Trusted Agent profile · Havant
★★★★★
486 reviews across 2 platforms
11 Wellington Way, Waterlooville, PO7 7ED, Havant, PO7 7ED
Mann's office in Havant, at 11 Wellington Way, is rated 3.6 out of 5 across 486 reviews on two platforms, including 257 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Mann Waterlooville Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havant.
Every review we hold for the Havant office, from every platform, shown as written. First names only.
1/5
TrustpilotI am writing to request the return of…
I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
5/5
GoogleExcellent service, always checking on the person looking for home!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExceptional services at Mann Lettings Branch in Waterlooville. All the Staff is really friendly and always helpful, especially Nicola. Would thoroughly recommend for lettings services.
1/5
TrustpilotDo not let with this agent
5/5
GoogleSales team made buying easy. After purchase was completed, the lettings team had a tenant arranged within ten days! Would recommend.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotPoor Agents - Stay Well Clear
Yes, the house was sold, but you’d expect better service when things go wrong…
5/5
GoogleWhen using Mann I was speaking to Alice. She was so great and provided lots of information very professional, responsive and overall very friendlyPositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNadine and her colleague Ebony were very helpful and professional in dealing with a property that we were taking on as tenants.
1/5
TrustpilotPaying for what
Avoid im renting a 3 bedroom house.they charge over £160 for there service.i get nothing not once has my property been checked.we have our own maintenance people thank god i have such a good tennant.i have asked luke to sort this out as feel i need a refund.you dont pay for a service and get nothing.
5/5
Trustpilotgood all round service
i have just completed the sale of my mothers bungalow.
5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful.All online flat photos are authentic. The homes are in excellent condition.Additionally, they ensure that the home is professionally cleansed prior to your move-in.Every (minor) concern I had has been resolved swiftly.Strongly endorse them
1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
5/5
GoogleSuper friendly and helpful, very responsive. Helped us move into our new place quickly and easily.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI found the lettings team to be quick, efficient, and professional. My property was let quickly, with good comms throughout, and my tenants were happy too. I couldn't really ask for more.
Hi Andy Thank you for taking the time to leave this review. It is always great to hear from happy customers. Thank you for the 5 stars as well! Kind regards, Chris
1/5
TrustpilotIf I could give them no stars I would
If I could give them no stars I would. They are a terrible company. I have been living in a rental flat with mould growing that was proven to be due to the lack of heating in the property yet they have offered no apology and didn’t care that we were freezing during the winter months
1/5
TrustpilotThis is for Mann Countrywide Ashford.
This is for Mann Countrywide Ashford.The sale price was below my instructions and I was told the purchaser was a cash buyer. This was used as a negotiating ploy against me. I was told the buyer was applying for a mortgage by another Estate Agency. Mann admitted this was the case.Be careful of fast talking salepersons.
1/5
TrustpilotWORSE THAN COVID
WORSE THAN COVIDWe have been messed around, had our time wasted, and been stone cold lied to. I've been renting in London for over 10 years and they are honestly the worst agents I have ever had the displeasure of using.Save yourself time, stress and money and avoid them.
1/5
TrustpilotTerrible service
Terrible service, broken promises, dishonest and inexperienced staff. They promised a quick sale but it took 9 months. This was without a doubt the most stressful times using an estate agent. I will never ever use them again!
1/5
TrustpilotShockingly poor administration
Shockingly poor administration, failure to do the basics on time putting pressure on clients due to incompetence. I am a large scale landlord and due to the appalling customer service they have meted out to me as a guarantorI I am moving all of my properties currently with the Countrywide Group elsewhere in UK to more competent agencies.
1/5
GoogleHad mould issues during tenancy, Mann were absolutely awful to try and get it resolved.NegativeQuality, Professionalism, Value
Hi Anthony we're really sorry to hear this. We welcome your feedback and if you would like to share your thoughts further please email us at review@countrywide.co.uk. Graham @ Customer Relations
1/5
GoogleBy far the worst ever and lie all the time I would go in full detail but don’t have the time never use them.
I am very sorry for your customer experience. It would be great to discuss your dissatisfaction in detail. If you would like to then please send us an email via review@countrywide.co.uk and we will be in touch as soon as possible. Kind Regards, Sarah
5/5
GoogleVery friendly staff and helpful. I'm happy i found the place I am in with them.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotDisgusting and stressful experience…
Disgusting and stressful experience with them
1/5
TrustpilotAfter many phone calls to manns.i was…
After many phone calls to manns.i was finally called back to be told there would be no refund the £160 + a month charge was for them to have the tenant pay the rent to them then manns to put money in my bank.they are disgusting.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Mann Waterlooville Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havant.
