Trusted Agent profile · Harpenden
★★★★★
112 reviews across 1 platform
38 High Street, Harpenden, AL5 2SX
Hamptons's office in Harpenden, at 38 High Street, is rated 4.8 out of 5 across 112 reviews on 1 platform, including 112 Google reviews rated 4.8.
Every review we hold for the Harpenden office, from every platform, shown as written. First names only.
5/5
GoogleVery happy to instruct Ric Merlo and his team again for a second time for the sale of our house. Having dealt with John Curtis both as a buyer and a seller on two occasions their professional service remains consistently high with a personal touch. Their marketing generated a huge amount of interest in our property, they dealt with all the viewings and secured a second buyer when our first buyer pulled out unexpectedly for personal reasons. Would highly recommend.
5/5
GoogleWe were so impressed with the professional attitude of the John Curtis team. From the initial meeting and valuation of our property we always found them fantastic and we couldn't fault their service in any way. They even managed to get us a brilliant offer in the first week (which we accepted!) so a big sold sign was up within no time. Richard Goss was extremely professional and dealt with us all the way through our sale. He was very honest and worked with us to get the perfect buyer. I would also say that their dedicated photographer was amazing and the photos looked extremely professional in the brochure (a lot of agents don't offer this level of photography). We also bought our new home through another John Curtis office and was given the best service there too! Would def recommend them for buying and selling.
5/5
GoogleJohn Curtis were very professional in the sale of our Property in Harpenden. The market was tricky and the sale took a while but they were very diligent and we never felt we were being overlooked. The feedback was also prompt and first rate
Thank you for leaving us a review Rob. It is fantastic for us to receive such wonderful feedback about the team in Harpenden and in particular that they were efficient throughout. Feedback of this kind is very important to us and we look forward to sharing your review with the team, thank you again.
5/5
GoogleThe Hamptons Team were brilliant in providing a first class service .Showing us the property we subsequently purchased and ensuring the whole purchase process proceeded with the minimum of fuss. …
Thank you for your wonderful review David. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleHamptons were excellent in the service they provided in selling my son’s flat. Through their many offices covering a large geographical area they were quickly able to find two prospective purchasers. We were kept regularly updated on the purchase position and all the staff were extremely helpful.
Thank you for the great feedback Jean. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Harpenden was exceptional. The team will be pleased to read your review!
5/5
GoogleFiona was very diligent and has a beautiful personality to match.
Thank you for your review Martin. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
GoogleWould not recommend to anyone. Avoid at all costs. Our story - We viewed a house and offered that day within 1 hour of leaving in November 2020, it took 10 days for the agent/seller to make their mind up we were asked to up our offer without any other viable offer on that table - we did agree to meet in the middle. Once the offer was accepted we provided all info on mortgage, ID, solicitor details in a matter of days. We then proceeded to instruct solicitors and by the end Jan/Early Feb we had completed all searches and enquires. We waited a few weeks for the seller to complete their paperwork for the chain above. In this time we were trying to complete our flat sale, before we were able to sort some issues with our buyer (buyer issues not our own), Hamptons instructed the seller to relist their property. A knee jerk reaction considering we had been patient multiple times at this point. Within 48hrs they had a "cash" buyer and told us we could no longer buy the house. Within that 48hrs we were able to confirm our sale was proceeding as planned (solicitor evidence provided), the stamp duty was extended AND we were able to get ourselves in a position to instruct solicitors to exchange as we weren't dependant on the sale of our flat. Despite all of this and being told we would have first refusal when the property was relisted we were told they would only sell to this cash buyer. We then went back with the offer to increase our initial offer as a gesture of good faith. This was met with an unclear and unhelpful response. Finally, Hamptons asked us to sell our searches so we could help the seller move quickly. We didn't chose to take this option. I truly believe the team at Hampton Harpenden have mis advised their client and not told the full story to the seller. We are gutted to have lost the house that we have financially and emotionally invested in for over 3-4 months. Regards of what Hampton's say on their version of events this is not how this should have played out and is completely unprofessional.NegativeQuality
Thank you for leaving us a review, we treat customer service very seriously and are naturally disappointed to receive your feedback. After some initial enquires we understand it took the vendors some time to come back with a response to your initial offers but the reasons for the delays were explained to you at the time and were unfortunately unavoidable. We can assure you that the team presented all of the facts to our vendor with regards to the issues with your sale and they took the decision to put their property back on the market, as you also did. Again, we would like to assure you that when you represented yourself as a chain free buyer, the team informed our vendor immediately but it was their decision to remain with their new buyer. With regards to the offer to purchase your searches, yes this would help speed up the current sale but the team thought it would also help you recover some of the money you had spent on the failed purchase. The team have no doubt in your ability to purchase a property and I know would still love to work with you should another property be of interest. Thank you again for leaving a review, we wish you the very best with your search.
