Connells Lettings reviews

★★★★★ 5/5

Google

I had a really positive experience with this estate agency, and I especially want to highlight Victoria for her outstanding customer service. From the very beginning, she was professional, responsive, and genuinely helpful. She kept me well-informed throughout the entire process and was always available to answer any questions I had. Victoria made what can often be a stressful experience feel smooth and manageable. Her friendly approach and attention to detail really stood out, and it was clear she truly cared about providing a great service. I would definitely recommend this agency to anyone looking for a reliable and supportive team, and a big thank you to Victoria for going above and beyond!

Cara · 13 April 2026

★★★★★ 5/5

Google

Beth Jones and her team at Connells were very impressive. They charged 1% which is very competitive and we secured a very fair price for our Victorian semi and were moving within 4 months. They responded quickly and were always friendly and helpful, even supporting us with contact on their days off! We are most grateful to Beth, especially for her support in what is a very stressful time in life, many thanks.

Marcus · 16 February 2026

★★★★★ 1/5

Google

Be very wary of the collaboration between Connells and IAmSold -- or indeed any collaboration between an estate agent and a 'modern style' auction house. They are motivated to sucker you into an auction because they make 4.5% in fees instead of the more typical 1.5-2.0% by the conventional selling method. Make no mistake, whatever they tell you, IAmSold is going to sell to a cash buyer, who will pay 75-80% of the market price. Im my case a property valued at £250,000 by Connells was sold by IAmSold at £186,000. Connells advertised well and got plenty of visitors but no offers. They nevertheless advised me to keep the price high for far too long. We stuck at "offers over £240,000" for months, briefly tried £230,000 then they suddenly recommended an auction. I agreed, with a reserved price of £200,000, and still hoping for around £220,000 because they were supposedly getting me the best price on offer from a lot of interested viewers. The auction did not go well. It was timed for two weeks, but no-one bid at all until the last two days. Most of the bids came in the last few minutes at just over the starting price of £180,000. IAmSold staff are motivated only by the need to make a sale. They called me on the last day of bidding and persuaded me into lowering the reserve price to the highest bid at the last minute. Foolishly I agreed. I regretted it immediately, but the IAmSold contract makes clear that verbal changes to the reserved price are binding. There was no way back. Clearly what I should have done is progressively reduce the asking price, against Connells advice, to £220,000, £210,000 and if necessary £200,000. Only then should I even have considered an auction. I still feel I probably would have got an offer around £220,000 despite talk of a 'slow market'. I feel ripped off. It feels like Connells deliberately gave me incorrect pricing advice to force me into an auction that was not in my best interests, and that IAmSold pressured me into a snap decision against my better judgement to take even lower than the reserve price that I had decided upon. I lost a lot of money. I would advise using an estate agent that does not have any vested interest in an auction house (if you can find one) and if possible take independent, pragmatic, advice on pricing, rather than optimistically clinging on to the first valuation -- which was probably pitched high to persuade you to go with that agent in the first fist place. Do not use IAmSold unless you are looking for a quick cash buyer. There is no need to go for a cash sale unless you have an unmortgageable property or a very short timescale. Fix your reserve price and do not answer the phone to them on the last day of bidding!

Andrew · 12 December 2025

★★★★★ 5/5

Google

Had a mortgage meeting with Laura and she was absolutely fantastic! This is the first time I’m purchasing a property and Laura made me feel very comfortable and explained everything throughly. She’s made me feel more confident in this process and I know I can rely on her throughout this whole process! Thank you Laura!!

Amisha · 26 March 2026

★★★★★ 5/5

Google

Thank you Carolyn Higgins at Connells in Haywards Heath for recommending I get a valuation done with your offices. I am so happy I took your advice! Beth was lovely and really put me at ease and I am so excited to put my house on with you guys! Great service and such lovely people! I highly recommend Carolyn, Connells and also Beth. Great people!

Josephine · 27 October 2025

★★★★★ 5/5

Google

Thank you so much for your help. Victoria was brilliant from the initial contact, organising the viewing and helping us with any queries along the way. Highly recommend this personable, friendly and professional team.

