5/5
TrustpilotBought a new build house in a…
Bought a new build house in a Beechcroft development.
Trusted Agent profile · Harpenden
Beechcroft Developments Retirement Offer Harpenden reviews
★★★★★
65 reviews across 2 platforms
Redclyffe Place, Salisbury Avenue, Harpenden, AL5 2FS
Beechcroft Developments Retirement Offer's office in Harpenden, at Redclyffe Place, is rated 4.0 out of 5 across 65 reviews on two platforms, including 1 Google review rated 5.0.
Reviews
Every review we hold for the Harpenden office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor Customer Service
We have just moved into our house in Kent which is part of a recently built development by Beechcroft. We purchased the house a few months back and have had problems with our extractor fan. Following investigations of the hob and fan by the manufacturers, we have been informed the fan was installed incorrectly from the start. We have approached Beechcroft who have deflected responsibility and left us to sort out this problem. As a new home, built only a few years ago, you would hope that if an integral part of the house had been incorrectly installed by their own workforce (even if they were subcontractors) Beechcroft would take full responsibility for the error and rectify it without passing it onto their clients! We currently have to open all windows, close all doors and light candles throughout the downstairs of the house if we cook anything at all which is problematic. Very disappointed as love the house and the area and think Beechcroft have done a lovely job of creating a good quality living experience.
5/5
TrustpilotGreat people
Great people, very helpful
1/5
TrustpilotRothschild Place
"We moved into our Beechcroft Development in November 2014. A brand new apartment with spacious rooms and first class finishings. Well spacious rooms was correct but nothing else was first class. We did not think to have a surveyor as it was a new development. A tragic mistake
5/5
TrustpilotOur initial experience of Beechcroft…
The resident staff have always been helpful and attentive including the building workforce in site. All of our requests have been attended ti in a prompt manner. Our only disappointment was that the customer after sales team seemed disorganised, lacking in structure and sound knowledge.
1/5
TrustpilotMoved to Beechcroft on 18/12/2020
Moved to Beechcroft on 18/12/2020. The flat had numerous existing problems including a toilet that did not flush. We are both in our 70’s, and viewed the flat just once due to the Covid outbreak. The repairs, including fixing the flush to the main toilet, was not attended to until the staff returned from their three week vacation. We were very disappointed.
Agent replied · 10 June 2024
We are sorry to read of your disappointment. The reference to numerous problems is surprising and not reflected in our records for this home. The Customer Team will reach out separately to ensure any concerns are captured and suitably resolved.
5/5
TrustpilotA beautiful development in a peaceful…
A beautiful development in a peaceful environment at Castle Gardens. Very helpful and friendly staff who have fostered the growth of a very relaxed and happy community. The apartment is spacious and extremely well fitted out with high end equipment. All the visitors I have had have been very impressed.
5/5
TrustpilotReally helpful
Joanne has been really helpful from our initial visit and throughout our first year at Maryland Place. All issues have been dealt with promptly and to my satisfaction. And the same can be said for the rest of the spport team especially Gary.
4/5
TrustpilotMy new house is delightful but the…
My new house is delightful but the whole process took a very long time. A whole year from exchanging to moving in.
5/5
TrustpilotWe bought an apartment in St Albans
We bought an apartment at Maryland Place in St Albans from Beechcroft. The sale representative at the site was very helpful, her name is Joanne. She made us feel very welcome, was very hospitable after a long journey, and was a pleasure to deal with throughout the process. We were purchasing the show home, and we decided to purchase most of the contents, and Joanne helped us pull together an inventory of the items. She has also proved very helpful on after sales when we have struggled to contact others on the post sales team. Thank you for all your help
5/5
TrustpilotBeechcroft at Watlington
Everyone at Beechcroft has gone out of their way to make us feel welcome and smooth the transition from our old house of 25 years to our new one in the Watlington development. We are enjoying having such a low maintenance house and being able to enjoy a beautifully kept garden without the worry of looking after it. The team on site have been so very helpful and gone beyond what they have needed to do, e.g. helping us to move a banister in order to install a stairlift, sorting out the removal of a wasps nest and many other small odd jobs. They are always popping in to check if we are ok, which, being one of the first residents to move in, has been comforting for our children to know that we are so well looked after.
