Trusted Agent profile · Haslington
★★★★★
70 reviews across 1 platform
Hazelmere, Crewe Road, Haslington, CW1 5AA
Laurus Partnership Homes LLP's office in Haslington, at Hazelmere, is rated 3.0 out of 5 across 70 reviews on 1 platform.
Every review we hold for the Haslington office, from every platform, shown as written. First names only.
5/5
TrustpilotWhalley Manor - Sales Team
As first time buyers we were quite overwhelmed going into buying our home on Whalley Manor. But Emily and Sinead made everything so easy, and the process was faultless and we can’t thank them enough. Thank you.
1/5
TrustpilotHonestly dont do it…
We have just bought our first home together from laurus in Preston. I have to say never in my life have I seen builds so shocking. To the sheer rushed job of our house... cutting corners everywhere.. and we have experienced no end of problems.since day 1 of moving in. As have numerous neighbours. Kitchen cupboard doors... 3 fell off in the first month. All drains completely blocked due to builders sweeping cement..rubble anything else they felt like down it. These backed up into our house and it stinks. The snagger we paid for.. thank god.. found 120 errors. 26 of which were major! The house has been rushed.. thrown together with no care for the owners and I would never ever reccomend anyone to get one. I'm not alone on this. I have been on. Numerous néw builds and this is literally the worst I have ever seen.
5/5
TrustpilotHazelmere Property
Hazelmere Property Sales Advisor Luis has been absolutely brilliant from start to finish. Nothing has been too much trouble. The property itself has a few minor issues but the aftersales team have already made contact to address this. Overall the purchase has been largely stress free.
1/5
TrustpilotTerrible customer care
Terrible after sales. They do not reply to emails when reporting issues. Since being taken over by the LG Group the lack of customer care is even worse. Over the last month I have reported 4 issues and had no response or unacceptable responses. Customer Care is not a title they should use.
5/5
TrustpilotDurton Grange were both…
Mariann and Luis Durton Grange were both accommodating throughout the process. They were both very professional and friendly. They made the whole process very easy and stress-free. They are both easy to talk to and always happy to help.
5/5
TrustpilotThank you for our home
A big shout out to Heather and Mariann for their help in getting us our first (and hopefully, forever) home! Despite a few delays from the original completion date, our new home was absoultely worth the wait. No question too silly and my calls were always welcome.
1/5
TrustpilotTerrible developer
Terrible developer, please do your research before buying from Laurus! We decided to go with them because of the nice location and nice looking houses but they really should not be in business. They do not value customers in the slightest and do not care about the stress they cause. Our house was completely left for 6 months after reservation when we were constantly told it was being progressed and on track, so as a result it was inevitably delayed. All of the surrounding houses were progressed and are now complete whilst ours was just skipped. Constantly told incorrect information such as it had been plastered, when it hadn't, plumbing had started, when it hadn't and spent countless hours having to chase just to get any information. After complaining, and to our relief, they finally arranged a meeting for us to speak to the managers to understand what's going on, this was our first correct update in 6 months. We were told that there's an external issue with the plot, they used the wrong slab on the driveway but they should have continued working on the inside whilst they rectified the external issue. They told us a new "realistic" date which we thoroughly believed as this info was directly from management, they even said there's no reason why it can't be pulled forward a month. We were told plumbing had started last week, however when chasing we found this to be false. Subsequently, we have just been told the house has been further delayed. We understand that delays happen especially with new builds, however the issue is the constant lack of communication, lies and incorrect information and complete disregard for customer care throughout the entire process. They knew about an external problem with our plot at the point of reservation, but didn't tell us about it and continued to tell us the house was progressing. After this new delay, I've contacted Ben Townsend, the director for development and he was rude and not helpful in the slightest. He basically blamed the entire process on communication and material issues (odd when every other house reserved after us has been completed). We asked if they can throw in some carpets so we don't have to move the kids into a house with concrete floor, but he said he won't do that, even after the experience they've put us through, that's how much they value customers.... Its very clear that the issues come from the top. I would like to point out that the sales reps in the office are not to blame. Unfortunately, they are fed wrong information and have to be the front for an extremely mismanaged company that's obviously out of its depth. It's understandable why several people have left over the months we have been dealing with them. If you are considering buying a house from Laurus/Trafford Trust Housing, please check the reviews, there's a reason they are all 1 star. Every single person I've spoken to have had a terrible experience. If you do buy, prepare for a long battle and countless hours of time and stress. Good luckUPDATE:Now delayed for a 4th time to August 22 which takes us to almost a year after reservation. I am told this delay is down to the services taking a while to be connected, however this contradicts what management have told us in that the rest of the house can be progressed whilst the services are sorted, so not entirely sure why this is an acceptable reason for another delay....Recently told the house has been plaster boarded and plastering commenced 3 weeks ago. Found this to be false when asking for pictures. Plaster boarding hasn't even been started.... yet again, we are told false information and this is obviously the reason for the delay above. Management do not return calls or emails, they are not bothered that they treat customers like this and show no interest in wanting to improve a dreadful experience.
