Trusted Agent profile · Haslington
★★★★★
70 reviews across 1 platform
Hazelmere, Crewe Road, Haslington, CW1 5AA
Laurus Partnership Homes LLP's office in Haslington, at Hazelmere, is rated 3.0 out of 5 across 70 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Laurus Partnership Homes LLP hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haslington.
Every review we hold for the Haslington office, from every platform, shown as written. First names only.
4/5
TrustpilotA great experience with Mariann & Luis
A great experience with Mariann & Luis! They took over the process about half way through due to changes in staff and did a great job considering the circumstances. Being a first time buyer, they dealt with my endless emails and questions, making the process as smooth as possible! Thank you! :)
1/5
TrustpilotDo not buy a property from laurus homes
The most inadequate customer service. Cannot communicate as a company with each other or to customers when things go wrong. I bought my flat 5 years ago and STILL have a leaking roof which has now developed mould in my property. The roof has leaked since the day I moved in. Staff clearly think nothing is an urgent matter.
1/5
TrustpilotA joke!
I have had my property for three years and we are still living with serious defects to the property and no one has any urgency to sort it. Living here has effected my physics and mental health and it’s just laughable how it has been dealt with. Once they have your money they just don’t care. That’s the long and short of it. It doesn’t effect their lives so they will just push back to issues and problems over and over again. Seddon’s is as much to blame and Laurus. Would never recommend to anyone.
1/5
TrustpilotShocking Customer Care - Buyers Beware
When you have the cash, they have the house but the sales person is rude, condescending, clearly in the wrong job as she is stripped of 'any' customer care skills, professionalism or knowledge. You phone her to try to progress a sale only to be talked over, rushed off the phone mid sentence after 30 seconds, never get called or emailed back so you phone head office to ask for the information, as you're unable to get it from sales - they can't help either, don't return calls or emails. You eventually speak to someone, they can't help I'm afraid - they pass it back to the sales office - the sales office then rings you back and tells you you're rude because you contacted head office? Shocking, disgusting treatment of a hard working, polite and patient family. Well we will be sacking off Laurus to buy from a decent builder. Buyers beware!
1/5
TrustpilotBuyer beware
Buyer beware. What your specification and drawings show and what you get are 2 very very different things. On the specification on the website for my house it specifies a chrome towel rail in the en-suites. When I moved in I have a standard radiator. When I bought this to there attention they said they would rectify this I am still waiting 4 months on. Not even customer care can get a response from the project manager about when this will be replaced and the tiling made good. When I signed off the working drawings they stated in black and white that there would be a wood burner hearth. I was also assured this by sales. When my installers came to fit it they couldn’t as it that plaster board surround instead of fire board, no flue and no clay lining. This should have been in place as per the drawings otherwise it is just a blank space for you to do with as you want. This meant a conditional additional cost to the log burner to rectify. Jo Spate states it’s not a working chimney. I would suggest the wording gives a clear inference for its use and as such we are taking this further. The internal finish of the house is a disgrace and the trades I have in to do work such as the fire place, flooring and blinds etc have made no secret of their shock about the state of it. I have complained about an unlevel floor - this is so unlevel you can see by eye not just with a spirit level. A picture of this was taken by Jo months ago and still nothing has been done. The TP1 document is worthless - if anything I would refuse to sign a document they have no interest in enforcing. This is not isolated This is development wide. Mine and my neighbours garages are flooding and we get told ‘they don’t have to be water tight’ yes we understand some water may get in but flooding front to back is unacceptable and made worse by Laurus disregard once they have your money. This is also just the tip of the iceberg.
