Trusted Agent profile
★★★★★
178 reviews across 2 platforms
Bridgewater House, 866-868 Uxbridge Road, Hayes UB4 0RR
Part of Charrison Davis, see every office.
Charrison Davis's Hayes office at Bridgewater House is rated 4.6 out of 5 across 178 reviews on two platforms, including 176 Google reviews rated 4.6. The 2 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Hayes office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Chris, Mark and Michael with the sale of our property. I was kept informed on all the steps involved, from pricing the property to being kept updated of all the viewings taking place. Any aspect of the sale I needed help with the team were on hand to help which made everything go smoothly. The team at Charrison Davis, Hayes were exceptional and I would highly recommend them.
5/5
Googlechose Charrison Davis when purchasing my first property, and I honestly couldn’t have asked for a better experience. Everything about buying a home was completely new to me, but Mark took the time to clearly explain each step of the process and made sure I felt informed and confident throughout. He was patient, professional, and always available to answer questions, no matter how small. Mark is an absolute gem of a person and genuinely cares about his clients. His knowledge, guidance, and reassurance made what could have been a stressful experience feel smooth and manageable. I would highly recommend Charrison Davis, and especially Mark, to anyone looking to buy a property.
5/5
GoogleI would like to thank Mark for his excellent support throughout the sale of my property. From start to finish, the process was handled with great professionalism and clear communication. Mark guided me at every stage and ensured everything progressed right through to completion. I am very pleased with the service I received from Mark and would recommend Charrison Davis to anyone looking to buy or sell a property.
5/5
GoogleI’ve always received a professional and helpful service from staff, over the past 24 years. Chris is a valuable member of the team, who has listened and understood his clients, providing a reliable and positive experience. I would definitely recommend using Charrison Davis
5/5
Google"We were very pleased with Archie and team at Charrison Davis. Archie is very hardworking and always answered the queries asap. They brought extensive local knowledge and secured a sale. Throughout the process, they were proactive, kept us updated regularly, and made the entire experience stress-free. We highly recommend their professional and friendly service.
5/5
GoogleMark Armstrong was my estate agent, and Id like to say what a pleasure it was dealing with him. I always had answers to any questions I had.
5/5
GoogleCharrison Davis Estate Agency is very good and helpful, just bought a new house from Charrison Davis, very happy thank you Mark and all staff.
5/5
GoogleArchie has been amazing in the sale of my house, she was very professional, knowledgeable and helpful.through all stages of the sale enabling me to have as stress free a process as possible. She is a credit to Charrison Davies. Thank you Archie
5/5
GoogleThank you so much Mark . Your service was very good and I would definitely recommend it you to everyone.
5/5
GoogleCharrison Davies were great to deal with. Mark and his team did an excellent job supporting us with the sale of our home. They provided outstanding customer service throughout the entire process and kept us well informed every step of the way.
5/5
GoogleMark was very helpful throughout the process.its our dream house and he was the one very helpful through the process. Recommend Charrison Davis
5/5
GoogleThank you Mark for helping me buy my first house. You have been absolutely amazing!!!
5/5
GoogleIt was an amazing experience with Harrison Davis. Specifically thanks to Mark for your superb service .
5/5
GoogleExcellent Service! Charrison Davis provided amazing servies to us and were really helpful when it came to handling this property purchase professionally. Many thanks to Archie for being efficient, communicating well and providing amazing service!
5/5
GoogleThanks Mark for your professional support….. One of the best estate agents. Highly recommended…..
1/5
GoogleI had a really awful experience dealing with staff at this estate agent. Archie and Mark were not helpful in the process to buy a house. There was a lack of communication from them and the service we received was very impersonal. And though our bid for a property didn’t go through, the process was very stressful due to their behaviour. I will not be looking at properties through them again and wouldn’t recommend them to sell your house.
Hi Stephanie, I'm sorry you feel you've had awful experience but if your best offer is £15.000 lower than someone else’s offer there isn’t anything we can do about it , it’s the vendors decision which offer they accept and to leave a negative review because of this isn’t really fair …but we’d like to wish you luck with your property search.