Dear Mr Hickson, Thank you for taking the time to leave your feedback. We're disappointed to hear that your journey to moving into your new homes has not been to our usual standard. Unfortunately the delays you are experiencing are due to numerous factors out of our control and we will continue to work to move you and your family into your new home as quickly as possible. We have made the team members aware of your feedback in this review and they will take this into consideration during your future conversations. Many Thanks, Laurus Homes
1/5
TrustpilotMy daughter is a first time buyer so…
My daughter is a first time buyer so decided to take a look at the Giants wood development, sadly we were met with the sales assistant from hell , her only concern was telling us how much work she has to do and people calling in and disturbing her. How the heck they actually manage to sell any new homes with her at the helm is beyond me , most unhelpful, however after reading all the negative reviews about Laurus she’s done us a favour, we went elsewhere.
Dear Wendy, Thank you for taking the time to leave your feedback and we apologise that your experience did not meet our usual expectations. I have asked the Regional Sales Manager for Giantswood Grove to look into this further. Many Thanks, Laurus Homes
3/5
TrustpilotWe have now moved in and love it!!
We have now moved in and we love it. Our house is well built and we are very happy with the general standard with a small snag list that is being dealt with.We would however agree with other residents when it comes to communication pre moving in. Laurus are poor in this area and do not engage/ respond in a timely, accurate and professional manner which definitely detracts from the overall experience of buying a new home.This development is in a beautiful area and we are enjoying every minute now we are here. I hope Laurus take these views and opinions seriously and take action to remedy.
Dear Katie, Thank you for taking the time to leave your feedback. We're so pleased to hear that you are enjoying your new Laurus Home. We will ensure that your feedback regarding communication is passed onto the relevant team members to help us improve. Many Thanks, Laurus Homes
5/5
TrustpilotToni is a great asset to the company
Toni was super helpful and went out her way to make the process as easy as possible.
Dear Nikki,Thank you for taking the time to leave your feedback. We're delighted to hear Toni went out of her way to make the process as easy as possible.We will ensure that your kind words are shared with Toni.Many Thanks,Laurus Homes
5/5
TrustpilotHeather and Mariann from Saxon /…
Heather and Mariann from Saxon / Strawberry Fields site are absolutely brilliant. We have bought plot 93 and they have been absolutely brilliant from start to finish. No question is stupid, and I had a few being a first time buyer! The quality of our home is amazing. Thank you also for our moving in present
Thank you for taking the time to leave your feedback and we're delighted to hear how pleased you are with your new home. We'll ensure your lovely comments are passed onto Heather and Mariann. Many Thanks, Laurus Homes
1/5
TrustpilotStrawberry Fields
Be really careful if visiting Strawberry Fields in Chorley. They've employed a very dodgy parking contractor. Almost impossible to park there if you want to look round the estate. Got a ticket and the parking contractor are impossible to deal with. Don't even think of buying a house here if you want guests round...it's going to get expensive for them!!
Dear MarvMarv, Thank you for taking the time to leave your feedback. Our sales office has three free parking spaces available for our customers to use when they visit the sales complex. The main road in front of Saxon Fields is private land which does not belong to Laurus and we would strongly advise not parking here. Many Thanks, Laurus Homes
5/5
TrustpilotMoving home yay
Well what can I say i have met the greatest n nicest people i have ever met , toni bradshaw aka( toni macaroni) n the lovely Olivia who have helped me so so much, so I wanted to buy a house and went to see toni and I had no idea about how this worked but toni put me at ease n said we will do it together which u don't normally get that kind of people nowa days but I had a hard time at first because I was buying on my own and juggling docs sending and legal jargon I was able to speak to toni macaroni when ever was convenient and this lady would sort it and get back to me ASAP explaining knowing I was panicking because I wanted this house , so every step of the way the team of toni macaroni n olive have been there , even nip in for a brew just to settle u its great , I am so happy I had toni n Olivia to help me , from an experience I heard was a nightmare was turned into making friends , we all even got sausage n egg buttys on completion day , I'm a happy boy with my new house and so is my lad , we thank you macaroni and Olivia ❤ luvz ya
5/5
TrustpilotSaxon Fields
Sales Advisor Heather has been absolutely brilliant from start to finish. Heather was a huge support during the journey, always very supportive and very friendly.
