Trusted Agent profile · Harrogate
★★★★★
791 reviews across 2 platforms
3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX
Hunters's office in Harrogate, at 3 Regent House, is rated 3.0 out of 5 across 791 reviews on two platforms, including 241 Google reviews rated 4.7.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
5/5
GoogleA very responsive and helpful estate agents -a big thank you to Aimee and James. We are delighted!
Thank you so much for your lovely review, Rachel. You've got a fantastic home, and we hope you absolutely love your new house! We wish you all the best for the future, from all of us at Hunters. :-)
5/5
GoogleThanks to the friendly team in Harrogate for seeing through our sale in a very professional and helpful manner. Aimee was always positive, cheerful and would respond very quickly to our emails. She always kept us informed with regular updates on progress and any issues which needed attention. Thank you!
1/5
TrustpilotRude and unprofessional
I had a viewing arranged and nobody could give me a meeting point for a large apartment building with several entrances. Spent nearly 20 minutes at the location wondering around and trying to reach the person that was supposed to show me around, all calls declined. Office couldn’t get through to her either and when she finally calls me is to rudely tell me off for not showing up at a different entrance when she never told me where to go, speaking to me in an angry tone and then hanging up.
2/5
TrustpilotWe have taken our flat off the market…
We have taken our flat off the market following 2 failures by the agents in Filey. All seemed well to start with,enthusiastic staff produced good pictures etc. We had a viewing, a few days later we had the good news that the lady was to purchase. 3 weeks later, we were informed that she was indeed NOT buying our flat, but another in our block, still not sure where the responsibility for this lies. The second occasion, we had a second viewing from a few months ago, so were really excited. 5 minutes after the appointment we were informed the gentleman didn't even have his property on the market !! Apparently, we should have stipulated we only wanted people who are in a position to proceed. Never have we heard such stupidity, thought agents sold properties !!??
1/5
TrustpilotElecting Not to Evict Violent Tenant which Assaulted Another Tenant with a Knife
I am compelled to write this review to express my deep concern and disappointment with the lack of action taken by Hunters in response to a serious safety incident within one of their managed properties.Recently, I was assaulted by one of their tenants who not only brandished a knife but also forcibly entered my apartment and injured my cat. This shocking and dangerous incident has left me and other residents in the building feeling vulnerable and fearful for our safety.Despite the severity of the situation, and their tenant pleading guilty to assaulting another tenant, the response from Hunters has been shockingly inadequate. Instead of promptly addressing the issue and taking steps to ensure the safety of all residents, the management has refused to evict the responsible tenant. This decision is not only a blatant disregard for the well-being of other residents but also a failure to uphold the basic standards of tenant safety and security.It is deeply disheartening to see a property management company neglect its responsibility to maintain a secure and peaceful living environment. The safety of tenants should be paramount, and it is unacceptable that Hunters is allowing such a threat to persist within the community.Prospective tenants, please be aware of the lack of security and prioritization of tenant safety at properties managed by Hunters. In the face of a serious security breach, the management's inaction speaks volumes about their commitment to the well-being of those who entrust them with their housing needs.I urge Hunters to reconsider their stance and take immediate action to ensure the safety and security of all residents in their managed properties.Michael Ryan
5/5
Google3 words to describe Hunters and their lettings service - professional, organised and approachable. From my first phone call with Lindsay to the moment the tenants had moved in I felt they were in control of the whole process. Importantly it took only about 2 weeks, from advertising to moving in day. Amazing service.
Thank you Graham for your lovely review - we are pleased that you have been impressed with the service Lindsay has provided and we look forward to continue working with you.
5/5
GoogleExcellent service, Aimee kept me updated throughout the process was a pleasure dealing with this company.
Thank you for taking time to leave a review! We wish you all the best for the future and thank you for using us to sell your property. :-)
2/5
TrustpilotHad Hunters out to value my property…
Had Hunters out to value my property for sale but got really bad vibes from the valuer. Found them to be unprofessional so went with another agency (who were amazing)Unfortunately a property I liked was up with Hunters. Tried to negotiate a deal on the property but the communication through Hunters was not good. I don’t think it was the process rather the person handling it. When negotiating you would expect them to act as professional intermediaries however they were disinterested and as cold as a wet fish. I would have been better dealing directly with the homeowner and we may have been able to make a deal. I left my offer on the table but I have no idea if that was ever passed onto the homeowner. I’m sure there will be some great Hunters branches out there but I’ve not come across one yet. My heart sinks a bit now if I see a property up with Hunters. I just don’t want to deal with them ever for a purchase.Edit.We did end up buying a house through a Hunters branch. Although I did do the deal directly with the homeowner in the first instance we agreed on how to proceed and then we went to the agent. They were actually very good so I guess it’s pot luck which branch you use.
5/5
GoogleLindsey and Charlie are absolute superstars and did a great job managing the existing tenant and finding a new tenant..highlight recommend both of them for doing such a good job in keeping me updated and ensuring all of the admin is done.
Thank you for your continued loyalty Juspal. Always here to assist and advise whenever you need us!
