Laurus Partnership Homes LLP Haslington reviews

★★★★★ 5/5

Trustpilot

Great service and well designed house and street layout

We have had great service and support throughout the process from Esther and her team. Esther has been warm and welcoming as well as highly knowledgable and professional throughout the process from first viewing to the exciting completion and keys day. Our home is everything we could have wanted in a new build and more. It has plenty of features and character externally for us to add our own interior decorating flourish to as we settle in. Beautifully appointed home on a generous plot for the kids, and that money-can’t-buy feature? A lovely neighbourhood with friendly families. The street layout is perfect for the children to be safe when we step out for family walks in the local area. The landscaping of the surrounding street and retention of mature oak trees gives such character and charm to the development.

Emma · 11 August 2023

★★★★★ 5/5

Trustpilot

Whalley Manor

Whalley Manor : This is not our first home in fact we have lived in a few homes over the years - old and new and the experience we have had here was one of the best. My partner and I were initially dealing with Toni at Whalley manor then Emily took over when Toni was moved to another site just before our completion date. I have to say the customer service from both these ladies was impeccable, Toni really made us feel special and went out of her way to ensure we were dealt with in a timely manor and had all the information we wanted and needed, her communication was excellent always keeping us informed every step of the way. The after care from Emily and the site team has been first class , we had a snag list as expected with a new build and so far all our snags have been sorted and dealt with, Peter the site manager has been approachable and professional and communicates well with us to ensure all snags were sorted as soon as possible to suit us. We have been in our beautiful new home now for 3 months and so far haven't had any complaints. Its a beautiful site and we would definitely recommend.

Victoria · 13 July 2023

★★★★★ 5/5

Trustpilot

New home owners

Me and my partner have recently purchased and moved into a new build property at the Vision site in Skelmersdale. From the start of the process we had a lovely woman called Heather who we could ring or email about any problems or questions we had about the whole process. It was quite daunting being as me and my partner are both first time buyers but Heather made everything so much easier for us both during these stressful few months. She was an absolute superstar and we’re so grateful we had to pleasure to do business together. Helpful, professional and nothing was too much trouble. Thank you so much Heather

Rachel · 6 September 2022

★★★★★ 1/5

Trustpilot

No Respect for Customers

Disappointing Customer After Care After initially being misled by Sales and the show house re fixtures and fittings on completion of my purchase I discovered the disgraceful attitude of Customer After Sales care. The external charging point has been installed on the wrong side of my house. For me to use this I would either need to park on my neighbours driveway or trail an electric cable across the front of my house. I have spoken to the Assistant site manager on several occasions and sent email after email to Customer Service. Who just keep repeating the same response which is that it is where it is on the plan and the contractor has fulfilled their obligation and I should pay for it to be moved. So the fact that there is an obvious error doesn’t matter and this charger is not fit for purpose. Why should I pay again for something I have already paid for. The contractor has now moved off site, taking all machinery and supplies without the development being completed. The roads still have no tarmac. There has been no explanation to the current residents as to why this has happened. Have we bought properties on a development that is not going to be completed. This company has a very poor regard for their customers

Mrs · 21 August 2022

★★★★★ 1/5

Trustpilot

Heartbreaking

The L&Q/Laurus development in Delamere is painful. The residents managed to organise some community meetings which were attended by the customer care manager and some project managers from L&Q (Laurus). All sorts of promises were made and I can tell you as a resident of Delamere that nothing has happened. I pity the people who bought there. The whole place has dragged the area down. The construction is very clearly rubbish and causing great anguish to so many people that I meet who unfortunately purchased properties there. I attended two meetings myself and heard all the things L&Q said they’d do and I can see its six months in and none of that has happened. Worst building company I’ve ever seen.

Janice · 15 May 2024

★★★★★ 4/5

Trustpilot

Sales team

Can’t explain enough how helpful, friendly & warm Mariann has been. We haven’t been the easiest of clients due to a couple of issues which has now been resolved. But still Mariann & also Luis has been very efficient dealing with this. Good communication skills. Mariann wants customers to be happy & try’s her best to get jobs finished off the way they should be she is very passionate about her role.

Mrs · 22 August 2024

★★★★★ 5/5

Trustpilot

Heather has been an absolute gem…

Heather has been an absolute gem without her commitment and help we would not have got there Heather and all the staff have been fantastic she’s been very patient with us helped us with forms emails so just want to say a big thank you from the bottom off our hearts thank you again 💖🥰

Teresa · 27 September 2023

★★★★★ 5/5

Trustpilot

I bought a Laurus home in Whalleyalley in…

I bought a Laurus home in Whalley in December 2022.Toni the sales lady was excellent very professional caring she made it very special. Even after I moved in she was their to help. I am very pleased with my home it's a beautiful site and build.Thank you Tony for making it all happen.Lorraine Atkinson

Lorraine · 30 January 2023

★★★★★ 5/5

Trustpilot

Amazing experience with Heather and Mariann at Saxon Fields

Heather and Mariann at the Saxon Fields site in Chorley went out of their way to answer all of my (sometimes silly!) questions and nothing was ever too much trouble. They both made the house buying process as smooth as possible, particularly for a first time buyer who had no idea what I was doing! Thanks again to both of them for being amazing!

