Trusted Agent profile · Harrogate
★★★★★
2,732 reviews across 2 platforms
12 Albert Street, Harrogate, HG1 1JT
Linley and Simpson's office in Harrogate, at 12 Albert Street, is rated 4.6 out of 5 across 2,732 reviews on two platforms, including 221 Google reviews rated 4.5.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
TrustpilotKeighley Hardy was very friendly and…
Keighley Hardy was very friendly and helpful. Didnt know where the main water switch was but he offered to look around until he found it. Was quick and the job was well done
We're so glad to hear our team provided such friendly and helpful service, going the extra mile to assist you. Thank you for your kind words!
5/5
TrustpilotThanks Nicole for helping with our…
Thanks Nicole for helping with our tenants problems in a timely manner.
Thank you for your feedback. We’re pleased to hear that Nicole was able to help with your tenants’ concerns promptly and efficiently. We’ll be sure to pass your kind comments on to her.
5/5
TrustpilotVery helpful staff
Very helpful staff. Non flushing toilet mended within three hours. Thank you Nicola
Thank you Sue for your review, I am glad we could get this resolved for you in a timely manner!
5/5
TrustpilotGreat Service
Morgan was very helpful when showing me around two properties, and his general customer service was excellent. The company was helpful overall throughout the process, and I'd definitely recommend them
Thank you for your lovely feedback. We’re delighted to hear that Morgan provided such excellent customer service whilst showing you around the properties and that you found the team helpful throughout the process. It’s great to know you had such a positive experience with us, and we truly appreciate your recommendation. We’ll be sure to pass your kind comments on to Morgan and the wider team.
5/5
TrustpilotCal was very responsive and helpful…
Cal was very responsive and helpful throughout the process.
Thank you for your kind review. All the best in your new venture. - Cal
5/5
TrustpilotThere was a leakage running through…
There was a leakage running through the wall from the upstairs right through the store room downstairs. I Keyleigh Hardy professionally handled the problem for me it was resolved.
Thank you Charity for your review. I am pleased I could help resolve the leak for you!
5/5
TrustpilotLauren at the Sheffield office provided…
Lauren at the Sheffield office provided exceptional service throughout the entire tenant finding process. She handled all the legwork professionally and efficiently, making what could have been a stressful experience completely seamless. From the initial property listing to securing the right tenant, Lauren's expertise and dedication were evident at every step. Her communication was excellent, keeping me informed throughout the process. I highly recommend Lauren and the Linley & Simpson Sheffield team for their outstanding property management services.
5/5
TrustpilotAnother Success!!
This is the second time I have used the Holmfirth office of Linley and Simpson to find tenants for me. Again, I have been exceedingly pleased with their efficiency. I have taken the decision to request that they manage the property on my behalf. It is slightly more expensive this way but I feel that they will do a great job. Huge thanks to Simon, Lisa, Nicola and the nice lady on reception. I will continue to recommend you.
Thank you for your lovely review, it’s been a pleasure working with you and we look forward to helping you again in the future!
5/5
TrustpilotSale back on track after 1y, and got over asking price!
Kieran was a great help! He certainly got our sale back on track, culminating with an offer 2% over the asking price and a wrangling a completion that took around 4 months!, , , , , , , After a year floundering with a smaller estate agent, we opted to use the highest rated estate agent in Leeds and weren’t disappointed.After a frank and honest discussion about a price with a full appraisal with Kieran, we understood what went wrong with the previous estate agents’: approach, price reductions, and communication, so we changed to Linley and Simpson straight away. After a few weeks, the house went back on sale with a clear plan, and a condensed viewing schedule over a weekend. This resulted in a +2% over asking price offer within 2 weeks of the re-listing! The sale did take a while to complete due to a matrimonial spilt and circumstances outside their control, but Kieran kept the buyer informed at all times and kept the sale on track, for over 4+ months, for which, I am very grateful, and it’s great to finally get over the line….
Thank you very much for your kind words Dean. We are so pleased with the result we managed to achieve for you on this property. We spend a lot of time with our vendors making sure we have the correct plan and price to get them the best result. All the best, Team Headingley!
5/5
TrustpilotKatie Allen was outstanding
Katie Allen was outstanding getting my parents purchase across the line. I met Katie on her first day at Linley & Simpson when we first viewed my parents now apartment. She was personable, professional, knowledgeable & down to earth. We hit a bit of a stumbling block with the management company but Katie chased them daily & was actually more successful (& helpful) than our solicitor in getting all the boxes finally ticked. Nothing was too much trouble for Katie. She kept us updated throughout the whole process. She was an absolute diamond. She will be a credit to your team. She certainly went above & beyond & I honestly think we would have still been waiting to complete if Katie hadn’t been on board. Thanks again Katie. You really made the difference 😀
Thank you very much for your kind words. It was a pleasure dealing with you and your parents. Glad they are finally settled in. Many Thanks Katie
5/5
TrustpilotMy contact with Linley and Simpson was Laauren
My contact with Linley and Simpson was Lauren. She really helped me with my lack of computer skills to get everything sorted. I am now settled into my new flat and without her patience, I might have given up with the application. Everyone else I dealt with there was also very professional. Highly recommended. Bernard Hughes
We are super honoured that you feel the service with Lauren has been great! Enjoy your new home and please do reach out with any questions in the future.
