Trusted Agent profile · Harrogate

Hunters Harrogate reviews

3.0

★★★★★

791 reviews across 2 platforms

3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX

Hunters's office in Harrogate, at 3 Regent House, is rated 3.0 out of 5 across 791 reviews on two platforms, including 241 Google reviews rated 4.7.

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4.7 / 5

241

Reviews on Google

This office

Trustpilot logo

550

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Harrogate office, from every platform, shown as written. First names only.

5/5

Google

I think anyone who has gone through a house move during the pandemic needs to recognise the stress and pressure that estate agents will have been under and I can’t thank the team at Hunters HG enough for how well they handled the entire process. Hunters have now handled both our sale in 2018 and purchase in 2021 and it has been the most professional and easy experience on both counts. One of the agents (Aimee) managed to negotiate our exchange and completion with less than half a days notice with a bank holiday thrown in and looming stamp duty cut off. I am adamant that things would not have happened had it not been for her perseverance and above and beyond attitude which I am incredibly grateful for!PositiveResponsiveness, Quality, Professionalism, Value

Patrick · 16 June 2021

Agent replied · 15 June 2024

Thank you so much for your lovely review, Patrick - the whole team are so glad you've had such a good experience with us on both occasions. We hope you love your new home, and we wish you all the best for the future. Please let us know should you ever need our help again in the future!

5/5

Google

I can't recommend the team at Hunters enough. I had a really difficult sale and without the support Aimee and Shona I wouldn't have coped. They kept the chain happy and chased the solicitors. They updated me regularly and were there for support when things when wrong. I would highly recommend the whole of the Hunters team, they put together great presentation pack for my house and it sold for the asking price within 3 days. I'm really grateful for all their help, without them I'm not sure the sale would have completed.PositiveResponsiveness, Quality, Professionalism, Value

Tara · 16 June 2021

Agent replied · 15 June 2024

Thank you so much for your lovely review, Tara. We hope you love your new home, and have many happy years there. It was a pleasure helping you and we wish you all the best for the future!

5/5

Trustpilot

I have been with M&M property since…

I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani

Alessia · 1 February 2024

1/5

Trustpilot

Hunters is a joke

I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.

King · 23 May 2024

5/5

Google

We sold our property with Hunters, and we honestly couldn’t be happier with the service we received. From start to finish, the whole team were fantastic. …

Helen · 16 February 2026

1/5

Google

I felt overlooked by Hunters i had asked to view a property a number of months ago, i wasn't even allowed to view the property although i contacted them hours after the property was posted online. Something felt fishy about the whole sale of the property as if they wanted only a quick sale and not the best offer for the client.

Clyde · 16 June 2023

Agent replied · 15 June 2024

Hi Clyde, We are disappointed to hear your comments. We have no record of a viewing request under your name, could you please make contact with the office and ask to speak to our Sales Manager in order to try and rectify this. Thank you!

5/5

Google

I could not rate Hunters, Charlie and Lindsay in particular highly enough! The team was super efficient, super helpful, managed the whole application process with high level of professionalism as well as negotiated additional requests from me with the Landlord with the positive outcome. Thank you very much. We are loving our new home

Olena · 18 December 2023

Agent replied · 15 June 2024

Dear Olena. Thank you so much for this fantastic review for our Lettings Team. We're glad you are happy in your new home and it was our pleasure to help.

1/5

Trustpilot

Enquired about a property

Enquired about a property. Travelled a round trip of 10 hours to view said property.

Paul · 8 May 2026

2/5

Trustpilot

An unfortunate attitude from Hunters

My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.

Matthew · 2 April 2024

5/5

Google

We recently secured a rental property with the help of Michaela Davenport and Chris Borges from Hunters in Harrogate. What a seamless journey! We will definitely be recommending Hunters based on their professional and friendly service. From first viewing to key collection we were put at ease and kept updated with the rental process. Thank you!

Veronica · 6 April 2025

5/5

Google

Just bought our house through Hunters Harrogate, it all went smoothly, Aimee was great and kept in touch all the way through.

Jim · 16 June 2022

Agent replied · 15 June 2024

Thank you for your lovely review, Jim! We wish you all the best in your new family home! :-)

1/5

Trustpilot

Dishonest and unprofessional

We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!

PJ · 22 March 2024

5/5

Trustpilot

Very helpful and patient.

Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.

Debby · 4 September 2020

1/5

Trustpilot

Hunters Horncastle:

Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible

Lupey · 22 February 2024

5/5

Google

I have been a landlord for over 20 years using another agency who we haven’t been happy with for a number of years. Recently we changed to Hunters and their professional service, knowledge, communication and attitude has been such a refreshing change for us. I’m looking forward to working with them.

