Every review we hold for the Hayes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA really positive experience from Day One!
I saw Shaw’s of London through a Google search and I’m big on Reviews - that’s my go to for everything. Tal did the initial valuation on 11th December 2025 and we completed on 16th March 2026. Dealing with property is stressful, but Kam and Tal made the process easier - regular updates and even chased the relevant parties to speed things along. Lovely human beings that look through the client’s lens. Would we use again or recommend? 100%! If you need an agent choose Shaw’s, you won’t regret it.
Manj · 19 March 2026
Agent replied · 16 April 2026
Thank you for the glowing review 🥰. Super proud to have been able to get this one pushed through smoothly and for it to be stress-free for you. It was an absolute pleasure to be able to sell your property and thank you for trusting us. …
★★★★★ 5/5
GoogleI went to Shaws following the collapse of my chain at another estate agent.
Rav and Kam were brilliant as were the whole team, In the last couple of weeks Kam worked particularly hard to get the sale through following issues with an old enforcement on my new property.
Through Kam’s hard work she got all the parties involved to agree a date to aim for which helped to speed up all the solicitors.
On the day of the move I had problems misplacing keys but again Kam was able to deal with the buyers enabling me to access the property.
My thanks to Rav and Kam for all their help throughout the process .
Douglas · 16 December 2025
Agent replied · 16 April 2026
We are pleased to hear you had a positive experience and it was a pleasure being able to get your sale and onward purchase over the line, despite a few hurdles here and there. We wish you all the best in your new home.
★★★★★ 5/5
GoogleAmazing service received from Kam Dhaliwal and Talvir Gill during the process of buying our new home. We are extremely pleased with their prompt and professional service. We would like to thank you all for helping buy our first home, you have made the journey feel easy and smooth. Would definitely recommend Shaws of London. Will be happy to use them in the future. Rosita and Denis Travasso.
Rosita · 16 November 2025
Agent replied · 16 April 2026
Congratulations Rosita and Denis on your first home. We are glad we were able to assist and be an apart of this journey with you. Thank you for trusting us and your kind words. We will you all the best in your new home.
★★★★★ 5/5
GoogleOur house-buying experience with Shaws of London was exceptionally smooth from start to finish. Kam provided outstanding support throughout, ensuring we were well informed at every stage of the process. Her professionalism, clarity, and consistent communication made the entire journey seamless. I highly recommend Shaws of London for their exemplary service. Thank you to the entire team for your excellent work.
Hawk · 16 December 2025
Agent replied · 16 April 2026
Your feedback and comments are much appreciated. Thank you for allowing us to be a part of your journey and we are glad to hear that your experience with us was seamless. It was a pleasure having you as a client and hope to be able to assist you, your family / friends in the future.
★★★★★ 1/5
GoogleI am extremely disappointed with the service from this agency. There is a property next door, managed by them, that is overcrowded and ongoing fire safety concerns. I reported the issue directly to the agent, but despite repeated notifications, no action was taken to address the situation. This lack of responsiveness and disregard for the impact on neighbouring residents reflects very poorly on their professionalism and responsibility as a letting agent
Charandeep · 10 August 2025
Agent replied · 16 April 2026
Thank you Charandeep for raising your concerns. As you are aware the agency took necessary steps/action and the landlord is aware. We do not manage the property in question however as we take all concerns raised seriously and took whatever steps we could to assist in resolving situation. We are sorry if you have felt that the agency have not taken the steps you would like to happen. We will again pass on your concerns to the landlord to deal with.
★★★★★ 5/5
GoogleGreat experience with Shaws of London! Kam and Talvir were extremely helpful, cooperative, and professional throughout the whole process. Everything was smooth and well-managed, and they kept us informed at every step. Highly recommend their service!
Hamza · 19 March 2026
Agent replied · 16 April 2026
Thank you for the glowing review. It was a pleasure getting this purchase over the line in less than 8 weeks. We wish you all the best in your new home.