Brittany · 16 March 2026

★★★★★ 5/5

Google

Big thank you to Ellie for all her help so far in helping us rent our next property! Ellie is fast at responding and most helpful. We are looking forward to the next steps over the upcoming weeks 😊 …

Lauren · 26 November 2025

★★★★★ 5/5

Google

Buying a property in Haywards Heath for the first time, found a property through Connells. Beth, the manager, was our contact for the whole process from start to finish, expert service by Beth and her team even at weekends and days off. …

Michael · 16 September 2025

★★★★★ 5/5

Google

Ellie at Connells, Haywards Heath has been nothing but spectacular. She has taken on board all our feedback and has been so efficient is helping us with all of our enquiries. I would highly recommend Ellie to anyone in the Haywards Heath area

Joanna · 13 September 2025

★★★★★ 5/5

Google

A big thank you to Victoria with all her help in helping us to rent the property .Connells team 👍 …

Vashe · 16 March 2026

★★★★★ 5/5

Google

We are in the process of buying a property & would like to commend Connells & in particular Caroline Higgins for their assistance. Caroline in particular met all of our requirements, showed us properties within …

Patrick · 16 October 2025

★★★★★ 5/5

Google

Great friendly professional service provided by the Connells sales team especially Beth, she is a credit to the team, she went above and beyond to provide a great customer service experience. Thank you!

Carol · 23 July 2025

★★★★★ 5/5

Google

Thank you to Jade for making our experience in finding our new home a very smooth and easy process Nothing was to much trouble and all our questions and help with the process was dealt with efficiently and professionally

Michaela · 26 March 2025

★★★★★ 5/5

Google

Fantastic team who were very responsive and helpful. Made me feel welcomed. Harvey was very professional and somehow managed to arrange viewings to suit my requirements. Will work with them again.

Dave · 28 March 2025

★★★★★ 5/5

Google

Greg and his team in Haywards Heath have been fantastic. It’s been a complicated sale with a very difficult party involved but at every step of the process they have been professional and helpful. Thank you Greg and Steve for being so amazing! I wouldn’t hesitate to recommend your services!

Tracy · 14 March 2024

★★★★★ 5/5

Google

Adam Geal has been a valuable source of knowledge on the real estate market for me over the years offering important insight and analysis. A pleasure to deal with.

Sean · 5 August 2024

★★★★★ 5/5

Google

We have not moved home for many years, but we have decided to purchase a Bungalow for our retirement. We chose Connells as they have a good reputation. We met with Greg, and he was brilliant. He explained the whole process to us in detail and took us through the stages step by step. He was always on hand should we have any concerns or questions. Greg was reasuring and put our minds at ease during this draughting process. Great service and a big thanks to Greg and his team.

Robert · 14 June 2023

★★★★★ 5/5

Google

Adam and the team are always very helpful and great to talk to! Thank you for your expertise and knowledge - it’s appreciated!

J · 18 October 2024

★★★★★ 5/5

Google

When I moved back into the area 6 years ago, it was this branch of Connells that was the most helpful in finding me a suitable property. They just oozed competence! So when I decided to sell again, I chose Connells Haywards Heath. …

Nigel · 16 August 2025

★★★★★ 5/5

Google

I had a really positive experience with Victoria and Ellie, would definitely recommend. Professional and efficient!

Olivia · 13 April 2026

★★★★★ 5/5

Google

Purchased our new house via Connells and we just moved in yesterday! It has been great pleasure to work with Phil, he is very helpful and responsive throughout the entire purchase journey, Phil is super friendly and easy to talk to, and he was hands on and chased/updated the process for us enable the transactions went as smooth as possible, can’t recommend him enough, thank you Phil & Connells HH team!!! Really appreciated for your support!PositiveResponsiveness, Professionalism

Tyler · 27 August 2022

★★★★★ 2/5

Google

Mixed review so far, initial contact from Patrick was excellent, very professional and helpful, the follow up from their help to buy / shared ownership advisor was not so good, 3 promises of a phone call / appointment which never materialised, this was disappointing after the hard work Patrick had invested, hopefully this will improve.

Rich · 14 June 2020

★★★★★ 5/5

Google

Very good customer service.

Vijayakumar · 26 March 2026

★★★★★ 5/5

Google

Guy was extremely helpful

John · 18 October 2024