Fox & Sons Haywards Heath reviews

★★★★★ 5/5

Trustpilot

Incredible service. Fast, efficient, friendly and affordable.

I have recently had the pleasure of dealing with Fox and Sons Peacehaven branch and if I could give them more than 5 stars I would.This is the first time that I have had to sell and buy a home in 20 years. I'm a single mum to 3 children under 10 so time and working to my schedule was so important to me.At the start of the process I felt completely out of my depth and had no idea where to start but they made me feel at ease straight away.The whole team at the branch have just been incredible. The process has been fast, efficient, smooth and professional. I have been kept updated at all times and everyone has been so approachable and nothing ever seemed to be too much trouble, even when I took my 3 children on a viewing.The service was so good that I even used their mortgage advisor, Jonathan, and the service provided has been incredible.I would particularly like to thank Tom and Alice for their patience and understanding especially with the amount of questions that I had. They always got back to me quickly with the answers and explained things in terms that I understood.Thank all for the work you have done for me. I would highly recommend the team and the services they provide.

Helen · 8 July 2022

★★★★★ 5/5

Google

Great experience with Fox & Sons in Haywards Heath, the team were helpful and professional throughout the process and made buying our new home straightforward. Thanks to everyone involved!

Dylan · 11 November 2025

★★★★★ 5/5

Trustpilot

Excellent & so above-professional; a breath of fresh air in estate agent-land!

Excellent - superlative even - service and help from Grace at Kemptown/Brighton Fox&Sons. Grace was super efficient, dealt with a myriad of inquiries and was always on hand and on top of everything re. an offer on a property in Kemptown.Having dealt with a lot - I mean a lot - of estate agents in Brighton - which is enjoying a property boom - I can hand on heart say that even though most are lovely - it really stands out when you have got someone who a) isn't trying to flog you something you don't want and b) who is doing their job so well - they actually look out for what you are not thinking about or seeing in the process of looking at a property to buy. It is HUGELY helpful when an estate agent is that thorough and cares about their job so much - and of course this is so conducive to you wanting to do business with them.I totally get that estate agents get cynical and jaded as they do their job year after year - it must be exhausting - but when you have someone so on the ball and preempting what you are missing, and not thinking about, it makes all the difference.Thank you Fox&Sons - and Grace in particular. An absolute pleasure to deal with and one of those rare entities - a consummate professional!Anita

TellItAsItIs · 6 June 2022

★★★★★ 5/5

Google

A thoroughly professional team who dealt superbly with a tricky sale after an acrimonious split. The sales team always went above and beyond to get matters progressing and achieved a great result all round. Special mention to the sales manager Ben Pester who helped me buy and then sell the house, and to Zoe Simmonds whose calm and professional manner eased tensions between the sellers, and reduced friction between the sellers and buyers after lengthy delays caused by one of the selling parties. I'd recommend Fox and Sons HH and would have no hesitation in using them again myself if the need arose.

Rob · 25 October 2023

★★★★★ 5/5

Google

We needed an early valuation of our property in order to make some major decisions and asked Fox & Sons, as one of a number of agencies, to provide this. The valuation was undertaken by Lily Ross-Thomas. Lily engaged with us in a friendly, thorough and professional way, giving us just what we needed. Understanding the likely price is one thing, the other is how hard or easy it is likely to be to sell, and we found Lily’s evidence-based assessment both impressive and useful. Although we are still some distance from going ahead, we would be likely to have further discussions with Fox & Sons come the time.

Kevin · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid F&S conveyancing

Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.

Phil · 16 April 2025

★★★★★ 5/5

Google

Couldn't have asked for more support from Fox and Sons in the purchase of my new home, from helping arranging my mortgage to progressing the sale they have always been on the case and responsive.

Frazerstirling · 1 September 2025

★★★★★ 5/5

Trustpilot

Excellent Lettings team lead by Duncan .

I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.