★★★★★ 5/5
Googlehad an excellent experience with Shaws of London when selling my house. Their communication was outstanding, they kept me informed every step of the way, making what could have been a stressful process feel seamless. They worked hard to understand my needs and delivered exceptional customer service throughout.
Thanks to their efforts, I secured a buyer in good time, and the whole process was handled with professionalism and care. A special mention to Kam and Vik, who were both a pleasure to work with, their dedication and expertise really stood out.
I’m truly delighted with the outcome and wouldn’t hesitate to recommend Shaws of London to anyone looking for a reliable and efficient estate agent. Thank you for your fantastic work!
Mark · 24 November 2024
Agent replied · 8 December 2024
Thank you for the glowing review. We aim to provide an excellent service and we are pleased to hear that this was delivered. We will pass on your review to Kam and Vik which they will be delighted to read. Thank you for recommending our business. We wish you all the best.
★★★★★ 5/5
GoogleBought a house through them Kam and Talvir are the people you rely on most professional quick and spot on every query quick and efficient get through the whole process in just 7 weeks keep us updated along the way connected to both parties and do the needful.100% recommend to everyone if you need a professional quick and hassle free service from very 1st day contact Talvir and Kam of Shaws of London job done.Thanks once again
Shafqaat · 2 April 2026
Agent replied · 16 April 2026
It was a great pleasure getting this purchase over the line so swiftly, despite some challenges. Thank you for trusting us. Congratulations once again and we wish you all the best.
★★★★★ 5/5
GoogleGreat service from the team at Shaw's of London. A special thanks to Talvir who is certainly a powerhouse of energy and very dedicated and Kam who went out of her way to assist.
Anita · 16 December 2025
Agent replied · 16 April 2026
Thank you for the lovely review and in particular recognising the extra dedication of staff members. We appreciate all feedback and will be sharing this with the team. We wish you all the best and trust you will contact us when and if you require any further assistance.
★★★★★ 5/5
GoogleI had the pleasure of working with Vik & Kam to find a property, and I couldn’t be happier with the experience. Their professionalism, patience, and knowledge of the market made the entire process stress-free. Whether it was answering my questions or giving me advice, they were always available and supportive. I highly recommend Vik & Kam for anyone looking to buy or sell a home
L · 18 October 2024
Agent replied · 25 October 2024
Thank you for your kind words. We are pleased that your experience with Shaws of London was pleasant and stress-free. We wish you all the best.
★★★★★ 5/5
GoogleAs a first-time homebuyer, I was initially overwhelmed by the process, but Kam from Shaws of London made everything smooth and stress-free! Her professionalism, patience, and in-depth knowledge were truly invaluable. She took the time to explain every step, answer all my questions, and ensure I found the perfect home. I couldn’t have asked for a better agent! If you’re looking for someone who genuinely cares and goes above and beyond, I highly recommend Kam and Shaws of London!
Tajmeet · 23 February 2025
★★★★★ 5/5
GoogleRav was amazing all throughout the process - communication was really efficient. Overall a positive experience. Thank you guys.
Arsh · 16 November 2025
Agent replied · 16 April 2026
Thank you for your positive feedback. We are pleased that Rav delivered a service which you are happy with.
★★★★★ 5/5
GoogleI had a great experience with the agent. He was very professional, friendly, and always available to answer my questions. The whole process from viewing the property to signing the contract was handled smoothly and efficiently. I really appreciate his support and would highly recommend their services.💯 …
Aircrush · 16 March 2026
Agent replied · 16 April 2026
Thank you for the review. We are pleased that the service you received was professional and friendly and that the agent was able to answer your questions. We wish you all the best.
★★★★★ 5/5
GoogleHuge thank you to Vik Sharma and the entire team at Shaws of London. Our home sale journey came with some twists and turns but Vik was professional and tenacious on our behalf. We have used Shaws of London on previous occasions and will happily continue to do so, in the future.
PTRUS · 28 July 2024
Agent replied · 27 August 2024
Thank you for your glowing review. We are pleased that you found our services helpful and that Vik and the team at Shaws of London were able to support you through this journey.
