FSS reviews

★★★★★ 5/5

Google

We had the pleasure of working with FSS during our first home-buying experience. Stuart and Kerry were absolutely fantastic. From start to finish, the team was incredibly helpful and made the whole experience so much easier. They were always quick to respond to any of our questions and kept us informed every step of the way. What really stood out was their exceptional communication, they went above and beyond to ensure we were never left in the dark and that everything was clear and straightforward. We truly felt like a priority throughout the entire process. We can't recommend FSS enough for anyone looking to buy a home. Their professionalism, prompt responses, and great communication made all the difference. We will always remember this experience and would gladly use them again. A huge thank you to Stuart and Kerry for making our home purchase so smooth!

Kaitryn · 16 February 2026

★★★★★ 5/5

Google

A very pleasant experience from a local business which is always refreshing in this age of disconnected corporate giants. The application process has been highly efficient from the moment I submitted mine and the staff have been both helpful and prompt with no chasing at all! Ella has been very good at keeping me updated throughout which I really appreciate as this is only my second experience with renting

Nick · 16 March 2026

★★★★★ 5/5

Google

Bought my new house and sold the old one with FFS, great service throughout. Always ready to answer all my question and gave great support and assurance though the stress that is moving home. Special mention to Stewart and Richard who I dealt with as they were both brilliant as we’re all the staff whenever I phoned the office.

Richard · 16 March 2026

★★★★★ 5/5

Google

We recently went through a challenging property purchase, and we can confidently say that the exceptional team at FSS was the driving force behind its successful completion. Despite numerous obstacles, their dedication and professionalism ensured the process stayed on track. Special thanks to Stuart for his tireless efforts, daily updates, and for making those tough calls to keep everything moving. We truly appreciate their commitment and support in securing our new home. Thank you, FSS team!

Prestige · 16 April 2025

★★★★★ 5/5

Google

Our experience finding a rental property in Harrogate with FSS was fantastic, in particular dealing with Katie who was so kind and helpful. This was especially so given our more complicated background / application. Katie continues to be very helpful and responsive and we have been very impressed with their systems, especially regarding property maintenance. I would recommend FSS to anybody looking for a property in Harrogate. Thank you Katie!

Tim · 16 April 2025

★★★★★ 5/5

Google

The customer service was excellent, the process was so quick, efficient and seamless. Ella and Katie were very helpful and accommodating which was a massive help!

Treasaidh · 9 April 2026

★★★★★ 5/5

Google

FSS managed a rental property for me for many years and did so brilliantly. I, of course, chose them to handle its recent sale which was done professionally and very efficiently. Stuart was very supportive and his advice always spot on. I have no hesitation in recommending this agency.

Jean · 16 April 2025

★★★★★ 5/5

Google

After being hugely let down by poor service with another prominent family owned Harrogate estate agent which lost us the sale on our property, we approached FSS to auction it for us. From the initial enquiry to handling the (very quick pre auction sale) Kerry was just fantastic. Calm, professional and she made the whole process incredibly stress free. After wasting over 7 months with our previous agent, only for the offer to fall through at the last moment, FSS found a buyer who offered the same price we had previously accepted with the aborted sale, within 5 weeks of listing and after a speedy exchange, we completed only 3 weeks following. FSS and Kerry in particular, were knowledgeable of the current market and delivered what they promised with professionalism and honesty and we could not recommend them highly enough. Thank you Kerry and the FSS team.

Sara · 16 April 2025

★★★★★ 5/5

Google

We have just had the best experience with FSS. In particular Aaron was really helpful, friendly and ensured our transactions , answering questions were dealt with in a quick, efficient and professional manner. Thankyou so much Aaron, we highly recommend FSS for your property needs Lisa and phill

Phill · 16 February 2026

★★★★★ 1/5

Google

Simon croft and Lorna witty from fss are possibly the worst letting agents I've had the misfortune of dealing with I strongly recommend as a tenant that you give this company a wide berth, Simon croft thinks he has a legal right to ask for a forwarding address, and he does but your not obligated to give one out! I was lucky to find a decent lettings agent after vacating one of his properties but to be honest I would happily go live on the streets before renting off this bunch of clowns!