5/5
Google100% fantastic service from Richard Goss. Completely trustworthy, friendly, helpful, professional and a delight to deal with. The second time we have used his services. Thanks also to Fiona for her faultless efforts conducting the many viewings. Recommend without hesitation.
Hi Jess, we are delighted that you enlisted Hamptons Estate and Letting Agents Harpenden and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleWe sold our our house through John Curtis last January and the whole experience was very positive. Tom Tracy was our main point of contact and he has been exceptional. Tom was very supportive when things didn't go to plan at times and his knowledge of the local housing market is second to none. Also a special thank you to Sue for her cheery and friendly manner.
5/5
GoogleThank you to everyone involved, at Hamptons Harpenden, for their excellent service with the sale of our property. The whole process from sale to completion was very efficiently and professionally managed. John & his team were very approachable and helpful throughout, and kept us well informed, which was much appreciated.
Hi Julie, we are delighted that you enlisted Hamptons Estate Agents Harpenden and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleWe were superbly supported by Janine Van Der Lee in the selling of our property. She alone kept up the momentum of the sale in a long chain, with others whose inertia was infuriating. She was a beacon of light, utterly profession, and kept us fully informed at all times. Thank you.
Thank you for the great feedback Andrew. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Harpenden was exceptional. The team will be pleased to read your review!
5/5
GoogleMark Hough, is a Property Manger looking after our Property. To Date, Mark has been exemplary and exceptional in the service he has provided.
Thank you for leaving us a review Ashok, it is fantastic to hear Mark has provided you with such a high level of service, we look forward to sharing your review with him, thank you again.
5/5
GoogleWe received an excellent service from start to finish from John & Julian when downsizing and selling our house in Caddington. Initial valuation and expected realistic sale price were accurate and whole process from initial valuation to completion worked as seamlessly as could be expected. Wouldn't hesitate to recommend Hamptons.
Hi Iain, we are delighted that you enlisted Hamptons Estate Agents Harpenden and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleRic and Ellie were outstanding from start to finish, they dealt with all issues head on. Seamless transaction and very much appreciated.
Thank you for leaving us a review Brian, we are delighted to hear Ric and Ellie had such a positive impact on your experience with us and in particular that they ensured a seamless transaction. Thank you again, we look forward to sharing your review with the whole team.
5/5
GoogleWe purchased a house and Hamptons were the agent. The team were great (especially Ellie) and were super helpful and responsive with great communication through the entire process. They really helped us to get the not-so-straightforward house purchase completed. Thank you!
5/5
GoogleRic Merlo and the team at John Curtis are excellent at what they do and their service is very efficient and effective. I have used them before, I have just used them and I would not hesitate to use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team are excellent, especially Ellie who kept us informed at every stage of the transaction. It’s a stressful job moving house and Ellie made it much easier. Thank you Ellie and Hamptons ☺️PositiveResponsiveness
5/5
GoogleI have been using John Curtis lettings, to manage my properties for the last nine years. I have found them very professional, both toward myself and our tenants. Susan and the team have always found good quality tenants and managed the lettings with little input from me.
5/5
GoogleWhen we came to sell our house, Hamptons proven track record of sales in and around Harpenden, and its comprehensive in-house team led us to choose them over multiple other local Estate Agents. Compared to competitors, Hamptons valuation appeared to us to be fair and sensible. Hamptons confidence in its ability to effectively market and sell was based on its list of registered clients looking for a house like ours, and was reflected in the commission fee proposed that was the lowest of all offers. The house was sold at the asking price on the first day of viewings and we were supported throughout the rest of the sales process by the Hamptons team. Thoroughly recommended.PositiveProfessionalism
5/5
GoogleEllie was very professional and excellent at communication between all parties to keep things moving. Everyone we came into contact with at Hamptons were exceptional, with very high standards. Highly recommend.PositiveProfessionalism
5/5
GoogleWe sold via JC/Hamptons in January having instructed prior to lockdown the previous year. They were incredibly professional and responsive and sourced the buyers themselves rather than waiting for buyers to contact them. Special mention must go to Gabe and Ellie for their hard work. House buying/selling can be an emotional process so I can understand some of the negative comments elsewhere but struggle to believe that any issues would have been created by this team.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe team at John Curtis were very responsive and helpful, communicating well with all parties to enable us to exchange on our home as quickly as possible. Ric and team went the extra mile to make the process as smooth as possible.
5/5
GoogleVery supportive and great communication, it was not plain sailing but the staff in branch at Harpenden and after sales team kept everything on track ..would definitely recommend.
Hi Jane, we are delighted that you enlisted {LocationName} and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleGreat service, especially Ellie Schilling who provided professional and efficient service with frequent updates, it was a long and difficult process, but with her help and assistance we have finally managed to get our dream home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Harpenden office has 112 reviews across 1 platform: 112 on Google.
Hamptons Harpenden is rated 4.8 out of 5 across all 112 reviews, and 4.8 out of 5 on Google from 112 reviews.
Hamptons Harpenden, 38 High Street, Harpenden, AL5 2SX.