★★★★★ 5/5
GoogleRav was amazing all throughout the process - communication was really efficient. Overall a positive experience. Thank you guys.
Yusra · 18 August 2025
Agent replied · 16 April 2026
Thank you for your review. We are pleased to hear that your experience with our agent Rav was a positive one. We will pass this on to Rav as we believe that it is important for agents to receive feedback.
★★★★★ 5/5
GoogleI wanted to express my appreciation for the time and effort Rav put into showing me the property his professionalism and thoroughness in answering all my questions made the viewing a pleasant experience. Thank you Rav!
Sumbul · 7 November 2024
Agent replied · 9 November 2024
Thank you for your review. We are pleased to read that your experience was pleasant and Rav was able to answer all your questions. We will pass your comments to Rav as we ensure that our agents are recognised for their hard work.
★★★★★ 5/5
GoogleTalvir Gill was absolutely fantastic, provided an amazing service and took great care of us!
Alex · 25 July 2025
Agent replied · 23 September 2025
Thank you for your feedback which is much appreciated. We are pleased that the service offered was of a high standard.
★★★★★ 1/5
GoogleWhere do I begin to start this review, we rented a property from them. We wish we never did…
Rental agreement was pushed through very quickly, on day of signing the incorrect contract had been printed and needed to be rectified 3 times in a 10 minute meeting- this is where alarms were raised. We asked regarding issues raised at viewing, ie we were told by Vik the Shed was going to be replaced- still hasn’t almost a year later.
We were advised at viewing that any concerns we deal with the agency directly, and given an email address which we followed however when an issue arose were met with hostility and aggressiveness from Renu. We previously dealt with Bailey and she was fantastic, but she had since left.
Their contract is not worth the paper they are written on, in their contracts talk about noise from other flats - we raised several complaints over our time at the property and was met with there is nothing they can do, we ended up having to get out the police a number of times and raised complaints with the council.
It wasn’t until we started looking for another flat that we were told by several different real estate agents they had previously rented out the flat and knew how bad the insulation was between flats and was the reason why only 6month contracts were given as most leave before then and in good faith they couldn’t keep people in their contract.
Vik does not follow their own contracts, it is clearly stated in their contract any access to the property is required to give 2 days notice, he tried to breach this on a number of occasions and then would get aggressive in phone calls and whatsapp messages., I had to block him from whatsapp after telling him this was not my method of contact.
Again contracts state funds would be returned on day of keys given back, failed to do so, and this is when they told us we had to provide evidence all bills were paid up to date- as requested by the landlord, after going back and forth I requested a copy of their complaints procedure as no where in our contract stated this was the case- again was told by Renu there isn’t one and I can just tell her..
We then called their other branch and given the complaint procedure and who to email.
We were at this point told that shaw and co do not manage the property and regarding the deposit to contact the owner, we contact his son as the owner was out of the country, we contacted his son, advised on bills and funds were returned to us in 3 days, after we have been contacting shaw and co for weeks to get this resolved
Jessica · 22 June 2020
Agent replied · 21 June 2024
We have been encouraged by Google to respond to any negative reviews, especially in those cases where the review left does not give the complete picture. It is disappointment and a shame that you felt the need to address the concerns that occurred in this matter.
It is Shaw & Co’s company policy to inform ALL tenants prior to moving into a property of the type of service agreement we hold with the Landlord for that property. In your case you were informed by Vik that the type of service agreement agreed with the Landlord was of a ‘rent collection only’ and you were therefore provided with the Landlords contact details to enable you to liaise directly with them with regards to any maintenance issues and deposit issues as Landlords hold deposits for these type of service agreements. Our records clearly show that you were aware of this as you have signed the Deposit Receipt from the Landlord which clearly states that he holds your deposit. You had also been made aware of this on number of occasions.
