Fox and Sons Lettings Haywards Heath reviews

★★★★★ 5/5

Google

We have dealt with this agent in renting our beautiful new home in Haywards Heath. I cannot illustrate enough how helpful, kind and thoughtful the entire staff are, in particular Adam Locker. We had spoken with him in reference to the property as he was dealing as the middle man with the landlord themselves. It was a complicated situation to the usual renting situation due to the nature of the landlord being a charity and helped us to get through this process smoothly. As someone with disabilities he helped a huge amount in securing the ability to keep my therapy dog in the home alongside any future aids needed in the home. Extremely helpful and I cannot recommend them and him enough. Thank you Adam, you have made us an extremely happy family.

Hayley · 14 June 2020

★★★★★ 5/5

Google

A big thankyou to Adam Locker in rentals for always being so pleasant, helpful and above all extremely professional while guiding us through the process of renting out a property in the Haywards Heath area . It didn't matter how many questions we had to ask, Adam was always very happy to assist and .explained everything fully. Adam was very proactive in finding us suitable tenants, in a relatively short space of time.. Our new tenants where equally impressed by him. Without a doubt I recommend you go and see Adam Locker in the rental department. Kindest Regards

Tracey · 14 June 2020

★★★★★ 4/5

Google

I concur with most other reviewers: the lettings service is wonderful and the sales department terrible. Adam was enormously helpful in guiding us through the process of renting a home. Some of his lettings team colleagues in other offices have been difficult and downright rude, but we've almost reached the end of our tenancy without too many mishaps. We also let the sales department know we wanted to buy a property asap. The moment we said we were cash buyers they suddenly had nothing in our price range. Despite several suitable properties appearing on their web site, we have never received a single email or phone call from them, which does rather support the contention that they will only sell to people who use their mortgage service.

C · 14 June 2020

★★★★★ 2/5

Trustpilot

My Fox & Sons experience was not great.

I used Fox & Sons at 13 The Parade, Minehead, Somerset for their Tenant Find service. I thought I was choosing a local company and supporting the local economy. I was wrong. They are controlled by an organisation called ‘Sequence UK Ltd.’ After having had problems I checked Trustpilot to find 97% of the reviews for Sequence are one star Bad.The staff at the Fox & Sons were generally pleasant and mostly helpful but so much of the paperwork and processes were apparently completely out of their control. Information feeds into ‘Sequence’, that faceless unresponsive company. Sequence emailed me a copy of the proposed Tenancy Agreement to review and sign, but I wanted an unfair clause removed which would have forced the new tenant to switch to a utilities company rated 35 out of 37 in a Which? survey. I assume ‘Sequence’ would have got a commission for the referral? I was told that removing it would need approval of a Director? It took over 2 weeks to make the change and every day they sent another email with the same Tenancy Agreement, telling me I had to sign it. They ignored all my efforts to try to stop this barrage. It was getting too be a harassment. Staff at the shop just accepted that this was the way things were and could do nothing about it? Neither Fox & Sons or Sequence told me when the amendment had been made. The only way to pick it up was to every day trawl through the draft contract they demanded I sign. Utterly hopeless communication!The Tenant Deposit retention service included in their t&c’s are another sneaky thing to be aware of. They keep the deposit cash and you have to pay the annual insurance fee of over £50 for the privilege. A lot of the bad reviews are about Sequence taking months to return deposit money. I had my own DPS (Deposit Protection Service) account (free) and gave them the reference number but Fox & Sons much later said they would not get involved as I was not using their service. Surely this is part of what I am paying for? I had to sort it out with the new tenant myself. Not impressed.I paid them over £200 for a check-in report to be done. I’ll save myself half this next time and arrange it myself. The report included meter readings but nothing was done to update the utility company with this information. Agents I have used previously have always done so as part of the process. It took a week and various phone calls and emails to get them to pay the balance of the Tenants first month rent to me. Delayed apparently by having to go through Sequence process.My Fox & Sons experience was not great. Mostly good for their direct involvement and pretty appalling when Sequence were involved. I’ll try another agent next time.

Mr · 25 April 2020

★★★★★ 1/5

Trustpilot

I do not recommend Fox & Sons

The Hove office handled my mortgage four years ago. I had to pay a fee which I was told told was a lifetime fee for future services.The original agent I dealt with did an excellent job but has since left so I was left with Jack who called to remind me of my re-mortgage and incorrectly deduced that it was due a year earlier than it was. No matter, fast forward to this year and I'm told I need to download an identity/security app, Credas, send a bunch of paperwork and payslips in order to get my mortgage going.A couple of days later. he says there will be a delay because my name, Francis, brought up questions. *Shrug*Having heard nothing for a few days, I sent a reminder asking for updates. I got an email back saying due to "certain circumstances, they were unable to find a lender and they could no longer help"No explanation, no further feedback. That "lifetime fee" I paid sure came in handy eh?I wouldn't use F&S again if they paid me.

