Fox & Sons Haywards Heath reviews

★★★★★ 1/5

Trustpilot

Fox & Sons Crawley - Horrendous

What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.

Lorretta · 4 March 2017

★★★★★ 1/5

Google

We found a property to rent through Fox & Sons. After signing the paperwork, the text "TAKEN AS SEEN" was added to the agents copy without our permission or knowledge (this was only discovered during a routine subject access request). When we complained in branch we were redirected to complain by email, even though their complaints procedure stateed that a complaint could be accepted in branch. If possible, avoid using Fox & Sons or other Sequence UK brands.

Benjamin · 26 October 2018

★★★★★ 5/5

Trustpilot

Fox and sons recently sold a small…

Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team

M · 13 August 2021

★★★★★ 5/5

Trustpilot

12 out of 10.Steven Rogers met us in…

12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need

Richard · 26 October 2023

★★★★★ 5/5

Google

Chloe was extremely helpful and efficient in finding a new tenant and completing all the paperwork. Many thanks

Adrian · 25 October 2021

★★★★★ 5/5

Google

Can thoroughly recommend. A huge thank you to Ben and the team who have been very professional and efficient in seeing my recent sale through to completion.

Tracey · 10 February 2019

★★★★★ 5/5

Trustpilot

Steve and Tom were so helpful with the…

Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend

J · 8 February 2021

★★★★★ 5/5

Google

After 3 years of trying to sell property and having tried 2 well established local estate agents, we had given up and took our property off the market. Ben - the manager of the Haywards Heath office said give us a try. We gave them a try and on the first couple that viewed our property and made an offer, which resulted in us buying our dream property. James Landucci-Harmey

James · 25 October 2020

★★★★★ 1/5

Trustpilot

Estate agents living up to there bad name

Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only

Carly · 6 April 2021

★★★★★ 1/5

Trustpilot

The worst Agency I have tried…

The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise it!They never told me about the matter and I am left without my deposit with them stating that they can't help in any way!

Aly · 27 July 2019

★★★★★ 5/5

Trustpilot

Fantastic experience with Fox and Sons…

Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively

Michael · 1 October 2020

★★★★★ 5/5

Google

They are very loyal and eager to help you

Macangie · 9 January 2024

★★★★★ 5/5

Trustpilot

Callum was brilliant and did a great…

Callum was brilliant and did a great job selling my house

M · 10 June 2022

★★★★★ 5/5

Google

The financial advisor Gareth Pointon was always professional efficient and freindly during the process of buying our property, which went on for many months.

Julie · 26 October 2018

★★★★★ 5/5

Google

We recently rented a flat in Haywards Heath through Fox & Sons and had a very positive experience. Adam Locker, the Lettings Negotiator who expertly guided us through the whole process, was extremely helpful and professional when it came to arranging viewings, completing the paperwork, and answering all of our many questions. For anyone looking to rent a place in HH, I'd definitely recommend you go and speak to him!

Chris · 26 October 2019

★★★★★ 4/5

Trustpilot

We got there in the end after some too…

We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons

Mr · 19 July 2024

★★★★★ 5/5

Google

Deal with Adam Locker, 100% professional and courteous....nice experience and I would use him every time! Thanks Adam

Ned · 25 October 2020

★★★★★ 5/5

Google

Thank you Adam for your help, i'm very pleased with the service you provided.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 25 October 2020

★★★★★ 1/5

Trustpilot

Bad customer service

Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.

A · 4 April 2024

★★★★★ 1/5

Trustpilot

Apparently fox & sons would like to…

Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.

Anita · 13 September 2023

★★★★★ 1/5

Trustpilot

Communication was awful!!!

Communication was awful!!!!

No · 20 June 2025

★★★★★ 5/5

Google

They have a very friendly, thorough and helpful team. They're customer orientated and very conscientious. Although I didn't go through with the rental contract in the end for personal reasons, I felt like our needs and expectations were well understood, as well as well communicated to the prospective landlord. When I do look to rent somewhere, I know Fox and Sons will be the first people I contact.

Sam · 26 October 2018

★★★★★ 1/5

Trustpilot

Very poor service

They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.

Marina · 17 April 2022

★★★★★ 1/5

Trustpilot

Stop calling me, I have told you every time to remove me from your database.

Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.

Karen · 17 November 2022