Trusted Agent profile · Harrow
★★★★★
1,059 reviews across 2 platforms
303-305 Rayners Lane, Harrow, HA5 5EH
Gibbs Gillespie's office in Harrow, at 303-305 Rayners Lane, is rated 4.4 out of 5 across 1,059 reviews on two platforms, including 602 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
Every review we hold for the Harrow office, from every platform, shown as written. First names only.
5/5
GoogleI am in the process of purchasing a property as a first time buyer. GIbbs Gillespie have been incredibly helpful and proactive. Zohair, who was dealing with our purchase, went above and beyond to make our purchase run smoothly.
Dear Amina Sirad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRent - Uxbridge branch GG
After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.
Dear Zeljka , We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotReally bad service
Really bad service - do not use these people to let your property. There are so many more with over 4% difference. These people also have no interest in loyalty and length of service. USE ANOTHER AGENT!
Good afternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
2/5
TrustpilotLandlords beware
Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.
Dear Harpreet Malhi,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent journey from beginning to…
Excellent journey from beginning to end.Michael and Danielle were with us all the way, and made what was a stressful time, more bearable.Thank you
1/5
TrustpilotTerrible service during buying a…
Terrible service during buying a property. Seller left trash in attic and garden,...but made sure to take thermostat and smoke alarm. I feel estate agent have responsibility to see smooth transition of process till keys are handed.. they ask to come to their office and pick keys and do not care what state house seller has left. I feel that service as unprofessional.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotPraise Danny for his excellent service, he went above and beyond
I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you
Dear MarjaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Danny and the Pinner Team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotWould recommend - thank you, Luca
We had a very positive experience Gibbs, in particular with Luca. He was very on the ball during the crucial stages of both our purchase and sale was keeping us updated almost daily, which really helped given the stressful nature of moving house. It was a long process but Luca helped with all the chasing of parties and regular updates. Thank you, Gibbs & Luca for all your help!
5/5
GoogleZahab jafry showed us around the property he was very well informed and helpful. Understood our situation and guided us accordingly.
Dear Hgyh Hunbg Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was very impressed with the quality of service from Kasai. She was always helpful and supportive and easy to talk to even in the difficult situation. I m very thankful to her. She is the one of the best estate agent I know. Thank you again
Dear Sujana Gurung Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZahab Jafry showed us the property at Carlyon Ave. He was very helpful and informative was a pleasure meeting him as he made the experience very smooth.
Dear Mauricio Barragan Bustos Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIts been almost three weeks since I…
Its been almost three weeks since I signed the contract and the house is yet to be advertise. The house is newly refurbished, vacant and Im just paying the mortgage! I have already given them the solicitors details and no one has even asked for the house keys!
Hello, Ayn. We’ve read through your review and believe there is some confusion, as we have no record of you on our system and our Harrow office is not marketing any "newly refurbished" properties. Maybe this review is for someone else (or, perhaps, another business)? Would you mind calling us at 020 8868 9966 so we can further discuss this experience?
5/5
GoogleZohair has showed us a couple of properties recently and has been very professional and helpful. He has been respectful of the homes he has been showing, and has promptly followed up on any questions we had regarding the properties.
Dear Leo Firman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been with Gibbs Gillespie for a very long time. The team at the Rayners Lane Branch, Mark, Prajeet and Josh have just completed a transaction and were excellent. Prajeet went out of his way on one matter. They are professional, efficient and pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotThe two people that I have dealt with…
The two people that I have dealt with from the Stanmore branch, ie Aqib Islam and Paula Chapman have been exceptionally professional in every way. They have worked tirelessly and diligently; completely focused on making sure that everything went smoothly on the sale of my property. I thank them for all the advice and assistance they have afforded me.
Dear Ruth, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleSuper impressed with the service provided by Gibbs, been through many agents and mr maynul made our process very smooth and was very efficient throughout.