Frank · 5 December 2024

★★★★★ 1/5

Trustpilot

Fox and sons Taunton Estate agency

My review is based on a potential buyer of a property that Fox and sons in Taunton that are currently advertising. I intially phoned up to show interest in 45 Nicols Place, Cotford-st-Luke and spoke to Isabel who asked various questions and booked us a viewing, which I had a text confirmation for. The day before the viewing I received a text to say that our booking was cancelled, I phoned the office and spoke to a guy who said I'm just back from a day off and it was me by mistake I will reinstate the booking. We viewed the house and was greeted by Joein who explained that he is filling in and that he will answer as much as he could, where I explained I had a lot of questions. He showed us around, but couldn't answer most of our questions, lacked enthusiam and we came away deflated. I phoned the office to put in a offer, which Joein promised to phone me back before 12:45pm on the Saturday, but didn't. I then chased the office, which took a total of 9 calls until someone answered, which was Lewis, who explained he was on his own. I asked for Joein, but I was told by Lewis that he was finished for the day, so the promised phone call was false promises. Lewis put the offer over to the vendor who then rejected this and we forward another offer, which was now handled by Isabel on the following Monday. As we had spoken to 3 people in the estate agency I had to repeat myself on numerous times which I had told Joein. They have no personal service, don't listen and you find yourself explaining your situation over and over again because they either don't write things down or because your dealing with various people they don't liaise the information over to the next person. The final offers that we placed for the property were dealt with Isabel, who I can say was polite, but after a further two offers were rejected I was told that another potential buyer had put in a higher offer. I asked what that offer was to be told data protection comes in force and that she couldn't tell me? I'm not asking for personal details, only the offer on the table. We were then told that the vendor is going with the other buyers and that they were in a better position even though we had a cash buyer on our property, completing in 2-3 weeks and we were ready to go? It felt like a game of cat and mouse with the offers, they have no care for potential buyers and only care about their vendor the seller and getting as much commission as they can. Buying a home should be exciting and Fox and sons just ruined our whole experience. I shall not deal with this shambles of a company ever again and should of read Fox and sons trust pilots reviews before I even considered picking up the phone!

Callum · 25 February 2020

★★★★★ 1/5

Trustpilot

Bad is not enough to define and…

Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!

Lucrezia · 16 February 2020

★★★★★ 1/5

Trustpilot

DODGY!!!

As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!

Angry · 3 February 2020

★★★★★ 5/5

Trustpilot

A great service and advice

I bought a couple of property from Eastbourne branchSteve (the BIG guy) dealt with all the sales hiccups I really impressed with his skills set and ability to solve any issues also Tom was helpful tooI very highly recommend this branch and will deal againthanks, guys

Hasan · 22 September 2020

★★★★★ 1/5

Trustpilot

Brighton Lewes Rd branch. Avoid!

Awful. Enthusiastic and charming to get your business then incompetent throughout the whole sale. Weeks without viewings. Phone calls and requests never returned, lack of communication between buyer and myself, Darren was always "on the phone" or "just gone out" when I needed to talk. He even admitted to being lax on requesting important information from my buyers, taking four weeks to get feedback. Staff in office were polite but clueless. I eventually had to be my own estate agent to get my sale through by acquiring my buyers number and working with them and solicitors. Only interested in money..

Caroline · 1 February 2020

★★★★★ 5/5

Trustpilot

Tara at fox and sons in worthing

Tara at fox and sons in Worthing has been amazing from start to finish She is very knowledgeable and provided me with an excellent service when choosing my mortgage.Highly recommend Chaweewan

Wan · 14 December 2024

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026

★★★★★ 2/5

Trustpilot

Fox and Sons, Bognor Regis

Fox and Sons, Bognor Regis are just not up to the jobThey are full of promises to sell your property within 6 weeks etc but once you have signed the four month contract the reality is they probably aren’t up to selling your property and you can’t get out of the contract.I lost confidence in them after a series of let downs. A sale fell through, communication was slow and inadequate. Following an offer being withdrawn, a number of days went by before my details appeared correctly online without showing sold STC. I often had to chase queries not responded to, viewing feedback and offer negotiations which I believe were not handled efficiently. Viewings got cancelled, and for some that did take place I received no feedback at all. A friend emailed them asking for details and a viewing and they responded with no offer of a viewing, and neither did they chase it up. Marketing was poor, and photos and presentation very amateur. I even had to ask them to use some of my photos instead of theirs and I rewrote the property details for them. I contacted the Area Director twice to express my disappointment and dissatisfaction, and requested I be released from their contract so I could try another estate agent and have a better chance to sell. This was refused. Needless to say, Fox and Sons did not sell my property.

