Trusted Agent profile · Hastings

Fox and Sons Hastings reviews

3.8

★★★★★ Good

822 reviews across 2 platforms

33 Havelock Road, Hastings, TN34 1BE

Fox and Sons's office in Hastings, at 33 Havelock Road, is rated 3.8 out of 5 across 822 reviews on two platforms, including 396 Google reviews rated 4.5.

Google logo

4.5 / 5

396

Reviews on Google

This office

Trustpilot logo

426

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hastings office, from every platform, shown as written. First names only.

5/5

Trustpilot

Dream Team

The team at Rottingdean did a fantastic job at selling my property recently, and I can't thank them enough.From the get-go ,Robert (Harding) was'on the ball', efficient,helpful, kind and supportive, and Alex Wilson was an absolute joy - constantly cheerful and upbeat,keeping calm and steady. Between them, they worked so hard for me, providing photocopies to my solicitors at Cavendish Legal Group, and being unfailingly helpful. Anne, too, was very understanding.An outstanding team effort! Thank you so much, guys! Worth every penny! Couldn't have managed without you!

Ms · 1 June 2022

5/5

Google

We have sold our property with Fox and Sons today! Although it was a very long journey, Curtis, Toby, Dan and the whole team have been incredible. We have had great communication throughout and have been guided every step of the way with their support, knowledge and understanding. I can’t fault them! I’d recommend anyone looking to sell or buy to have them on board! Thank you so much to all of you 😄

Mrs · 16 March 2024

Agent replied · 14 June 2024

Mrs S thank you for your kind words, recommendation and fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service with great care & guidance from Alfie through the whole process

Mark · 26 March 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! It was a pleasure serving you and we are so glad that Alfie was able to provide you with excellent service and guidance throughout the process. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Avoid F&S conveyancing

Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.

Phil · 16 April 2025

5/5

Trustpilot

Fox and Sons, Best Estate Agents by far…

Fox and Sons weren’t my originally estate agents, but I’m so pleased that I asked them to help me after a run of bad luck with my original agent!The service that I received from Morgan & Annie at the Saltash Branch has been nothing but exemplary.Morgan offers help and advise all the way along the process, that in itself takes a huge pressure off knowing your in such capable hands. I have been informed of updates as and when they’ve arisen, from numerous phone conversations and letters, giving me huge confidence in them.The level of knowledge, professionalism and experience that I’ve seen from Morgan is a true credit to Fox and Sons, Morgan really has gone above and beyond to sell my house, and I really feel like I’ve been made a priority.I can honestly say after such a positive experience I will only ever be using Fox and Sons in the future.Annie has also been a breath of fresh air, she’s incredibly polite, friendly and courteous, and was in a class of her own when she showed my house to prospective buyers. Fox and Sons should be incredibly proud to have such a fantastic team.

Sarah · 23 April 2022

5/5

Google

Review for Charlie, Charlie at Fox & Sons has been unbelievably efficient and helpful. He worked so …

Art · 11 February 2026

Agent replied · 16 April 2026

Thank you for your kind words, Karen & Turel! It's always our goal to provide efficient and helpful service, and we're thrilled to hear that Charlie exceeded your expectations. We're glad he could find the best options for you and keep you updated throughout the process. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

I am not a customer but I receiving several calls a month about viewing properties I don't own I have informed them of this but the calls persist so I rate them as zero

Stephen · 16 September 2025

Agent replied · 23 September 2025

Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The mortgage broker Danielle was very helpful and kept me informed every step of the way during my purchase. She even got more than my previous broker and I would recommend her to anyone.

Leeroy · 19 August 2023

Agent replied · 14 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Alfie was really great, very professional, and very persistent in trying to help me.

Frank · 22 September 2024

Agent replied · 22 October 2024

Thank you for leaving us your superb 5* review Frank. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Fox and Sons Amesbury

I was extremely happy with the service I received from Millie Howden at Fox and Sons in Amesbury. The valuing of the house was arranged at short notice owing to my personal time restrictions. From the offset Millie was both professional and friendly throughout. She clearly explained everything regarding selling and answered my questions. When I called the office a couple of times after her visit to ask further questions she gave me the time to answer them, didn't make me feel rushed but a valued customer. A credit to her office in her whole approach.

Jess · 27 February 2022

5/5

Google

They have been great at keeping me informed about what is needed to make the purchase work including a timeline so I can manage my end. Totally professional and organised.

Fiona · 16 October 2025

Agent replied · 16 April 2026

Thank you for your positive review! We appreciate the opportunity to assist you with your purchase and strive to provide clear communication and excellent organization. It was our pleasure to work with you! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Excellent Lettings team lead by Duncan .

I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.

Jo · 31 March 2026

5/5

Trustpilot

I went into Fox and Sons on church road…

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

Kelly · 20 July 2026

5/5

Trustpilot

Excellent service given by Fox & Sons Langley branch Eastbourne East Sussex

Very response, excellent communication & were very helpful. Very special thanks to Eddy Tate for his commitment and all the help given to us especially at difficult times at the process of the purchase. He made sure that the sale went through smoothly. We can't thank enough for every thing especially for completion before the stamp duty holiday ended In June 21. We completed the purchase on the 18/6/21. We are very happy at our new home. All the very best & success to the Fox & Sons Eddy Tate & the team at the Langney Eastbourne branch.

