Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a few hiccups at the very beginning of our tenancy, due to circumstances beyond the agency’s control, but Robinson Davies Properties went the extra mile to accommodate all our requests. The team, especially Natasha and Shian, were incredibly professional, responsive, and genuinely helpful throughout. Their communication was clear, maintenance issues were handled promptly, and settling in was smooth. We’re very happy with the experience and highly recommend them as a letting agency.
Alessandro · 17 August 2025
★★★★★ 5/5
GoogleRobinson Davies Properties is a well-respected real estate company that prides itself on providing excellent service to its clients. The company has a team of experienced and knowledgeable agents who can help buyers and sellers navigate the often complex real estate market.
One of the key factors in the success of any real estate transaction is having a great agent. That's where Shy comes in. A great agent like Shy can make all the difference in a real estate transaction. Shy is knowledgeable about the market, has great communication skills, and is dedicated to providing excellent service to clients.
Shy is an expert in the local real estate market and has a deep understanding of the trends and nuances that can affect the buying and selling process. Shy is also a great communicator, able to explain complex concepts in simple terms and keep clients informed throughout the process.
In addition to expertise and communication skills, Shy is also dedicated to providing excellent service. Shy understands that buying or selling a home can be a stressful and emotional process, and goes out of their way to make the experience as smooth and stress-free as possible.
Overall, if you're looking for a top-notch real estate company with a great agent like Shy, Robinson Davies Properties is an excellent choice. Their commitment to excellence and dedication to providing excellent service make them a standout in the industry.
Ricky · 26 October 2023
Agent replied · 25 October 2024
Many thanks for your valuable feedback. Very much appreciated from all the team at Robinson Davies Properties.
★★★★★ 1/5
GoogleI spoke to an agent from the lettings department and i must say he was EXTREMELY rude. I called them and no one answered 5 minute later an agent gave me a call back. I told him i was pulling up the property i initially called about. I asked if the landlord will be open to a different type of tenancy, the agent then goes ' ah no i dont want to work with any one who is disorganised and that i am not serious etc' All because it took me a while to load up the property i was enquiring about. If this is how this agency treats people who are simply enquiring then i cannot imagine how they treat people in general. You know who you are and you are giving the company a bad name. You should be ashamed of yourself.
I would say if you value respect stay far away from this agency.
I just found out it was not a normal employee who got rude and disrespectful to me, It was the director himself. That says a lot. If the boss of the agency is rude then I can only imagine everyone else.
I hope this feedback is taken seriously, as its important for clients and partners to be treated with respect.
Tyreece · 17 August 2025
Agent replied · 22 August 2025
Dear Tyreece,
Thank you for your feedback.
We’re genuinely sorry to hear that you felt your experience did not meet the professional standards we aim to uphold. We take all feedback seriously and strive to treat every enquiry, regardless of the outcome, with clarity, courtesy, and respect.
To clarify, your enquiry related to a company let, which is something we review with extra care due to the risks involved. Most high street agents are unable to support company lets due to difficulties obtaining suitable insurance and vetting limited company structures. When we asked some qualification questions to better understand your position, the responses were unfortunately unclear. Based on that, we politely explained we would not be able to proceed.
We’re sorry if that came across as dismissive, that was certainly not the intention. We aim to communicate expectations transparently so that no one’s time is wasted. We also appreciate that tone and timing can sometimes be misinterpreted over the phone, particularly when decisions are not what someone hopes to hear.
As a company, our commitment to professionalism is reflected in our many positive reviews. That said, we take all feedback seriously and will use this as an opportunity to reflect and improve.
We wish you all the best in your property search.
Warm regards,
The Robinson Davies Properties Team
★★★★★ 5/5
GoogleI had a great experience renting a property through Robinson Davies Properties. The team was professional, responsive, and supportive throughout the process. Natasha was particularly helpful, ensuring clear communication and guiding me every step of the way. Despite some challenges the agency was patient and worked with me to secure my home. I truly appreciate their efficiency and professionalism. Highly recommended for anyone looking to rent!
Paul · 9 March 2025
★★★★★ 5/5
Google“I had an amazing experience with this agency. The flat I rented was very clean and well-maintained. The entire paperwork process was handled professionally and smoothly, which gave me a great sense of security and trust. Everything was well-organized, leaving no room for worries. I truly appreciate the professionalism and responsibility of the team, and I highly recommend their services!”
Hala · 17 April 2025
★★★★★ 5/5
GoogleIt was a great blessing to come in contact with Robinson. Davies properties because of the professional approach to handle our situation and with a warm feeling attitude coupled with friendliness. From the start of my application to the finish the whole process was communicative. My partner and I and my partner are ever so much delighted for the whole experience. I wish you well in all that you do. Fantastic service !!!