5/5
TrustpilotLinley & Simpson - Headingley Branch
We contacted Linley & Simpson - Headingley branch to rent a property. The experience was such a breeze from receiving our call, answering our inquiries, showing us the property not once but twice and ease of communication and referencing, and signing the agreements from the comfort of our home.Special thanks to Chelsea who were very kind and patient with us and met us twice at the property. Chelsea also conveyed our requests to the Landlord and communicated with us very effectively and professionally so Thank you Chelsea!Fayez & Amal
Thank you so much for your lovely review, it was so lovely meeting you both and helping you find your new home. We wish you all the best for the move and for the future- Chelsea and the L&S team.
5/5
TrustpilotExcellent Service from Maddie Ripon branch
I can’t recommend Maddie from Ripon highly enough! As a lettings agent, her service was excellent from start to finish. She was always in contact and happy to answer any questions I had, no matter how small. Maddie was incredibly prompt at getting all the paperwork sorted and even replied to emails after working hours, which shows her dedication. If you’re looking for a reliable and professional lettings agent, Maddie is the one to go to. Highly recommend!
Thank you for your kind review, I am glad I have made your experience a positive one. Maddie.
5/5
TrustpilotLinley & Simpson were friendly and helpful
Linley & Simpson were friendly and helpful from the start when I first contacted them. I would like to give a special mention to Gabby who contacted me on the date I returned to Harrogate with suggestions of properties that she considered fitted my criteria including one which I had missed in my online search which turned out to be top of my contenders. Thank you for listening to me. I would also like to mention office manager Laura who handled my offer negotiations with calm professionalism, putting me at ease through a nervous time.
Thank you so much for your kind feedback! We’re delighted to hear that your experience with Linley & Simpson was positive from start to finish. It’s wonderful to know that Gabby went the extra mile to suggest properties that matched your criteria, including one you missed in your search, and that it became a top contender for you. We’re also pleased to hear that Laura handled your offer negotiations with professionalism and care, helping to ease your nerves. Your satisfaction is incredibly important to us, and we’ll be sure to pass on your kind words to both Gabby and Laura.
5/5
TrustpilotI've used Linley and Simpson in Headingley for years. …
I've used Linley and Simpson I Headingley for years. They rent out my properties, and I always use them when I sell one. The transition from renting to selling is seamless. They always have great, helpful staff, so I don't need to shop around. My last sale dragged on for months, but it was really good having a constant contact with my sales negotiator, as that gave an additional line of communication directly with the buyer. Paige Ellis was great and was able to chase things up and get things moving when the solicitors were stuck in legal porridge. I'm very happy with services from Linley and Simpson in Headingley
Thank you so much for your review John, I’m so glad we were able to get things over the line for you in the end! Please do let me know if you need anything in the future!, Paige
5/5
Trustpilot5 star service from 6 star staff!!
I have to say that Linley and Simpson have been a please to deal with during my move into my new flat. Sharon at the initial viewing was a pleasure to speak to, very professional & informative. Richard in the office answered all my questions & queries quickly & efficiently making it a smooth process. Alex-Jay in the referencing team also dealt with me professionally & promptly to move the process on at speed. Tracey and Rachel were brilliant to deal with when it came to the key handover process that went smoothly and quickly.Overall a fantastic set of people at Linley and Simpson that made a potentially stressful experience an effortless task.
Thank you for taking the time to leave such a lovely review for myself and Richard. It was a pleasure to help you.
4/5
TrustpilotReliable, fast, and hassle-free transaction
I have dealt with Spencer Williamson from Linley & Simpson, to help us find our new apartment in the Leeds, UK. As we are new in the country (or city), we were hesitant at first to deal with any agents. I first met Spencer on the day of viewing the apartment, and he was transparent and consistent for everything. It was an easy, quick, and hassle-free transaction, and we have secured the apartment within a week. Hats off to Spencer and his team for making all things possible for us.
Thank you for your wonderful feedback! We’re thrilled to hear that Spencer made your experience of finding a new apartment in Leeds so positive and hassle-free. It’s great to know that his transparency and support helped ease your transition to a new city. Congratulations on securing your new apartment! If you need anything else as you settle in, please don’t hesitate to reach out. Spencer and the team are here to help!
