Carter Jonas Harrogate reviews

★★★★★ 5/5

Trustpilot

Cater Jonas is excellent!

Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍

Miss · 22 October 2022

★★★★★ 5/5

Trustpilot

Great Service from Carter Jonas

I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!

M · 22 October 2024

★★★★★ 5/5

Trustpilot

Absolutely brilliant service from start to finish.

Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov

Ivan · 12 May 2023

★★★★★ 5/5

Trustpilot

Impressed by Carter Jones Realty's superb service!

I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.

Sahar · 22 March 2024

★★★★★ 1/5

Trustpilot

Good luck getting anything back from deposit.

Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.

Mat · 19 March 2024

★★★★★ 5/5

Trustpilot

Exemplary Estate Management: 14 Years of Personalized Care and Outstanding Service

My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!

Drailton · 19 March 2024

★★★★★ 5/5

Trustpilot

After taking advice from several…

After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas

Ken · 7 October 2021

★★★★★ 5/5

Trustpilot

Exceptional service and unwavering support from Carter Jonas!

Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.

Renuka · 18 February 2024

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022

★★★★★ 5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Matt…

Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.

Richard · 25 April 2024

★★★★★ 5/5

Trustpilot

Ed was very patient and professional

Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.

ANDY · 29 September 2026

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Google

Jessica Hall was both polite and incredibly helpful with the views, area suggestions and improving the terms of our lease. Could not ask for more!

Nicholas · 17 April 2024

★★★★★ 1/5

Trustpilot

Greedy profiteering

This companies accounting is ridiculous, I am paying ground rent (for a property 30 years old ... pure profit) and 'service charges' (there is NO service provided) that has increased over 20% every year for 3 years to profit them and yet they cannot understand a monthly DD paying them all this money and insist on sending out massive bills. What an absolute joke.

Anonymous · 11 September 2024

★★★★★ 5/5

Google

Have made our move in very smooth and have always been happy to answer any questions we have. Always quick to correct any problems!

Joshua · 17 April 2024

★★★★★ 5/5

Google

Jess Hall and Hannah Burton of Carter Jonas Harrogate are a wholly exceptional team. They are very hard working, extremely efficient, and exhibit an uncommonly high level of professional standards. Jess earned significant trust from the first phone call and retained and increased that trust throughout our dealing with her. She and Hannah are a pleasure to deal with and in 35 years of dealing with estate agents, they rank at the top. Their success is a considerable accomplishment and a tribute to the outstanding level of professionalism they bring to their work.

Adam · 25 October 2023

★★★★★ 5/5

Trustpilot

Seller

I couldn't recommend Fred at Carter Jonas highly enough. Great knowledge, kept us informed through out - outstanding communication. Proactive and helpful. Thanks Fred

Customer · 20 July 2025

★★★★★ 1/5

Trustpilot

Terrible

Terrible, Terrible , Terrible . Communication and an unenthusiastic unproffessional attitude scores a zero .When you phone you can never get hold of anyone, if your lucky enough to catch them after many and I mean many attempts they cut you short as they are off to another meeting. State they will phone back next day, but never ever do. Phone back the next day .When they eventually do, if they do they take a week or more to respond to emails or calls with no apology for delay in repling ..And so the cycle gos on. We were interested in a property however due to the unproffessional service , it has now completely put us off the property .Sad to say and we feel sorry for the vendors but we are out and are moving on looking else where. Carter Jonas seriously, with a big S , need to review their agents customer service skillls .Based on our experience we would never ever use this company to sell our property . UPDATE it is now the 5th of October, we contacted CJ once again explaining our concerns with their agent poor communiacation skills and that we would like to discuss the property offer with another agent in their office and trust that we would not have to wait weeks for them to get back to us .Guess what, its approx 3 weeks now, and again nothing, ..no reply at all.

Anna · 23 October 2023

★★★★★ 5/5

Trustpilot

Carter Jonas estate agents

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings.

Anthony · 3 February 2026

★★★★★ 5/5

Trustpilot

Professional and speedy service.

Tanya and Clare were absolutely brilliant. What had become a stressful situation in suddenly having to move, Carter Jones was speedy in securing the first property that I had seen - and wanted. Friendly and professional service. Thank you!

Thomas · 31 March 2023

★★★★★ 5/5

Trustpilot

Very professional and reliable

Very professional and reliable. Mandy was super knowledgeable, responsive and maintained an excellent level of communication throughout the process. I highly recommend them and looking forward to working with them again in the future.

Anastasia · 7 August 2023

★★★★★ 5/5

Google

We've had the pleasure of dealing with the Carter Jonas team twice in a year. They helped us secure a barn conversion project and recently sorted our dream rental while the barn is completed. Super helpful and professional with a real world understanding of your situation and much appreciated common sense approach. In an industry where timeframes are everything they are “on it”. In a world of plunging standards it is a pleasure to recommend Carter Jonas without caveat.

Greg · 11 October 2023

★★★★★ 5/5

Trustpilot

Fantastic letting agents

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.

Vincent · 8 December 2025