Chris · 16 September 2025

★★★★★ 5/5

Google

FSS is outstanding. Adam Crawfurd-Porter managed my commercial property in Harrogate superbly, ensuring it was well maintained and fully let. He and his team then oversaw a complicated sale of the building - negotiating the deal, liaising between the buyer and myself and keeping me fully informed of developments. Highly recommended.

Mike · 16 February 2026

★★★★★ 5/5

Google

We recently purchased a 5000 sq ft commercial unit and a thanks to the commercial team for keeping us and the seller updated with each others questions, and thanks to the patience of all whilst we sorted out a legal wrangle before finally completing on the Camwal Road, which we can now refurbish and let out via FSS

Jamie · 16 December 2025

★★★★★ 5/5

Google

We recently purchased a property through FSS, and the experience was nothing short of exceptional, truly 10-star customer service. From the very beginning, we were kept informed about every aspect of our purchase, including updates further up the chain, ensuring we were always in the loop. Despite facing several significant challenges, including prolonged delays and stalemates with solicitors, Stuart and the FSS team went above and beyond to keep communication flowing and ultimately pushed the sale over the line. Stuart's professionalism and remarkable negotiation skills were instrumental in ensuring the sale progressed, and without his persistence and expertise, it’s hard to imagine the process reaching completion. We’re incredibly grateful to Stuart and the FSS team for their dedication and unwavering support throughout what could have been an incredibly stressful time. Highly recommended!

Heather · 16 April 2025

★★★★★ 5/5

Google

Kerry Grant has been brilliant selling my cottage in Burton Leonard. Could not thank her enough for all her help along the way.

Linda · 25 July 2025

★★★★★ 1/5

Google

Oh dear...Where shall I start? All was well for the first few months of my tenancy with this company, until the 2am drug-fuelled brawls in the communal corridor, which were stopped very quickly due to the tenants being evicted. However, what then consisted was a 5 year campaign of verbal abuse, harassment & death threats by another tenant. She would come knocking on our door at night to scream abuse at us, threaten to kill us, slam doors constantly day & night, bash on her ceiling (we lived directly above her), meaning we couldn't sleep, then were unable to attend work the next day as she would be sat outside our flat door, ranting to herself. Despite weekly complaints to this estate agent, & almost daily visits from the police; the agent/landlord were somehow completely powerless to evict this particular, female tenant; saying they didn't want to 'appear too harsh' & eventually, started ignoring our repeated complaints/welfare concerns altogether, until the tenant in question started threatening to start fires & piling electric heaters & clothing items on the communal stairs, blocking the main entrance. In addition to this, she would repeatedly switch the communal lights off/on throughout the night, including emergency lighting, so we would be forced to use torches on our way down the stairs to work every morning, & patrol the communal corridor & eventually the street wearing a foil blanket or a single duvet. Eventually, she started to expand on this behaviour; trespassing on local private property of elderly residents, & stalking other streets/properties within the neighbourhood, also photographing/filming elderly/disabled residents on the street, following them, verbally abusing & threatening to kill them (including a young mother & 7 month old baby), yet the landlord/estate agent were completely powerless to evict this tenant, which has become, not only a serious problem for tenants within that particular building, but also an entire neighbourhood, who recently turned to local government to address the issue, apparently to no avail. After being forced to purchase personal protective equipment such as fire extinguishers (which were NOT PROVIDED in the communal corridors), personal alarms, (which we had to carry in order to feel safe enough to leave the flat for work/shopping) & having to educate ourselves as to how to break a double-glazed window, just in case; after myself & my partner were forced to move due to the daily abuse, we were not compensated for, nor even any apology given. This experience almost ended our relationship, damaged our mental/physical health. Imagine, being unable to leave your tiny flat because someone is lurking in the corridor/street ready to threaten/hurl abuse at you; we had to limit how often we left/came back because our presence might 'set her off.' I had to wait for my fiance to finish work so he could escort me home due to this level of abuse. No apology, even though one of the partners experienced this tenants behaviour first-hand during a routine building inspection during which time she started roaring in the corridor like a wild animal. This is not the kind of daily behaviour we expect to have to come home to when we both work full time. Sadly, this was the case, & we have both agreed that we would rather try our luck on the streets than rent from this company in the future.