5/5
TrustpilotGabby
Gabby is an exceptional person, not only as an estate agent but as a genuinely nice person as well. She’s happy, chatty, enthusiastic and super helpful. She appears to genuinely love her job and that is wonderful to see but it also gives comfort to buyers who are trying to navigate the complexities of buying a property! She’s kept me up to date with the process and answered all my questions promptly and efficiently, she’s an asset to the Linley and Simpson Harrogate team.
Thank you so much for your heartfelt review! We’re thrilled to hear that Gabby made such a positive impact on your property buying experience. Her enthusiasm and dedication truly shine through in her work, and it’s wonderful to know that she provided you with the support and information you needed throughout the process. We appreciate your kind words and recognition of her efforts. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
5/5
TrustpilotExcellent communication from the start
Excellent communication from the start from Hannah, explaining the process clearly for a first time landlord and providing a detailed market analysis report to help support the valuation and decision to let. The property listing was very thorough and stood out online, as evidenced by 3 viewings within 24 hours of being posted online. Rebecca clearly did a great job of the viewings as we had two offers at asking price from the initial viewings. Both Hannah and Rebecca were brilliant throughout the letting process, arranging quotes and contractors for remedial works and keeping me updated on applications and referencing. Having considered 'online only' letting agents, it was definitely the right decision to go with the personal service from Linley & Simpson Wetherby and I wouldn't hesitate to recommend Hannah and the team to potential landlords.
Thank you so much for the lovely review- we really appreciate your positive feedback and we look forward to working with you going forward. Thanks again Hannah and Rebecca.
5/5
TrustpilotChelsea Cullen ⭐️
Chelsea Cullen ⭐️I wanted to thank Chelsea for her incredible support in helping us find the perfect house to rent. Her professionalism, patience, and attention to detail made the entire process so much easier and stress-free.I truly appreciate the time Chelsea took to understand our needs, schedule viewings, and provide valuable guidance. Thanks to her hard work, I now have a place I’m excited to call home.Thank you again for everything, I’m deeply grateful.RegardsAmod
Thank you so much for taking the time to leave such a lovely review. It was a pleasure finding you your new home and we wish you all the best for the move- Chelsea
1/5
TrustpilotHaving to fight to get my deposit back
Having to fight to get my deposit back, unsubstatiated claim against my deposit with no evidence provided. It's been almost a month and a half. This company is laughable, they are purely incapable of managing properties. We had so many issues with them during our tenancy. If you have a choice don't rent with them.
Thank you for taking the time to share your feedback. We are sorry to hear that you have been unhappy with your experience and would welcome the opportunity to look into the concerns you have raised. Unfortunately, we have been unable to identify your tenancy from the information provided in your review. If you could contact us at feedback@linleyandsimpson.co.uk with some further information, including the property address and any relevant details, we will be able to locate your records and investigate the matters you have raised. We take concerns regarding deposit charges, property management and the handling of maintenance issues seriously, and would be keen to review the circumstances surrounding your experience.
5/5
Trustpilot5-Star Review for Ella's Contract Renewal Service
I recently worked with Ella Hodson on renewing my contract, and I couldn't be more pleased with the service she provided. From the start, I had numerous concerns about how to navigate the contract renewal process, especially given the rising costs. Ella not only addressed all of my questions with patience and expertise but also offered practical solutions to help ease the pressure. For example, one particularly helpful suggestion was incorporating a break clause into the contract. What impressed me most was Ella’s responsiveness. She always replied promptly, ensuring that I never felt left in the dark during what could have been a stressful process. Her guidance and professionalism made the entire experience seamless.Overall, Ella's contract renewal service deserves a full 5 stars. Highly recommend! And thank you so much, Ella.
Thank you so much for your review and your kind words Ying.
5/5
TrustpilotA very efficiently managed turn round…
A very efficiently managed turn round of tenants. Within a fortnight; the house was inspected, and defects rectified (Included new carpets, full deep clean and broken items fixed), New tenants found/vetted/contract signed. Claire went above and beyond to get trusted contractors in to do the work, swiftly and well priced, to allow the proposed moving in date of the new tenants to be achieved. Super job, many thanks to Claire and the L&S team.
Thank you very much for the great review Paul, you’re a good landlord and it has been a pleasure working with you to get the fast turnaround that we have. Looking forward to working with you for many more years to come! All the best, Claire and the team at Holmfirth
5/5
TrustpilotWhat a lovely journey ❤️
I managed to find a property in Sheffield after 2 months of continuous search and arranged viewings. The only agency that really made my dream came true was linley and Simpson Ltd. The team are really professional made everything easy. I was honored to meet Kelly the lovely and very friendly officer in Sheffield branch and she really put big effort in terms of emails phone calls chasing references and so on. Thank you all and will 100% recommend your agency for everyone I know. Thanks Kelly and the rest of the team.
We have loved been on the journey with you, we hope you and your family settled in to your new home nicely. Thank you for the lovely review!
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