, clear, and reassuring, which has made the whole process so much easier. I’m really pleased with the service I’ve received and very glad I chose Richmond’s. Highly recommended.

Kirsty · 17 February 2026

★★★★★ 5/5

Google

We have just purchased through Richmonds and we honestly couldn’t fault them. Nathan has been completely transparent and excellent at communicating throughout, which has been so important and reassuring to us. It seems that every bit of momentum across the entire chain has been down to Nathan making it happen. We are so grateful that thanks to Richmonds, we will be in our forever home in time for our baby’s first Christmas. Thank you!🏠🎄

Jess · 7 December 2025

★★★★★ 5/5

Google

I have just purchased my first home through Richmond’s. I had a really great experience Nathan and his team were really easy to work with and professional throughout. Dealing with any queries I had quickly. From first viewing with the lovely Palina I knew straight away I was in good hands. Competed this week and am very happy. Highly recommend.

Steve · 17 February 2026

★★★★★ 5/5

Google

Saw Nathan at our home for a valuation last week. Felt totally at ease with Nathan who was friendly, professional and incredibly knowledgeable. Would recommend Nathan and Richmonds Hedge End in a heartbeat.

JG · 17 February 2026

★★★★★ 5/5

Google

Richmonds and especially Nathan McCathy went above and beyond in assisting my mother with her house move. I have used Nathan before 13 years ago for my house move and went through him for the purchase of my mother's new home in Hedge End. Thing's went so bad with the estate agent mum was using to sell her old home in Romsey that we had to utilise Nathan to facilitate everything through him as my mother was suffering from a life threatening illness, and the stress caused by that other agent was making things worse. Nathan stepped in and sorted out all the problems every step of the way and we cannot thank him enough! I can't praise him or the company enough for all they have done and would highly recommend them. Thanks Nathan 👍

Jason · 28 July 2024

★★★★★ 5/5

Google

Nathan was brilliant throughout the whole process, keeping me updated consistently, dealing with any questions or concerns in an extremely professional manner. Thoroughly recommend.

Dan · 17 March 2026

★★★★★ 5/5

Google

My current experience with Richmond’s has been outstanding. Professional, knowledgeable and supportive are just a few of the things that both Nathan and Ben have been, ensuring the right outcome for selling our property and assisting with finding a new home. Would highly recommend Nathan and his team

Lisa · 4 July 2025

★★★★★ 5/5

Google

Nathan and his team were professional from start to finish. Even at the awkward times you have when trying to move he and his team were there. We have recommended to friends and family. Thank you richmonds 😊 …

Drew · 26 August 2025

★★★★★ 1/5

Google

Found Richmonds to be very unprofessional and Nathan to be particularly rude. Trouble is when you are randomly rude to someone, as a business, you should just say nothing. You never know who you are being rude to and what they can bring to your business, or take to someone else's.

Mado · 25 March 2025

★★★★★ 5/5

Google

Thank you team Richmond’s especially Ben, Nathan and Mark for such a great experience. Started with photos being taken and they were realistic and showed my property well. This led to around 10 viewings in a short time and an offer within 6 …

Michelle · 17 April 2025

★★★★★ 5/5

Google

We recently sold our property with Nathan and Ben from Richmond‘s in Hedge end Village. They really looked after us and even carried out viewings on a Sunday. No other agent in hedge end does this. This is why we chose Richmond‘s. The communication levels were excellent and we want to say thank you. We won’t go anywhere else.

Wesley · 17 February 2026

★★★★★ 5/5

Google

Just completed the purchase of my house. Ben, Kevin, Mark & Nathan at Richmonds made the whole process go from daunting to a doddle. Always there at the other end of the phone, no matter how frequent or naive my questions! Would thoroughly recommend this estate agent, and the team that run it.

Wayne · 17 January 2026

★★★★★ 1/5

Google

Drove over an hour to a property yesterday, was a no show, we even arrived early and after just under a hour of trying to call you still no one showed up, tried ringing the door and heard someone at the door, sounded like tenants but ended up ignoring us too. So we ended up leaving around 50ish mins after the appointment was meant to start. Before you say I am a bot or making up stuff like all your other reply’s to your negative reviews, I think it’s silly and childish really to try make out any negative reviews is a bot or spam and all the other excuses you come up with. Defiantly do not work with them.