5/5
TrustpilotA perfect retirement house
We absolutely love our new house in Watlington which has 3 bedrooms, the master having an en-suite. A well designed kitchen with plenty of storage and full range of Bosch appliances. The house is light and airy and spacious. We have a small garden which is beautifully planted and fabulous views beyond especially from our master bedroom balcony - an absolute joy in the mornings to wake up to or to enjoy a glass of wine in the evenings.We wanted a low maintenance garden and house which was energy efficient and to find it in such a beautiful location is just perfect. It is also within easy walking distance of the shops for every day essentials. Beechcroft have made our move very easy from beginning to end and even have a wonderful lady who went through all the appliances and heating etc to make sure that we knew how to use them. We feel so welcomed here -all in all just perfect!
5/5
TrustpilotLuxury Beechcroft Apartment!
We have just moved into our fabulous new Beechcroft apartment! We were concerned about downsizing from a large house but as soon as we first walked into our future apartment, we were so impressed by its spaciousness as well as the high quality of the fixtures and fittings. Everyone is very friendly here, and the apartment is in an excellent location for walking to local amenities as well as being close to London. We definitely made the right decision!
5/5
TrustpilotIn August I moved into Pinewood Place…
In August I moved into Pinewood Place in Windsor, it’s a delightful flat and very comfy. The location suits me because it is near to the town centre and has a very good bus route.The staff here are very helpful and nothing is too much trouble for them. The gardens here are pretty and private and are looked after by a gardener. I am looking forward to more people moving in over the coming months.
5/5
TrustpilotWe bought a flat in the Wheatley…
We bought a flat in the Wheatley development. The transaction was smooth and Jayne was very helpful on the handover. The flat has a great layout and specification.
5/5
TrustpilotA smooth move
A smooth moveMoving into a Beechcroft apartment compared favourably with all my previous house moves. The process took longer than expected. It always does. But there were no dramas and no last minute price rises.The staff in the office could answer my queries or find an expert for any obscure technical information. Moving in is like going to stay in a superior hotel. The decorations are flawless and the design is thoughtful. The light switches are in the right places. My only criticism is of the introduction to the electrical appliances and the heating system. It was flimsy and rushed. It was done by an outside firm, not Beechcroft staff. I doubt that particular company will be asked to return
1/5
TrustpilotBeechcroft, Designed with Misery in Mind
Although dating back to December 2016, when I bought my Beechcroft property, it is only now I feel able to write a review. I had a long snagging list but by far the most serious problem was a foul smell of rotten eggs from my shower drain which varied at times to a strong smell of sewage. Despite including this on my two-week snagging list, Beechcroft tried to wriggle out of any responsibility by saying I hadn't listed it. Fortunately, I'd made several copies of this snagging list so the company had to back down. Even so, it took two months to resolve the problem which proved to be as straightforward as a missing drain cup. Months later, during a courtesy visit from the Development Manager, I learnt that he'd known the reason for this foul smell all the time but had done absolutely nothing to resolve it.For three weeks after this problem had been sorted, I enjoyed my new home although there had been several issues at the development with blocked drains and a holding tank that kept breaking down. The smell of sewage in the air was becoming all too familiar!I was dismayed at this stage to see sewage bubbling out of a drain outside my living room. A call to After Build resulted in my being told repeatedly that, if I was responsible for the blockage, I would have to pay to sort it out. It made no difference that I explained many times that the drain did not draw off waste from my property but from those immediately above. After an anxious weekend, a technician from Dyno-Rod informed me that he couldn't clear the blockage because he couldn't make any sense of the drainage system. He also informed me that the soil fronting my property was contaminated with sewage to the extent that it had reached saturation point.Tithegrove Ltd, which had been contracted by Beechcroft to lay the below-ground drainage system, dug a trench on one side of my new home which revealed not a poorly connected sewage system but an unconnected one! I endured days of