Priyani · 28 December 2021

5/5

Google

After much searching too find a reliable trustworthy and understanding real estate and letting agency we found fox and sons Hastings all I can say is that we have nothing but good things too say about the service we have received amazing communication back and forth any problems witch we have put forward have been addressed immediately a truly amazing service. Are letting agents Alfie and Lorna have been amazing the whole way through very welcoming I can really vouch that if you’re looking for a letting agent fox’s and sons are the one for you. Thanks again Travis and Naomi

Travis · 19 August 2023

Agent replied · 14 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Excellent mortgage advice

This review is specifically about the mortgage advice we received as we didn't need an estate agent for our sale.Jamie Elvin from the Hove branch gave us incredible advice. Our circumstances were tricky and unusual - we were struggling to find a good mortgage with other online brokers and were against the clock. Jamie went above and beyond, searching for good solutions. He explained the process clearly, answered questions quickly and is clearly very knowledgeable. Thank you Jamie!

Charlotte · 30 March 2022

5/5

Trustpilot

I had a great experience with Fox and…

I had a great experience with Fox and sons (Hove Church road) they were professional and extremely helpful. Every time I have a question or was unsure about anything they were very quick to get back via email. I would recommend fox’s and sons especially as new buyers and not knowing a lot about what needed to be done and when they helped through the whole process. I used Jamie Elvin the in house mortgage adviser who was also brilliant and really easy to work with, and Keira Jarvis was also amazing and really persistent in pushing through our sale. Thanks for your help

Alex · 7 December 2021

5/5

Google

Thank you Lorna. And Alfie. You guys were great! I appreciated your professionalism and all courtesies extended. You checked all the boxes on my wish list. Continued success in your careers

Coline · 19 August 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Trustpilot

First Time Buy

I have just started the process to buy my first home, I have had fantastic service from the whole of the Gosport team, especially Gemma my mortgage advisor, she has been fantastic the whole way through, from the big details to the smaller details. I have been kept in the loop every single step and my mind is always at ease. I would strongly recommend Fox and Sons Gosport to anyone looking for a property in the area. Thank you all very much!!

Jason · 4 October 2021

5/5

Google

Very pleased with the service provided by Fox & Sons. Very professional and they only contacted me when required so didn't feel under any pressure with my sale. It all went extremely smoothly with the help of the team. Curtis was extremely polite and pleasant to deal with and did everything he could for my sale to complete successfully. Thanks to the whole team. Sharon

Sharon · 15 June 2023

1/5

Google

I'm appalled at the service I have just received from Fox and Sons. I can only imagine that our rental search is simply not worth the time and effort to them. I'm still in shock by the way I have just been spoken to on the phone (pours a gin to help). After previous pleasant conversations, it sadly goes to show how they can switch from friendly sales to ruthless business people. But at least keep consistent until we've got a contract...right?! I think we dodged a bullet. I've just shared my experience elsewhere online and quite quickly other people are talking about their negative experiences too. 'Defo avoid' and 'awful' seems to be the theme. For both rentals and sales according to others. We had a viewing booked in last week which was cancelled by them the day prior. Fair enough. We are in London but time off and travel could be rearranged. I (me not them!) called yesterday to reconfirm the viewing for today. All fine. Travel to Hastings. 1 missed call from them, call straight back. No answer. Call all morning. No answer. They have my number and can text or email. Surely they will contact if they need to rearrange again. Plus they know it's a trip especially from London. No. They simply didn't turn up all because I missed their one call and yet was told there was no one in the office to take my calls up until 1pm. Madness! I was told they tried to call me 4 times and I have no voicemail option. Which is simply not true and can easily be proved. It's a zero star review from me. Will be happy to take my business elsewhere considering the lies I've just been told before even getting to view a property with them. 'Defo avoid!'. 'Hands up if you think they'll refund our travel expenses or even read my formal complain I'll be sending'...anyone?? No...me neither.NegativeResponsiveness, Professionalism

Nicola · 27 August 2021

5/5

Google

I have viewed a lot of properties over the years and can honestly say that Dan, from Fox's Hastings office, was the most engaged, focused, and genuine property guide I have met. He truly concentrated on the matter in hand, and made a suggestion regarding my proposed remodelling of the place that I had not considered, and which I will be implementing. There was none of the false chumminess or ingratiating manner that can sometimes be present with estate agents desperate for a sale! I am now in the process of buying the property.PositiveProfessionalism

Anita · 27 August 2021

5/5

Trustpilot

Juliet was so very professional yet…

Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success

Rita · 26 August 2021

5/5

Google

When Toby said for our place he might have a buyer, We should not have worried, he wasn't a liar, It took some time, as these things do, We just hoped that it wouldn't fall through, But sale and purchase all came together, So cheers to Curtis, Toby and Foxes team for their endeavour !

Phil · 11 November 2024

Agent replied · 11 December 2024

Many thanks for the fantastic 5* review Phil. I have passed your flattering comments onto our Hastings branch. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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