Colin Dean Residential Harrow reviews

★★★★★ 5/5

Google

We sold a property with Colin Dean in August 2017. We had such a wonderful experience with their services and all the team members. We were aiming for a high asking price and so the sale took a long time (our own fault). Even though it took a long time staff would call us weekly without fail to let us know of any updates or bookings. We were quite stressed about it all but they supported us and assisted us as best they could. They were always courteous and conscientious with timings for viewings. If alterations or cancellations occurred then they would let you know asap. Whenever they came to our house the staff were polite, kind and respectful. When it came to the sale of the house we could not be more grateful. At one point it was very stressful but the staff (Chris in particular) went above and beyond to help us make the sale go through quickly and efficiently. We would not hesistate to use them again or reccomend to a friend. Austin and Philomena Hickey

Siobhan · 26 October 2018

★★★★★ 5/5

Google

So far my experience with Colin Dean is amazing. Good and professional agents. They are very helpful and welcoming. Special thanks to Chris and Hina! I recommend.

Lucian · 25 October 2020

★★★★★ 1/5

Google

Worst Estate Agents for tenants. They made me sign a contract which had no break clause without letting me read the full contract. I trusted the agents as the flat is owned by the Mr Dean Ayling himself. Then the horror began when I had to leave the tenancy mid-way through the contract. Colin Dean initially tried to hide the 'Assignment of Tenancy' clause from me and was extremely adamant that there was nothing in the 'Contract' that would allow me to move before the end of agreement. Then when i found out that there was a 'Assignement of Tenancy' clause, the estate agents started asking for compensation. They denied me the right to assign the tenancy to another tenant which was part of the contract they signed with me. After running the dispute and wasting 2 months of my time. Mr Ayling agreed to speak to me and let me assign the tenancy. Then deducted money for cleaning and damages which were present at the time of me moving in. The dispute is still ongoing with the Adjudicator. However the mental stress Colin Dean caused me has been unbearable at times. I only got £400 out of my £1300 deposit for a flat where i only stayed for 18 months. Worth mentioning that he charged me £170 for referencing and £150 to protect my deposit with TDS which is genereally a responsibility of Landlord but he transferred that cost onto me. Also charged me for checkout fee which was also hidden in the conract somewhere and re-surfaced at the time of moving out. This excludes other costs he imposed on me which I havent even mentioned. Also, worth mentioning that the flat was initially rented for £1000 a month but after 12 months the rent was increased to £1075 which is almost 8% for no reason while inflation has been less than 2%

Imran · 26 October 2017

★★★★★ 1/5

Google

The worst agency ever I had to deal with.To get my deposit back i had to fight for more then a month time. My advise...when you move in to the new property go thru all inventry book and take pictures of everyting in side and out side of property,if you have any issue with the property always email them to have a proof us you move out. If you have a problem to get your deposit back is good to contact the deposit schem company,because the agency can't charge you for something like wear and tear.

Sara · 26 October 2017

★★★★★ 5/5

Google

I received an excellent service from Anais at Collin Dean.

Manoj · 28 March 2024

★★★★★ 5/5

Google

Good team and helping in every position. Thanks colin dean

Chirag · 28 March 2024

★★★★★ 5/5

Google

Very nice service and quick response! 5 stars to Colin Dean and Kyarna.

Tianpeng · 2 June 2025

★★★★★ 5/5

Google

My wife and I manged to move out from beneath a nightmare agency in a house with missing and leaking ceilings in record time once we found the right house, just before Christmas. Colin Dean have been very accommodating and friendly. We definitely feel very well looked after!

Saul · 25 October 2023

★★★★★ 1/5

Yell

Shockingly bad customer service! Go else where!

If you are looking for an estate agent that offer the worst customer service going then look no further than Colin Dean residential. Do not use these clowns to sell your property!. It would be a mistake best avoided. Go to a more experienced company, you will no regret the decision. Seen a property you like and want information? you'll be lucky. Want to make an offer on a property? good luck hearing back. Want full confidentially, you've definitely come to the wrong place. Oh, and if you are blessed to be assisted by Chris, dear oh dear you are in trouble! Honest review. AVOID! AVOID! AVOID!