1/5
TrustpilotWhat an utterly disappointing…
What an utterly disappointing experience. We booked a visit last year to look at a specific house and when we turned up, the sales agent informed us the price had been increased "just because they can". This was the start of very poor customer service, from pure lies to being passed from one member of staff to another, to multiple delays, to completing but not allowed our keys for another month (not even sure that was legal..) and then moving in to a house that has such poor workmanship throughout the entire build. It's like no-one has any care whatsoever about the quality of the jobs they are carrying out.We have a list of unfinished work that was noted on the contract but 9 months later and we have given up chasing.I feel for the onsite manager, he has been incredibly nice and helpful with little things we have asked for help with but sadly we have to live in a substandard house.The paintwork is so poor, one little rub on the wall and you're through to the plasterboard.Really sloppy plumbing in the downstairs toilet, exposed plastic piping with scratches and paint splats on making it look 20 years old and not a nicely finished brand new house.The location is the saving grace and I feel Laurus think they can get away with the shoddy work because the houses are in a beautiful location.Collectively we have welcomed the board of the developers to site but they turn a blind eye.If you're considering buying a home from Laurus, save your money and heartache and spend elsewhere
1/5
TrustpilotTruly Terrible
Read the reviews. Visit the Earlsbrook site. Look closely for yourself. Don't be taken in with stories of rigorous quality checks. Our experience is there was NO quality checks at all. Likewise this is countless other people's experience.Terrible workmanship. Terrible construction. Terrible quality fixtures and fittings. Terrible service. Terrible attitude.It's almost laughable just how lazy and rubbish it all is, but sadly it's cost too many of us in terms of stress and money.The bosses should resign or be fired. No responsibility whatsoever. I hope legal action finally sorts them out.
1/5
TrustpilotA lesson learnt at Earlsbrook don’t buy Laurus!
It’s sad but true that I take comfort in the fact that everyone is experiencing the same disgraceful build quality and attitudes from Laurus. It’s certainly not an ‘exclusive club’. Done right Earlsbrook had the potential to fly off the shelves but the company seem to be completely unaware of what purchasers want and deserve when making such a purchase, especially at this price. I have experienced all mentioned in the below reviews and more. I seriously wonder how they sleep at night.
5/5
TrustpilotExcellent Customer Service
Recently moved to the Vision Skelmersdale site. Whilst the property did/does have a small snag list, we have found the customer services to be really good and supportive in getting any issues resolved. We are really happy with our property.
Dear Customer,Thank you for taking the time to leave your lovely feedback. We're so pleased to hear that you are really happy in your new Laurus Home. We will ensure that your positive feedback regarding the customer service and how supportive they were in resolving your issues.Many Thanks, Laurus Homes
1/5
TrustpilotDon’t be blinkered. JUST AWFUL.
I only wish there was lower than one star.I read the early reviews and foolishly thought things would be better by the time I’d bought. Clearly this awful company do not learn. The whole experience has been miserable. There’s so much poor quality. So much bad behaviour. For anybody considering buying, don’t be blinkered. Talk to people who’ve bought before parting with any money. It’s effected our mental health so much having to deal with this growing mess.
3/5
TrustpilotMixed feelings
I purchased their house in 2020, one of the Manchester developments. The house was already completed at the point of inquiry, one of the last ones on the already sold development. Good size (more than 100m2 for 3-bed semi-detached), timber frame construction, we had some problems with snags (we never did professional snagging, Laurus told us that they won't accept it) but most were resolved. I think other buyers had more problems with snags and were more unhappy with Laurus/developer response. We had a few problems with garden/soil (lots of water after rainfall), not so bad in our case but I know other properties suffer much more, Laurus was bouncing back with emails for over a year, in the end, they agreed to add very simple french drain (to dig a hole and fill it with gravel), some people on the development still complained as it's not enough/won't solve the problem. The estate has, unfortunately, unadopted roads and despite been freehold, we suppose to pay a monthly service fee to cover the cost of service. We've been in the house for more then a year but Laurus failed to collect the money, I am obviously happy that I didn't pay for more than a year but at the same time I wonder who is going to pay in the future in case of any problems?. We've raised the question a few times in the past (we ask them to collect the money!;) but been told that they are going to sort it out (a few months ago!) as its a new situation to them (freehold with a service charge) and nothing happen since then. Obviously no maintenance as well, apart from fixing the broken street light (it's stopped working a few times in a year, so it's not building confidence in terms of overall quality).
5/5
TrustpilotHeather
Heather helped us so much and we appreciate it. Without all the help we couldn’t of done it without her. All the staff are lovely and helpful.