Jack · 24 December 2024

★★★★★ 5/5

Google

Excellent service with our purchase. Mark, Kevin and Ben were a great help

Marc · 14 July 2025

★★★★★ 1/5

Google

COMPLAINT RAISED WITH THE PROPERTY OMBUDSMAN. "Further to previous correspondence regarding your complaint held with us, please be advised that, due to the continued HIGH LEVELS of demand for our service, there will be a delay in you receiving a response to your submission." Poor level of service provided to the vendor (whose in care) and myself as the buyer which nearly scuppered the purchase. Lack of honesty and transparency from the owner of Richmonds when investigating the initial complaint was also very disappointing. Will provide a further update once the Ombudsman has completed their investigation. If you're a vendor though I certainly wouldn't be recommending this company to act in your best interests. Addendum - 01.11.24 If you're going to respond to my review an element of truth would be helpful to those who read it. My complaint was to the Property Ombudsman not the Court of Protection, who deemed it my word versus yours. Readers can make up their own mind regarding that and no solicitors were involved other than during the transaction itself. I won't be purchasing another property through Richmonds Property and certainly won't be selling one through it either. Caveat emptor.

Scott · 4 November 2024

★★★★★ 1/5

Google

Turned up late and didn't have the key so couldnt even see inside the property, wasted an hour of my time for nothing. Edit: The below comment from richmonds is ridiculous, I had a viewing at 4.30pm at the foxgloves hedge end and Mark turned up without the key wasting my time and now you're calling me fake and fraudulent. I'd whole heartedly suggest going to any other real estate agency as this company is unprofessional and rude.

Jake · 4 November 2024

★★★★★ 5/5

Google

Nathan at Richmonds has been so brilliant with my partner and I buying our first property. It took my partner and I almost a year to find the property we wanted, and Nathan was incredibly helpful throughout the entire process. We were first time buyers and Nathan explained everything to us perfectly. We would highly recommend Nathan and the Richmonds team.

Lisbeth · 10 September 2022

★★★★★ 5/5

Google

If I could put more than 5 stars I definitely would. I cannot recommend Richmonds enough, Nathan has made such a stressful time for me so much easier and I can't thank him enough. He has gone out of his way to assist me with everything I needed, because of this I am now moving into a lovely home and am so very grateful!!

Chloe · 6 March 2025

★★★★★ 5/5

Google

Great experience with Nathan and the Richmonds Team!!! Excellent communication through out, bought our house through Nathan 18 years ago and managed to sell in less than 3 weeks!!! ☺️

Sarah · 17 February 2026

★★★★★ 5/5

Google

We used Richmonds to sell our house. Ben was amazing and helped us throughout the process. He ensured we got a great price and kept us updated as we progressed with the sale. I would recommend Richmonds to sell your house or purchase your next property. Thanks Ben!

Mark · 1 December 2024

★★★★★ 5/5

Google

I have recently bought my house through Richmonds, Mark Tomlin has been brilliant and really helped us get things sorted quickly and efficiently. Mark has gone above and beyond and I am very happy with Richmonds as a company. Great customer service. Thank youPositiveProfessionalism

Gemma · 28 August 2022

★★★★★ 1/5

Google

I don't recommend this agency. As a professional couple we had hope the Richmond's agency help us to find our first property. New difficulties arose almost from the beginning. Our agent from Richmond's didn't sent e-mail or messages on time, which he promised to sent. Situation was the same with telephones calls, I had to remind him about everything myself and still asking for contact. He didn't even wrote down our personal details, incomes, jobs etc. He asked about this three times throughout our contact periods. When we start process with application to rent a house, he declared to us, that our incomes didn't meet agency requirements. Fortunately, we didn't pay any application fees yet. What's more now we are in process to rent a house from other agency, with the same price of rent like previously in Richmond's, and there is no problem, our income is adequate ! So I have bad experience with Richmond's, the agency is really unprofessional.

Kinga · 7 June 2021