Woolyninja · 16 April 2022

★★★★★ 5/5

Google

I used FSS Property to get a survey for my first home. Gaynor was really friendly and helpful and provided a full explanation of the benefits of a survey as well as making a recommendation based on the age and type of house I was buying. Gaynor kept me updated on the progress of the report and was really quick to respond to any questions. The report was really detailed and well written and noted a number of things I hadn’t even considered.

Harriet · 16 April 2022

★★★★★ 5/5

Google

What an incredible team! I’m honestly amazed at how Kerry and Stuart navigated the entire sales process, from the buyers viewing my property to our move-out on completion day, all in just three weeks! They helped us stay calm during the intense pressure of a quick sale and even found us a beautiful rental just five days before Christmas. Saying that the team at FSS went above and beyond doesn’t fully capture their exceptional level of client care and professionalism. If you’re considering selling, buying, or renting, I wouldn’t look anywhere else!

Louisa · 16 February 2026

★★★★★ 5/5

Google

We have recently sold our house via FSS. We have received excellent customer service with prompt communication and very helpful advice. Special shout out to Kerry and Stuart as they have both been excellent.

E · 16 December 2025

★★★★★ 5/5

Google

I have recently sold a property through FSS and have been impressed with the service from start to finish. The staff I dealt with have been diligent and honest, particularly Stuart who is helping me in my search for a new property. Would highly recommend if you are looking to buy or sell in Harrogate.

Sam · 16 April 2025

★★★★★ 1/5

Google

Extremely reluctant to react or get involved where there was an abusive, threatening tenant buying and supplying illegal drugs at a property, smoking weed daily in the small kitchen and living room. The agent has allowed this abusive tenant to claim the deposit of the victimised tenant on the basis the victimised tenant fled the property before the tenancy expired. The agency's answer - they did their 'level best' and the aggressor has a valid case. No they didn't, the victim had to leave for safety and health, find other accommodation, pay a second deposit, suffer threatening messages from the abusive tenant, go to the police and now not receive their deposit back despite the agent confirming the property was returned in good condition and previously stating in writing that they would pay the deposit out equally. They have been bullied by this aggressor. FSS property also advised the aggressor to sort out the dispute via the Tenancy Deposit Scheme (TDS), but as Estate Agents they should have known that the TDS does not deal with disputes between tenants, this created more stress and time wasting. FSS Property did in a previous month report him to the police when they were aware of behaviours but for some reason this won't stop them allocating the victimised tenant's deposit to him. Very disappointing in today's environment.

Freeman · 27 July 2024

★★★★★ 5/5

Google

Easily the best agent I’ve used in Harrogate. Managed our sale really well, kept everyone updated, chased regularly and just generally were a pleasure to deal with. I’ll never go elsewhere now. Thank you!

Sally · 16 December 2025

★★★★★ 5/5

Google

So helpful with a stressful move! Ella in particular was understanding, kind and amazing and getting things sorted! Thank you!

Martin · 16 March 2026

★★★★★ 5/5

Google

Fantastic service from the FSS Team all the way across. Special shout out to Thomas who helped with a tricky situation and really did his best to make the customer experience the best. Thanks so much!

Courtney · 16 April 2025

★★★★★ 5/5

Google

We have spent the last year deciding between buying or renting a property in Harrogate and so we have come across a lot of estate agents in Harrogate. We ended up renting and finding the place through FSS. You could say we are quite experienced in receiving services from the estate agents in Harrogate ;) - FSS were nothing short than brilliant - why? - Communication - simple, active (never had to chase or follow up) and kind (we had a lot of questions :) The reason FSS stood out was because we didn’t get the same service from other estate agents Harrogate. The FSS team are down to earth and great to work with.

Victoria · 16 April 2025