Chidiebere · 17 March 2026
★★★★★ 1/5
GoogleI had an awful experience, I would not recommend.
I contacted Pam within the office working hours ( I contacted her on two different occasions and I was sent a message saying, we are currently unavailable - out of office hours) I contacted her between 3 and 4 pm despite their finishing hours at 6 pm. She was avoiding answering my questions regarding a property, whenever I would contact her, she would avoid me.
When I attempted to contact her via phone call, unfortunately, she was having a runaround with me( ineffective communication, making things more complicated than they needed to be and avoiding being straightforward with me regarding my questions about a property) I truly got an unsettling vibe from her. Pam has assured me that she would get in contact with me and answer my queries, to this current day she is still misleading me.
it was even more unpleasant the tone and how she spoke to me it was very dismissive and seemed as if she could care less. If you want to be treated with respect and have your queries valued, I would not recommend this agency!!!!
What made things even worse was when I went to the viewing, the member of staff who was showing me around the property, got into an unpleasant back-and-forth with the current room mate. He shut her down midway during the conversation in a very harsh and unpleasant tone. Then disclosed personal information about other candidate. I thought to myself if he feels this comfortable in disclosing personal, about the candidates background, family dynamic, ocation of current resident-
What is not to say that he could do the same about my information.
Avoid this agency !!
Specialneeds · 17 December 2025
★★★★★ 5/5
GoogleHonestly I wish I was able to give more than 5 stars because you guys deserve it. I have little to add here because all the other comments are on point. Me and my wife were not only satisfied by your services but we were thrilled by the way you tailored our specific needs with great proffesionalism,respect and trust.
I will not hesitate to recomend you to anyone.
Special thanks to Nathasha. #Robinsondavies for a young and talented real estate agents.
Zainab · 27 October 2019
Agent replied · 25 October 2024
Thank you Zainab for your review. Much appreciated.
Kindest Regards
Robinson Davies Properties
★★★★★ 5/5
GoogleExcellent, reliable service.
I’m dealing with this agency from Malaysia and handled everything online. The team was responsive from the start, clear in their communication, and it was easy to reach an agreement. Every step felt professional and 100% trustworthy, with prompt replies that made the process smooth and very confident. The property shown in the listing is exactly as advertised, and I’m now happily renting it with full comfort and peace of mind.
Highly recommended.
Yuslizar · 17 October 2025
★★★★★ 5/5
GoogleI booked the flat when I was not in London, there was a lot of risk attached but Robinson Davis and specially Natasha made it an easy process. We had a last minute trouble and it’s very kind of Natasha to be so helpful. I appreciate it. The flat is good and I’m enjoying living here. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Grusha · 26 October 2021
Agent replied · 25 October 2024
Thank you Grusha for your kind review. We are glad we made you feel as ease especially coming from overseas and not seeing the property until your arrival.
We are pleased you are happy with the property.
Thanks again from renting through us.
Kind regards
Robinson Davies Properties
★★★★★ 5/5
GoogleExcellent customer service. We had a very short time to find an apartment and we were stressed. But we were very lucky to have Natasha and James. Natasha was especially genuinely helpful, knowledgeable and accommodating. She advised and …
Jelena · 17 April 2025
★★★★★ 5/5
Google**Review from a Landlord** I have been using Shian, Natasha and their team at Robinson Davies to rent out my flat on a fully managed basis for over 6 years now. Overall it has been a very positive experience and I would definitely recommend them over the usual high street agents who charge a lot more for inferior service. My family also use them exclusively as well to manage their lettings.
They are professional, reliable and are always happy to abide with any specific requirements and requests I have as a landlord. I can be a fussy customer but they are always happy to oblige and come to an agreement.
I had problems with my last set of tenants who stopped paying rent and had to be evicted. A previous experience of this with a large name high street estate agents was that they lost interest and had a "not my problem" attitude. My experience this time whilst using Robinson Davies could not have been more different. They made sure all our responsibilities were met, all paperwork from our side was in order and evidenced. They responded to solicitors requests for information promptly and thoroughly, attended the eviction and helped sort out any issues to help get the flat ready to re let and found new tenants who matched my requirements.
I am very pleased overall and would recommend. It's been great so see their business grow over the years and I wish them further success.
V · 26 May 2025
★★★★★ 5/5
GoogleI recommend Robinson Davies Properties to friends personally without hesitation. Shian and the team treat your property as if it is their own, whether that be in the rental or sales market. If you want personal service with the utmost professionalism, choose them.PositiveResponsiveness, Quality, Professionalism, Value
Elizabeth · 26 October 2021
Agent replied · 25 October 2024
Thank you Elizabeth for your very kind review. Very much appreciated.
