5/5
TrustpilotExcellent communicator
We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.
Trusted Agent profile · Harrow
Chancellors Stanmore reviews in Harrow
★★★★★
391 reviews across 2 platforms
38 The Broadway, Stanmore, HA7 4DU, Harrow, HA7 4DU
Part of Chancellors, see every office.
Chancellors's office in Harrow, at 38 The Broadway, is rated 4.3 out of 5 across 391 reviews on two platforms, including 179 Google reviews rated 4.1.
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Reviews
Every review we hold for the Harrow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
Agent replied · 21 March 2026
We appreciate you taking the time to share your feedback. We're happy to hear that your inquiries and requests were handled promptly and efficiently.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
GoogleGreat experience so far. Particular thank to Kevin-Agyemang Owusu for taking the time to show us the properties and waiting even if we were late and trying his hardest to arrange viewings.
Agent replied · 22 October 2024
Thank you for leaving us this great review Alexandru, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleIf there is a zero star, definitely I will give them zero.... I saw an ad on a renting website for a property in stanmore, I called them, did the viewing, put an offer and got accepted. What happened after that was totally a nightmare for me and my husband and kids... We were here in Uk for 1.5 months, staying in an hotel, it was a veeeeery distressing situation, we were finally happy when our offer for the property got accepted, immediately we payed all the money and did the whole requested checks. BUT GUESS WHAT !!!!! before the moving date which was the 17th of March, they called us on the 16th of March at 5 pm to say that we are sorry you can't come tomorrow because we "ACCIDENTALLY DISCOVERED THAT OUR CLIENT IS NOT THE LEGAL OWNER OF THE PROPERTY " what the !!!!, what is your level of professionalism to ACCIDENTALLY discover this now????? After we have already done checkout from the hotel???? They said their client's mum, which is the owner, may be able to sign by the 1st of April but "WE CAN'T GUARANTEE " she might also refuse. We left with no choice but to wait. Few days later we recieved an email from Chancellors stating that unfortunately they did the electricity check for the property which was UNSATISFACTORY AND THERE IS A POTENTIAL DANGER, and it will take further 28 days to fix. Imagine we have moved with our kids to the property which was potentially dangerous because of the negligence of such a state agency, they never respect their clients and the safety of our kids. I will never trust them, that's why I immediately asked for full refund, which takes days and days, and several emails to get MY MONEY back, furthermore they re-put the property back to market while they knew it is not safe. I will never advise anyone to deal with such an agency with zero level of professionalism.
Agent replied · 22 October 2024
Hi Marwa, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
GoogleSTAY AWAY LANDLORDS AND TENANTS. Slow, lethargic, unprofessional, dissapointing, condescending awful service. I've spoken to 5 different members of staff to try and book a viewing. We was promised to expect a call back however we was never called back. I feel sorry for the landlord who was looking for tenants as it took us 2 weeks to find out that the property we was interested in was no longer on the market, even though we was told on the same day it was still on the market. I asked the manager why I was just told 10mins prior by another colleague that the property was still available and now its not. And why its taken 2 weeks of me calling and not getting updates. And he's response was "its probably to do with your income". No one I've spoken to so far seems as though they care enough about their customers. I'll be very intrigued as to how landlords find their management. Absolutely useless.
Agent replied · 22 October 2024
Thank you for reaching out to us Jay, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
1/5
GoogleThe worst agent we have used. After purchasing their silver service we heard nothing whatsoever from them after introduction. Our tenant left after 13 months without the contract being extended so we had to collect rent for the final month, arrange checkout, etc. We then received a bill for the 13th month. I asked what service they were billing for and they could not articulate an answer but referred it to a debt collection service. They also sold us a very expensive Deposit Replacement Scheme for 650gbp. When I submitted the required paperwork and attempted to claim they kept stalling with utterly nonsensical answers, eventually telling me the deadline for a claim had passed. We will be referring the matter to the FOS. Chancellors have since been blacklisted on all of our properties and I would urge caution on behalf of landlords and investors. Please feel free to contact me if you have experienced similar in respect of misselling as if it is commonplace there are grounds for a class action.
Agent replied · 22 October 2024
Hi Andy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleI had a wonderful experience with Chancellors. Sandya, who showed me around, was kind, professional, and very informative. She was also extremely prompt in her replies, which made the whole process smooth and stress-free
Agent replied · 23 September 2025
Hi Shai, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotMy senior representative Karen Taylor…
My senior representative Karen Taylor was an absolute professional. Her persistence got my sale over the line.
5/5
GoogleDenys has been very helpful when asking for advice when trying to rent through Chancellors, he is attentive and very responsive!
Agent replied · 22 October 2024
Hi Nikol, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. Thank you.
5/5
GoogleVery nice experience! Would like to give 5stars for Callum, our agent with whom we were in touch regarding our property search. He is the most helpful agent we ever came across. His patience and understanding is something which is really commendable. Right from 1st day he has never let us down and has always been extremely kind and helpful. Highly highly recommending Callum from chancellors.
Agent replied · 22 October 2024
Thank you Ruchira for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
TrustpilotJamie Woodman
Good customer service
Agent replied · 28 May 2026
We're so pleased to hear that our team had good customer service! We appreciate your positive feedback!
5/5
TrustpilotPositive Feedback, Maintenance Case 06920153
I would like to provide positive feedback regarding Grace Betts’ support in relation to maintenance case 06920153.
Agent replied · 23 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotThe agency staff were extremely rude…
The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.
5/5
GoogleI would like to give Callum of Chancellor Stanmore 5 star - very helpful right from 1st interaction, he took efforts to show a property online within an hour of our call, took the process forward very swiftly as was my need. Great efforts, he shows maturity beyond his age and very understanding and nice person. I would highly recommend him to anyone !
Agent replied · 22 October 2024
Thank you Karun for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotIt was a pleasure dealing with David…
It was a pleasure dealing with David Airs who gave me regular updates on the progress of the sale of my property.
Agent replied · 26 November 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleHad a good experience with them, particularly Taylor Rosen was very helpful as he understood what was needed to find me a property. Thank you Guys.
Agent replied · 22 October 2024
Hi Alok, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleRicky Vazquez at chancellors has been exceptional in dealing with the sell of my property and he has worked well with both me and all the parties involved to get things moving. I would definitely recommend the company .
Agent replied · 11 October 2026
Hi Pacy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
5/5
GoogleDenys has been showing me houses around Stanmore and Harrow and overall he has amazing!
Agent replied · 22 October 2024
Thank you Olha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the team at Stanmore.
5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
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Tell us what you need and we'll put you in touch. Chancellors Stanmore hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harrow.