It is also Shaw & Co’s company policy that staff should NOT tolerate any form of abuse from either Landlords and or Tenants. Unfortunately despite Renu and Vik attempting (out of goodwill) to assist you with the issues you had, which should have been taken up directly with the Landlord, due to the tone of the conversations and email correspondence becoming abusive they were by Management to no longer liaise with you. Our staff work hard to provide a good service and are not here to tolerate any form of abuse or bullying behaviour.
You were made aware at the time of signing any documents that once notice is given to vacate the property the Agent (Vik) would be allowed to conduct viewings to find new tenants for the property and all appointments would be conducted at a suitable time for you and the Agent. It is Shaw & Co’s company policy to give tenants 24 hour written notice prior to accessing any property and Vik is aware of this. Unfortunately, he experienced great difficulty communicating with you and due to your lack of cooperation he was unable to carry out his job effectively and was only able to conduct a few viewings at the property. We are grateful that the Landlord was understanding of the difficulties Vik was facing in providing him with the service Shaw and Co provides when finding new tenants.
Though we have been encouraged by Google to respond to this review it is a shame that businesses themselves cannot rate and or leave reviews on their clients, in our case on Tenants or the Landlord. It is also a shame that negative reviews are read without hearing the complete picture. We therefore thank Google for encouraging us to respond on this occasion.
Shaw and Co go over and beyond to provide a good service to ALL clients, be it the Landlord or the Tenant. That being said, we do NOT tolerate our staff being spoken to in a rude, aggressive and racial abusive manner.
It is unfortunately that in this case due to the manner and tone of the communication this case could not have been resolved amicably. Shaw and Co wish this tenant all the best in their onward journey.
★★★★★ 5/5
GoogleI sold my property with talvir Gill and he provided brilliant service, he was there through the whole processor sale, he kept me update regularly, I'm very please with the service and I will highly recommended talvir Gill and kam dhaliwal at shows of London.
Rajwinder · 16 December 2025
Agent replied · 16 April 2026
Thank you for the positive review. We are glad to have provided you with a brilliant service. Thank you for trusting us to sell your property.
★★★★★ 5/5
GoogleI just have to say how lovely the estate agents are; they truly go above and beyond to ensure that their clients feel supported and understood in every situation. From the very beginning, they made the entire process so much easier and less stressful. I especially want to highlight Renu, who has been an absolute gem throughout my experience. Her unwavering support and guidance have been invaluable. She was always available to answer my questions and provide advice, no matter how big or small the issue was. It's rare to find someone so dedicated to their work, and I genuinely appreciate all her efforts. I can’t emphasize enough how good of an estate agent they really are, and I would highly recommend them to anyone looking for assistance in the property market. Their professionalism and kindness make all the difference!
Sara · 11 October 2024
Agent replied · 25 October 2024
Hello Sara
Thank you for your review. We will surely pass on your comments to Renu who is truly a hardworking member of the team. Wishing you all the best.
★★★★★ 5/5
GoogleKam was a dream to work with to sell my property...
Arvinder · 25 June 2025
Agent replied · 23 September 2025
Thank you for the review. We will ensure that this is passed on to Kam. All the best in your new home.
★★★★★ 5/5
GoogleOne of the best Ajency and the team, they always respond at any time. Really appreciate 😍 …
Arjun · 11 March 2025
Agent replied · 8 December 2024
Thank you for your review. We are pleased the you had a good experience with the agency.
★★★★★ 1/5
GoogleI had a terrible experience with this agent as follows.
They lied and gave me a late reply by giving me an excuse that the email was in junk box.
There is an miscommunication internally. When there was an issue, they asked me opposite things.
While I was explaining the situation, they hang up the call shouting “I AM BUSY MONDAY MORNING”.
They asked me to vacate the property immediately during this era of housing shortages in June 2023.
Will be updating when I’ve got the time.
Y · 27 July 2023
★★★★★ 5/5
GoogleFrom day one till our completion I received very grate service the help me lots with sealing my property in 4 weeks the did all great service for me I strongly recommend to all my friends and family special thanks to KAM for all your hard work you did for us much appreciated thanks 🙏 …
Shamim · 2 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