Dear Tulsi Valand Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotOf Mice and Mould
The problems began on a cold Saturday morning on the 12th March 2022. The time was 12:30, I had been waiting over an hour already for the estate agent to show up, I called the office on multiple occasions, but to no avail. As I anxiously stood by, I was forced to make small talk with those also waiting for the flat but as time went on, I was the only one who remained.Hours later I received an email, the viewing was now to be virtual and I, foolishly, accepted. Eventually, I was ‘showed’ around the property and after my 120 second-long ‘tour’ with as much shake and camera blur as The Blair Witch Project; I was asked “Will you take it?”. And I made the biggest mistake of my life, I said yes. But I was desperate and on the verge of having nowhere to stay.When I first arrived at the flat in person, it was clear that I had been had. It had all the amenities of a trap house. The flat contained a single electric ‘radiator’ which, when turned on, smelt like you were transported back in time to a pre-2007 town centre pub. Apparently this was sufficient to heat the entire floor. The flat also contained no boiler, instead there was a giant immersion heater, but I quickly discovered it was cheaper and quicker to boil the kettle every time I wanted hot water. I was glad I made that decision as when I went to investigate why the hot water smelt so rancid, I peered inside the heater to find inches thick of solidified swamp juice ‘filtering’ the water inside. Probably the source of the 1854 cholera outbreak.The flat had several other unusual smells as well. One of these was the stench of sewer gas that often filled the room, coming up from every plug hole due to the Neolithic plumbing the building had. Nothing was ever done about this and sewer gas is noxious at best and deadly at worst. The other issue also smelt like faeces. This was from behind the fridge, and when it was pulled out there were droppings piled higher than at Lowestoft seafront. Then, to top it off, a mouse came running out; which would haunt me till I left, making several holes in the fragile, rubble-packed walls and even made its way out of the ceiling on one occasion. After the hottest summer ever, it eventually did rain. And when it did, it came pouring through the house, dripping every single night. It took weeks for this to get fixed. When I left the property, I was originally given a £240 cleaning bill. I did not have enough money for a deposit initially so I chose the Zero Deposit option (AVOID THIS), I was threatened with debt collection when I disputed the costs, included in this was mould that was behind some furniture, undoubtedly caused by the gaping crack in the ceiling that was not properly fixed. Gibbs Gillespie prey on the financially vulnerable and will fleece you for every penny you have.Avoid them but especially avoid buying or renting Flat B, 484 Chiswick High Road, W4 5TT.
5/5
GoogleZaharb Jafry showed me around a 1-bed flat. He is very knowledgeable, and listened carefully to all my queries, having all the answers. It was lovely to meet Zaharb.
Dear Silvia Ag Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleArun is absolutely professional and dedicated to the job; communication was great. Very pleased with the service.
Aida G., we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleZahab kindly showed me around a property to let earlier today and I was extremely satisfied with the information and expertise provided! Thank you
Dear Mahrukh Mirza Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA really great agency. Very experienced and lovely stuff Maynul who gives us the lot of help in renting our new property.
Dear Qingcheng Wang Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic Customer Service
It has been a pleasure coordinating with Gibbs during our recent house purchase. Unlike other estate agents, they are always available and communicate frequently, clearly and provide detailed guidance where required. In particular, it was a pleasure working with Lucy and Danielle. For future house purchases and sales, I will be contacting Gibbs first. Thank you for everything so far.
Hi Rajiv Shah, Thank you for letting us know about the positive experience you have had with our Ruislip Manor branch and in particular with Lucy and Danielle. We will be sure to pass on your comments to them and the whole team. If you ever need anything else please do not hesitate to contact us. Best wishes,Gibbs Gillespie Estate Agents Ruislip Manor Read Less
5/5
GoogleWhat can i say about this agency, fantastic service by mr maynul, highly informative and regularly checks up on his clients. Well done
Dear Ranjita Vaghasiya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGibbs Gillepsie
Luca Beltrami the agent who dealt with my purchase was very professional, polite and kept me informed on a regular basis, Mr Beltrami is a credit to Gibbs Gillepsie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gibbs Gillespie Harrow won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrow.
Yes. Gibbs Gillespie won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Harrow branch at EA Masters 2022.
