Oasis Properties Leeds reviews in Headingley

★★★★★ 2/5

Google

Very poor apart from telling you when they want something. They were pretty much useless throughout my entire tenancy, not the kind of landlord you can rely on. At the start of the year the letterboxes had the locks ripped out and they were in exactly the same state when I left. During their earliest and probably only inspection I reported a problem with the toilet directly to someone, who wrote it down and assured me it would get sorted it was 'on the list'. No one ever came, I had to fix it myself. There was another time where the downstairs fire alarm broke and was ringing constantly and incredibly loudly, it went on like that for the entire weekend with oasis essentially refusing to send anyone because it wasn't an emergency, even though the people downstairs had to leave for the weekend because they physically couldn't stand it, it was literally painful. The worst came at the end of my tenancy though, where they basically stole £120 from my deposit with no kind of explanation, the flat was in a fine condition when I left it and they didn't even bother replying to my email asking what was going on. They are 100% profit driven and barely give the tenants a second thought. The only reason I didn't give one star was because they largely leave you alone and give you fair warning before viewings and inspections but consider this review a warning - if you want a trustworthy and reliable landlord look elsewhere, although I did have a very nice flat.

Sam · 7 July 2017

★★★★★ 1/5

Google

AVOID AT ALL COSTS Property we signed for was in an abysmal state of affairs - damp in several rooms and damage to the walls and kitchen table. Back door didn't have a working lock and the lock on the front door was a joke. Despite this we were told we weren't allowed to have locks on ours doors which we duly ignored and paid for anyway - the security of the house was genuinely a cause for concern considering some neighbours were burgled almost as soon as they arrived. We had the pleasure of having the last tenants broken leftovers in the front 'garden' which featured an overgrown weed adjacent to the door to bring some life to the surrounding littered concrete. During the tenancy the estate agents were slow to respond to complaints or maintenance requests. The maintenance fellow they sent whilst pleasant made very ad hoc attempts to address issues. Mould was covered with plastic sheets and the debris from the drilling left for us to clean. He also frequented us with such delights as taking off the shower heads when resealing the disgusting showers and forgetting to put them back on as well as taking them home and painting door frames and banisters unannounced resulting in many a soiled article of clothing and hand. We were promised 32" TVs for when we moved in which arrived months late and around 15"s smaller than promised. Now we have left we've had our £2000 deposit slashed by nearly £1000 for a variety of farces such as a '£270 professional cleaning charge' despite the fact the property was left in better condition than when we arrived and that the last tenant left the property at around 3pm on the 30th and the new tenants moved in on the 1st at around 12pm. We were also charged more than £300 for "maintenance costs" which as far as I'm concerned are the responsibility of the landlord anyway... The icing on the cake was the estate agent finally declaring that we couldn't even get the much slimmer remains of our deposit until we secured a council tax exemption form for the duration of the tenancy (yes they told us this two weeks after our tenancy ended) which had never been brought up before nor had we been made aware that this was the case!! Awful service, please avoid to give me peace of mind that other people won't have to endure Oasis Properties.

John · 7 July 2016

★★★★★ 1/5

Google

I believe that the sheer incompetence of this company should be recognised publicly. Since Summer of 2023 my room has had been flooded, and remained damp. Construction Work was meant to have fixed the issues, but once again water has seeped through the carpet in my bedroom. Additional issues we have experience have included: - electrics tripping when the certain showers are turned on. - electrics tripping when the hob is switched on. - Alarm systems not working, or getting set off. I highly would not recommend renting 9 St Michaels Crescent.

Owen · 22 October 2023

★★★★★ 4/5

Google

All the staff are really helpful and friendly , gave us new carpets and sofas and repainted the whole house for us. Never had any problems with anybody working there and they go out of their way for us. Julian went out of his way for us and managed to allow us to have a dog which has made a difference to both of us. Would like to say thank you to all the staff for being so accommodating

Aimee · 7 July 2016

★★★★★ 5/5

Google

I live in a 6 bed with Oasis in Headingley and we have found them to be helpful, co-operative and obliging. There were some maintenance problems that needed attending to when we moved in in July; but these were all done very quickly and we have all been very happy in the house. I am a 3rd year and Oasis are by far the best agents we have had. I would definitely recommend.

K · 7 July 2017

★★★★★ 1/5

Trustpilot

Extremely concerning experience with Long Realty / Oasis Property Management

We are a military family living out of state and hired this company to manage and rent our home while stationed elsewhere. Because we were not physically present, clear communication, professionalism, and adherence to the contract were essential. Unfortunately, communication throughout the listing period was minimal despite repeated requests for basic updates on showings, applicant interest, and the overall status of the rental.