5/5
GoogleAimee was great with managing the sale of my flat, very professional, great communication. Highly recommend Aimee at Hunters Harrogate.PositiveQuality, Professionalism
Thank you so much, Louise. Your review really means a lot to us - we wish you ever success for the future and would love to help again should you need us!
1/5
TrustpilotTotally disgusted
Totally disgusting practices. This company are selling a detached property next to my home. They say it’s impossible not to include a photograph of the full frontage of my house as well. I requested the photo be cropped or changed. For a few days I regained my privacy but again the original photo has returned and is all over the internet. They say they can’t show their clients garage without my house being in the picture. Absolute garbage as the garage is on the other side of the house being sold not next to my house!!! It’s obvious they are using my home to paint a picture of a nice residential road. It’s 100% possible to take a photo showing the house , driveway and garage of their clients property without including my home. Awful just awful.
5/5
TrustpilotMassive thanks to Hunters Brentford
Massive thanks to Hunters Brentford, especially Josh, Vic and Min Sharma who we’re always at the end of the phone to answer our queries and keep us sane through the minefield of selling our property. Josh was especially helpful with his excellent communication, he really owns his job 👏👏👏👏👏 Thanks again to you all.
5/5
GoogleVery helpful, responsive and effective service. Aimee was exceptional in supporting us with our purchase.
Thank you so much for your lovely review, Andy. It was a pleasure helping you and I hope you love your new home!
1/5
TrustpilotIf I could give a negative score I would
S. YORKS. If I could give a negative score, I would. What an absolute bunch of useless w-----s. As a tenant we, get 6 monthly inspections, not a problem at all. The problem is, they hardly ever do the work needed & when they do, they employ the most r------d & incompetent person possible & the quality of the work is ALWAYS s--t. When you complain, they do nothing about it. For people using them as an agent: they are letting your properties deteriorate while charging you the earth.
5/5
TrustpilotHuge thank you to Hunters estate agents Abbeywood
A huge thank you to the Hunters team at Abbeywood, Helen Pittard,Sam King; Dominic Blake, Through your extensive knowledge of the market,the sale of the house was effortless and stree free,great communication throughout, we are so impressed with how easy you made the process and cannot thank you enough. The use of a sales progressor (Laura) was very much appreciated Andy, Dave; Paul
1/5
TrustpilotI was called in regards to a rental of…
I was called in regards to a rental of a property. Property has a tenant renting still while adequate information wasn’t provided. Lastly a hmo was offered which wasn’t what I am or was looking for.
4/5
GoogleHaving recently sold my house through Hunters, I can say that overall the process was straight forward. A slow start to viewings was soon turned round, with the agent discussing proactively as to how to promote the property. This led swiftly to a purchaser and smooth negotiations followed. Communications were good, and I had confidence in them managing the sale of my house.
5/5
GoogleHunters were an outstanding agent. The listened to our requirements, gave clear and reasoned advice, marketed the property so as to achieve a fair price and then kept on top of the transaction, advising us of progress at all stages. It is rare (and a great pleasure) to find such a professional and customer-focussed business in any sector, let alone estate agents!
Nick, thank you for your wonderful review. We are happy with how impressed you have been with our personal service. It has been a pleasure working with you. Kindest regards, The Hunters Team.
1/5
TrustpilotThis is one of the worst company ever
This is one of the worst company ever. My deposit is stuck with them for more than 4 months now. mary.mcgarry is the worst representative to work with. they never respond. we have been following for 3 months over call and emails but they pick up call and then keep saying we will get back to you. Never wok with Hunter.
5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me.
1/5
TrustpilotEstate agent was the rudest I've ever…
Estate agent was the rudest I've ever seen. Property was rented and we were not told before making a 1 hour trip. Arrived 4 mins past agreed time and we were insulted beyiond measure. I wish I could take legal action against them.
5/5
TrustpilotHunters Percy St Branch Newcastle Upon Tyne.
I needed to sell a flat & came out of M & S & saw Hunters I went in & was greeted warmly by Bo TsangThe way Hunters photographed the flat was lovely &the video of the property made people feel they wereinside the flat. Anytime I contacted Bo Tsang or Steph-Pert-Thomas I got good service & any concerns were addressed quickly. Way Above Average help, lovely people who do their very best fora customer. I used the Percy St Branch in NewcastleIf you need to buy or sell go to HUNTERS
5/5
TrustpilotHunters, Elland
Hunters, Elland.Grateful to have Chantelle and the team assisting my elderly mum who really struggles with online use. Nothing was too much trouble for them and they took the extra time to get her moved in properly.Lovely staff and very helpful.
5/5
GoogleI have been dealing with Jamie Lea at the Harrogate office for quite a while now as a property landlord. I'm very pleased with the service that I receive. Jamie goes over and above what I've come to expect over the years. He's very quick to update me on anything I need to know and always does his best to help in his usual friendly manner.PositiveResponsiveness, Professionalism
Thank you so much for your review, Joanne. We really appreciate it - we're so glad you've had such a good experience with Jamie and he is looking forward to working with you in the future.
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