Rachel · 27 March 2024

★★★★★ 5/5

Trustpilot

Toni at D'Urton Grange

I would like to say a big thank you to Toni for her support throughout the process of buying my new home. She has been wonderful and has explained everything to me perfectly. Thank you Toni

Fozia · 12 December 2023

★★★★★ 5/5

Trustpilot

Impeccable Service

From start to finish, Toni & Olivia were an absolute pleasure to meet and deal with. Nothing was too much, they were friendly and happy to work with our time frames for viewings etc.

Louise · 28 October 2023

★★★★★ 1/5

Trustpilot

Do not buy from Laurus

Do not buy from Laurus. We have been in our home two years now. At first everything was fine, the sales advisor seemed great and we do love our house. The site as a whole however has been a shambles. The houses have all been built for a long time but the road still has not been tarmacked. It is full of cracks and potholes and looks disgusting. Contractors (MCI Developments) have not been on site for months now, it’s just been abandoned. They left fencing and rubbish strewn about all over the place for months. United Utilities are refusing to take over the sewer system as the drains are full of debris and rubble. The council are refusing to adopt the roads hence why they cannot be tarmacked. One house has had to have absolutely everything ripped out as it is covered from top to bottom in mould inside. We were told this was due to a leak however a contractor advised a neighbour that they forgot to install the damp proof course. Laurus are now completely ignoring any emails I send. I am left with no choice to report this to our warranty provider and the financial ombudsman which will be my next step. I read the bad reviews when we were in the purchase process but ignored them as we wanted a house so much - it’s our first home and we really like the area. Don’t make the same mistake.

Eleanor1 · 12 November 2023

★★★★★ 1/5

Trustpilot

They need authorities to look at them

Everything is made so painful at Earlsbrook (and most other sites reading reviews). Just talking to my neighbour. Seems you’re hard pushed to find anyone here whos not suffering from this dreadful company.

James · 10 September 2023

★★★★★ 5/5

Trustpilot

Very pleased with Laurus overall

Very pleased with Laurus overall. The quality of housebuild is very impressive. Looked long and hard for things to put on the snag list, even an expert was struggling to find something to point out. The staff from day one last May have been very helpful, delays in completion were well beyond their control. Toni Bradshaw responded well to our concerns and backed us well chasing up enquiries. Nice to see the office open 7 days a week with capable agents such as Olivia in place. Snags now fully resolved. Happy to be a shared ownership resident in D’Urton Grange. Equally happy with LQ and Metro all worked well for me.🤞

John · 18 September 2023

★★★★★ 1/5

Trustpilot

End of tether

We’ve bought on Earlsbrook in Delamere. Sick and tired of one thing after another. This company is terrible. I look at each of their empty replies and notice there is no sense of action. Simply acknowledging the poor reviews isn’t acceptable. Do something about the dangerous crumbling roads. Do something about all those tenants abusing the social housing with parking their many vehicles across the pavements and blocking the roads and leaving rubbish strewn across their gardens. How a number of these people are qualifying when so many are in need is beyond me. Do something about those selling and using drugs. Do something about the rubbish buildings. Stop ripping people off. Have some shame. Have some decency. Get things sorted.

Scotty · 10 September 2023

★★★★★ 5/5

Trustpilot

Moving to Whalley Manor

We have just moved in to our new bungalow on Whalley Manor, and are very pleased with the standard of build and finish. It is meeting all of our expectations. For us, the buying process has been quite long. We expressed an interest in buying before the property was built. We have been well supported, first by Toni and then by Emily. Both have been very professional, and extremely helpful during the process. Any issues have always been dealt with competently. Thanks to all involved.

Mr · 2 September 2023

★★★★★ 1/5

Trustpilot

Very very poor service

Poor service from Laurus and their finance company partner Metro. Went for a shared ownership property purchase, process was longer than needed due to metro and laurus not communicating with each other or me. When they got to the final stage they realised they hadnt done things correctly which then moved the goal posts for me and left e with a 1.5 day deadline to re budget for something i had not countered for. Now have to start all over again elsewhere as i can't give my time and money to companies like this. No acceptance from them either just argumentative sales people not taking responsibility

Joanna · 21 August 2023

★★★★★ 1/5

Trustpilot

Horrendous, upsettingly horrendous…..

