Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing service from Franca and her team. We should have gone with PJK from the start, glad we changed.
Well organised and great communications throughout.
Highly recommended… ⭐ ⭐ ⭐ ⭐ ⭐
SMnJw · 22 January 2026
Agent replied · 15 January 2026
Thank you for your fantastic review. We’re delighted to hear that Franca and her team provided such great service and clear communication throughout. We’re glad you made the switch to PJK and truly appreciate your recommendation.
Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleAfter losing our mother, we had to put her house up for sale, which wasn’t an easy decision to make.
Speaking and dealing with Franca and Philip James made the whole process very easy for us as a family. From arranging times to view our property to put to market around when we were available, to then handling potential buyers visits / viewings and providing feedback, to also taking the time to answer any questions we had.
I can’t recommend Philip James and Franca highly enough, they made the whole process painless and straight forward from start to finish. Thank you all so much from all of my family!
Eddie · 22 January 2026
Agent replied · 15 January 2026
Dear Eddie
Thank you so much for taking the time to share your experience. We’re truly sorry for your loss and appreciate you trusting Philip James during such a difficult time. We’re glad to hear that Franca and the team were able to support you and your family with care, flexibility, and clear communication throughout the process. Your kind words mean a great deal to us, and we’re grateful for your recommendation.
Kind Regards: The Philip James Team
★★★★★ 5/5
GooglePJK sold my house very quickly and the whole process was very smooth . Franca personally answers every call . Lisa Aspinall is really quick and efficient. Use them you won’t be disappointed.
Jane · 30 October 2025
Agent replied · 29 December 2025
Dear Jane
Thank you for your wonderful feedback. We’re thrilled to hear that Franca and Lisa made the selling process smooth and efficient for you.
Kind Regards: The Philip James Team
★★★★★ 1/5
GoogleI offered the house to this company and I get in touch with Franca Carbone
DENTON & AUDENSHAW MANAGER
she called me and said offered is accepted. I ask her to send me letter she said she is preparing but I found after was lying to me. I received call next day and advised we have an other offer now. This is really ridiculous as you already told me the your offers is accepted and received all documents from my side.
I was left other property because they accepted my offer and than other property accepted offer some one else.
So they treated me this way please think 100 time if you want to make business with this company specially the manager FRANCA CARBONE who done wrong with me for no reason.
Again this is true experience I have from them.
Hope they don’t do next time with someone else.
Rasib · 30 October 2025
Agent replied · 29 December 2025
Dear Rasib
Thank you for your feedback
We’re very sorry to hear about your experience and take your concerns seriously. We will review this situation internally to understand what happened and ensure better communication in the future.
Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleWe recently bought our first home through Philip James Kennedy, and Franca was absolutely incredible from start to finish. Buying your first place can be nerve-wracking, but Franca made the whole process feel easy and stress-free. Nothing …
Lauren · 22 August 2025
Agent replied · 29 December 2025
Dear Lauren
Thank you so much for your wonderful review. We’re delighted to hear that Franca … More
★★★★★ 5/5
GoogleA brilliant service from start to finish. Franca assisted when we listed the house and then Lisa continued the process when we found a buyer. I want to thank Lisa in particular as she was very understanding, patient and professional when dealing with the many queries we had due to us not having sold a house before. I genuinely didn't have a clue and Lisa recognised that and went above an beyond at times. Philip James were recommended to us and I wouldn't hesitate to do the same to family and friends.
Carl · 29 March 2023
Agent replied · 31 May 2023
Thank you for your 5 star review! We are really pleased that you had a great experience whilst dealing with Franca and Lisa. Your comments have been shared with them.
★★★★★ 5/5
GoogleWhere do I start! We have had such a brilliant experience with Wayne Scott and the team at this estate agent. Wayne went above and beyond our expectation of an estate agent. He really stepped in and helped us with our purchase, as well as dealing with our sale. He has made the whole process pleasurable, exciting and smooth. He has answered the phone when I ring, messaged me back (even in unsocial hours, his days off!) and kept us up to date with everything- amazing!! Thanks Wayne!