TheRealReview · 30 April 2014

★★★★★ 1/5

Google

Easily the worst accommodation company I've dealt with. When I moved into the property in December, I found the electric heater in my bedroom didn't work. After months of being told by my Colin Dean representative that it would be repaired “soon”, contractors finally took a look at it in early Spring (by which point, I'd already suffered through the coldest months). The contractors, who looked very young and inexperienced, mistakenly replaced the only decent heater in the property instead of the broken one. It took another month to rectify this error... The second ordeal was due to water damage at the entrance of the property. Colin Dean immediately pointed the blame at us. We repeatedly told them we'd done nothing wrong and they should send someone over to investigate. Once this was done, they yet again blamed us. I discussed the issue with a manager at Colin Dean, but he was very condescending and told us that we didn't understand how to look after the property. I looked at the issue myself and found the carpet beneath the water boiler was soaking wet. I contacted them yet again, and they begrudgingly sent someone out to repair the boiler. No apologies were offered for the issue not being identified in their investigation or for repeatedly pointing the finger for a problem that was beyond our control. When we moved out of the property, most of our deposit was deducted for very minor damages, such as scratches on doors and walls, that could trivially be painted over. I tried to contest this, but they wouldn't budge. I decided to cut my losses and move on. No compensation had been offered for any other problems we'd endured, so why would Colin Dean have a change of heart now? All in all, I was very disappointed with their quality of service. They had next to no respect for us as tenants and dragged their heels at every opportunity.

Joe · 27 October 2013

★★★★★ 5/5

Google

Quick, trustworthy, and very professional services. Good luck!

Muhammad · 27 February 2024

★★★★★ 5/5

Google

I had an amazing experience with Colin Dean Residential. We been looking for a flat to rent for over 2 months. We had a viewing for a flat with Colin Dean that eventually wasn't good for us, but Agnes from Colin Dean suggested different property, with turn out to be perfect. She helped us all the way through the process, making the experience extremely good. I can honestly say that they are worth 5 ⭐️

Beata · 26 October 2017

★★★★★ 1/5

Google

Very disappointing agency. Bad services and they try to rip us off from our deposit .600£. we clean the house and leave it in a better state that we could receive it . They wanted the house in a better condition then when we get the flat 🤷‍♀️don't recommend them!!! …

Alexandra · 25 October 2022

★★★★★ 5/5

Google

Colin Dean are very professional and had a very good experience dealing with them during my recent purchase. They liaised with all parties to complete my purchase within a short time. A particular mention to Chris who was extremely professional, helpful and went above and beyond the normal customer service to complete the purchase. Thank you and all the very best for 2020.

Dipesh · 25 October 2020

★★★★★ 5/5

Google

Absolutely customer centric agency, with top notch agents. Always clear and straightforward communication, can't recommend them enough if you are on the market for searching properties for renting or buying purposes. They really did the extra miles even during the pandemic, unlike many other agencies/corporations. You can't go wrong with Colin Dean Residential! :)PositiveResponsiveness, Quality, Professionalism, Value

Adam · 25 October 2021

★★★★★ 5/5

Google

We have been renting through Colin Dean for 5 years now and they are always very helpful and understanding. We have used quite a few agencies in London over the past 10 years + but this one is by far the most reliable and just easy to dealt with and no nonsense one I have encountered..

Karolina · 25 October 2021

★★★★★ 5/5

Google

Very nice and polite staff and Mr Dean is very humble person , they helped me a lot to find a good property with a very nice landlord. Thank you for all the Team ☺️

Freshta · 25 October 2023

★★★★★ 5/5

Google

I rent one bedroom flat from colin dean around 2 years ago. They gave to me wonderful custemer service. They were helpful specially kind all the time. When I had small issues with the flat they helped me as fast they can usually same day or next day. Thank you for that.PositiveQuality

Annus · 25 October 2021

★★★★★ 1/5

Google

Horrendous service from this agency from the top down, BEWARE they will harass you during your tenancy and will go after your deposit when you leave with surprise fees. All in all, would not recommend this agency at all! Go elsewhere and pay that little bit extra if you have to for peace of mind and better service!

Ali · 26 October 2019

★★★★★ 1/5

Google

Do NOT deal with these people. Typical conning behaviour from then trying to charge us £500 for cleaning due to wear and tear. Went to an independent adjudicator and was reduced to £165. Just shows you should NEVER give in to these con artists. Disgusting and shameful. AVOID.

Matt · 25 October 2021

★★★★★ 1/5

Google

I have bad experience with this agency ...lost time and money with this people who didn't bother do much for me when I and my family had to move from previous place...

Ladislav · 25 October 2022

★★★★★ 5/5

Google

I have been a client of Colin Dean for 11 years and in that time have been very pleased with their prompt and attentive service. I would recommend them.

Imogen · 25 October 2022

★★★★★ 5/5

Google

We have just bought a flat from Colin dean, where we had very good experience. Very helpful and professional staff. Highly recommend to use their services.

Chetan · 25 October 2022

★★★★★ 5/5

Google

A 100% professional team. From the first to the last minute. Very quickly or solved the documents and in 2 weeks in the new house. Thank you Colin DeanPositiveResponsiveness, Quality, Professionalism, Value

Adrian · 25 October 2021