Dear Colette, Thank you for taking the time to leave your feedback. We're delighted to hear that Heather and all the staff have been lovely and helpful throughout your home buying journey, we will pass on your positive feedback to the team and we wish you all the best in your new home. Many thanks, Laurus Homes
1/5
TrustpilotWhere to begin. DISSAPOINTED
Where to begin. We are a family looking to buy a new build home. We were mortgage agreed and had worked our butt's off to save a sizeable deposit. We booked an appointment to view a congleton property with Laurushomes and we were excited at the thought of moving to the area, just 10 minutes walk from my daughters school. This is a detailed walk through of what happened.Thursday 15/410.50amWe arrived for our 11am appointment. No one was there to great us at the show home.11.10amWith still no sign of a representative we called laurushomes and asked for a sit rep. They had no idea what was going on so would find out and call us back.11.30am With still no call back we decided to ring again as my daughter and dog were roasting in the car even with the windows down. They answered and stated the rep could not be found and they were trying to reach a manager.11.40I get jovial abuse from the builders working on the estate about how I'll be waiting for ever as the company is rubbish and this has happened numerous times.11.45 After one to many jibes from the builders we decide to leave.11.50The reps manager calls and tells us that the rep had called in sick but no one seemed to know anything. She agrees that it is totally inexcusable and asks us if we can rebook. We tell her the following day is best for us as its the last day of our holiday. If not maybe late on Monday. She replies that she will get back to us ASAP to confirm and apologies again.Friday 16/4I wait in all day waiting for the call, not wanting to leave the area incase a position becomes available. I try to call them and no one answers. So that night I write a complaint over email to the complaint department detailing how disgusted we are to not hear anything.Wednesday 21/4Still not heard anything from anyone, except that is from the Young lady who called in sick, who called to thank us for sending the email complaint. She detailed how the company had no idea how to deal with its staff being sick and the complaint needed to be sent. She was very apologetic and actually is absolved from blame in this situation.
5/5
TrustpilotGreat exceptional service from Heather
Great exceptional service from Heather, very dedicated and willing to assist all through the sales process. Little things like smiling everytime you see or speak to her made an outstanding impact. I would recommend laurus home anytime. Thank you so much laurus home.
1/5
TrustpilotJust an awful company
Just an awful company. Make out there all about good causes when there just shafting good people. Low quality houses sold at top dollar. After care is like pulling teeth. No one knows what there doing. Avoid.
Dear Bex in The City, Thank you for taking the time to leave your feedback and we are sorry to hear that you are disappointed with the quality of your home. We believe that you are you are in contact with our Customer Care team who will be in touch in due course to discuss the matter further.Many Thanks,Laurus Homes
1/5
TrustpilotDreadful Company.
Regrettably bought at Earlsbrook. Found this company to be staggeringly bad. What can I add to the reviews already here? I wholly agree with everything written. These houses will be great in the end, but that will be despite this terrible company, not because of them. Residents will have them made right themselves or by justifiably forcing this poor union of Laurus/Lane End to make things right. They are shameless.
5/5
TrustpilotGreat sales team
We recently completed on plot 88 on the Saxon fields development in Chorley The sales team Heather and Marianne Were fantastic Both very knowledgeable and so helpful with the buying process They went above and beyond for us Would highly recommend
1/5
TrustpilotAvoid at all costs!
Moved into a property in Aug 2019 and still waiting for works to be undertaken. They are useless and do not care, and rather than be honest about losing sight of the issue, they try and wash their hands of it and pick and choose the easy winsThey are a sham and just a front for Trafford housing trust who will rape up the prices YOYAvoid!!!!!!
1/5
TrustpilotRilshaw Meadows - Lazy Sales
Angela at the winsford site is lazy. She does not respond to queries by telephone or email. What is the point in having somebody there to assist when they can't be bothered to do their job. Communication is a awful with this company and this is PRE SALE so imagine what its like when they've had your money. Buyer beware.
4/5
TrustpilotNew Home Big Responsibility
They provided Great service to customer always, created friendly environment. Thanks Laurus to give me my first home.
1/5
TrustpilotLet down
Houses not built as promised and site getting very council. Moving in scummers and bagheads with no amenities nearby not the place for people who need a load of support
1/5
TrustpilotSeems to me more like Customer DON’T…
Seems to me more like Customer DON’T Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Laurus Partnership Homes LLP hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haslington.