My experience with Laurus and Lane End have been horrendous since the second I first walked into the sales office. As some of the previous reviews I also should have turned and ran. Lane end are clearly doing what they want when they want.I was promised that there would be numerous stages of quality checks before the house was signed off. This was clearly not done as on my home preview a week before completion we were in tears. Once we moved in the issues grew and grew. We had no hot water for 2 days and no heating for weeks. Luckily it was the summer so we were fine but there was zero sense of urgency about these issues from Laurus and site, if anything we were made to feel that we were being dramatic. Irrespective of what the specification you are given or the drawings - you will pretty much get what you are given and when you ask for what you should have be prepared to spend many many hours chasing without result. I am now chasing through other avenues. During conveyancing we had to sign and agree to covenants. These are not upheld by Laurus and the site is littered with work vans and camper vans. This shows the level of disregard they have for there customers once they have your money. They should be dealing with these issues legally with those who are flouting the covenants that they agreed to. The street scene is horrendous, especially outside unsold plots. To be honest they don’t need bad reviews on here, they are doing a good enough job themselves. There is flooding on the streets due to blocked drains. I think everyone I have spoken to’s garages flood and the unlevel floors on the first and second floors are unbelievable. Well over tolerance and in some places a 3cm drop from one side of the room to the other. When I have trades coming in to build in furniture or install pieces that I have purchased they are having to adapt to fit the unlevel walls. Painters have said it is the worst paint job they had ever seen whereas Laurus state ‘we can touch up in a couple of hours’. Everything we have experienced goes well beyond ‘reasonable snagging issues’.The only positive in my experience is Luis in Sales and April and Lee in Customer Care. I feel sorry for them having to shoulder all the upset and disappointment from purchasers. I was shocked to hear that Laurus will be working with Lane End again on their new site in Helsby. This shows once again how much they are ignoring the issues experienced on this development or is it that they just don’t care.

SS · 7 November 2021

★★★★★ 5/5

Trustpilot

Amazing experience as first time buyer

Toni is very helpful and thoughtful. She went above and beyond to ensure the process was as easy as it could be for us as we are a first time buyer.

Taylor · 22 August 2023

★★★★★ 1/5

Trustpilot

Earlsbrook Delamere

As many of the other reviews will confirm avoid this development at all costs. Moved into our house back in May 2021, the list of issues was endless, we completed our 7 day snagging list, which was large due to the fact that our house was rushed to be completed before the help to buy deadline. Where do I begin, issues with flooring, tiles, decorating, paint on new carpets, floods inside and outside of the house, garden was poor, boiler not working. Radiators not working, house was dirty, doors not fitted properly, flashing on walls, walls not straight, dishwasher not working, utility with no electric, house shakes due to building works around us, overall a horrendous experience for a house that cost us nearly £500,000.00. What makes it worse is the aftercare process. Which is pretty much non existent, when you try to get something rectified no one wants to know. The developer is Laurus the builder is Lane End. Neither of whom actually take responsibility to organise any snags to be rectified, they simply report it to a 3rd party contractor and rely on these companies to contact the home purchaser themselves. This never happens. My family and I have currently been without central heating for 4 months. Amongst other issues, we have even tried going back to the sales advisor luis, who throughout our whole experience is the only person that ever actually tries to rectify anything or give us any confidence, even his hands are tied as the communication within this organisation is horrific. It’s a shame trustpilot do not let you post photographs, but probably a blessing in disguise from Laurus’s point of view as the pictures I have are brand damaging to say the least. I have however left photographs on google reviews. Do not waste your hard earned money with these people. It is the biggest regret of our life.

Anthony · 23 September 2021

★★★★★ 5/5

Trustpilot

First time buyer with a fantastic first time experience

As a first time buyer, I was green and naive to this field.However, Laurus were fantastic in their support, advice and their hands on approach to ensuring that I was given the support and help necessary. The result: having joint-ownership of a three bedroom house. In particular my thanks goes to a staff member named Toni. Her energy, tenacity and confidence to provide the best service possible and keep my family in the loop regarding any developments was vital.In the future, I would not hesitate to recommend Laurus to a family member, friend or colleague.

Patrick · 2 July 2023

★★★★★ 5/5

Trustpilot

The service from Toni at D'Urton Grange…

The service from Toni at D'Urton Grange has been outstanding and can't recommend her enough. I felt she genuinely cared about getting us what we want without and pushyness at all.

Dan · 12 July 2023

★★★★★ 5/5

Trustpilot

Our experience with the sales process…

Our experience with the sales process has been pretty faultless. Sales staff have been both professional and friendly. We have been informed of developments along the way, and generally made to feel like valued customers. Not all new build sales offices are as pleasurable to deal with. Emily, the sales negotiator, has been as good as her word all along and has been a pleasure to deal with. She is a real credit to the company and an example of excellent customer service. As for the house, we have bought in whalley. We are very impressed with the level and standard of fixtures and fittings. The site manager and his team have fixed a couple of snags within the first week, and the support team have been quick to respond to issues. We have bought new builds twice before, and this has without doubt been our best experience.

Geoff · 11 June 2023

★★★★★ 5/5

Trustpilot

Whalley Manor - Sales Team

As first time buyers we were quite overwhelmed going into buying our home on Whalley Manor. But Emily and Sinead made everything so easy, and the process was faultless and we can’t thank them enough. Thank you.

Matt · 28 November 2024