Communication is the key with estate agents and the team at Philip James in Heaton Moor have got it sussed. We have been informed at every step of the process. We have felt really well looked after. Wayne listened to our needs and met them. I have to give a shout out to Nowshia and Victoria too, I highly recommend this team, I wish them all the best in the future!
Uklittlesparrow · 26 March 2023
Agent replied · 31 May 2023
Thank you for your 5 star review, I will pass your comments onto Wayne and his team. Many thanks
★★★★★ 1/5
GoogleDespite multiple enquiries they did not pass our interest on to the seller nor allow a viewing. First enquiry was weeks ago, property is now sold, but the seller may have missed out on a better price if all interested parties had viewed. Beware.
Steve · 1 April 2026
Agent replied · 22 April 2026
Dear Steve
We’re very sorry to hear about your experience and appreciate your feedback. This is not the standard of service we aim to provide. We are investigating this matter.
Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleFranca and her team have sold two houses for me this year. My late Mum’s and then my own. In both cases Franca was spot on with her valuations and clearly knows the market well in Denton. They created excellent quality videos and photos that showed each property at its best, which generated lots of interest. Both houses had multiple offers and the team helped me evaluate each one so I could pick the best. I was delighted with the price I achieved for both houses, and the service I received.
John · 26 March 2022
Agent replied · 31 May 2023
Good afternoon, thank you for your 5 star review, we're pleased you were happy with the service Franca and the team provided. Kind regards
★★★★★ 5/5
GoogleReally good experience buying house, Franca and the team were great
Joseph · 30 October 2025
Agent replied · 29 December 2025
Dear Joseph
Thank you for your kind words. We’re glad to hear that Franca and the team made your house-buying experience a great one.
Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleThe whole team at Philip James Kennedy were absolutely great to work with, and were incredibly professional throughout. They gave a realistic and achievable market price, were very knowledgeable about the local area, and really took the time to get to know us and our property to be able to sell it on our behalf. Viewings were quickly booked and undertaken, and we had a sale within days. Would highly recommend Tony and the team!
Amy · 26 March 2022
Agent replied · 31 May 2023
Hi Amy, many thanks for your comments!
★★★★★ 5/5
GoogleFranca carbone is very friendly, helpful lady. She is a big Asset for the company. All the very best for her future.And also a special Thanks to Leanne Bond. Who arranged a mortage for me. Excellent customer service. Very polite and friendly person. Thanks again both h of you.
Haris · 28 March 2024
Agent replied · 1 January 2024
Dear Haris
Thank you for taking the time to rate and review our service to you. We are … More
★★★★★ 5/5
GoogleI approached three agents to sell my property in South Reddish and found the initial advice given by Tony at Philip James Kennedy to be informative and thorough. He suggested a plan to achieve the best price possible which other agents didn't. I achieved the asking price within one week and the team pushed through to completion quickly. Lisa was great at dealing with the solicitors and went above and beyond at the last minute to get the deal over the line.
Mark · 9 June 2019
Agent replied · 8 June 2023
Hi Mark, Thank you for your glowing review, we are so glad that Tony and Lisa were instrumental in you having a great experience with Philip James and your sale was so successful! All the best, we look forward to working with you again in future, if the need arises!
★★★★★ 5/5
GoogleLisa has been amazing following the sale of my property. She was always professional, responsive and always offered help.
Lisa also went the extra mile in recovering a document which I needed from the Land Registry.
She kept me fully up to date every step of the way.
Prior to the sale all staff were very courteous, professional and were on the ball when it came to viewings on my property and feedback following those. I didn't have anyone not turn up for a viewing which is down to the vetting of prospective buyers.
I received good advice and regular calls from Franca reviewing my sale throughout the whole process from the initial valuation.
