Orbit Headcorn reviews

★★★★★ 5/5

Trustpilot

Did what they came to do and did it…

Did what they came to do and did it professionally, was polite and respectful .

Angela · 12 March 2026

★★★★★ 1/5

Trustpilot

Poor contact service

Leaving a review here seems to be the only way to get a response from orbit.It's impossible to contact them from abroad as their IT blocks any access to their portal and phone system.After telling me they would contact me, they never did but I'm sure the threatening letters will keep coming.Orbit are a joke of a companyGet in touch with me please

Rob · 21 September 2024

★★★★★ 1/5

Trustpilot

MPs poo poo

One star because you have to

Anthony · 18 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

quick response, accurate and helpful

Colin · 22 May 2026

★★★★★ 5/5

Trustpilot

Donna was very supportive

Donna was very supportive. She was very empathetic to my situation and needs, making sure that I had all the help and assistance she could possibly provide. I felt like I mattered.

Sue · 11 October 2023

★★★★★ 1/5

Trustpilot

One of the most oppressive Nazi like regimes in this country

I would have given zero stars for these despots. Sadly this wasn't possible. If you don't live the way they want you to live then they make your life hell. They make up things then try and get you evicted claiming that you've breached their very vague tenancy agreement. They might even say that if a certain thing happens e.g. the fire service say there isn't a fire risk (as in my case) they will drop their action but then when the fire service do give you a clean bill of health they don't drop their action as they said they would. sadly all part of thier sadistic little games giving you hope for the future then enjoying themselves as they dash those hopes. Even more sinister when this regime knows that a person has poor health and has to suffer 8 degrees of heat during winter because they have installed inadequate heating that they say is ok!! They ought to live here for a few days in winter then say it!! Orbit should have been shut down years ago but strangely get away with murder and are allowed to continue their sadistic business. Sadly the way they are treating me at the moment could be the death of me as my health has worsened due to their treatment, they know that but just don't care.

Barry · 1 October 2023

★★★★★ 1/5

Trustpilot

Orbit is a disgrace

Writing on behalf of DIL who is a tenantShe has experienced nothing but POOR and shambolic interactions with this HA since becoming a tenant 4 years ago (mould in the previous property)Currently she has been without a working shower/wet room - a safe/adequate space to wash in for OVER A MONTH. She has physical disabilities, MH conditions and is autisticIt's been agreed by 3 workmen it needs a complete refit. It was agreed by ORBIT that this would happen.Workman turned up day and then didn't know what he was there for.Attempting (again) to get hold of Orbit to be fobbed off by an uninterested call operative - who promised (for a 2nd time that day) that someone would call back by 4pm (guess what that didn't happen)Leaving the tenant in a very distressed and stressed state.It's disgustingWhen we requested to speak to complaints it was implied (after being put on hold) that they wouldn't speak to the person (and me carer/supporting) because if we made a complaint the repair would get CANCELLED. Coercion and manipulation at it's finest.Disgusting attitude and behaviour from Orbit

Vicky · 27 September 2023

★★★★★ 1/5

Trustpilot

There was no genuine support available…

There was no genuine support available it was a tick box exercise

David · 16 October 2024

★★★★★ 1/5

Trustpilot

Orbit housing are on another planet

I had to take my landlord, Orbit housing association to court to the highest court in the land because there were stubborn and tried to charge residents for service charges that did not exist. They should be ashamed to treat senior citizens like they do, and they will be publicly shamed (again) keep an eye on your press tv and radio.a reply of sorts… Orbits nameless team got back to me with the usual “contact us “ but to late ! Keep an eye on the press and TV AND Orbit Housing will be publicly shamed AGAIN

Rob · 11 September 2023

★★★★★ 1/5

Trustpilot

So much for Family Values

I am mid-construction with orbit homes and am a dependable and formerly happy customer. However, I came to my new build site to find another builder using my power/water for what I found out was Thier entire build. I pay for the water. I was upset so I contacted OH and got no response for five days. The other builder still uses my site utilities but what I'm upset about is imo my own builder allowing me to be used outside of the scope of my contract,and our binding agreement behind my back. OH touts family values and yet due to my build being delayed charged me late fees for something out of my control( national emergency) in my opinion they have no integrity and don't honour thier contracts except to thier own advantage.Beware if you choose to build with Orbit Homes. I wish I never had.

Joshyesser · 8 September 2023

★★★★★ 2/5

Trustpilot

Better Communication Needed

The service was fine BUT I was upset by being accused of not allowing the contractor entry .I had notified the contractor ,telling them I couldn't accept the first appointment and subsequently was going to be on holiday.I made a,new appointment .When I arrived home I had letters from Orbit and the contractor threatening me with fines and court action.I was really upset

Di · 10 August 2024

★★★★★ 4/5

Trustpilot

They take more time some are in and…

They take more time some are in and out in 10

John · 20 March 2026

★★★★★ 4/5

Trustpilot

Great portal and easy to access.

Andy · 27 April 2026

★★★★★ 5/5

Trustpilot

This 5 was for the engineer who came to…

This 5 was for the engineer who came to do my gas check. However it would be a 1 for the company.