Shelby · 19 January 2026

★★★★★ 3/5

Google

We had to change our tenant and the whole process had been incredibly difficult with members of staff being very vague and unhelpful which meant some of the house members went in to the office to try and sort it out. A week or so later they messed up the rent collection contract again and when calling and trying to explain an employee said we’ve dealt with this a hundred times when you came in and hung up on me. I called back again and luckily got someone more helpful who realised we were right and that they had actually undercharged us a months rent and sorted this out. The whole business seems to be very unprofessional and not really know what they’re doing. Update: spoke to Danny about this situation and he was very helpful and if it was based on his responses alone would have been 5 stars.

Mervin · 6 July 2022

★★★★★ 1/5

Facebook

Be careful when renting with these if you have student finance. These con merchants do not align their payment terms to fall inline with finance payments, they then claim interest at 3% per day from the day due after 14 days. BE WARNED

Phil · 14 March 2026

★★★★★ 5/5

Trustpilot

I would like to Thank Laura and Jamie…

I would like to Thank Laura and Jamie for their help and support. I recently moved from Canberra to Brisbane and finding a rental property was such an exceptional experience they gave me a range of properties to inspect without delay and the application process was so easy! I have settled into my new home and just love the area and Brisbane

Selena · 21 June 2023

★★★★★ 5/5

Trustpilot

Would rent from them again

Instead of trying to fix the items that needed attention they simply replaced them promptly.

TK · 5 August 2026

★★★★★ 1/5

Trustpilot

Awful company sold the property whilst we were en route to it

So we had a property we were going to see today at 10am, so we obviously got up early for it, and whilst we were on the way to the property, the agents told us it had been sold. we rang them previously to confrim the viewing but no answer. apparently they had called us at 9am ONCE, but my call log shows no calls from anyone. Appalling company and agency! Terrible terrible stuff guys, don’t book with them!

Imjustbeinghonest · 20 November 2024

★★★★★ 5/5

Google

We found Oasis Properties to be very helpful and professional. We were looking for a refurbed house in Headingly for our final year at university and they were very quick in tending to our needs and found us just what we were looking for. An always helpful and reliable team on hand that we’re very quick to respond to any maintenance issues that arose during our lease. There was a lovely girl called Danielle that dealt with our enquiry from start to finish, she was very welcoming and instantly made us feel at ease. We would most definitely recommend!

Daniel · 7 July 2018

★★★★★ 5/5

Trustpilot

Fantastic friendly staff

We were 4 girls who wanted everything when looking at a house and for the 2nd year running oasis have managed to find us our perfect home. They refused to give up on us and put all their efforts and patience into finding us the perfect home. Danielle was fab at knowing instantly exactly what we wanted and could just pluck names of relevant homes off the top of her head for us. Whilst looking round the homes and being in the shop the friendly atmosphere was lovely which made house hunting enjoyable with them. Danny also refused to give up on us as he sat in the office over many days searching desperately to find us the perfect home. When signing for our perfect home Carys gave very clear instructions to what we needed to do and made the paperwork side of things simple. Lovely staff who always smile and create a friendly comfortable atmosphere which made house hunting enjoyable! Thank you oasis!!

Megan · 11 December 2016

★★★★★ 1/5

Trustpilot

Unacceptable, unprofessional waste of space

My advice to anyone renting a property in Leeds is to avoid this company at all costs. They do not care, make false promises and are only interested in your money. Students, check carefully who the landlord of the property is before putting any money down. Do not trust what they say, and do not be pressured into a property - there are loads of properties available. Shop around, check licences, certificates and previous tenant testimonies. It saves a lot of heartache and money taking your time!

Nadia · 6 October 2016

★★★★★ 1/5

Trustpilot

I lived with mould In my bedroom for 2…

I lived with mould In my bedroom for 2 years which when it would get bad, they would just come and paint over. I think that speaks for itself

Alfie · 26 March 2026

★★★★★ 5/5

Trustpilot

Brilliant, such nice staff and so helpful

We had previously looked at a few properties with other agencies and weren't really happy with anything we found, or even the help we were given from other agents. When we arrived at Oasis, Kat welcomed us straight away and instantly found out what kind of property we were looking for and what we did and didn't want. We have just signed for a property today that she showed us after falling in love with it. Kat was so lovely and helpful and was really enthusiastic about helping us find the perfect property which you don't get from many letting agents!! I would 100% recommend oasis even though we have only just signed with them today!

Natalie · 27 March 2015

★★★★★ 5/5

Google

I rented a flat with oasis for the last 2 years.I found the staff very friendly and nothing was too much trouble. My Flat was clean and well maintained. Always someone available if I had a problem. would highly recommend.

