Fox & Sons Haywards Heath reviews

★★★★★ 1/5

Trustpilot

DODGY!!!

As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!

Angry · 3 February 2020

★★★★★ 5/5

Google

Zoe from Fox and Sons has been incredibly helpful in supporting my recent sales process by frequently checking on how the legal process was progressing, and helping to facilitate the resolution of issues.

Geoff · 10 June 2025

★★★★★ 5/5

Google

We have dealt with this agent in renting our beautiful new home in Haywards Heath. I cannot illustrate enough how helpful, kind and thoughtful the entire staff are, in particular Adam Locker. We had spoken with him in reference to the property as he was dealing as the middle man with the landlord themselves. It was a complicated situation to the usual renting situation due to the nature of the landlord being a charity and helped us to get through this process smoothly. As someone with disabilities he helped a huge amount in securing the ability to keep my therapy dog in the home alongside any future aids needed in the home. Extremely helpful and I cannot recommend them and him enough. Thank you Adam, you have made us an extremely happy family.

Hayley · 26 October 2019

★★★★★ 5/5

Google

I recently used Fox & Sons for my sale and ongoing purchase. The whole team were a pleasure to deal - from viewings with Byron and Abi, to Ben’s impressive negotiating and Zoe’s relentless chasing through the chain - I was really pleased I had chosen these agents. Thanks to all the team 😊 …

L · 26 July 2024

★★★★★ 1/5

Trustpilot

Pleasant staff but I had a poor…

Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...

Jonathan · 19 August 2019

★★★★★ 1/5

Trustpilot

Harrassing phone calls

I continue to receive phone calls from the Haywards Heath branch of Fox & Sons despite having found a property 25 years ago. I periodically get phone calls asking if I'm still looking despite me begging, pleading them to take my number off their system which they keep promising to do. Last year I spoke to a Director at Brighton Branch who promised me without fail to deal with it. Today another phone call from Haywards Heath office. I haven't lived there for four years but still the calls keep coming. They couldn't care less. Perhaps they might if they read this.

Fold · 28 October 2022

★★★★★ 5/5

Google

Very good service leading to a successful sale and completion on August the 16th. We were at the top of a large chain which presented a number of hurdles for us to jump over but we got there in the end. Thanks to all involved in the Haywards Heath office.

CJG · 24 September 2024

★★★★★ 5/5

Trustpilot

Leah was very professional

Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.

Tim · 5 August 2024

★★★★★ 1/5

Trustpilot

Fox and Sons are the most incompetent…

Fox and Sons are the most incompetent letting agents in Brighton. There is a reason there is so many one star reviews on google, mostly from tenants. They care about the rich landlords, NOT the tenants. They allowed tenants to move into a property WITHOUT ensuring they had paid a deposit which is just one of the many errors made which led to a tenancy from absolute hell and a loss of £2,000. This is due to their absolute lack of care which is made worse by their extortionate fees. A word which comes up again and again in all of the 1 star reviews, INCOMPETENCE. They do not care about giving a good service let alone one that their clients deserve. Nearly half of their reviews are 1 star and this speaks volumes.

Georgia · 7 December 2018

★★★★★ 2/5

Trustpilot

Deposit hasn’t been refunded.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Elliot · 2 March 2026

★★★★★ 5/5

Trustpilot

Kemp Town branch

I can only judge Fox and Sons Kemp Town based on my own experiences of buying a property through them and then letting it.And they have proved to be excellent in both cases. Ed showed me the property and Mike helped me finance it. No unnecessary tooing and froing and the process was smooth.Renting the property was equally easy. It was rented with a month at the price they suggested it should go for. Jenna and her team have proved helpful with deliveries and suggesting builders too.All in all I'm very pleased so far.

Toby · 30 July 2018

★★★★★ 5/5

Google

I recently sold a property at Sheffield Park near Haywards Heath through Fox and Sons. Adam Gibbs and his team were excellent throughout the whole process. He and his team were professional, helpful, friendly and did everything they could to complete the sale. The promotion of our property was of a very high standard and we had an offer within a week of the house going on the market. There were a few problems , further down the chain, during the sale, and Adam and his team kept us informed throughout and worked to communicate with all parties concerned. I would recommend Fox and Sons, Haywards Heath branch every time.

Julia · 26 October 2017

★★★★★ 5/5

Trustpilot

Thank you Taila for all your hard work…

Thank you Taila for all your hard work dealing with an anxious landlady. Despite failing boilers, issues with the windows and guarantors you got it over the line. Thank for your help PJ

Pip · 13 September 2024

★★★★★ 1/5

Trustpilot

useless, data protection breach, be carful with your banking information.

I originally let a property with them last year through the st.budeaux office. They was very friendly and welcoming at first. On the day I had to pick my keys for the property, I was taken up stairs to be sold contents insurance. The sales man was good and I decided that it was a smart move.All was well up until last month. My landlord phoned me and accused me of fraud! He said he had noticed a payment leaving his account every month for insurance in my name! I said I don't have a clue what you are talking about, I bought insurance from fox and sons and it was all done with my details.Following a confusing conversation with my landlord, I phoned up fox and sons to find out they accidentally put the land lords banking details through instead of mine and they were "sorry". After moving past what can only at best be described as a blatant breach of data protection and sloppy work, I phoned up last week to get a signed copy of my tenancy agreement emailed over to me. After not receiving anything for the whole week I decided to phone up again. To my surprise they sent the email I have requested not to me but to my landlord! After explaining to the lettings manager that every incounter I have had with them has been met with huge mistakes I proceeded to ask him if thier whole team is comprised with useless muppets or if it was just him? Instead of answering the question he hung up the phone, could you believe it.After calling no him straight back he angrily told me he didn't like my tone and will hang up again if I continued to complain. Now with a chip on his shoulder he informed me that he has sent the email again. This was two hours ago and I still haven't revived anything. This has been my experience with fox and sons. Substandard at best.

