Trusted Agent profile · Heavitree
★★★★★
105 reviews across 2 platforms
82 Fore Street, Heavitree, EX1 2RR
Burgoynes Estate Agents's office in Heavitree, at 82 Fore Street, is rated 4.7 out of 5 across 105 reviews on two platforms, including 88 Google reviews rated 4.8.
Every review we hold for the Heavitree office, from every platform, shown as written. First names only.
5/5
GoogleWhat a fantastic estate agency. So glad we chose Burgoynes to sell my late fathers bungalow located in Heavitree. John, Lyn and Jemma managed the whole process in a sensitive, professional and friendly manner. We can absolutely recommend Burgoynes.
Dear Mark, Thank you for giving us the opportunity to sell the bungalow and we know the buyers were delighted to move in. Best wishes from all of us at Burgoynes
5/5
GoogleBrilliant service! The team were professional, friendly, and were quick to respond to answer any queries and offer assistance. They understand what I was looking for and didn't try to push me towards anything. Thank you!
Thank you so much Sarah for your kind words and support. Best wishes from us all at Burgoynes
5/5
GoogleJohn and his fabulous team are selling our house, and the process has been so easy. John just understands what we wanted and gave us great advice and support about selling this house and also moving on from this property. The property details and photos are such a high standard. It's the little details that make a business stand out and Burgoynes team have them by the bucketful!!!
What a wonderful review, thank you so much Louise. We are delighted you are happy with our service. John and the team
5/5
GoogleHi recently marketed and sold a property through Burgoynes, and I cannot speak highly enough of their service and attention to detail. I chose a local, family owned business, as I was not at all impressed by the big corporate alternatives, …
Dear Jay, we are more than grateful to you for such a wonderful review of our service and it really does make a difference to us to know that we are appreciated. Thank you again, Jemma, John and Lyn
5/5
FacebookJohn, Lyn and the team are wonderful at what they do. They listen to your needs and offer a warm, personal, professional service. They are extremely quick to act and communication is fantastic. I'd only use Burgoyne's in future now.
Thank you for such a wonderful recommendation
5/5
GoogleLooked at a house for my son with them today, such a refreshing change, no jargon, nice people, Sarah was lovely. Friendly staff on the phone. Sadly the house wasn't for us, but when I am planning to sell my own property I will be sure to give them a go.
Thanks for such a lovely review. Our service to our clients, buyers, landlords and tenants is paramount to us. I will pass your comments back to Sarah and the team. Lyn Burgoyne
5/5
GoogleIt has been an absolute pleasure dealing with Burgoynes. From the first meeting with John right through to completion everything has run smoothly. Jemma and Lyn have also been fantastic. Extremely professional and helpful, keeping us in …
Jane, this is such a lovely review and we cannot thank you enough for taking time to post this. It really does help and encourages us to always give 100% to our clients and buyers. Thanks you again for your sincere words. Jemma, John and Lyn x
5/5
GoogleI would highly recommend Burgoynes Exeter. All aspects of the sale and advice dealt with in a professional manner. Whilst my experience with selling property is minimal I was guided through the process with understanding and politeness. …
Dear Norman, we are so very grateful to you for taking the time to leave such an uplifting review and delighted for your recommendation. Sending you our very best Lyn, John and Jemma
5/5
GoogleWe would highly recommend Burgoynes Estate Agents. We went with them to sell our property as they were recommended from our close friends who recently bought a house through them. Throughout the process, Burgoynes have been so incredibly helpful. Their attention to detail with the advertising, managing viewings and communicating at every stage has been excellent and we have been so impressed with how easy they have made every stage. On top of this, being such a friendly and approachable team has made what can feel like a very stressful period of time, so much more manageable. We will be telling all our friends/family who are looking to sell to definitely consider Burgoynes. Thanks for all your help. From Louise and Shane.