noise, disruption, dirt and the stench of sewage, which culminated in attempts to clear a blockage in a 'pipe' (actually just part of a pipe), that resulted in water under high pressure blasting a hole through the wall at the back of my boiler cupboard. The water was forced upwards and gushed down like a shower, flooding the cupboard and hallway and contaminating the freshly laundered clothes I'd only recently stored in the cupboard. To add to my distress, after work to deal with the damage inside, I was told the job outside had been completed. No one listened to me when I said, and said again and again, that the Dyno-Rod technician had identified contaminated soil on the other side of my home as well.Beechcroft was holding an Open Day at this time to sell the few remaining vacant properties at the development. In total contrast to the lack of interest shown in my problems, the garden fronting my property was given a hasty cosmetic makeover to ensure it looked as attractive as it had when I moved in. It was only because the gardener employed by Beechcroft, who was friendly with one of the Beechcroft big wigs, said that she too could smell sewage outside my home and reported this directly to her friend that further action was taken. A second trench on the other side of my home revealed more drainage problems and soil heavily contaminated with sewage. I had to live again with noise, disruption, dirt and the foul smell and sight of sewage. The faeculent soil was moved into a dumpster which sat outside my home for longer than I care to remember.Yet more drainage problems were identified at the development over the next few months from unconnected downpipes and blocked storm drains to yet more unconnected sections of the drainage system.Of course, Beechcroft denied all responsibility for this disgusting mess. The company laid the blame wholly on Tithegrove. In turn, Tithegrove laid all the blame on Beechcroft. Children, playgrounds and name calling spring to mind. I took legal action and won my case. It's been a long, hard and very stressful experience but I'm glad I did it.My verdict of Beechcroft?IF YOU EXPECT AN ACCEPTABLE STANDARD OF BUILDING, ANY CUSTOMER SERVICES AFTER PURCHASE, ANY PEACE OF MIND, ANY QUIET ENJOYMENT OF YOUR NEW HOME, AVOID THIS COMPANY LIKE THE PLAGUE OR RATHER LIKE OUR CURRENT PANDEMIC.
1/5
TrustpilotAvoid Terrible Rubbish
Avoid. Rubbish. Don’t buy a property on one of their developments. Not sure if I’ve been clear enough so perhaps No No No They have failed to provide any kind of after care after our mother purchased a property The flat was lovely but there were numerous problems which took many many calls to resolveThey seem to be completely uninterested in helping when things go wrong - our mother has been left for four days without heating or hot water
2/5
TrustpilotThe problems at The Sidings in…
The problems at The Sidings in Wheatley, Oxfordshire have been numerous and are due to Beechcroft and Afterbuild:-1. The guttering was totally inadequate and water poured down the side of the house in front and back. It took approximately 11 months to be repaired and was reported months before the lock-down began.2. The loft door has shifted and now scrapes against the opening.3. The surround to the loft hatch is very cheap plastic and has twice come away. The first repair was before we moved in and consisted of a bit of glue!4. The seats on two of the three toilets have come lose and are a nightmare to tighten. We had to call in a repairman to tighten them and he had to use his own materials instead of those provided.5. The freezer is not self-defrosting and this in a house for which paid almost half a million pounds.6. About 7 weeks ago the cold water tap literally flew off its moorings when turned on and we had a jet of water reaching 4 feet - net result, a flooded kitchen and a £20 repair bill. (Were we suppose to ring them and wait for a repair?)7. About 3 weeks after the above the pipe coming up from under the sink came adrift and wobbled about - another £20 bill so we are out £40 on kitchen taps.8. When we moved we could get no TV reception or internet. We had to call in an electrician who said the wiring was 'bizarre' - this cost us over £60. (Another resident here had the same problem.)9. The widow in one bedroom cannot be closed or locked because the device which stops the open window from swinging out is now too high.10. The rubber insulation round one of the balcony doors has come adrift and makes it difficult to close and lock this door.11. The paint used on the woodwork is water-based and not worth a damn - it is difficult to keep clean, one can rub it off quite easily and I have had to do a fair amount of repainting.12. The front door has no window which means that the entrance-way must have a light switched on throughout the day.13. The initial