Fox & Sons Haywards Heath reviews

★★★★★ 5/5

Google

I cannot recommend Gareth Pontin highly enough. From the very beginning, he was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process. Initially, I had been offered a mortgage with a higher interest rate, but Gareth worked hard to secure a much more competitive deal while ensuring I was able to borrow the amount I needed. His expertise and dedication made a real difference and ultimately helped me achieve my goal of purchasing my new home. Throughout the process, Gareth kept me fully informed, provided regular updates, and was always available to answer any questions I had, no matter how small. His communication was excellent, and he made what can often be a stressful experience feel much more manageable. I completed on my purchase last week and am now looking forward to enjoying my new home. I would like to thank Gareth for all his hard work, guidance, and support. If you're looking for a mortgage adviser who genuinely cares about his clients and goes the extra mile, I would highly recommend Gareth.

Agatha · 11 July 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I cannot recommend Gareth highly enough. From start to finish, he was incredibly helpful, professional, and always willing to go the extra mile to help us secure our mortgage. As first-time buyers, the whole process felt quite daunting, but Gareth was always on hand to answer any questions, explain everything clearly, and keep us updated every step of the way. His knowledge and dedication gave us complete confidence throughout the process. Nothing ever seemed too much trouble for him, and his commitment to helping us achieve our goal of getting a mortgage was outstanding. Thanks to Gareth’s hard work and support, the entire experience was far smoother and less stressful than we expected. If you’re looking for a mortgage advisor who genuinely cares about his clients and works tirelessly to get the best outcome, Gareth is the person to speak to. Thank you again for all your help!

Alfie · 11 July 2026

★★★★★ 5/5

Google

Highly recommend Gareth Pontin, who helped make buying our first home feel so much less daunting! We initially went to Gareth with no idea whether we’d even be able to get a mortgage, due to one of us being on a VISA. Gareth was able to access a wide range of lenders that we wouldn’t have been able to approach ourselves, and he made the whole process feel much more straightforward. Our purchase took longer than expected, but Gareth was able to secure us a new mortgage deal during the process. This meant our interest rate actually decreased, which was a fantastic result! He also helped us arrange our buildings and life insurance, making the whole process much easier. We had a really great experience and would highly recommend Gareth to anyone looking to buy their first home or remortgage. Thank you, Gareth!

Lauren · 4 October 2026

★★★★★ 5/5

Google

I used the Haywards Heath branch to sell my flat in Ardingly. I dealt with Ben, Byron and Zoe at different times. The team were all fantastic and despite a number of difficulties with solicitors, they provided key help and support in moving things on. In particular towards the end, Zoe was fantastic in keeping on top of solicitors and pushing at every step of the way. I was kept up to date at every step of the way. I can't recommend Fox and Sons strongly enough. They were brilliant.

Dan · 11 February 2026

★★★★★ 5/5

Google

Byron understood our requirements from the beginning, and although we weren’t in a position to proceed with the first 2 properties he showed us, he kindly kept us up to date with their progress. He then showed us properties which suited us, but weren’t quite right for me, unfortunately I’m very picky! Byron did everything he could to help us in our search, so thank you Byron for your help, it was very much appreciated

Lesley · 11 March 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

I’ve used Gareth Pontin at Fox & Sons in Haywards Heath for mortgage advice over many years and have always found him to be professional, attentive, and genuinely helpful. Gareth consistently works hard to find the best mortgage deals and associated products for my needs, taking the time to explain every option clearly and guide me through each step of the process. His knowledge, patience, and commitment make what can often be a stressful process simple and straightforward. I wouldn’t hesitate to recommend Gareth to anyone looking for expert mortgage advice.

Jason · 11 November 2025

★★★★★ 5/5

Google

We recently sold our property through Fox and sons Haywards Heath branch. They are very professional, supportive and communicate very well throughout our journey. Special mention to Kieran, Ben and Zoe. My husband and I are really grateful for the service they provided. We wish all best for their business.

Sherly · 11 July 2026

★★★★★ 5/5

Google

Byron, Zoe and the team were fantastic helping us buy our home in Haywards Heath. Very much appreciated the many viewings they facilitated especially at the weekends when suited us best. The team was helpful and responsive at every step of the way. Highly recommend!

Rob · 11 August 2026

★★★★★ 5/5

Google

Went into the branch to give details and interest in buying a property, I Spoke with Byron who covered all aspects of my requirements and details and found a number of properties that met my needs, these where then turned into viewings, the property’s selected were exactly what I was looking for and each had a thorough explanation and walkthrough, Byron was easy to talk too and work with had great communication after this process keeping me up dated on negotiations when making an offer.

Joe · 22 October 2025

★★★★★ 5/5

Google

My experiance with Fox & Sons Haywards Heath was spectacular, from initially viewing properties to being convinced to see Gareth for mortgage advice I cannot recommend more as a first time buyer. Gareth was able to increase our mortgage loan amount to an amount we could seriously consider getting on the property ladder, he was always replying to our small questions and supporting us. After going to multiple estate agents and mortgage brokers, we got the total package at a better rate! I will look to use again when we sell!