5/5
TrustpilotOlivia at Durton Grange is absolutely…
Olivia at Durton Grange is absolutely amazing Clear and concise, very knowledgeable and helpful, would highly recommend Deserves a raise or a bonus
1/5
TrustpilotEarlsbrook - Scandalous
I am lucky I haven't bought a home on the Earlsbrook site at Delamere but I am a resident on station road who is impacted by this incompetent company. The site sits below the water table and they have a pump working 24 hours a day to pump sewage up, yes up to the drains. The pump has broken and initially we had raw sewage spurting out of the drain in station road . We now have tractors with slurry tank trailers collecting the waste thundering down station road and dispelling it into a drain at the bottom of Eddisbury Hill. This has been going on continually for 3 days and 3 nights. This issue is only one of many major flaws that home owners are having to deal with. I would rather live in a tent than one of their homes.
5/5
TrustpilotSaxon fields Chorley
Saxon fields Heather and Mariann are an absolute credit!! Nothing was too much , too silly to ask. Very patient, understanding and full of advice because buying a home as you know is a very big decision. Even with dealing with a lot of people and remembering everyone names all the details to each plot nothing was to much! Thanks for all your help. Alison & Adam
5/5
TrustpilotExceptional Home Buying Experience with D’urton Grange's Sales Advisors
Mariann and Luis, the Sales Advisors at D’urton Grange, have provided an exceptional service. Their thorough assistance throughout the entire home buying process was invaluable. Despite the multitude of questions I had, they patiently and comprehensively addressed each one. I am deeply grateful for their kindness and outstanding professionalism. Their dedication truly made my experience remarkable. Thank you both for your amazing work.
1/5
TrustpilotUnderhand and untrustworthy
The list of problems at Delamere goes on. Sales told barefaced lies. Customer service are awful. Dismissive or if you fight for your rights, the solution is as cheap and rubbish as the building. The company they got into bed with to build the houses has gone bust. The development has been being built for over 4 years. Can only blame covid for so much. The site is a mess. There’s no pride whatsoever and they’re moving problem families in, not what they sold to us.Oh and Laurus/Lane End or whoever you are today, to save yourself putting a hollow meaningless reply about getting in touch, my husband and I have been in touch with you for coming on 2 years. More action less phoney responses.
1/5
TrustpilotAfter sales care - poor - I would NEVER buy from L & Q again!
Saxon Fields, Chorley. … buyer beware- after sales repairs with L & Q poor - bath and shower problems (leaks) are common place on this site and L &Q are NOT interested and do not care about after sales service . Windows chipped/scratched - if you don’t scrutinise everything and report it within the first 7 days - forget it! They just want your money !
5/5
TrustpilotOustanding service from Toni at Durton Grange
I have bought several houses in the past but Toni surpassed everything in my interest of the properties at Durton Grange. Her excellent support and caring empathy have made such a difference to the experience. Toni certainly goes that extra mile!From Margaret
Dear Margaret,Your kind words about Toni's service are truly valued and bring us great joy. Knowing that you felt well supported, taken care of during your visits and that Toni goes that extra mile means a lot to us.Many Thanks,Laurus Homes
1/5
TrustpilotVision Site Skelmersdale
Vision Site SkelmersdaleNo problem with house, the finishing's and fittings could be of a better quality.The problem is the after care!! it is impossible to expect a new occupier to be able to check all the problems within 7 days.still waiting for many of the snags to be fixed.
Dear Dennis, Thank you for taking the time to leave your feedback and we are sorry to hear that you are disappointed with the after care. We believe that you are you are in contact with our Customer Care team who will be in touch in due course to discuss the matter further.Many Thanks, Laurus Homes
1/5
TrustpilotSkelmersdale…DONT BUY
Bought our house In Skelmersdale vision, laures left over a year ago without finishing the roads or the paths there full of potholes the paths are dangerous, laures blaming saxon , saxon blaming laures ,no one wants to know so now we are left with an unsellable house absolutely disgusting moving on without finishing the roads don't go near these people.
5/5
TrustpilotOur First Home
Our First HomeToni and Olivia have been a great support during the whole process Always be smiling and welcoming. Hopefully will be moving to our new first home very soon. Thanks, Toni | Olivia
Dear I Baper,Thank you for taking the time to leave your feedback. We're delighted to hear that both Toni and Olivia supported you throughout the whole process, we will pass on your positive feedback to the team.Many Thanks,Laurus Homes
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