Jo · 3 September 2019

★★★★★ 5/5

Trustpilot

I first found Fox+Sons late one day

I first found Fox+Sons late one day, when I phoned around all the lettings agents in Plymouth. Laura Bradley was the only agent still answering, working late, still open for business and that says it all really. I signed up there and then because I was so impressed. She has a 'can do' attitude to every question, and is well experienced in her job. She has a great team, and they work hard and efficiently to provide a great lettings service.

Caro · 26 August 2019

★★★★★ 1/5

Trustpilot

Pleasant staff but I had a poor…

Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...

Jonathan · 19 August 2019

★★★★★ 5/5

Google

I recently used Fox & Sons for my sale and ongoing purchase. The whole team were a pleasure to deal - from viewings with Byron and Abi, to Ben’s impressive negotiating and Zoe’s relentless chasing through the chain - I was really pleased I had chosen these agents. Thanks to all the team 😊 …

L · 25 July 2024

★★★★★ 1/5

Trustpilot

Harrassing phone calls

I continue to receive phone calls from the Haywards Heath branch of Fox & Sons despite having found a property 25 years ago. I periodically get phone calls asking if I'm still looking despite me begging, pleading them to take my number off their system which they keep promising to do. Last year I spoke to a Director at Brighton Branch who promised me without fail to deal with it. Today another phone call from Haywards Heath office. I haven't lived there for four years but still the calls keep coming. They couldn't care less. Perhaps they might if they read this.

Fold · 28 October 2022

★★★★★ 5/5

Trustpilot

Saltash

Kate and Tom in Saltash Branch were amazing. They did everything they could to get me into a property with such short notice. They answered all my questions, not right away as I know they are busy but they always got back to me. Would recommend them to anyone looking for a property in the area.

Gregg · 14 July 2023

★★★★★ 5/5

Google

We recently sold our flat through Fox & Sons at Haywards Heath, and couldn't be more pleased with the service that we received from them. Ben, Louis and the team were thoroughly professional and always available throughout the sale. Louis especially was extremely helpful and dependable, and we always felt we could contact him for guidance and advice. We heartily recommend Fox & Sons. Jen & Mike

Jenny · 14 June 2022

★★★★★ 1/5

Trustpilot

Don't use Cornfield Road, BN21

Late last year we used the Eastbourne branch based at 19 Cornfield Road, BN21 to view a property on Wallis Avenue. The property was listed at £240, 000. We are first time buyers. Peter Bushell was the person in charge of handling the offers. We offered the asking price. The pressure that we were put under to use their in house mortgage broker was ridiculous. Take no for an answer. We'd sorted out own mortgage and got a decision in principle. Still the phone calls came. 'We think it'll be really good if you use our mortgage broker.' I wish I had a recording of the conversation Peter and I had. His words were, "Daniel, we've had 12 offers on the property and you're in our top 3. You'll be number 1 if you use our mortgage broker." Is this even allowed? Never say never, but I will never sell a property, buy a property, rent a property using Fox & Sons.

DL · 1 April 2019

★★★★★ 1/5

Trustpilot

Fox and Sons are the most incompetent…

Fox and Sons are the most incompetent letting agents in Brighton. There is a reason there is so many one star reviews on google, mostly from tenants. They care about the rich landlords, NOT the tenants. They allowed tenants to move into a property WITHOUT ensuring they had paid a deposit which is just one of the many errors made which led to a tenancy from absolute hell and a loss of £2,000. This is due to their absolute lack of care which is made worse by their extortionate fees. A word which comes up again and again in all of the 1 star reviews, INCOMPETENCE. They do not care about giving a good service let alone one that their clients deserve. Nearly half of their reviews are 1 star and this speaks volumes.

Georgia · 7 December 2018

★★★★★ 5/5

Trustpilot

Leah was very professional

Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.

Tim · 5 August 2024

★★★★★ 5/5

Google

Zoe from Fox and Sons has been incredibly helpful in supporting my recent sales process by frequently checking on how the legal process was progressing, and helping to facilitate the resolution of issues.

Geoff · 16 May 2025

★★★★★ 5/5

Google

Very good service leading to a successful sale and completion on August the 16th. We were at the top of a large chain which presented a number of hurdles for us to jump over but we got there in the end. Thanks to all involved in the Haywards Heath office.

CJG · 23 September 2024