Trusted Agent profile · Harrow
★★★★★
1,058 reviews across 2 platforms
303-305 Rayners Lane, Harrow, HA5 5EH
Gibbs Gillespie's office in Harrow, at 303-305 Rayners Lane, is rated 4.4 out of 5 across 1,058 reviews on two platforms, including 602 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
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The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gibbs Gillespie Harrow won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Harrow office, from every platform, shown as written. First names only.
5/5
GoogleZahab jafry showed me the house for viewing and explained everything needed I in a polite way had nice experience with him.
Dear Likith Reddy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWorst experience ever - avoid GG!!
Worst experience ever. Gibbs in Amersham, very pushy to book viewings- always overbooking - and always cancelling last minute, as if buyers are sitting around ready to waste weekends and afternoons for their games. Happened few times already. Avoid at all cost if you are a serious buyer, and I assume their rush to close deals fast also means sellers lose out on better offers.
We acknowledge your feedback Mick S. However, we have no record of you or any customer experience matching your account, nor can we verify anything about your identity from your Trustpilot account. Who were you dealing with and who cancelled your appointment?
2/5
TrustpilotBad at selling
I have dealt with quite a few estate agents over the years, but it was my first time working with Gibbs Gillespie. Unfortunately, Gibbs Gillespie does not get a good rating. Some red flags.Dealing with Rahul from the Stanmore branch and his bleached blonde colleague who didn't introduce herself. Rahul initially flat out refused to book us in for a viewing. We had to ask several times to view the property concerned. At one point it started to seem like the property they advertised was actually a fake advertisement, but as it turns out the house they were advertising did at least exist.However, once we finally did the viewing, the agent that turned up (not Rahul) claimed we only had 15 minutes to conduct the appointment and they did not know anything whatsoever about the property, and it was clear they really didn't, as they did not even know the house number. We had to point the property out to them when they arrived. It was quite odd. Their salesmanship does leave something to be desired.No wonder the property is still on the market. The agents are doing their very best (or worst) to not sell it.I have given 2 stars just because they have not been the worst I've encountered. At least the property they advertised actually existed and they had the key to the front door for it.
1/5
TrustpilotBad experience, terrible service and money loss
I had a very bad experience, terrible service and money lost due to their incompetence. Went for a viewing to buy a new build property. I asked about parking was told there was going to be residents parking outside. Asked again on the phone to confirm and was told the same. I then put an offer and started the process. I started spending money for the checks and all the procedures required. 15mins after receiving all the paper work from the solicitor I get a phone call from the agency telling me that I will never be able to get residents parking as it is a parking free development which they would have known about in the beginning when building permission was given. I was told to try and find parking at the Asda near by which was absolutely ridiculous. This issue was kept from me until months later when it was time to sign the paperwork. Also after I explicitly asked whether I can park outside the property and was told on multiple occasions YES. I no longer want to proceed with the purchase of the property as this was a very clear misrepresentation. All information regarding the property should have been made clear to me from the beginning in order for me to make an informed decision to buy. As parking is a requirement for me if I had been told from the beginning, I would not have put an offer down on the property. After speaking to the salesman (Alex Robinson) that was dealing with this he hasn’t been helpful in trying to resolve this situation and has been dragging it on for months now. I have to keep chasing him and he’s seems not bothered at all trying to help. It has got to the stage where he is telling me to sort it out my self with the solicitor if I want to get my money back. I’m very disappointed in their very unprofessional service and do not recommend them at all.
1/5
TrustpilotSpam emails that never end
Back in December, I saw a nice property that was marketed by them. They asked for my contact info to arrange a viewing, and then spam started. Unfortunately, they don't have a proper unsubscribe button (this should have been A HUGE RED FLAG), but a button that sends an email with some prefilled info asking the sender to unsubscribe you. Well, this means that they pass your details to the next salesperson, and you're stuck with their spam.