Dear Louise and Shane, thank you so much for your wonderful review. Every good wish for the future from all of us at Burgoynes
5/5
GoogleExcellent estate agents. Would highly recommend especially for the heavitree area. Really professional and amazing I could keep up-to-date with the process of the sale with their app/website sign in. …
Dear Beth, thank you so much for your 5 * review and we are so glad our PropertyFile App worked well for you. John, Jemma and I hope you will be very happy in your new home. Best wishes Lyn
5/5
GoogleJohn is a gentleman, very helpful and honest was focused on getting a solid buyer with a realistic price,
Thank you David, John was humbled by your review and most grateful.
5/5
GoogleBurgoynes gave a first class service from start to finish. A good valuation starting the process with what turned out to be spot on valuation and useful advice for selling. Small friendly business who were very good with communication and updates. Not only with ourselves but also with buyers and solicitors. Cannot recommend highly enough
hank you so much Wayne for your wonderful review. We are so glad you enjoyed your experience of our service. Best wishes John and the team
5/5
GoogleFrom start to finish, the team at Burgoyne's were excellent. At the inital viewing they clearly knew the property well and showed us around, rather than simply letting us in and allowing us to look around (which was not always the case for us when viewing properties). The communication from then on was excellent, always very responsive either by phone or by e-mail, and they kept us in the loop throughout. This was our first house purchase, and we were very pleased (and pleasantly surpised) by how smooth and stress free it was. We would use Burgoyne's again, and have recommended them to others already.
Thank you so very much Tom for taking time leave such a positive review. We are very grateful and will continue to strive to meet the high standards our buyers and seller deserve. Every happiness in your new home. Lyn, John, Steph, Paul and Jemma.
5/5
GoogleWe recently purchased a property from Burgoynes, and I have to say what an enjoyable experience it was. None of the usual estate agent jargon, just an honest description of the property, a friendly voice on the phone whenever I needed to speak to someone, no pressure talk during the viewing, and above all a regular update as to how things were progressing from their clients point of view. Whilst everyone was extremely helpful, I must say a special thank you to Kressida she is a credit to this family owned business. If you read this testimonial, please give them an opportunity to work on your behalf as they really are lovely people to deal with.
5/5
GoogleVery supportive with a great personal web page to help keep on track of where we were in the process. As a first time buyer we couldn’t have gotten luckier, will be returning to sell our home if the time ever comes, the family focus made it very easy and very comfortable asking any questions we had.
Than you so much Will for your kind words. It is heart-warming to know your first experience buying a home was a good one. All the very best from all of us at Burgoynes
5/5
GoogleWhen you engage an estate agent what comes to mind initially is their ability to present and market your house and get the best price for it. The team at Burgoyne's did this for us professionally and with courtesy. But they really came into their own when things got complicated with arranging exchange and completion dates. We would have lost our sale had not the Burgoyne team (and particularly the tenacious Mrs B) gone above and beyond in securing our sale and purchase. We realised how important it was to have a local agent who really cared about their customers. We would highly recommend them and are very grateful to them for their help and support.
Dear Glynis, thank you so very much for such a glowing review. It was a challenge and my heart leapt when we finally reached exchange. You have done so much for Exeter Hospice and Exeter people so thank you and it was a pleasure to act as your agent. Every happiness in your new home. kind regards, always, Mrs B and the team at Burgoynes.
5/5
GoogleIt comes to something when an estate agent, who is inevitably acting on behalf of the seller, is so attentive, diligent and responsive as to warrant some of the amazing buyer’s reviews you will read below. My partner and I are first time buyers about to complete on our purchase, and we applaud the professionalism and support provided by Burgoynes. Our hats go off to Lyn, John and Steph, who through our five-month-long saga of buying a house through a seemingly-apocalyptic pandemic, have guided us and our seller, listened to our (and our seller’s) concerns and led the sale of our seller’s house to us. At no point throughout our journey as first timers did we for a moment lose trust in our seller’s agent, nor did we lose faith that Burgoynes would help us to achieve a successful outcome in buying our dream home. Where are the other agents like this in the property market? A message to other agents: take a leaf out of Burgoynes’ book; a due lesson can be learnt from this humble team. A message for prospective buyers: just pick up the phone and talk to Lyn, John or Steph. They are each super-lovely and super-awesome. Please don't waste your time with those other agents. Burgoynes, thank you so, so much for all of the support you have given to us over the last five months. We are thrilled with our new home and delighted that the process has been as enjoyable and challenging as it should be.