meter readings for the electricity meter were provided by Beechcroft and our supplier said they were totally wrong.14. The fridge/freezer is located so near the wall that it is impossible, not difficult, but impossible, to pull all the shelves and compartments out. Very bad design.15. The shades in the sun room are totally inadequate for a house that sits on an east-west axis. They will have to be replaced.16. Elm have proved themselves totally inefficient in providing a decent gardener and various residents have had to step in to do the work!17. This paragraph has been added the day after the above was posted. During last night's rainfall I watched in amazement from the kitchen window as the water cascaded down the outside walls. The people who organised the repair of the gutters in the front of the house never bothered to tell the firm making the repairs to do the same work at the back, yet last August it was of the back gutters that I originally complained. Now we shall have more delay, more damage to the walls and garden, more emails and, we hope, eventually a repair. One lives in hope.I wonder what will be nest? Carefree living it certainly is not.4.10.20. Since posting this over two months ago nothing at all has been done and emails have not only not been answered but receipt has not even been recognised. I have now gone to 'complaints' at Afterbuild. Oh yes, now the right-hand patio door has lost its bottom insulation and there is a loose brick on the back wall. To add to the joy of life at The Sidings, another resident has complained about the state of her balcony floor while yet another resident has had water flowing through areas usually reserved for electricity cables. We are also without adequate gardeners and have no site manager but borrow one on a part-time basis from another site. For this we paid £490,000 for the house and £3000 a year in fees. Odd, very odd.
5/5
TrustpilotEvery path was made smooth.
Every path was made smooth. Moving home is a traumatic experience - especially after more than 30 years in our previous home, but whenever things could be made simpler and easier for us, that is what happened. We are very, very grateful.
1/5
TrustpilotBeechcroft
We moved into a new build show home to live out our retirement with no problems.How wrong we were,since moving in we have had numerous,too many to list here.Our worst problem was a new flush fitted to our en suite toilet which didn't switch off,as a consequence water ran into the toilet 24/7 & the flush came on every minute to refill the tank,this noise was very unsettling when trying to sleep.We kept contacting the Company for a plumber warning them about lockdown,in the end had to get our own plumber & have had to pick up the bill for that & our huge water bill.Definitely poor build quality & seriously bad aftercare.
1/5
TrustpilotTerrible after care
Our parents bought a retirment apartment in White Lion Cobham Surrey. In their 80s they have had untold problems. When they moved in they had no heating or hot water for 3 days. The bath leaked twice into the apartment below. The shower from the apartment above leaked. They have been waiting over 18 month for a window to be replaced (it has now been measured 3 times by a chap who travelled 3 hours to them). Recently had no hot water and contacted the agent on the Friday and nothing happened all weekend and had to call their own plumber. So again they have paid for their own plumber to come out. So poor build quality and bad aftercare.
5/5
TrustpilotCastle Gardens Watlington
I was looking to downsize from a 4/5 bedroom house and was driving past Castle Gardens in Watlington after searching other developments and drove in out of curiosity. My initial impression was that it was an upmarket development with plenty of space and not overcrowded like other over 55 sites.
5/5
TrustpilotYou will get help from Beechcroft just ask.
Overall we were impressed with Beechcroft.Found the help to move company frustrating and uncommunicative.This was helped by the Castle Gardens sales representative who could not have been more helpful liaising.
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Questions about Beechcroft Developments Retirement Offer Harpenden
How many reviews does Beechcroft Developments Retirement Offer Harpenden have?
Beechcroft Developments Retirement Offer's Harpenden office has 65 reviews across two platforms: 1 on Google, 64 on Trustpilot (across the whole business).
What is Beechcroft Developments Retirement Offer Harpenden's rating?
Beechcroft Developments Retirement Offer Harpenden is rated 4.0 out of 5 across all 65 reviews, and 5.0 out of 5 on Google from 1 reviews.
Where is Beechcroft Developments Retirement Offer's Harpenden office?
Beechcroft Developments Retirement Offer Harpenden, Redclyffe Place, Salisbury Avenue, Harpenden, AL5 2FS.