Jo · 31 March 2026

★★★★★ 5/5

Trustpilot

I went into Fox and Sons on church road…

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

Kelly · 20 July 2026

★★★★★ 5/5

Google

We have recently sold our house through Fox&Sons Haywards Heath and we are extremely pleased with the service we received from the whole team from start to finish. Ben was by far the most helpful, friendly and professional estate agent who came to value the house initially. He was very realistic in his valuation and was great when it came to the negotiations. The rest of the sales team were equally approachable and we cannot praise Gareth, the mortgage advisor, enough for his help throughout. We weren’t quite so impressed with their recommended conveyancing team, but it all worked out in the end.PositiveResponsiveness, Professionalism

Jennie · 25 October 2021

★★★★★ 5/5

Trustpilot

Juliet was so very professional yet…

Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success

Rita · 26 August 2021

★★★★★ 5/5

Trustpilot

The mortgage advisor is THE BEST!

I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!

FG · 3 August 2021

★★★★★ 5/5

Google

Fox and Son's Haywards Heath ( Zoe, Byron and Ben) All three of this members of staff help me through the process of selling my home and made it very easy and as stress free as selling could be. We highly recommend their services.

Joe · 1 April 2025

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021

★★★★★ 5/5

Google

Process of buying a house is quite stressful and everyone can have a different experience depending from so many predictable and unpredictable factors . My experience with Fox and sons (Haywards Heath team ) was very good ,not only because of the successful result but also for the honest and clear communication between all involved parties. Thanks to all team especially to Ben ,Zoe and especially to Byron .

Dimitrios · 28 January 2024

★★★★★ 1/5

Trustpilot

No stars would be more accurate

Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.

Robbie · 24 January 2021

★★★★★ 5/5

Trustpilot

A smooth, brilliant experience

I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.

Customer · 14 October 2022

★★★★★ 5/5

Google

A big thankyou to Adam Locker in rentals for always being so pleasant, helpful and above all extremely professional while guiding us through the process of renting out a property in the Haywards Heath area . It didn't matter how many questions we had to ask, Adam was always very happy to assist and .explained everything fully. Adam was very proactive in finding us suitable tenants, in a relatively short space of time.. Our new tenants where equally impressed by him. Without a doubt I recommend you go and see Adam Locker in the rental department. Kindest Regards

Tracey · 25 October 2020

★★★★★ 4/5

Google

I concur with most other reviewers: the lettings service is wonderful and the sales department terrible. Adam was enormously helpful in guiding us through the process of renting a home. Some of his lettings team colleagues in other offices have been difficult and downright rude, but we've almost reached the end of our tenancy without too many mishaps. We also let the sales department know we wanted to buy a property asap. The moment we said we were cash buyers they suddenly had nothing in our price range. Despite several suitable properties appearing on their web site, we have never received a single email or phone call from them, which does rather support the contention that they will only sell to people who use their mortgage service.

C · 25 October 2020

★★★★★ 5/5

Google

Great service from start to finish. Gareth Pontin is a fantastic mortgage advisor. His relaxed, reassuring nature made him a pleasure to deal. Gareth managed the entire application process and our mortgage was approved without any problems at all. Our dealings with Ben Pester were also very positive. Despite general delays in almost every process caused by COVID-19, Ben managed to keep the vendors on board and successfully secure the sale. Ben was always available to speak on the phone and generally friendly & personable. Overall, we are extremely happy with the service received and would certainly use Fox & Sons (Haywards Heath) again in the future.PositiveResponsiveness, Quality, Professionalism

Michael · 25 October 2020

★★★★★ 5/5

Google

We recently sold our flat through Fox & Sons at Haywards Heath, and couldn't be more pleased with the service that we received from them. Ben, Louis and the team were thoroughly professional and always available throughout the sale. Louis especially was extremely helpful and dependable, and we always felt we could contact him for guidance and advice. We heartily recommend Fox & Sons. Jen & Mike

Jenny · 25 October 2022

★★★★★ 5/5

Google

What a fantastic service we received!! We would definitely recommend Lily who was so friendly, professional and knowledgeable.

David · 9 February 2024

★★★★★ 1/5

Trustpilot

Bad is not enough to define and…

Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!

Lucrezia · 16 February 2020

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026