Rebecca · 7 July 2018

★★★★★ 5/5

Google

My experience in working directly with oasis was outstanding. Staff worked well together. Great customer service! Katy was great to work with! The process was easy and moved along quickly. I would recommend Oasis Properties to anyone wanting to letting property.

British · 7 July 2016

★★★★★ 1/5

Google

DO NOT USE OASIS. Paying for WiFi and TV which they refuse to deliver. Plug sockets faulty, blinds broken, wardrobes broken all which I have emailed about repairs to no response. Consistently contradicting themselves and backtracking on promises. Property was supposed to be fully redecorated when we moved in which we are paying for and still have had no word. Awful- I can'trecommend them any less.

Matthew · 7 July 2019

★★★★★ 1/5

Google

Please do not use Oasis Properties. They are full of empty promises, conveniently never written down, and will be consistently rude throughout your time dealing with them. The manager, James Rosenburg, is condescending and patronising, and has been rude to us (the tenants) on several occasions. When we first viewed the house in February, and saw the horrific state it was in, we were promised that it would be completely refurbished (from top to bottom), sadly this was only a verbal agreement, but it was the sole reason we signed the damp smelling house. We then visited the house soon after we started paying rent for the house (early July) and the house was in the same state as it was in February, we were reassured that this was because they had not had enough time to clean and repair since the previous tenants had moved out (I believe this is bad practice anyway, as we should be able to move in from the date we started paying rent). Several major issues such as the mouldy lino on the kitchen floor took months to be fixed and the majority of the issues (such as the disgusting state of the house) had not been resolved when we moved into the property on the 17th of September, even though Oasis had written notice of the issues since early July. We have had major issues in the house such as roof/wall leaks, the shower leaking through a smoke detector, the boiler breaking leaving us with no hot water or heating for several days and air trapped in our heating system creating a horrifically loud banging noise (to name but a few issues). I would never rent from them again and I have been actively encouraging others to not even contemplate renting or even looking at the properties they let.

Holly · 7 July 2017

★★★★★ 1/5

Google

Honestly the worst agents in the whole of Leeds. We signed a property with oasis during our second year of university and faced an alarming number of issues that were sorted out after months of asking if ever. These include - a rat infestation, broken boiler throughout December and January, the basement room flooding and a broken dishwasher throughout the entirety of our tenancy. To top this off they charged us ridiculous amounts for cleaning and maintenance after our tenancy was over! We felt completely ripped off by this horrendous company and if you have any sense please avoid.

Ellie · 7 July 2017

★★★★★ 1/5

Google

Absolutely terrible! They seem all good to begin with trying to rush you and sell you their properties until you sign the contract and then they are nothing to trouble! Very unorganised and they don't care about the students! We were promised to be moving into a house that would be done up and with a tv! Showers, fridges, tv, furniture and much much moe are not working and they don't seem to care! Constantly calling and waiting to see if anything will get done! I have never experienced such a bad, selfish and unprofessional company! Not even worthy of 1 star if you ask me!

Eliza · 7 July 2017

★★★★★ 5/5

Google

Despite all the reviews, I've currently got a house with oasis and they've been great!! They've been flexible in cooperating with us and have been quick to get things done. For example- we bought a tv and wanted it put on the wall so they put it up for us within a week. They've also changed other things in bedrooms such as mirrors and mattresses for us. They've even been flexible with payments when we had to wait for loans to come in. Many people only write reviews when things go wrong- so don't trust all the reviews.

Ben · 7 July 2017

★★★★★ 1/5

Google

By far the worst company I have ever dealt with. I was a tenant with them for my second year of university and regretted choosing them ever since. Upon visiting the property for the first time it became quickly apparent that we would not be able to live there for a long time, despite us already paying our rent. This went on for three months until finally they had cleaned the floors, replaced the broken furniture and fixed all the electrics. It took them weeks, sometimes months to reply to emails regarding faults with the property (of which the list was literally pages long) and standing orders for rent which were incorrectly calculated. We were on a bills-inclusive contract and still they tried to chase us down after our tenancy had ended for over a thousand pounds. I am still in the process of attempting to recover our deposit, half a month after they declared it would be returned. I've heard the same story from numerous friends who were unlucky enough to be with them last year, all still awaiting their deposits back. They are by all definitions of the word, criminals and should not be trusted. I can't encourage people enough to avoid this company, they are incompetent and crafty with everything they do. From fixing faults with their properties to underhandedly withholding tenant's money from them.

Joe · 7 July 2017