Mj · 1 June 2019
Agent replied · 31 May 2023
Hi Mj, thank you for your review. We are so glad you had a great experience with Philip James and that Lisa was instrumental in that! All the best, we look forward to working with you again, should the need arise!
★★★★★ 5/5
GoogleMy first experience of Philip James Kennedy was a positive one, thanks to Kathrine. I went into the office to discuss my requirements and she was patient, attentive and demonstrated a good knowledge of the area and estate agency. She …
Howard · 22 April 2024
Agent replied · 8 June 2023
Dear Howard. Thank you for your 5 star review! We are hoping to be of assistance again in the near future.
★★★★★ 5/5
GoogleRick was incredible and I would highly recommend working with him again. He responded to all emails and phone calls and worked incredibly hard to sell our properties, especially when another key Heaton Moor estate agent wasn't even willing to try.
I think sales progression is outsourced because the service definitely slipped here. Otherwise, the best estate agency in Heaton Moor. Definitely recommend.
Thomas · 26 March 2022
Agent replied · 31 May 2023
Hi Thomas, thank you for the positive feedback and recommendation.
★★★★★ 5/5
GoogleI just wanted to say that I would recommend Philip James Kennedy. Especially Kathrine she was exceptional. She arranged our viewings with great professionalism and her constant communication was amazing.
Thanks again to all the Heaton Moor team.
Sandra · 28 March 2024
Agent replied · 8 June 2023
Hi Sandra. Thank you for your 5 star review. We are hoping to be of assistance again in the near future.
★★★★★ 5/5
GoogleThe quickest, smoothest house sale we have ever experienced it. Really refreshing to not have to chase an estate agent for anything - it was all in hand and the whole thing completed in six weeks. Amazing.
Chris · 30 October 2025
Agent replied · 29 December 2025
Dear Chris
Thank you for your fantastic feedback. We’re delighted your sale was so quick and smooth, and that our team could make the process stress-free for you.
Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleVery impressed by their excellent and professional service. Open and transparent to deal with as a buyer - wish I could say the same for some of the other agents operating in the Heatons! Special thanks to Wayne for keeping us updated at each step.
Andy · 26 March 2023
Agent replied · 31 May 2023
Thank you for your review, I will pass your comments onto Wayne and the team!
★★★★★ 5/5
GoogleFantastic team! Mark and Rick were extremely helpful throughout the whole process. We sold and bought with them during the stamp duty holiday and despite many hurdles managed to get it all through before the deadline.
Extremely happy with the service and highly recommended
Rachel · 26 March 2023
Agent replied · 31 May 2023
Thank you for your 5 star review Rachel.
★★★★★ 5/5
GoogleI've just had a very difficult house purchase. Philip James steered me through at every step and kept me updated throughout the long process. Lisa was very professional and always returned my calls. Thanks Philip James for getting me there in the end.
Liz · 26 March 2023
Agent replied · 31 May 2023
Thank you for your 5 star review!
★★★★★ 1/5
GoogleWent for a viewing on a Saturday , offered asking price as soon as I walked out ! She told me she needs to wait till monday and was told she wanted feed back of the others that viewed ! I said please inform the vendor immediately! She …
Eloise · 22 April 2025
Agent replied · 11 December 2024
Dear Eloise
We understand how frustrating and disappointing this experience must have been … More
★★★★★ 5/5
GoogleWayne and his team have been tremendous in the sale of our house. The whole team are so professional and provide great customer service.
I would recommend them, they have kept me up to date throughout and always kept me positive!
Em · 26 March 2023
Agent replied · 31 May 2023
Thank you for your 5 star review!
★★★★★ 5/5
GoogleWe bought a house in Denton and everything went as smoothly as possible. Always answered emails and phone calls promptly with any questions we had. Couldn't have asked for more really. Would recommend PJK. Thanks guys!
Michael · 31 August 2025
Agent replied · 29 December 2025
Dear Michael
Thank you so much for your kind words and recommendation. We’re delighted to … More
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