Carter Jonas Harrogate reviews

★★★★★ 5/5

Google

Carter Jonas were recommended to us by a friend and we’re so pleased to have worked with them on the sale of our home. Alex brought exceptional qualities to the whole process. As well as being extremely knowledgeable about the local market and diligent in seeking and carrying out viewings, Alex was personable, calm, trustworthy and, importantly, really enthusiastic about our home. Thank you for making our selling experience so much better than we had anticipated Alex. More broadly, Carter Jonas did an excellent job of our marketing materials and the photographer took time and great care to present our home at its best. A great team and an excellent agent. S.M

Sandra · 27 September 2026

★★★★★ 5/5

Trustpilot

In safe and experienced hands

Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .

John · 28 August 2026

★★★★★ 5/5

Trustpilot

Would not hesitate to recommend!

I recently purchased my first home through Carter Jonas Fulham and I had a very positive experience from my first viewing, through to completion. A special thanks to Leo who was my agent and main contact throughout the process. As a first time buyer he shared a huge amount of knowledge and helped when I needed, and was very efficient with communication. Leo went above and beyond to try and push things through when he could, due to squeezed timelines, and this really did go a long way during stressful moments. I met many agents before coming across Carter Jonas and Leo, and I couldn't have imagined going through this process with anyone else! I would highly recommend the team for their professionalism, knowledge and efficiency for any home purchase. Thank you Leo and team :-)

Alice · 13 July 2026

★★★★★ 5/5

Trustpilot

Look no further - you have your estate agent.

Andrew from Carter Jonas has been an exceptional estate agent during the sale. He has communicated well during the process, and nothing seems to be too much trouble. I would highly recommend Carter Jonas for their professionalism and their ability to show the property to its fullest potential - gaining a very fair price. I would also like to say how "human" and "non sales" Andrew was - rare attributes for the estate agency world! A star service. Thank you.

Timothy · 27 June 2026

★★★★★ 5/5

Trustpilot

recently completed the sale of Burnfoot…

recently completed the sale of Burnfoot Avenue with Carter Jonas and cannot thank Leo and the team enough for their support throughout the process. Leo was professional, proactive, responsive and always willing to pick up the phone and talk things through when needed. His communication was excellent from start to finish, and he consistently kept things moving during what became a complex and sometimes stressful transaction. What stood out most was that I always felt Leo genuinely cared about achieving the best outcome and was prepared to go the extra mile when challenges arose. His advice was calm, practical and honest, which made a huge difference throughout the sale. I would also like to mention Maddie in the office, who was incredibly helpful and supportive. Nothing ever seemed too much trouble, and she went out of her way to assist with administrative issues and paperwork when I needed help. That level of personal service is rare and very much appreciated. I would have no hesitation in recommending Leo, Maddie and the Carter Jonas team to anyone looking for a knowledgeable, professional and genuinely supportive estate agency. Thank you all for your hard work and dedication.

Catherine · 8 June 2026

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

Google

I'd recommended Alex Booth and his team in the selling of your property. Although it was the second attempt at selling, I'd remained with the Cater Jonas as they are a very professional team with excellent market understanding. Alex is knowledgeable, completely honest, easy to contact and a genuine pleasure to work with. I highly recommend them to anyone looking to move

Michael · 11 August 2026

★★★★★ 5/5

Trustpilot

Accommodating, Straightforward, Reasonable

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed. Once we moved in, there was a glitch on the property-management side of things--now fully resolved (with special thanks to Tanya for the assist).

Happily · 18 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Service

When our water tank retired abruptly, I was dubious about the speed of response through the FixFlo app especially being out of hours. However Rachel Thraves was on the phone to us within 15 minutes, having already been onto the plumber before 7.45am! Her thoroughness and attention to detail meant that everything was covered without prompting, and her superb communication minimised the stress of a difficult situation. Can't thank you enough Rachel! Jez Scholfield

Jez · 9 October 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Chelsea and Kensington Office

Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Chelsea & Kensington office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry Kensington & Chelsea

Conor · 3 August 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham Palace Road

We can't recommend Igor Simonov and his team at Carter Jonas on the Fulham Palace Road more highly. They were extremely professional and not only found us suitable tenants quickly, but also helped us find the relevant tradesmen we needed to get the flat up to scratch.

Susan · 13 July 2026

★★★★★ 5/5

Trustpilot

I found the Carter Jonas team extremely…

I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.