Callum · 11 October 2025

★★★★★ 5/5

Google

Smooth, Professional, and Friendly Service I recently completed a purchase of a property and I must say it was an incredibly smooth and stress-free experience, all thanks to the fantastic team, especially Gareth and Zoe. From start to finish, both Gareth and Zoe were professional, approachable, and consistently helpful. Their clear communication, prompt responses, and attention to detail made the entire process so much easier. They were always one step ahead, ensuring everything ran smoothly and on time. It’s been a real pleasure liaising with them, and I genuinely appreciate the effort they put in to make the journey so seamless. I highly recommend their services to anyone buying or selling in the area. Thank you again, Gareth and Zoe, you’ve been brilliant!

Fobi · 11 October 2025

★★★★★ 5/5

Google

My experience with Fox and Sons from the beginning has been as easy going as it possibly could be. As a first time buyer it’s always daunting going into it blindly, but even from the first viewing of the property, they made sure I could view it on a day convenient for me, even when their agents were fully booked on a Saturday and I was shown round by the owner. They have been keeping me updated throughout the process with pretty much weekly communications and always replying to any queries I had promptly (special thanks to Ben and Zoe) as a whole, this has been such a positive experience for me. 10/10 would recommend.

Bella · 11 October 2025

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

Made to be a Stress free process! We are delighted with the care we received throughout buying our first home. Byron was great from the start, and extremely helpful each time we went to view the property. Zoe was amazing throughout and went above and beyond to make the process as easy as possible for us. Zoe was more than happy to explain each step, and answer any questions we had! 10/10 service.

Millie · 11 December 2025

★★★★★ 5/5

Google

I recently sold a house through Fox & Sons and had such a positive experience. Byrone and Zoe were fantastic from start to finish, friendly, professional, and always on hand to help. They made the whole process as smooth and stress-free as possible, keeping me informed every step of the way. I’m really grateful for their support and would highly recommend Fox & Sons to anyone looking to sell their home.

Justine · 11 December 2025

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

Thank you for the team at Fox & Sons for the sale and purchase for our house and especially Zoe for all her hard work the most definitely jewel in you branch

Dave · 20 September 2026

★★★★★ 5/5

Google

Olivia Rennie the Lettings Negotiator at Fox & Sons, Haywards Heath, who handled my letting bid is one of a kind. She is so magical and fantastic with her approach and methodology. I am so very happy with the service she rendered. I’ve had really bad experiences with other letting agents from other companies, but Olivia has undoubtedly etched Fox & Sons Haywards Heath with gold in my heart. If I’m allowed, I’ll go on and with the adulations…. If you’d ever need quality service and tenant satisfaction with lettings/rent, Olivia Rennie of Fox & Sons, Haywards Heath is the way to go!!!

Chidozie · 4 July 2025

★★★★★ 5/5

Google

Very professional, extremely helpful, strong communication and responsive, particularly Zoe , who was my main contact. She was very proactive and definitely moved things along much quicker by coordinating with both parties and their solicitors. Highly recommend.

S · 11 July 2026

★★★★★ 5/5

Google

Wow - fox and sons were great when we were buying! Zoe was a pleasure to liaise with and happy to help with any queries - a great person to have in our corner as a go between to other parties in the process. The in house mortgage advisor Gareth was brilliant - incredibly knowledgeable and helpful especially to us as first time buys in our early 20s without a clue about lots of important details. Honestly anyone we came across in the Haywards Heath branch was friendly and helpful - a great team. Thank you for making our purchase a reality!

Sophie · 7 June 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling and disgraceful…

Absolutely appalling and disgraceful service from Fox & Sons Lettings. Morgan Wilde (Crawley branch) and Olivia Rennie (Haywards Heath branch) completely failed in their duties while I was paying full management fee. They left my property vacant for over five months on purpose, ignoring at least two eligible tenants who submitted enquiries - both never received any response. On top of that, they kept presenting me with tenants who were completely unsuitable for the flat, people without jobs. This shows a shocking disregard for my property and finances. I had to constantly chase them to carry out even basic management duties, and their excuses were pathetic. Their negligence, unprofessionalism, and complete lack of accountability cost me thousands in lost rent. I had to constantly chase them to do even the most basic management tasks, and their excuses were pathetic. When I went to another agent, my flat was rented in less than 48 hours - proof of their incompetence and negligence. I strongly advise anyone not to deal with Fox & Sons letting department, especially Morgan Wilde at Crawley and Olivia Rennie at Haywards Heath. They’re disgusting, dishonest, and their behaviour utterly unacceptable. I am taking this further and I will not rest until I get a proper explanation and resolution. Shame on you Morgan Wilde and know that your dishonesty and dirty play will cost you in life.

Gomez · 20 March 2026

★★★★★ 5/5

Google

Thank you much to the team at Fox and Sons , from our first viewing of our property with Byron who was polite ,informative about the property but just let us view in peace , no hard sell.Then from there I have been dealing with Zoe , who has been chasing solicitors when needed , forwarding on emails from my vendor just generally keeping on top of the progression which has led to exchanged contracts today . Would not hesitate to recommend Fox and Sons to family & friends

Nicola · 11 July 2026

★★★★★ 5/5

Google

We’ve recently had the pleasure of buying and selling through Haywards Heath Fox and Sons and can highly recommend them and wouldn't hesitate to use again in the future. Throughout each of the different stages we dealt with Byron, Ben, Gareth and Zoe and found them all to be very professional, knowledgeable, friendly and all work great together as a team, making the whole experience as seamless and stress free as possible, Many thanks. Grant&Claire

Claire · 18 June 2025