5/5
GoogleHaving had a very unsuccessful 4 months with a different estate agent, we appointed Charrison Davis June 2024, for the sale of our property. From initial meeting with Chris Lenny, we immediately had viewings arranged, that week. With an offer we accepted 1st July, and will complete first week in October. Special thanks to Archie Degun, who managed the sale, from start to finish. Arche is very professional, attentive and helpful and was always on hand to advise and answer any questions. Great Service provided by the Charrison Davis team at the Kingshill avenue branch in regards to purchase of our property, would highly recommend their services. Well done!!
1/5
GoogleI marketed my property via Charrison Davis last December, which at every viewing I got a call from the agent concerned as they couldn't remember the code to get into my flat, despite them all being emailed to them! (Tiresome and tedious when you purportedly are instructing professionals). An offer was agreed in February. From there it all spiralled downwards, there appeared to be no control of the sales progression, by Charrison Davis, usually upon agreement of a sale, you give the Buyers milestones such as booking in HomeBuyers surveyors, should you opt for this, and giving them a deadline to have their solicitors instructed, mortgage survey booked in, and manage the Buyer's to ensure that a sale actually progresses, and the Buyers are serious, otherwise you re-market the property. Not with this company, 10 weeks down the line, and the Buyers did not even have a mortgage survey booked, and this was not been properly progressed and managed by the agents. Michael originally dealt with the start of the transaction, and then the transaction was passed to Mark. Mark was the most ineffective, and ineffectual, estate agent I have ever worked with, and this is coming from a Residential Property Solicitor of 13 years, who works In -House at a Estate Agency company, so am very experienced on the good, poor, agents out there, working with 50 plus different estate agents each week. It was evident that Mark did not have an idea what to do, or progress a case, or ask the right questions or the Buyer's and their broker, in respect of the mortgage offer, and he is apparently experienced agent. Mark's communication was poor, and he didn't even respond to emails for 10 days, emails asking for a new update if the Buyer had booked in a survey(surely this is a quick yes/no response), and when pushed Mark didn't know even what to ask of the Broker's or challenge them when there were contradictions in the information that was being supplied. I literally had to email a script of three basic questions for Mark to ask the Broker, to ascertain the information I needed. Needless to say, after 10 weeks of nothing being achieved, and no discernible update, and my serious concerns about the financial viability of these Buyers' to actually buy my property(Charrison Davis' key marketing skill was that they financially verify all Buyers before progressing) this evidentially was not the case. 10 weeks to establish the Buyers that they had failed their credit check and could not get a mortgage. Whilst that in itself is not Charrison Davis' fault, don't market yourself as a company that verifies Buyer's to then take 10 weeks to establish that they had failed a very simple experian credit check, and had never had a realistic prospect of getting a mortgage. This should have been established before an offer was agreed, or at the very latest within 2 weeks of an offer being agreed. What made this case frustrating was that, I was pushing Charrison Davis throughout, and they simply failed to ask the right questions, and Mark taking 10 days to get back to me (he only did so eventually as I had to get his boss Michael involved to respond to me). The time wasted because Charrison Davis did not do their basic job, was more than financial, as I had to pull out of a purchase also, and lose the Stamp Duty exemption, it was so much more meant, it meant that I couldn't relocate to be near my ill father, the whole essence of need to sell. Maybe if you don't know the conveyancing process or what an estate agent should be doing for you as Sellers, you may be happy with this company, and their lack of progression, and communication of what they ought to be. However, I did, I pushed to get communication once a week, so I did not waste my time, and that of the parties in my chain. Charrison Davis' did not do what they needed to, Mark was simply clueless, and when discussing the shortcomings of Charrison Davis' Michael said he couldn't disagree with me that they had failed to deliver what was required. If you want to sell your property, don't use these agents.NegativeResponsiveness, Professionalism
CM, Thank you for you feedback albeit somewhat misleading, You were only asked once for the entry code to the communal door after your email was sent although that is 1 too many times. An offer was agreed late February and you are correct the buyer did have financial problems, originally he wanted to purchase your property along with his partner but after approx 8 /9 weeks we were informed by their broker that the partner had failed her credit check, I appreciate the time this took was extremely frustrating however please remember many financial institutions / mortgage advisors were working with reduced staff and many were also working from home which would of course had an adverse affect on timescales. The original buyer then proceeded to try and purchase the property solely in his name and as such needed to fill out a second application form so the whole process had to be repeated, and as it transpired because he had previously been furloughed for several months his lender insisted on a lot more paperwork and also a higher deposit in order for them to consider offering him a mortgage. I understand you withdrew from the sale because it was taking so long to get this information from the mortgage broker and mortgage lender. When we make a viewing for an applicant to view a property we do financially verify them but there's only so far we can go. When we put the offer to you we told you specifically what we knew about the buyers, we told you exactly what we had been told by the buyer's financial advisor and you were perfectly aware that neither of the perspective buyers had completed a recent credit check. We also informed you on numerous occasions that it was our company policy not to send out sales memos until a survey had been arranged, this is to save the Vendor from losing any money paid to their Solicitor if the sale falls through if the buyer can't get a mortgage, I'm astounded that a property lawyer practicing for 13 years has never come across this before !! Many Solicitors and Vendors have commended us on this....You mentioned you missed out on the stamp duty exemption.....but to agree a sale on a leasehold property and have it exchange and completed within 8 weeks.. especially during a lockdown period with reduced staff is unrealistic although not impossible.. as many property Solicitors would agree. You will recall that I did contact you by phone and apologise in person that you did not receive our normal high level of service and you should have received more frequent updates from my staff and you will also recall... although you made no mention of it in your review that I made a financial payment to you towards any costs you had incurred.... Anyway i note the property is still for sale with another agent so would like to wish you luck in your continued search for a buyer.