5/5
GoogleI had a viewing today at the Pinner Road property with Zahab Jafry. He was very professional and kind.lovely service
Dear Jigar Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy experience with Gibbs was great from…
My experience with Gibbs was great from start to finish. Luca was very professional and in constant communication throughout the whole process.
5/5
TrustpilotRecently purchased a property from…
Recently purchased a property from Gibbs.G, Both Ryan and Katie were amazing throughout. Kept the process short and simple and were quick to respond to all my questions. Highly recommend this agency. I have had great experience during the early stage of the purchase and encourage other to visit their branch. KB
5/5
TrustpilotVery responsive
Very responsive. Special thanks to Danielle and Tom
Nicola Ewins, thank you for your kind review; we are happy to pass along your comments to the team here at Gibbs Gillespie Ruislip Manor, and Tom and Danielle in particular. We hope to be of service to you again in the future. Best wishes, Gibbs Gillespie Estate Agents Ruislip Manor
5/5
TrustpilotExcellent throughout
From start to finish, I cannot fault the service provided by Gibbs Gillespie. Josh Reynolds handled our sale and was professional throughout. He handled a successful open-day viewing of the property and achieved a high sale price. Communications were excellent and timely. Highly recommend.
5/5
GoogleJack was very professional and courteous in his interactions with me, he is customer focused and tried his best to provide options within the allocated budget and constantly followed up. Although we dint get a chance to complete a transaction I must say I was delighted by his customer service. Many thanks!
5/5
GoogleZahab jafry giving us. Good quick response we are happy the way he suggested property according to our need
Dear Shreya Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMet Maynul at the branch today, spent time talking me through the whole process of letting and was very patient in answering our questions. Fantastic service shown by the agency, 100% recommended
Dear Jay Sharma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a viewing today with Zahab Jafry. He was extremely kind and helpful he answered all my queries professionally seems well informed and interactive. Overall great service and a great guy.
Dear Karan Sethi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust like to say that gibbs is the best agency ive come across. Theyre staff are very professional and helpful. Met mr Maynul and am absolutely satisfied with the service. Great job
Dear Ashwani Thusoo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZahab Jafry showed us the property to rent. Thanks Gibbs Gillespie for showing us the property
Dear Mayur Desai Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic viewing with Maynul , very experienced and knowledgable. Looking forward to work with him
Dear Dhanush Ramsevak Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe purchased our first home through Gibbs Gillespie, new to the process Tim from Rayners Lane branch was extremely helpful and super responsive, without his support we would be lost and thanks to the team who made the process easy for us. Friendly approach and taking the time to check in through out the process. I would highly recommendPositiveResponsiveness, Quality, Professionalism
Dear Giz Patel, Thank you for the great review of our Gibbs Gillespie Estate Agents Harrow team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleGreat service from Gibbs Gillespie, would definitely use them again if buying or selling property. They kept in contact with us regularly, updating us on where we were with the selling of our property and were professional throughout. Many thanks to Paul and the team in the Harrow branch.
5/5
GoogleGreat viewing with Zahab today, answered any question I had and was very knowledgeable of the area!
Dear Meran Othman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat customer service by maynul, he is very thorough and explains very well. Hopefully we can work with gibbs soon or in the future. Absolutely recommended
Dear Priyanka Palla Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery happy with Alex and the Team at…
Very happy with Alex and the Team at Pinner during my recent property purchase. Harry was also extremely professional and courteous during site visits, understood our requirements and patiently showed us around several properties before we found the right one which we immediately purchased.
5/5
TrustpilotThank you Harry for showing us around…
Thank you Harry for showing us around the The metalworks in Slough. Harry’s has been very professional and made us feel super comfortable! Great advice and was helpful! Thanks Harry!
5/5
TrustpilotThe whole process end to end was over…
The whole process end to end was over all smooth! Luca was incredibly professional and helpful in making sure I had a successful completion.
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Yes. Gibbs Gillespie won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Harrow branch at EA Masters 2022.