Toby · 24 July 2017

★★★★★ 1/5

Trustpilot

Staff terrible at communicating…

Staff terrible at communicating resulting in huge bills. misinforming throughout the renting process about insurance policies which are a scam resulting in surprise charges. We rented a property and was told to not worry about normal wear and tear for example paint coming off in kitchen due to not being fit for purpose as not washable/ oil based (so unhygienic!). When raised to them in inspection they said it’s been kept very well and will be fine because we have insurance and we get hit with a £450 bill to repaint the whole property and ceilings and all woodwork….. This is despite us already paying £250 for the insurance in the first place which they told us covers things like normal wear and tear and explicitly told us painting would be covered and ‘not to worry!’Due to bad communication even had a house viewing at our property that they expect to come to any time and an hour after the agreed slot without just dropping a quick text or call and forced entry into the property when I was recovering from a surgery and explicitly told them not to enter without someone present to let them in. Overall terrible experience the agent can make a huge difference on your experience renting, ultimately the bad communication and lack of clarity and transparency resulted in surprise bills.

Shannon · 28 September 2024

★★★★★ 1/5

Trustpilot

The True Cowboys of UK Estate Agents

One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.

Garry · 15 June 2017

★★★★★ 5/5

Trustpilot

Right from the initial viewing Toby and…

Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.

LEWIS · 9 December 2024

★★★★★ 5/5

Google

Great agency - seamless process, great communication, quick to respond - would highly recommend.

Deborah · 11 November 2025

★★★★★ 1/5

Trustpilot

Terrible

Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.

Paul · 3 September 2024

★★★★★ 5/5

Google

Absolutely outstanding service. Professional in all ways, always there to answer any queries and questions. Adam is an exceptional estate agent and couldn’t recommend him enough. We are delighted to have found our new home managed by fox&sons.PositiveResponsiveness, Professionalism

Luke · 25 October 2020

★★★★★ 1/5

Trustpilot

Sly Fox & Sons (a warning)

We were hoping to sell our cottage asap to be in the catchment area to the hospital our disabled daughter needs for urgent, ongoing specialist treatment (currently 4 hours away).Fox & Sons listings consultant Rachel Bull came to the cottage (early evening, 2nd May) and did a thorough job (2hrs) telling us all the things Fox & Sons could/would do for us.Ms Bull said that as a highly saleable property she would set-up an 'open house' type day with a few consecutive viewings for the following Saturday (11th). Her assurances and enthusiasm gave us the confidence to sign the contract that evening (big mistake!). After the 'property description' and some photography was done... with the addition of a couple of my own shots... as Fox & Sons were "restricted to the amount of shots they could have from the photographer" (ie. didn't want the further expense).Our cottage was listed on Friday 10th May. However, nothing was set up for the 11th and the following Saturday (18th) there were only two viewings arranged... and one didn't show up! We'd asked for some amendments to the Floorplan (amended by myself in Photoshop), but we were given the excuse that "The person who does the floorplans is off sick". The floorplan never was amended... and we doubted floorplans for new listings were hindered in this way. We'd also asked a few times for a printed spec sheet, but never got one... and none of the potential purchasers had one either.Ms Bull originally told us there was a two-week "cooling off period" and with only one further viewing arranged for the tail end of the following week, we emailed her on the 10th May, to say we had indeed 'cooled off'. Ms Bull informed us that although it wasn't listed until 10th May, we signed the contract on the 2nd May... so were outside the cooling-off period, but that she would personally oversee the marketing and viewing schedule... so we agreed to give her another few weeks. We'd also noticed that the 1.2% rate we'd agreed with her, wasn't in the contract. Instead, there was a fixed rate (based on the top valuation), which would still apply if we reduced the asking price (which we later did). Assuming/hoping this was a simple admin error, Ms Bull's actual response was: "We always tell sellers to read the contract before signing". This left a very sour taste in our mouths.Fox arranged viewings of roughly one every other week, but the viewers had apparently told Fox that their primary interest was Haywards Heath itself with its town amenities (and London train link). Although only three miles from Haywards Heath, the amenities our village offers (a highly rated primary school, a couple of convenience stores and pubs, village community with village hall and green) are a different prospect from a town centre. On July 10th we informed Ms Bull that we were taking it off the market and asked for the 'For Sale' board to be collected (we'd already taken it down). Ms Bull said they'd get the board picked up, but that despite having given them the stipulated 28 days notice, the contract was still to run until 19th September (in effect 71 days notice!) with no marketing and no presence on Rightmove or Zoopla!Now, several days beyond the supposed 28 days notice period, restricting us from putting our cottage with another agent doesn't actually benefit Fox & Sons in any way. It just makes life more difficult for us...... and the 'For Sale' board still hasn't been collected!Although too late for us, local village friends had confirmed that Fox & Sons (Haywards Heath) don't have a great reputation. We've put this review on Trustpilot to help other home sellers.Martin and Letitia Green

Martin · 14 August 2024

★★★★★ 1/5

Trustpilot

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"

Visitha · 8 August 2024

★★★★★ 5/5

Google

I highly recommend Fox & Sons in Haywards Heath who have recently sold our flat. Patient, helpful, tenacious and highly professional throughout, the team are really committed to getting the best results for their customers. Thank you to the team of Byron, Ben and Zoe.

Gareth · 24 September 2024

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest

Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements. Avoid at all cost!

Pablo · 20 May 2026