Titti · 4 September 2026

★★★★★ 5/5

Google

I would highly recommend Alex at Carter Jonas. He guided us through the process and was professional, reliable and friendly at all times. No hesitation in recommending him to future sellers or buyers.

Georgia · 4 October 2026

★★★★★ 5/5

Google

Alex is absolutely brilliant - my husband bought a house via Alex and his support throughout was unwavering. Always kept us up to date and went the extra mile to help get the sale over the line. No qualms recommending him.

Ginny · 11 August 2026

★★★★★ 5/5

Google

We’ve just sold our house thanks to Alex at Carter Jonas in Harrogate, and it was a pleasure working with him and the team from start to finish. Their proactive approach ensured the process kept moving smoothly throughout. From listing the property and arranging the first viewing, to following up with prospective buyers and progressing the sale through to completion, Alex kept us fully informed and followed up with all parties appropriately. It was a successful outcome, due in no small part to the professionalism and dedication of Alex and the Carter Jonas team.

Sara · 8 September 2025

★★★★★ 5/5

Google

We worked with Alex Booth at Carter Jonas for both our sale and onward purchase. The reason we chose them was simple - Alex. He came across as friendly, well informed, straight talking and very helpful from day one, and he was there to help us through every step of what was ultimately slightly tricky and time pressured process. Thank you for everything Alex and team at Carter Jonas.

Graham · 17 December 2025

★★★★★ 5/5

Google

Selling a house that has been your home for forty years is difficult both in terms of the actions and tasks involved and the emotional impact. The service we received from Carter Jonas and in particular Alex Booth has been exceptional throughout the five month it has have taken from initial meeting to exchange of contracts. Alex was extremely responsive, very empathetic and gave good professional advice.

Denis · 17 December 2025

★★★★★ 5/5

Google

Alex Booth was very helpful from first call to completing the purchase of our new house. He kept in touch throughout the process and he is a credit to Carter Jonas. We will definitely use again.

Alex · 11 August 2026

★★★★★ 5/5

Trustpilot

If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Alix · 20 January 2026

★★★★★ 5/5

Google

Would not hesitate to recommend Alex Booth and the team at Carter Jonas. Alex has been brilliant managing both the sale of our house and our onward purchase. He is honest, has high integrity, is knowledgable and above all is a really nice guy to deal with. Thank you so much for all of your help and support in securing our new home.

Sophie · 17 December 2025

★★★★★ 5/5

Trustpilot

We had an excellent experience…

We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible. Buying a house can be stressful, but their proactive communication and attention to detail made a real difference. We always felt that they were committed to keeping everyone updated and moving things forward. We would happily recommend Carter Jonas to anyone looking to buy or sell a property. Thank you to the whole team for your excellent service and for helping us purchase our new home.

N · 11 July 2026

★★★★★ 1/5

Trustpilot

Think twice before renting through…

Think twice before renting through Carter Jonas. I signed my tenancy agreement and paid the full deposit, yet days before my move-in date they still haven't returned a countersigned agreement, despite holding both my signature and my money for weeks. The communication has been poor from start to finish, with new requirements fed to me one at a time in a way that has only delayed the countersigning. First, even though my referencing was already complete, I was told to send two ID documents, after which they would proceed with signing and send the agreement "by next week." When I chased, the goalposts moved: now I had to pay the deposit first, and only then would they send the agreement, and suddenly they could countersign earlier than a week before move-in after all. When I chased again, all I got was that they were "chasing the property management team" and "understood my situation", but no actual action. I had to chase a routine document repeatedly just to get a reply, all while depending on this timeline for my daughter's school admission. I've rented before in the UK with Tucker Gardner and Bidwells and never experienced anything close to this, an extremely frustrating process before I've even moved in. For a firm of this size and reputation, the lack of basic organisation and ownership is genuinely poor. I'll keep this review open, as the real experience is only just beginning. I'll update it regularly to reflect how they handle maintenance issues and the end-of-tenancy process.

Sourabh · 16 June 2026

★★★★★ 5/5

Google

We have recently sold our house based in Beckwithshaw at Moor Park, challenging (at times) was an understatement. Alex Booth was consistent, professional, extremly informative, polite and always kept me updated with the impending sale, we reside overseas and at ALL times Alex kept me updated as we progressed with the sale, going over and above, carrying out non related tasks due to the property being empty and the family as eluded being overseas. Yes we selected a highly recommended agent, but its not just the company, it is the individual that is tasked for and on behalf of the company to complete the SALE. Out of 5*, without a doubt 10!

Mark · 21 February 2025

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026