5/5
GoogleArchie and Michael were a first class team, working to make sure our sale went as smoothly as possible, Archie conducted most of the viewings and was very helpful and knowledgeable. Michael kept me up to date on progress through to completion.
5/5
GoogleGreat service from Charrison Davis and in particular Chris Lenny who was brilliant when we were selling our family home. He kept us updated on progress and filtered out the time wasters. Would certainly recommend this company (and Chris)!
5/5
GoogleIf you are looking for an estate agent who goes above and beyond, look no further than Mark. I am writing this review because the level of service I received during my recent home purchase was nothing short of exemplary. The journey started with a viewing that Mark organized on short notice. Right away, I was impressed by his friendly demeanor and lack of "pushy" sales tactics. He allowed me the space to really get a feel for the home while being available to answer technical questions about the structure and the buying process. What really set Mark apart was his help after the offer was accepted. He stayed on top of the paperwork and was always just a phone call or email away whenever I felt anxious about the timeline. He has a unique way of making you feel like his only client, despite how busy I’m sure he is. Mark recently reached out to say it was a pleasure helping me, but truly, the pleasure was mine. He turned a complicated transaction into a successful and positive experience. For anyone feeling nervous about entering the property market, having someone like Mark in your corner makes all the difference. He is a credit to his profession and a genuinely great person to work with. I’m so grateful for his help in securing my new home and wouldn't hesitate to use his services again in the future.
5/5
GoogleMark and the team were amazing. Not only professional but I felt like I was treated like a human being not a number, which was what I needed at this time. They explained everything in detail, kept in constant contact and gave me a lot of sound advice. They took over the sale from a company I hadn’t had much joy selling my house with and turned things around quickly. Highly recommended 😊thank you. Cat
5/5
GoogleI would like to sincerely thanks Mark for his outstanding service throughout the entire process. He was professional, responsive, and incredibly helpful from start to finish.Thanks again
5/5
GoogleI had the pleasure of working with Archie, who expertly managed the entire sale of my property from start to finish. From our initial consultation to the final closing, Archie demonstrated exceptional professionalism and efficiency. Her attention to detail and proactive approach meant that I needed to do very little follow-up, as she had everything well in hand. Archie’s communication skills were outstanding; she kept me informed at every stage of the process, providing timely updates and addressing any concerns I had promptly. She handled all the negotiations and paperwork with great competence, ensuring that everything was completed accurately and on time. I was particularly impressed by her ability to anticipate potential issues and resolve them before they became problems, which significantly reduced the stress and hassle on my part. Thanks to Archie’s dedication and hard work, the entire sale process was smooth and seamless. Overall, I cannot recommend Archie highly enough. She did an amazing job managing the sale of my property, and her professionalism and commitment to excellence were truly exceptional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charrison Davis's Hayes office has 178 reviews across two platforms: 176 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Charrison Davis is rated 4.6 out of 5 across all 178 reviews, and 4.6 out of 5 on Google from 176 reviews, checked 9 October 2026.
Charrison Davis, Bridgewater House, 866-868 Uxbridge Road, Hayes UB4 0RR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