Will · 15 December 2025

★★★★★ 5/5

Trustpilot

Settling in call

So far my experience has been very good both with personal and telephone contact . I spoke with Debbie who contacted me on Friday to ask how I’m settling in. She was extremely helpful and dealt with a couple of electrical problems that I’m experiencing and offered support in other areas if required. Good customer service, very warm and welcoming.

Debbie · 22 September 2024

★★★★★ 5/5

Trustpilot

Donna was very supportive and listened

Donna was very supportive and listened. Donna assisted with sign-posting me to further support agencies and is making referrals on my behalf. Donna was very reassuring. Thank you, Donna. One of the best experiences I've ever had with Orbit

Tonya · 11 January 2023

★★★★★ 1/5

Trustpilot

Being Evicted

Me and my daughter are loosing our home through rent arrears. We have been here five years, property is in immaculate condition, grounds for eviction are rent arrears only, we have struggled since the first lockdown and covid with the cost of living. I am a single parent working three jobs, my ex partner is a high malignant narcissist emotional abuser and my son comes some weekends and holidays and occasional week days. I am trying my best as a parent physically emotionally financially but unfortunately no body seems to understand I am paying an extortionate amount of money each month but my tenancy has not been renewed and it says a court application can be applied for after the 28th August as my tenancy is up.

Victoria · 11 August 2023

★★★★★ 1/5

Trustpilot

Liars and bullies

Orbit don't like me having books. I've been a tenant for 30 years and they've decided that my having books despite them being on shelves neat and tidy, is against 'health and safety' though they were happy to let me live in only 8 degrees of heat during winter due to inadequate heating. Age concern say anything under 16 degrees leaves you at risk of hypothermia, heart attack or stroke yet Orbit are more worried about a fire that hasn't happened in the 30 years I've been here. Totally ridiculous. I made an agreement with an Orbit operative to clear some items by June 2024 but when I asked for written confirmation none was forthcoming. The operative then denied all knowledge of the agreement or conversation despite my producing an action plan which was part of the agreement. Theyve even deliberately stalled responding to complaints which delayed my approaching the Ombudsman. What a crooked organisation. Should be shut down!

Barry · 31 July 2023

★★★★★ 5/5

Trustpilot

I phoned as a new tenant

I phoned as a new tenant. I told the lady I was trying to sort benefits etc after a bereavement. She was very understanding and kind. I'm close to tears alit if the time and was dreading making the phone call. She out my mind at ease and offered help. I couldn't have asked for more. Thank you Orbit

Diane · 25 September 2024

★★★★★ 1/5

Trustpilot

Orbit behaviour is massive disggusting…

Orbit behaviour is massive disggusting not acceptable !!! They neglect discriminate race And a lot more totally from year 2022!!! I live with have in kitchen INSECT ! They not help fix sort this this today ! Obvious i cant use kitchen seams this date till today but asking to pay rent they first!!! Zero sort Complain zero reactin only more Discriminate race neglect! We massivly upset flustrated depressed dissapointment by service orbit not made!!! Totally USLESS! A is illegal someone MayCan help me take action againts them i be appriciate thank you..ps till today nothing seriously fix!!!!

Kacper · 16 July 2023

★★★★★ 5/5

Trustpilot

What made the experience great was that…

What made the experience great was that the agent was polite, respectful and had clearly come to do his job. He carried out a good check and found that a replacement part was needed. He listened to me patiently while I explained the problem concerning the thermostat. He ordered that also. My anxiety re: these visits was allayed by his manner.

S · 19 August 2024

★★★★★ 1/5

Trustpilot

Orbit homes AWFUL

Orbit homes don't get back to you.

NI · 9 April 2026

★★★★★ 1/5

Trustpilot

Pity I can't put no stars

I started my complaint on 28th Jan this year, the initial complaint was dealt with quite quickly but as I expected it was a whitewash (Orbit investigating themselves is like putting foxes in charge of the hen house. I escalated the complaint on Feb 3rd but sadly Orbit took 3 and a half months to produce a final response and only because I kept threatening them with the ombudsman and the media. Still a whitewash though so I took it to the ombudsman and am awaiting his decision. Sadly Orbit rather than wait for the ombudsman or rather the joker Andrew Fathers of Orbit has gone to the legal department of Orbit and start eviction procedures against me even though he had said we have three months to sort out the disagreement in a letter. says one thing and does another that one. Very unstable and shouldn't be in that job if he can't do it properly. I've got books all neatly on shelves but apparently Orbit don't like books but they don't live here I do and I like books. I don't tel them how to decorate their offices do I. Worse than the Nazis, as the Nazis didn't pretend that they were doing it 'for your own good' 'health and safety' while they know i'm living in 8 degrees of heat as the heating is inadequate. This company is rotten to the core and should be shut down.

Barry · 6 July 2023

★★★★★ 1/5

Trustpilot

Like talking to a brick wall

Last month a worker from MPS came to look at the floor in my wetroom. he said that it was in need of replacement, he phoned his office and he was given a date of 7th July to do the work. he then explained to his office that more than 1 day was required. the appointment was then changed to 11th and 12th july. Mitie sent me a text confirming the work will be carried out on the 7th July, which is not what was decided while the engineer was here. I have sent 3 messages to Orbit customer services to sort out the correct dates. I had no reply to the first 2 messages, so the third message I sent as a complaint. this time I got a reply promising to contact mps to sort out the correct days. guess what? again no reply.

Bob · 3 July 2023