Sharon · 18 December 2023

Agent replied · 15 June 2024

Thank you for your lovely review Sharon! We are so happy to be your new Agent and also look forward to working with you!

2/5

Trustpilot

I was buying a house through hunters

I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.

Mikey · 6 February 2024

5/5

Trustpilot

Throughout the sale of my house I found…

Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much

Rebecca · 14 December 2023

5/5

Trustpilot

Valuation and extension options - excellent service

We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional.

Angela · 27 November 2025

5/5

Trustpilot

Best by far! Hunters castleford, thank you

Hunters castleford, WHAT a professional, pro active, friendly team, hollie, kiera, lisa could not have made the process simpler!!! Updated practically daily! On the ball! Ive used most of local agents over past 10yrs and NON have come close to their high standard of quick comnunication and friendly manner!!! Couldnt recommend highly enough!! Thanks to the whole team for making a difficult process as str8 forward as possible! Best agents local to me and would not hesitate to use again...although think i will be staying put for a while 🙂

MISSGLENISBECKETT · 23 January 2024

5/5

Trustpilot

Hunters -Ealing

Hunters -Ealing Friendly professional, I can’t thank Steve enough. The time, energy and commitment, he was the bridge between both my solicitor and the buyers and was 100% committed. Everything went through Smoove and this was due to Steve and Hunters-Ealing. I have recommended them to other sellers and they will be always highly recommended by me

Ivan · 25 June 2021

5/5

Trustpilot

Last year in November i sold my house…

Last year in November i sold my house with Hunters. Due to reasons beyond my control the sale process was not as easy as anticipated however the reassurance and professionalism from hunters where outstanding. I went with hunters theough word or mouth and i have already recommended Hunters to friends who i know are selling or thinking of selling their property. They are an amazing team and so friendly. Thankyou ladies for making a difficult situation so bareable. We got there in the end.

Janine · 10 January 2024

1/5

Trustpilot

Just don't use this Estate Agent

Just don't use this Estate Agent. And really don't use them to do an Inventory. They made so many errors we had to almost redo it ourselves. They missed the Fridge Freezer. Washing machine and Dishwasher in the Kitchen. They said there was a white wooden wardrobe in the bathroom, there isn't I could go on and on. I have asked for a refund but of course not heard anything!

Stephanie · 21 July 2024

1/5

Trustpilot

Their inefficiency made me lose a living place

This is how I kept urging the agent to follow up & how their inefficiency made me lost a living place in Sep.I viewed the flat on 4th Aug and paid holding deposit on the same date. My offer was accepted on 7th Aug. When Hunters and Homelet spend more than one month for my reference check and preparation of lodger agreement, I kept asking them when I can sign the contract and so I can transfer 6 month upfront rent and deposit.On 7th Aug, I tried to enter my details of reference check on the same date. However, the system had bug. Hunters staff helped me enter the details with their internal systems in the following day, although there are some typo of my job and address reference.Perhaps because of the miscommunications among 2 parties, Homelet refused to do reference check for me as they have not yet got the approval from Hunters. With numerous e mail I requested Hunters to fix it, Homelet started sending e mails to my manager and current landlord for reference check on 15th Aug.On 17th Aug, Hunters staff asked me to pay 6-month upfront rent and deposit by e mail without sending me the lodger agreement. I promised them to make the payment when they send me the contract and contract is signed.On 25th Aug, I received the lodger agreement finally after several requests. I raised some questions in the e mail in order to shorten the time for them to answer me during our future meeting of contract signing.On 6th Sep, another Hunters staff invited me to go to their office and sign the contract on the following day. I gave her my questions again for her better preparation. On 7th Sep, that staff said meeting date had to be changed. She answered my questions very briefly. Perhaps she is not familiar with the letting issues of the flat, I simply said I will ask others when I move in. I tried to ask when we meet and sign the contract. She did not reply.On 8th Sep, another Hunters staff told me that the landlord decided to accept another offer. The studio is no longer available in the market. He asked me to state my bank details and they will refund the holding deposit. I once thought the landlord must keep bidding for a higher rental price.I must move out before 23rd Sep as official move out notice was given to the current landlord. During resume of finding rental place, I found the flat in Zoopla again with rental price unchanged.Later I found the staff of the landlord and told the landlord what’s really happening. The landlord felt so sorry & decided to give me viewings of 3 other studios. However, the size and location do not suit my need.

Mei · 6 January 2024

5/5

Trustpilot

Exceptional

Joshua Jogo at Hunters Brentford is professional, patient and extremely welcoming with such a positive attitude. Highly recommend him, 5 star service with a smile. Thank you Hunters and Joshua.

Lizzie · 13 February 2024

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