Thank you so very much for such an amazing review. We feel very humble and delighted to hear that you were happy with our service as a buyer. We wish you every happiness in your new home with our best wishes. Lyn, John, Steph and team.
5/5
GoogleWe bought through Burgoyne and couldn’t fault the experience. Friendly, local family service where they clearly care about making the whole process as smooth as possible. Would absolutely recommend.
Dear Lor, thank you so very much for your lovely review. We are so glad you found the process smooth and we wish you every happiness in our new home together. Best wishes Jemma, John, Lyn and Darcey
5/5
GoogleI am posting this on behalf of my mother and father in law. Dear John. Thank you so much for the prompt and efficient service we received from you with the selling of our house in Chard Road. Despite having to wait to move because of the Covid 19 lockdown you made selling our house so hassle free in a friendly and professional way. We would definitely recommend you and use you again. Thank you so much we are indeed indebted to you for helping us to move into our dream bungalow. Margaret and John Pope.PositiveResponsiveness, Professionalism
Thank you for such a heartwarming review. We appreciate your kind words and wish you both every happiness in your new home, from all of the team at Burgoynes
5/5
GoogleAn excellent company to deal with- extremely professional and friendly, with a fantastic knowledge and level of care about local area properties. We had been with one of the bigger agents, but received quite poor care and attention to detail (and not sold our house for over a year). Burgoynes sold it in just over a month- and we could not have been happier with their services. For anyone reading this looking for an agent, the moral of the story is go for the local independent guys. People like Burgoynes just care more and know your area better, it's that simple and was apparent at every stage.PositiveProfessionalism
Dear Dominic thanks for this incredible review. We wish you and your family every happiness in your new home.
5/5
GoogleThanks too Lyn ,John and the rest of the team for there help in the sale of my Mother house ,especially given that we are in the middle of a COViD pandemic ,they worked so hard and selling a property was a very stressful time for us ,but know we have reached the other side and can move on with our new home and all due too there help Robert and AndrewPositiveResponsiveness, Quality, Professionalism, Value
Dear Robert and Andrew, we are so grateful for your review and delighted for you both and especially your mum. We hope you have an amazing christmas together. best wishes from the whole team.
5/5
GoogleWe have used Burgoyne Estate Agents twice in the past 5 years and have been absolutely delighted on both occasions. They offer an extremely efficient, professional service at the same time as being very friendly and easy to contact. The particulars and photographs they produced were excellent and they knew exactly the right people who would be interested in buying the properties and the second time we used them we received an offer for the asking price on the first day. The sale went through very smoothly. I can't recommend them more highly.
Dear Patricia, our heartfelt thanks for such a lovely testimonial. We are delighted you were happy with our service and wish you every happiness in your new home. Lyn, John, Steph, Amanda and Beckie
5/5
GoogleI recently used Burgoyne's to sell my flat and they were great. The staff were friendly, always happy to help and effective at their jobs. They were the only company in the whole process I used that I would use again or recommend. The other bigger agents that I had dealings with were no where near as good as Burgoyne's and certainly didn't feel me with confidence but whenever I spoke with Burgoyne's they got things dealt with and I couldn't moan about anything. Great service. Thank you
Dear Maria, Thank you for such a lovely review. It was a joy to have you as a client and I know it was very frustrating at times but we got there. Our best wishes to you both in your new home. The team at Burgoynes
5/5
GoogleWe used Burgoynes to sell our home and every member of staff that we dealt with were professional, friendly, and more importantly very knowledgeable. They took their time getting to know us and the house, and the photos they took were fantastic. They were excellent communicators all the way through, and we felt that we were being looked after every step of the way. We were in a chain of 3 houses and only Burgoynes were seeing the process through, finding out information for us all that should have been done by the other estate agents and keeping everything going. If only everyone else in the chain had been selling thorough them - the process would have been much smoother! I cannot rate them highly enough.
Dear Laura and David, thank you both so much for your wonderful review. We finally got there! Sending you both our very best for the future from all of the team x
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