Kind regards
Robinson Davies Properties
★★★★★ 1/5
GoogleWorst experience possible, they don't care about their tenants and they took 150 pounds from my deposit for nothing, please stay away from this agency as much as possible
I hope they never find another client in their life
Marius · 24 April 2025
Agent replied · 8 October 2025
For clarity, the property was returned in an unclean condition, with bulky items left behind in the garden, which clearly wasn't handed over to you at the start of your tenancy. Prior to the end of your tenancy, we issued clear reminders on three separate occasions outlining your responsibilities, to return the property in the same condition in which it was provided and to ensure the removal of all personal items and waste. This was to avoid any deductions related to cleaning services or council charges for waste removal.
Regrettably, as these obligations were not met, we were required to engage a professional cleaning service to restore the property to its original cleaned condition and cover the council's costs for removing the items left on site. You were also offered the opportunity to return to the property to collect your belongings; however, not all items were removed.
We would like to emphasise that deductions from the deposit are made only when necessary and are supported by clear evidence. As previously advised, if you believe the deductions are unjustified, you have the right to raise a formal dispute with MyDeposits. To date, we have not received notification of a claim, but we are fully prepared to submit the check-in and check-out inventory reports for their independent review and decision.
We sincerely hope this experience serves as a learning opportunity, and that similar issues do not arise in any future rental arrangements you enter into.
★★★★★ 5/5
GoogleThey helped us find our next home and were so good during the process. Everything was smooth and detailed. Highly recommend
Petrika · 17 April 2025
★★★★★ 5/5
GoogleShian Robinson has been a great asset while purchase our home. He has always been available and willing to help and has helped a lot when others have not. I would recommend Robinson Davies to anyone. Thank you Shian.PositiveResponsiveness, Professionalism
Norman · 26 October 2021
Agent replied · 25 October 2024
Thank you Norman for your kind review. Very much appreciated. Regards Robinson Davies Properties
★★★★★ 5/5
GoogleNatasha was super helpful!! Best estate agent I have been to, Highly recommend! 5 stars from me⭐️⭐️⭐️⭐️⭐️
Vasile · 17 April 2025
★★★★★ 5/5
GoogleWe had a wonderful experience with Robinson Davies Properties, the process was so easy and quick, services were very quick throughout the tenancy.
I would high recommend Robinson Davies Properties to all .
Payal · 17 April 2025
Agent replied · 17 April 2026
Thank you for your kind review.
Many thanks
Robinson Davies Properties (Team)
★★★★★ 5/5
GoogleThe whole team are so helpful, professional and easy to contact when we had any issues. It’s always difficult and stressful when moving houses but they has it easy, less stressful and they communicated with us before and during the moving in date. It was a amazing touch when Natasha called us a week later to make sure we had settled okay and if they was anything we could need help with to always give her or the estate agent a call.PositiveResponsiveness, Quality, Professionalism, Value
Tauya · 26 October 2021
Agent replied · 25 October 2024
Thank you Tauya for your positive review, very much appreciated. Kind regards Robinson Davies Properties
★★★★★ 5/5
GoogleThank you to Shian for helping sell our flat and providing such a great service. The photographs and virtual walkthrough tour you arranged were outstanding! Great to work with you
Emily · 26 October 2021
Agent replied · 25 October 2024
Thank you very much for you review Emily Much appreciated.
Kindest Regards
Robinson Davies Properties (Shian & Team)
★★★★★ 5/5
GoogleWe had a great experience with Robinson Davies Properties. Natasha was extremely kind and helpful throughout the whole process, which moved quickly and smoothly. I would highly recommend this agency.PositiveProfessionalism
Lucrezia · 26 October 2021
Agent replied · 25 October 2024
Hi Lucrezia, thank you for your kind review.
Kind regards
Robinson Davies Properties
★★★★★ 5/5
GoogleI had a great experience renting with Robinson Davies Properties so far. I would recommend their services - they are professional.
Anca · 27 March 2026
★★★★★ 5/5
GoogleI truly love the way Robinson Davies Properties welcome their new tenants to the property. The welcome gift box was an amazing surprise and was extremely thoughtful of them. I appreciate all the effort that Robinson Davies Properties have put in this process. I look forward to a peaceful stay with Robinson Davies Properties :)
Aarti · 17 April 2025
★★★★★ 5/5
GoogleWe had such a smooth and perfect move in thanks to Natasha! I highly recommend Robinson Davies Properties estate agency!PositiveResponsiveness, Quality, Professionalism, Value
Antonietta · 26 October 2021
Agent replied · 25 October 2024
Thank you Antionetta for the view. It is very much appreciated.
Kind regards
Robinson Davies Properties
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
